Dreams - Edinburgh Seafield Bewertungen 

262
TrustScore 5 von 5

4.9

1 Seafield Road, EH6 7LE Edinburgh, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

In store service: efficient, friendly & honest, didn't push me to exceed budget. "Sleep Match" was cool! Delivery : kept well advised of progress, quick & friendly Bed : easy to assemble and comfy... Mehr ansehen

Bewertet mit 5 von 5 Sternen

From our experience with George the sales gentleman to the delivery of the bed and mattress all went very smoothly. So far no problems have arisen. Staff very courteous and helpful.

Bewertet mit 5 von 5 Sternen

Faultless communication from the delivery team & speedy set up of the new bed. Really happy with our purchase & would recommend both the service & the product!

Bewertet mit 5 von 5 Sternen

Good overall experience from Dreams from store to delivery . Pleased with my new bed / mattress . Shout out to the delivery guys who went above and beyond to assemble my bed and take away all packagin... Mehr ansehen


Unternehmensdetails

  1. Bettenfachgeschäft
  2. Fachgeschäft für Bettwaren
  3. Schlafzimmermöbelgeschäft
  4. Matratzengeschäft

Vom Unternehmen geschrieben

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Vom Unternehmen geschrieben

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Kontaktinformationen

  • 1 Seafield Road, EH6 7LE, Edinburgh, Vereinigtes Königreich

  • 01315 530213

4.9

Hervorragend

TrustScore 5 von 5

262 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.9

Alle Bewertungen

(262)

13'450 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Overinflated prices for poor quality bed

Really expensive divan bed but poor quality. If you look underneath there are staples sticking out and looks really cheaply produced. These beds are marked up ridiculously as they are able to due to their brand being so popular. I would avoid Dreams in future and recommend anyone else do the same.

The therapur mattress, also extortionate, is causing me back pain. If I sleep elsewhere I don't have the same pain.

16. September 2024
Bewertung ohne vorherige Einladung
Dreams - Edinburgh Seafield-Logo

Antwort von Dreams - Edinburgh Seafield

Good afternoon Kenneth & Clair,

Thank you for taking the time to leave us your review.

I am very sorry to hear that you are experiencing an issue with your bed and mattress.

In order to look into this in more detail, we would like to have both items inspected.

I did try to call you, but I was unable to reach you, so I have sent you an email and I hope to hear from you soon.

Many thanks,

Kishan

Bewertet mit 5 von 5 Sternen

A very happy repeat Dreams customer

I've previously purchased from Dreams over the last decade or so for my high-end rental properties but, until recently, I hadn't used them for my own home.

Having only ever had wonderful experiences with the Dreams team, it was the first place we went when my husband and I started looking for a new mattress for our own bed (around November 2023). We bought a pocket sprung mattress with integrated memory foam topper, which was amazingly comfortable.

When we were looking to replace both the mattress and also the base of our guest room bed in summer 2024, we returned to the wonderful staff at Dreams (all our visits have been to the Seafield branch in Edinburgh).

Both Godfrey and George were utterly fantastic; they're both fabulous assets to the Dreams team; they both go above and beyond to ensure customer satisfaction, and they treat customers as individuals, and with great respect. They're not pushy with their sales, and they ensured my husband and I were completely happy with our purchases.

We did have a small issue with a couple of the "buttons" popping off the mattress around 8 months after our 2023 purchase, yet this was very quickly remedied by the Dreams Customer Services team.

I'm very pleased with both our shopping experiences, and I'm delighted to recommend them to others.

7. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Got the prescott mattress after…

Got the prescott mattress after debating that against a cooling mattress. Glad I went for the prescott combi. Its beyond comfy, really happy with the quality and the feel. Also purchased cooling bed sheet and the pillows. Best nights sleep. Happily supports two people without it dipping. Originally we went to the seafield dreams store where the man was great he really took the time to discuss and explain the differences between the mattress. And he suggested a pillow for me which has made a major difference ( regularly at the chiropractor). If you have any form of a bad back or neck get to dreams its worth it.

8. September 2024
Bewertet mit 5 von 5 Sternen

Dream sleep

During the sale process, innovative technology to help with purchase. Thorough explanation offered of product suite. No attempt to upsell. Competitively priced. Advice given for maintenance of mattress.

Delivery drivers rang ahead arrival to collect previous mattress and deliver new mattress. Unprompted covered their feet to not ruin my flooring. Personable. Explanation given for return policy. Happily purchase again from them, when the time comes.

1. August 2024
Bewertet mit 5 von 5 Sternen

Amazing customer experience

From purchase to delivery Dreams were amazing. They helped inform me on the best bed for me without any pressure in the store through their unique computer which really narrowed down a lot of overwhelming options. They also gave me a great deal and went above and beyond on delivery. If you’re looking for a new bed, you should definitely head to Dreams.

28. Juli 2024
Bewertet mit 5 von 5 Sternen

Very good all round

Very good service at the Leith branch, delivery/assembly team extremely good. So far, pleased with the mattress although puzzled that it’s classified as firm when it’s pretty soft. However it’s much comfier than its predecessor, an orthopaedic John Lewis one which was meant to be medium but actually firm.i don’t think these categories mean much at all. Would buy from Dreams/Feather & Black again.

26. Juli 2024
Bewertet mit 5 von 5 Sternen

My new Walker rolled mattress

My new Walker rolled mattress, I was given so much information I felt like a mattress expert. The man took me to lie on a bed that measures you, your posture and preferred sleep position. Then it gives a few options to try. I needed a really firm, almost hard mattress, as I always preferred those. Together we narrowed it down to a walker rolled mattress, it was just perfect, as was the pillow I was given to use when trying the beds. My new mattress arrived and the two delivery men took my old mattress to be fully recycled, well done Dreams. They phoned before the agreed time slot to say they were close by and even wore overshoes around my house and were superb. So now I have been sleeping on it for around two weeks. Best nights sleep in years. The quality is there too. I will be going back to purchase one of the firm pillows that I used in store as it was just right for me. Best way to buy a bed or mattress. Best team to trust. Overall top job.

16. Juli 2024
Bewertet mit 5 von 5 Sternen

Brilliant service and customer care

David was really great showing us around the Leith showroom. We gave him a list of what we were interested in, he asked questions to further pinpoint what we were looking for and was able to show us several items that may have been of interest. He helped us to choose 2 bedframes and a sofabed for our new home. He explained the delivery service, the option of getting the beds built by Dreams employees and the warranties available. A really good experience and David was so easy to deal with - a real credit to the team in Leith!
Delivery was easy to organise and the guys who dropped off and built the beds were lovely and quick.

14. Juli 2024

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr