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Douglas Allen Bewertungen 

1'768
TrustScore 4.5 von 5

4.5

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Professional manner of all staff. The Branch Manager, David Tomlins was always available should you need his advice and guidance and with his years of experience this was greatly appreciated in a long... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We have been in our new home for just over a week & to say we are pleased is an understatement. The service from the staff at the Wickford office has been fantastic from the first viewing with Carolin... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

⭐⭐⭐⭐⭐ I had an excellent experience with Nisha Kaur, Sales Manager at Douglas Allen Chadwell Heath, during the purchase of my property at 108 Primrose Avenue, RM6 4PR, with completion schedu... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

After being left with a bad taste in the mouth from online property selling services (see my previous two reviews), i turned to a typical high street estate agent, Douglas Allen (after rea... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Immobilienmakler
  2. Immobilienagentur

Über Douglas Allen

Vom Unternehmen geschrieben

Established over 50 years ago, Douglas Allen is one of the most prominent independent estate agencies operating across Essex and East London. Originally founded in the 1970s, the agency became a key part of the respected Arun Estates family in 1992, allowing it to combine deep-rooted local expertise with the extensive resources of a major regional network.

Douglas Allen provides a comprehensive suite of property services, supporting clients through every stage of their moving journey. Their core offerings include:

  • Residential Sales & Lettings: Helping buyers, sellers, landlords, and tenants navigate the local market.
  • In-House Financial Services: Offering tailored mortgage advice through Mortgage Matters.
  • Conveyancing & Land Services: Ensuring smooth legal transitions and expert assistance with new home developments.

Known for their customer-first philosophy, Douglas Allen's agents pride themselves on delivering a "positively memorable" experience. By pairing traditional local values with modern marketing techniques—such as virtual 3D tours, professional photography, and targeted digital campaigns—they consistently help generations of families successfully take their next steps on the property ladder.

Book a free valuation>

There are so many reasons to choose:

Vom Unternehmen geschrieben

Industry leading marketing
Professional photography
The best prices around
Largest network of offices
Award winning training
Easy to use website
But we think you should choose us for a completely different reason! Our commitment to providing the very best customer experience (the kind we would want to receive ourselves) is the only reason you need.

Get in touch today!

The lengths we go to deliver the very best customer service are unmatched...

The lengths we go to deliver the very best customer service are unmatched...
and we continually build on this through weekly coaching sessions to keep our staff focused. In recognition of our efforts, we’ve recently been awarded the ‘Investors In People’ accreditation and the industry-leading Gold award for ‘Training and Development’ in conjunction with the Sunday Times.

Kontaktinformationen


4.5

Hervorragend

TrustScore 4.5 von 5

1768 Bewertungen

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4.5

Alle Bewertungen

(1'768)

18 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Hi we had a lovely hostess From Hend / Ouassim

Hi we had a lovely hostess which her name is Luisa she was great she was probably she was :-) she showed us every single thing in the flat what is needed from us and everything else she was great and her job and she was professional well done to see you and definitely because of her we recommend this company Basildon

18. Februar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Epping Branch

We are in the process of selling our property and really appreciate the customer service from all at the branch and thank Ian White for the initial introduction and always keeping us updated.

22. Februar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Douglas Allen have been incredibly…

Douglas Allen have been incredibly helpful in finding suitable tenants for my rental property. Great communication throught the process and very professional. A special thank you to Joanna Martin who was fantastic.

17. Juni 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Not good . False information. Unprofessional

I am sangeeta and I had an appointment to view a property at 137 Regent house,Brentwood Essex at 4 pm on 18 Feb. I reached there on time but when I reached there , there was no representative at property to attended visitors and 137 house that was mentioned in mail from their team was not there in entire building it was up to 136 apartments only in that building. We called multiple times at give number in the mail but didn’t provide any support, every time new person pickup the call with some random wrong information with great believe . It was really wired dealing in such situations in which authority who provided that information you on mail itself saying that they don’t know any details on same .
I would not recommending anyone to trust their team just on their mail or any kind communications first time , you should confirm things with them multiple times in written.

18. Februar 2023
Bewertung ohne vorherige Einladung
Douglas Allen-Logo

Antwort von Douglas Allen

Dear Sangeeta

Thank you for taking the time to provide us with your feedback and we are sorry to learn of your experience.

Having spoken directly with the member of staff that arranged your viewing, he has confirmed that he arrived at the property at 15.50 and waited, before walking around the building looking for you until 16.15, at which point he regrettably had to leave as he had another viewing appointment to attend. I can see that you spoke with our Customer Service Centre during this time as the phone lines in our Billericay Branch were busy, and you explained that you were in the reception area waiting. The reception area for this particular property cannot be accessed without a code, which you had not been provided with and therefore it appears that you and the member of staff may have been waiting in different buildings.

We regret any inconvenience experienced and can assure you that we will be in touch with you shortly to discuss rearranging your viewing.

Should you wish to discuss your experience in more detail, please do not hesitate to contact our Customer Support department on 01702 540802.

Thank you and kind regards
Douglas Allen Customer Support

Bewertet mit 1 von 5 Sternen

I do not recommend

I would not recommend this company even if you are desperate to sell your property.
They approached me to list my property and when I said the price that I want is £345K for a new build 1 bed flat 77smq on a main road, they suggested that I am not going to achieve even £300K. This is even less than what I paid when I bought the flat in 2019!
They are just looking for an easy sale without much effort.
Also, they keep suggesting their mortgage adviser who is apparently working in their branch through a partnership as the best specialist in the area. When I had a chat with her and mentioned that I used L&C mortgages before, she said that "they are not that good, don't they", well they are actually amazing and FREE. When the sales agent spoke with me it sounded more like he tries to sell this lady's services than helping me to sell my flat.
Honestly, this is a horrible and very stressful experience, especially for a first-time seller, who is trying to make their next move.

