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Douglas Allen Bewertungen 

1'768
TrustScore 4.5 von 5

4.5

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Professional manner of all staff. The Branch Manager, David Tomlins was always available should you need his advice and guidance and with his years of experience this was greatly appreciated in a long... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We have been in our new home for just over a week & to say we are pleased is an understatement. The service from the staff at the Wickford office has been fantastic from the first viewing with Carolin... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

⭐⭐⭐⭐⭐ I had an excellent experience with Nisha Kaur, Sales Manager at Douglas Allen Chadwell Heath, during the purchase of my property at 108 Primrose Avenue, RM6 4PR, with completion schedu... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

After being left with a bad taste in the mouth from online property selling services (see my previous two reviews), i turned to a typical high street estate agent, Douglas Allen (after rea... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Immobilienmakler
  2. Immobilienagentur

Über Douglas Allen

Vom Unternehmen geschrieben

Established over 50 years ago, Douglas Allen is one of the most prominent independent estate agencies operating across Essex and East London. Originally founded in the 1970s, the agency became a key part of the respected Arun Estates family in 1992, allowing it to combine deep-rooted local expertise with the extensive resources of a major regional network.

Douglas Allen provides a comprehensive suite of property services, supporting clients through every stage of their moving journey. Their core offerings include:

  • Residential Sales & Lettings: Helping buyers, sellers, landlords, and tenants navigate the local market.
  • In-House Financial Services: Offering tailored mortgage advice through Mortgage Matters.
  • Conveyancing & Land Services: Ensuring smooth legal transitions and expert assistance with new home developments.

Known for their customer-first philosophy, Douglas Allen's agents pride themselves on delivering a "positively memorable" experience. By pairing traditional local values with modern marketing techniques—such as virtual 3D tours, professional photography, and targeted digital campaigns—they consistently help generations of families successfully take their next steps on the property ladder.

Book a free valuation>

There are so many reasons to choose:

Vom Unternehmen geschrieben

Industry leading marketing
Professional photography
The best prices around
Largest network of offices
Award winning training
Easy to use website
But we think you should choose us for a completely different reason! Our commitment to providing the very best customer experience (the kind we would want to receive ourselves) is the only reason you need.

Get in touch today!

The lengths we go to deliver the very best customer service are unmatched...

The lengths we go to deliver the very best customer service are unmatched...
and we continually build on this through weekly coaching sessions to keep our staff focused. In recognition of our efforts, we’ve recently been awarded the ‘Investors In People’ accreditation and the industry-leading Gold award for ‘Training and Development’ in conjunction with the Sunday Times.

Kontaktinformationen


4.5

Hervorragend

TrustScore 4.5 von 5

1768 Bewertungen

5 Sterne
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1 Stern

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4.5

Alle Bewertungen

(1'768)

18 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

Basildon office very helpful and professional

I was dealing with a very nice young lady called Phebi, who was really helpful and understanding and helped me a great deal. Despite the fact unfortunately i have found somewhere with another agent, would highly recommend the Basildon branch, and Phebi!

13. Januar 2024
Bewertung ohne vorherige Einladung
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Antwort von Douglas Allen

Hi Simon,

Thank you for leaving a review! It's great to hear how helpful and understanding our agent, Phebi, has been and we're delighted that you would recommend Phebi and our Basildon branch to others.

Best wishes,

Douglas Allen.

Bewertet mit 5 von 5 Sternen

What a team

What a team! Greg, Luke, Chelsey and more all helped do a fab job with added smiles in getting my probate sale over the line. Thanks team for a very professional job well done.

5. Januar 2024
Bewertung ohne vorherige Einladung
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Antwort von Douglas Allen

Hi Connie,

Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how helpful they've been in getting your probate sale over the line.

Best wishes,

Douglas Allen.

Bewertet mit 5 von 5 Sternen

Highly recommend

I would highly recommend Joanna and her team at the Basildon letting office, I’ve had outstanding service and they have been very helpful and approachable. Very pleased.

13. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Douglas Allen

Hi Jackie,

Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how outstanding you've found the service to be throughout.

Best wishes,

Douglas Allen.

Bewertet mit 5 von 5 Sternen

LUKE MORGAN AND CHELSEA (BASILDON)

From finding potential properties to helping me negotiate an ideal contract ,they were always available and communicated how each part of the whole process would move forward.
Beyond their expertise and professionalism, the team at Basildon was amicable and kind throughout.
Luke, Morgan and Chelsea where exceptional ,they answered all my questions, they ensure i fully understood the entire process throughout

27. November 2023
Bewertung ohne vorherige Einladung
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Antwort von Douglas Allen

Hi Khadijatu,

Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how they've communicated how each part of your process would move forward, from finding properties to negotiating an ideal contract, and how they've remained professional and kind throughout.

Best wishes,

Douglas Allen.

