Douglas Allen Bewertungen 

Professional manner of all staff. The Branch Manager, David Tomlins was always available should you need his advice and guidance and with his years of experience this was greatly appreciated in a long drawn out sale & purchase. We must particularly give special mention to the Sales Progressor, Chelsey Baldwin who was absolutely outstanding in all her efforts to get the deals done. Her support throughout this difficult process was invaluable. We would also like to mention Donna, who led all the viewings who was also a lovely friendly lady. We would have no hesitation in recommending Douglas Allen and in particular the Hornchurch Office to help anyone with their house move.

The Billericay branch have been amazing, taking the time helping me with documents and getting my house sale all organised and progressed, especially Tanya, Oscar, Gary and Sharna

⭐⭐⭐⭐⭐

I had an excellent experience with Nisha Kaur, Sales Manager at Douglas Allen Chadwell Heath, during the purchase of my property at 108 Primrose Avenue, RM6 4PR, with completion scheduled for 27/07/2026.

From the beginning, Nisha was professional, approachable, and highly responsive. She kept me informed throughout every stage of the purchase, communicated clearly with all parties involved, and was always available to answer my questions. Her dedication, attention to detail, and proactive approach helped make the entire process much smoother and less stressful.

Nisha's commitment to providing excellent customer service and ensuring everything progressed efficiently was truly appreciated. I would highly recommend her to anyone looking to buy or sell a property. Thank you, Nisha, for all your hard work and support—I really appreciate everything you have done.

KR
Dr.Kabir

⭐☆☆☆☆ (1 Star)

I contacted the Douglas Allen Basildon branch when I was searching for a property they had advertised. Ever since then, I have been receiving a constant stream of marketing emails, text messages, and even letters through the post.

My main complaint is that there is no simple or convenient way to opt out of these marketing communications. Their emails did not provide a clear unsubscribe option, and their text messages did not include any instructions such as replying “STOP” to unsubscribe. The only way I could find to stop the marketing was to call the branch directly, which should not be necessary.

I called the Basildon branch today at 2:14 pm to ask for the marketing to stop and to express my frustration. Unfortunately, the member of staff I spoke to was not friendly or professional. Instead of understanding why I was frustrated, he became defensive and appeared to respond with frustration and anger himself. That made an already disappointing experience even worse.

Aggressive and persistent marketing without providing customers with an easy way to opt out does not reflect good customer service. It feels intrusive and shows little respect for customers’ privacy and preferences.

I hope Douglas Allen reviews both its marketing practices and the customer service provided by the Basildon branch. Making it difficult for customers to stop marketing communications is frustrating, and staff should be able to handle customer concerns professionally rather than responding defensively.

After being left with a bad taste in the mouth from online property selling services (see my previous two reviews), i turned to a typical high street estate agent, Douglas Allen (after reading reviews on here - thanks all!).

Valuation was booked simply.
I was not asked stupid questions.
It was not cancelled at the last moment.

Alex turned up on time and smartly dressed in shirt & tie - it was stifling that day!
Alex took notes, was very informative and left high quality colour laser prints of all relevant information, on decent quality heavyweight paper. Whilst it's not of particular interest to me (i prefer digital only), I can imagine many clients would appreciate this.

Follow up was reasonable and not pushy; they obviously want to make their commission and I respect them for that, but knowing this balance is key to good customer service.
As soon as i am in a position to sell, Douglas Allen will get the work without any hesitation.

My thanks to Cameron, Alex and the team for a great job so far!

We have been in our new home for just over a week & to say we are pleased is an understatement. The service from the staff at the Wickford office has been fantastic from the first viewing with Caroline we knew this was the house we had been searching for. I have to mention the hard work carried out by Natasha in getting us through the exchanging of contracts & completion process, her efforts were outstanding! Thanks to everyone else that helped get us over the line! David & Andreia

Had an amazing experience dealing with Sharna from the Billericay branch, she made the whole buying process super easy and was a pleasure to deal with.

Douglas Allen Hornchurch were brilliant from beginning to end. Our case was tricky due to selling two properties in order to purchase one bigger property, but David from Douglas Allen lined us up with perfect buyers, coordinating 'open house' viewing days supervised by the Douglas Allen Team, all of whom were friendly, on time and professional.

Once sold, our progressor Chelsey took over. Chelsey's skills were second to none. Communication was excellent, always responding to emails or telephone messages. She kept us up to date at all stages and guided us through everything brilliantly.

The experience and professionalism of both Chelsey and David was abundantly evident and they are great assets to Douglas Allen.

Aside from Chelsey and David, whom we dealt with the most, everyone in the team that we came into contact with were helpful, pleasant, supportive, proactive and professional.