15. Februar 2023
Bewertung ohne vorherige Einladung
Douglas Allen-Logo

Antwort von Douglas Allen

Dear Emanuila

Thank you for leaving your review and we are disappointed if our service was not of the standard that you expected.

Please be assured that it is always our aim to work in the best interests of our customers and we would like the opportunity to discuss your concerns in more detail. To enable us to do so, we would kindly ask that you contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk.

We look forward to hearing from you.

Kind regards
Douglas Allen

Bewertet mit 5 von 5 Sternen

Excellent Customer Service

We recently started our search for our new home in or near Woodford Green and have seen a few houses with different estate agents.We were recently contacted by Joanne Cark of Douglas Allen, Woodford Green branch. She was very pleasant, efficient and totally professional and arranged a viewing for us on 11 Feb 2023. It was indeed a pleasure to meet her along with the very pleasant vendor. Joanne was as expected brilliant and was able to give us all necessary details regarding the house in question. She was very efficient, friendly and helpful. We are certain that based on our needs, she will find the house commensurate to our needs. We look forward to having more interaction with her.
Thank you Joanne.

11. Februar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Had to get important paperwork…

Had to get important paperwork witnessed and signed for the sale of my late brother’s house.
Went in to Douglas Allen Barkingside. Their manager, Andy Dumas signed my paperwork. He was very friendly and helpful.
Dealing with my late brother’s estate has not been an easy journey.
I greatly appreciate all the help received from Douglas Allen in Barkingside.

10. Februar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Douglas Allen!

Douglas Allen have been amazing at helping me and my partner out on buying our first home. We can’t thank Anthony and Samuel enough they have been a massive help in our journey. We have been supported all the way through if we ever needed to ask any questions either one would help us out and be at the end of the phone. We would highly recommend.
Thank you so much!

8. Februar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent customer service from sales agent.

I am very happy to leave positive feedback for sales agent Aleisha, in the Walthamstow branch of Douglas Allen. She’s been my main point of contact, for the company in arranging a viewings, leading to a potential purchase. She has been an absolute delight to deal with. I found Aleisha to be both professional and polite. Aleisha is a credit to the branch, and no doubt will continue to succeed in her career. Overall I’m very happy with the service given by Douglas Allen, Walthamstow, and look forward to any further contact from them in the future.

1. Februar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

We recently received such straight…

We recently enquired about renting out a property to which the team responded quickly booking a face to face home appointment. We received
such helpful , straight forward, balanced , realistic and factual information from Joanna , a member of the team. We had felt quite overwhelmed by the process however she brought clarity and calmness to the process.

2. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

100 stars for both Arbaz and Hasan 😊…

100 stars for both Arbaz and Hasan 😊 Top agents in the UK! Arbaz has been absolutely amazing in helping us secure our dream home. Honestly these guys are just the best peoples agents ever. They dont think of you as a number but a person, they are extremely polite courteous and treat your transaction as if it was their own. Arbaz cant thank you enough...you are a peoples agent always keeping your promise and getting back to us promptly with any questions we may have had....you are in our eyes thes best estate agent in the UK. Your proffessionalism and patience and determination to help us secure our dream home will ALWAYS be remembered and definately we will let people know of you and to only go to you as they wont be let down. what a wonderful journey it has been. Thanks Arbaz and team!!!!!!

25. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I used the Hornchurch branch - terrible service

I used the Hornchurch branch, Their manager David said all the right things and then delivered very little even going as far as outright lying to us about how the market properties resulting in us having to sell at a lower price than we could have got earlier. No responsibility taken and simply treat our complaints like an inconvenience, AVOID, AVOID, AVOID

24. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent Service

Luke and Ray were excellent in getting my property sold for the price I wanted. I was previously on with another well known (but very inexperienced) agency in the area who were unable to get any offers on my house in 3 months. Within a few weeks of being with Douglas Allen I had a few offers one of which I accepted and successfully completed thanks to these guys. It was a pleasure working with them and would highly recommend if you want experienced, professional and helpful agents. Thanks guys!! Hope to work with you again in the future

17. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant service

David, through his experience put our flat on the market and done all the viewings in one day - his honesty and professional knowledge put us at ease. Chelsey then took over and helped push the sale through even though others made things difficult (ie management companies) - we have used these guys before and would definitely use them and recommend them again.

19. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Jodie and Joanna have been lovely

Jodie and Joanna have been lovely, professional and friendly from the start of our letting process all the way to the end. They answered every question with a quick response time and accommodated any of our requests without hesitation. I highly recommend Douglas Alan if you are looking for a new place to call home.

16. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Hornchurch Branch.

Hornchurch Branch.
We purchased our house from them last year whilst houses were selling fast. We met David at the viewing who was open & honest with us from the start, unlike many other local agents! This branch is excellent, the purchase was handled by Chelsea who ensured we remained in regular contact throughout and was always available to help. The chain nearly collapsed after exchange yet Chelsea remained professional and again, honest. We completed just before Christmas and would not look elsewhere for an estate agent in the future. Completely professional, put other agents to shame.

6. Dezember 2022
Bewertung ohne vorherige Einladung

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