Douglas Park BMW Bewertungen 

If I could give them a zero, I would. Do not deal with them under any circumstances, you have been warned.

I called regarding a 5 series touring to be told it was sold but they had another one in stock that was not yet on sale. So, I asked their salesman, Taylor, to send me a video and the car details etc which he did.

I aranged to take a fairly long drive with my family, dogs, the lot to see the car and told Taylor when I would arrive. I was assured that the car had not been advertised and that I would be the first to see it and so on.

9 minutes away from the dealership, Taylor called to say that another salesperson had sold the car.

Not only is this appalling behaviour, to waste my time, but this is an appalling way to treat Taylor, as an employee of the dealership. Whoever the sales manager that allowed this to happen is, you should hang your head in shame. Terrible behaviour towards a customer, terrible behaviour towards your colleague.

Needless to say, I will never purchase from them.

Run from them, don't walk.

You have been warned.

In particular, Laura Connelly - she is a credit to the team at Hamilton. I am always well looked after by Laura whenever I come in for anything, big or small. She is extremely professional, affable and always ensures a first class service. Cannot recommend the team, and especially Laura, highly enough.

I purchased a pair of Black Storm panniers from the Douglas Park ebay store as the price of the panniers was keen. However, the panniers were supplied without the locks or fixing kit and this is not specified in the ebay listing. After conatcting them via ebay the response I got was that as the locks and fitting kit isn't included in the listing they don't supply them. . I know have to spend another £75 or so for the locks and fixings.This is a poor show from Parks Motor Group.

My car was checked in for a recall so I expected that would be a simple no charge job. While dropping it off I asked to skip the Vehicle Health Check (VHC) they always want to do. Reviews on the user forums have many comments from customers reporting this dealer using the "free" VHC to recommend tyres and brake changes when the parts are well within their limits. I was told that it was mandatory since they need to check its roadworthy before they do a road test. That was a smart comeback so I suggested they make sure its roadworthy for their own benefit but I didn't want to know about the VHC. I was told they couldn't do it that way. I asked if I could opt out of the video they usually make of your car and send to you. I was told I couldn't opt out of that either as it was part f the VHC. The situation was turning into a farce. I found the receptionist very argumentative so I just left at that point.
Picked up the car later and although I was pleased to see the paperwork said no VHC was performed as the customer declined. I'm still not sure if the VHC is optional or they just didn't do mine because I was obviously annoyed about it.
I did notice that Arnold Clark Mini have a much higher trustpilot rating so I'll try there the next time despite being a Douglas Park Customer for the past decade.
They also did a software update which wiped all my Sat Nav info and radio stations without warning me. They could have backed this up or advised me to do that before I took the car in, but they didn't

Booked in for a yearly service on a service plan. Laura Connelly was the service advisor and she was excellent and very helpful. Received my health check video from the technician which was very informative.
Would definitely recommend this dealership and Laura as an advisor.

Please avoid this company bought a 1 year old bmw £52.000 totally deny first service was free had this on agreement then engine warning light came on and phoned not got back to me yet that's 2 days and counting make Arnold Clark look good

Disappointed is an understatement about our recent dealings and ongoing experience with Douglas Park BMW!! Particularly as long standing customers.

We are a young family of three and recently sold our pristine series 4 to this retailer and purchased an X3 which we believed would be far more suitable for our new small family.

All we have experienced from this retailer is very poor customer service and outrageous after care! Once they have your money you are no longer valued!!

To sum it up:
- Nightmare to reach anyone to even discuss an issue
- You will wait at least a week before anyone calls you back that’s if they do as I am still waiting.
- We have only had our car for 1 month and had/have several issues being, wheel balance, interior computer not working, car boot not closing (this is a particular bug barer for me because if you have a small family you know how important it is to have a working car boot) and this was the main reason we purchased a new car!
- We are still waiting for a call back from service manager to even book our car in to be repaired.
- We had enough dealing with our initial sales person who was no longer returning our calls so went direct to manager who was in my opinion rude and just deflected from dealing with issues and pushed us back to customer service to book our car in and guess what we are still waiting for a call back!