Bewertet mit 5 von 5 Sternen

Excellent customer service

I had a great experience with this company. So helpful and I was always well informed of the whole process . I dealt with a lady called Chelsey Baldwin who really did make it very easy , extremely competent and knows her stuff

21. November 2023
Bewertung ohne vorherige Einladung
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Antwort von Douglas Allen

Hi Jamie,

Thank you for leaving a review! It's great to hear how positive your experience with our agent, Chelsey, has been and how easy she has made the process for you.

Best wishes,

Douglas Allen.

Bewertet mit 5 von 5 Sternen

We bought a property through this…

We bought a property through this agency and our sales adviser was Aseena Young; She’s very professional, because she presented the property with enthusiasm and made us to understand all the benefits we can get if we’ll go ahead.We recommend the agency and the agent as she’s the best!

20. November 2023
Bewertung ohne vorherige Einladung
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Antwort von Douglas Allen

Hi Alisa,

Thank you for leaving a review! It's great to hear how positive your experience with our agent, Aseena, has been and how enthusiastic she has been throughout.

Best wishes,

Douglas Allen.

Bewertet mit 1 von 5 Sternen

Pls avoid this estate agent in Epping…

Pls avoid this estate agent in Epping Essex .we have had a very a bad experience with Douglas and Allen “they have treated us really bad they have lied to us and left us dangling on the other end when they had told us they had sold the property we wanted to buy and they excepted our offer at that time .Douglas and Allen done a dirty and kept that property we wanted to buy for some one else and made out it was sold it’s disgusting for them to treat us like this so pls do not get caught out with this agent Douglas & Allen Epping .it’s a warning to everyone .

20. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von Douglas Allen

Dear Jackie,
Thank you for taking the time to leave a review and we’re sorry to learn that you are dissatisfied with the service provided. We would like to assure you that customer service is of the utmost importance to us, and we would appreciate you contacting our Customer Support team to discuss your concerns in more detail, you can reach us on 01702 540802 or at customer.support@arunestates.co.uk.
Kind regards,
Douglas Allen

Bewertet mit 5 von 5 Sternen

Outstanding service from Douglas Allen Epping Team!

Superb service provided by Ian, Tanya and Douglas Allen Epping Team! Cannot thank them enough for seeing us through to completion on the sale of our property. We had confidence and trust in all that was done. Ian and Tanya were brilliant, very helpful and kind, with great sense of humours. Patient when we had queries and reassuring to us when we had worries about it all working out. Selling and buying can be very stressful, but with Ian, Tanya and team working with you, they helped to make the process a bit less stressful. We put our trust and confidence in them and we were not let down! We have used Douglas Allen Epping in the past on a few occasions and we have always been more than satisfied with the service they provide from beginning to end and that’s why we still use them and will continue to do so if need be and highly recommend without hesitation. Huge thanks Ian, Tanya and Douglas Allen Epping team. Stephan & Jackie M. 😊🎉

13. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von Douglas Allen

Hi Jackie,

Thank you for leaving a review! It's great to hear how superb the service you've received from our agents has been and how they've helped you through the sale of your property. We're delighted that our team have been able to support you on multiple occasions and that you have chosen to keep using our services.

Best wishes,

Douglas Allen.

Bewertet mit 5 von 5 Sternen

Jodie & Joanna …

Jodie & Joanna have been very helpful with our settlement in our new house and any questions that we have had they always had an answer. Their team is also very supportive and kind. I highly recommend Douglas and Allen.
Kind Regards Borislav Irena

9. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von Douglas Allen

Hi Bobby,

Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how supportive they've been throughout your process.

Best wishes,

Douglas Allen.

Bewertet mit 5 von 5 Sternen

Highly recommend

Natasha at the Wickford branch has been really great at keeping me updated from the start of my sale to the day of exchange. She has been brilliant at chasing up solicitors and buyer to keep the sale running smoothly and rang me to confirm my contract exchange within minutes of it happening and was as excited as I was! A real pleasure to work with this company and would highly recommend.

6. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von Douglas Allen

Hi Carol,

Thank you for leaving a review! We're delighted to hear how positive your experience with our agent, Natasha, has been and how she's kept you updated from start to end of your sale and shared your excitement when the exchange was confirmed.

Best wishes,

Douglas Allen.

Bewertet mit 5 von 5 Sternen

Thank you Jayden!!!

We felt really comfortable as soon as we met Jayden (Hornchurch Branch). He really helped with the selling of my mums property. He works with such professionalism but is also very kind, caring and honest. Nothing was too much trouble. He was always available, dealing with queries and concerns quickly and efficiently.
We would recommend Jayden to anyone selling their property. He is an asset to Douglas Allen.

18. September 2023
Bewertung ohne vorherige Einladung
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Antwort von Douglas Allen

Thank you for leaving a review! We're delighted to hear how comfortable our agent, Jayden, made you feel throughout the process of selling your mums property and how quickly he was able to deal with your queries and concerns whilst showing professionalism, care and honesty.