I honestly could not fault this team and would highly recommend them to anyone looking to move. If I ever move again, I will definitely be going back to Douglas Allen.

Thank you all for making the experience as painless as possible!

From the moment we met Lisa, who came to value our uncle’s property, I knew we would be choosing Douglas Allen. Lisa was incredibly thorough, warm, organised, and professional throughout. She was honest and straightforward, yet never pushy, which immediately put us at ease. Lisa confidently told us they would sell the house quickly — and she was absolutely right, as it sold within just three days!
Throughout the entire process, Douglas Allen kept us fully informed at every stage. Tanya then took over the sale progression, and she too was exceptional. Tanya was professional, attentive, thorough, and genuinely lovely to deal with. She ensured everything ran smoothly from start to finish and always kept us updated, making what could have been a stressful process feel seamless.
Both Lisa and Tanya were absolutely fantastic, and I cannot praise them highly enough. I would wholeheartedly recommend Douglas Allen to anyone looking to buy or sell a property. In fact, I almost feel sad that I no longer have a reason to speak with these two wonderful ladies!
Thank you both so much for all your hard work, patience, support, and professionalism throughout. We truly cannot thank you enough. Douglas Allen are very lucky to have you both — you deserve a pay rise!
Many thanks,
Keren McRobert

Our experience with Douglass Allen was incredibly disappointing from start to finish. When selling our house, the property was not put on the market for three weeks and was not listed on Rightmove in a timely manner, causing unnecessary delay from the outset.

We were not kept informed of interest in our property at any point, and communication throughout the process was shockingly poor. On one occasion, we specifically asked for a viewing to be cancelled, yet this was not done and a viewer turned up at our home unexpectedly, which was completely unacceptable.

The member of staff handling our sale was off work for weeks, and during that time we were left completely in the dark with no proactive updates or handover. When I eventually called to chase an update, I spoke to someone who was extremely rude and unhelpful, which only added to the frustration.

To make matters worse, keys were released to the buyers before we had confirmed that we had vacated the property, resulting in them turning up before we had even left. This was a serious breach of professionalism and caused significant stress.

Overall, the lack of communication, poor organisation, and disregard for basic procedures made this a very upsetting experience. I would not recommend Douglass Allen based on our experience.

Michelle Idugboe from Chadwell Heath branch of Douglas Allen was great to meet and extremely kind and professional approach. I highly recommend her if you are looking to sell or buy a property.

I used Douglas Allen Wickford for the sale of my mother’s home. I was very impressed on the support they gave me, before and after the sale. I got regular updates and feedback. I highly recommend them for any sale

Dawn the lady I dealt with at the beginning this process has been outstanding

We would like to say a very big THANK YOU to Stuart Pass and his staff at the Woodford Green office for all the invaluable help and kind assistance they gave us with the sale of our property. They were very professional and exceeded our expectations. We would have no hesitation whatsoever in recommending their services.

I would like to thank Jake Kemp at the Epping branch for his continual support and assistance during the process of selling my house. He has gone above and beyond and has helped me every step of the way. The whole team are putting their everything into selling this property.

We purchased a house through Douglas Allen and although solicitors and the legal process made it extremely stressful, the team at Douglas Allen were brilliant. It started with Ann-Marie making sure we visited ‘our house’ and finished with the indomitable Dawn going over and beyond to make sure we made the correct decision and was on-hand with any help or requests. We felt comfortable and reassured in their hands. Dawn is completely professional in her role backed up by the others in the office.

We would like to thank Alex, Caroline, Demi and Natasha from Douglas Allen in Wickford for the diligence, professionalism, help and support. Their ability to deal with issues and concerns, be it in the first meeting, or the last when we asked them to hand over the keys on completion, showed they genuinely cared about their customers. We cannot thank them enough for making a daunting process so stress free.

I purchased my first home with Douglas Allen and my sales progressor, Nish Zafar, was just fantastic. So helpful, and so communicative and responsive. She really made the experience so much better and always went extra mile. Thank you!

After using Douglas Allen to purchase our first ever home together and having exceptional service, we decided to use them again when it was time to resell our property and upsize. The listing process was very well explained to us by Alex, and we managed to sell our property just 1 month after listing it, despite it being a very quiet time of year. Unfortunately our process was a long one… it took nearly 11 months in the end as our chain fell through at point of exchange. However Natasha kept chasing the situation regularly and persisted until we finally managed to complete at the beginning of this month (July 2025). Huge thanks to everyone involved at the Wickford branch, we really do appreciate all the efforts made to help us secure our dream home.

Everyone was very helpful in helping me to move in particular Nish Zafar. Whos experience who was so professional in the dealing with day to day issues in getting completion done. 10 stars to Nish