BEWARE everything is great until the sale goes through then you are just a number, I for one will not purchase my next car from BMW Douglas Park - Seafield

Booked car in for recalls no issues top service by the team. Communication was clear and car ready when agreed. Courtesy car provided was excellent.
All around top service by Norrie and Alice. Thanks Stephen

Arranged to buy a used car from 400m away. Arrived on Saturday was collected from the airport. Service was friendly, considerate and efficient. Greatly appreciated. A sincere thank you to Ross and Ryan who were a pleasure to deal with in Stirling. caught the weather window (avoided snow and ice by 1 hr) and drove 300m south the same day, holed up over night then a further 300 2 days later across the country avoiding the next incoming weather. Without their prep and quick turnaround this would not have been possible.

Just a disgusting branch! Sean Mcg#### is a bully and the garage ruined my 330d, I've no words on the way I was treated, still waiting on the ombdusman for resolution, avoid at all costs people trust me!

Big thank you to Norrie in the Hillington Branch for looking after us and keeping us informed. Nothing was too much trouble. Thanks again! Audrey & Willie

We just bought a BMW 1 series from parks of Hamilton with Adrain, he was incredible from start to finish, explained everything so well, talked through options and there was never any hard sell. Easiest car sale we’ve had and an absolute pleasure to deal with. Adrian thank you, really appreciate all your assistance. Pleasure dealing with you and we look forward to more of the same in the future.

They had my car for a month even though they were authorised 4hr for a diagnosis, and this was for a fault they should have fixed 2yrs earlier, Absolutely useless!got it back and after a couple of miles the engine managment light on and guess what.... nothing to do with us sir

What a load of clowns that run this branch at KYLE STREET Glasgow, BMW honestly sent them back to the training school for people skills, the manager treated me like a bit of muck on his 🥾. There knowledge of your product BMW is very poor and with incompetent and very immature staff

Bought 320d tourer 2021 had the car less than 4hrs ,drove from Stirling to Glasgow engine management light came on, I took the car back to a Douglas Park service garage in Glasgow where the management light was a exgaust sensor fault since the car had been sitting a long time,seems to be a common fault which I was informed by the service manager, they put a new sensor on the car but after just buying the car that day and sitting for 2hrs in a garage the new smell of a new car has left a sour taste, can the garage know if it develops a fault for sitting to long who knows. I have bought new cars from Douglas Park before with no issues, would I go back probably not after this experience

I recently had my car in for two recalls at Douglas Park hillington branch it was for two airbags and a egr cooler so the dashboard was removed for the passenger side airbag when I got the car back at first I did not see the damage as it was on the passenger side trim when I complained I was told to bring the car back the reception staff had me sit for about 15mins then asked to see the damage then pictures were taken and after another wait the reception staff came back and denied they were responsible for the damage but would call me back no one did I had to call them 3 times and each time I was told I would be called back no call back and also the video of the car before work was carried out has disappeared I complained to Douglas park head office and was called back and they still denied the damage was down to them and I was told to take it up with bmw uk I was also told they don’t see the car very often in other words we don’t make much money from you what a way to treat a customer no wonder they don’t get return customers shocking way to run a prestige dealership they should have there franchise removed from them SHOCKING STAY WELL CLEAR !!!!!!

Shocking service from the Stirling dealership, won't return your calls, fob you off with every excuse under the sun, totally changed my view on owning a BMW and don't think about using / contacting `bmw customer services as they are just as bad if not worse.
Shame you cannot give a minus rating as that would be more appropriate.

Thank you Gary Smith ( parts supervisor) for arranging the parts and labour of my M4 carbon fibre spoiler , my car looks much better with it . Great service 👍🏻.

If I could give dealership zero stars I would. Want to warn others not to trust this dealership when placing any new car orders. Place order for new car February 24, agreed costs, paid deposit, advised car would be delivered June 24. Visited dealership in June after many attempts to get an update with regards delivery failed via email or by phone failed. Shocked to be told not only was delivery delayed until October but car had increased in cost as had finance rates and despite having signed agreement and paid deposit I was being expected to cover. Never in all my years of buying new cars have I experienced such poor customer service, BMW complaint service if no help as complaint investigated by person whom I raised complaint against. Would not recommend or trust this dealership

A run from Oban to Hillington today as a couple of sensors needed replacing. As always the service was superb! Friendly, obliging and going that extra mile to help with a lift as no courtesy car available. A special shout out to Norman and Neil. Thank you