Best wishes,

Douglas Allen.

Bewertet mit 5 von 5 Sternen

Helpful and communicative

My estate agent here has been really helpful and communicative during my buying process. Despite how long it all took, I felt supported and listened to by my agent. They were quick to get back to me and helped liaise between various parties. Thank you :)

29. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Professional, warm and responsive

Natasha was very helpful from the get go. She was responsive to calls, email and keeping me regularly updated.

She's professional and yet approachable. Always willing to explain things more clearly when asked.

26. September 2023
Bewertung ohne vorherige Einladung
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Antwort von Douglas Allen

Hi Inches,

Thank you for leaving a review! It's great to hear how helpful you've found our agent, Natasha, to be throughout your experience with us.

Best wishes,

Douglas Allen.

Bewertet mit 5 von 5 Sternen

Positive Experience - Outstanding Sales Progressor

I bought with them and have now sold with them 4 years later and Natasha has been incredible. She’s kept me sane through my stressful moments and has been on the ball throughout! I’m not sure I’d have got through it without her and she is an absolute asset and Douglas Allen are very lucky to have her on their team! Whatever she is paid, she needs a pay rise! 🤣
Jokes (or not even joking) aside, she is honestly incredible!

21. September 2023
Bewertung ohne vorherige Einladung
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Antwort von Douglas Allen

Thank you for leaving a review!

It's great to hear how positive your experience with our agent, Natasha, has been and how she's managed to keep you sane throughout the stressful moments in the process by staying on the ball.

Best wishes,

Douglas Allen.

Bewertet mit 5 von 5 Sternen

Attentive and personal

Very good customer service from the lead agent - Lucy (Chadwell heath). She was persuasive, knowledgeable and honest about the sale. She always made herself available and provided insightful advice.

11. September 2023
Bewertung ohne vorherige Einladung
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Antwort von Douglas Allen

Hi Sanjan,

Thank you for leaving a review! It's great to hear how satisfied you are with the service you've received from our agent, Lucy, and how she's always been readily available to assist you throughout your process.

Best wishes,

Douglas Allen.

Bewertet mit 5 von 5 Sternen

An estate agent who listens

Ian was extremely helpful and found my wife and I the perfect property within our budget. We were trying unsuccessfully to find a house in Epping when she spoke to Ian. He listened to our requirements and budget and suggested a few properties, one of which I was not interested in. Over the following weeks Ian kept suggesting we visit this property, as it had everything we wanted and more. Eventually I agreed to go if only to stop him going on about it. I walked into the house and could not believe the space downstairs, by the time we saw the first floor we decided it was the home we were looking for. The process of selling and buying property is never straight forward, but Ian and the team were very supportive and good communication made the process less stressful than we anticipated.

10. Juli 2023
Bewertung ohne vorherige Einladung
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Antwort von Douglas Allen

Hi Lee,

Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and particularly how helpful Ian has been in helping yourself and your wife find your perfect property and making the process less stressful than anticipated.

Best wishes,

Douglas Allen.

Bewertet mit 1 von 5 Sternen

Poor sales negotiators and the…

Poor sales negotiators and the inability to return calls meant that Douglas Allen was a no go for me. There were plenty of other reasons too like inflexibility when trying to do a short term contract and a sales fee that had no flexibility were the main reasons I chose not to go with them.

9. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great Customer service

I had a great experience with Jodie T and Joanna M in getting a beautiful house to stay, they were always updating on the process and also made the experience smooth and easy to complete and also love the welcoming home pack received. I would definitely recommend Douglas Allen

25. August 2023
Bewertung ohne vorherige Einladung
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Antwort von Douglas Allen

Hi Jummy,

Thank you for leaving a review! It's great to hear how positive your experience with our agents, Jodie and Joanna, has been and how they've made the process so smooth for you. We're delighted you loved your welcome home pack too!

Best wishes,

Douglas Allen.

Bewertet mit 5 von 5 Sternen

I feel comfortable going with Douglas…

I feel comfortable going with Douglas Allen Estate Agents, they really made my moving house so easy.
More grease to their elbow!

31. August 2023
Bewertung ohne vorherige Einladung
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Antwort von Douglas Allen

Hi Florence,

Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how easy they were able to make your move.

Best wishes,

Douglas Allen.

Bewertet mit 5 von 5 Sternen

Thank you Jodie, Joana and Luisa

My partner and I have been looking for a property to rent in London. We came across a property that we were really interested however it took a long time for us to hear a feedback from the Landlord and thought we wouldnt be getting the property. We were surprised when we received a call from them updating us and recommending another property that is to our liking. We didnt expect for them to be very proactive, helpful and really good communicators. We appreciate there help so much. We then have an interest to another property and went through the referencing process. We thought it was really tedious process but they were very supportive. When we had some questions they were really quick to pick up the phone and help us with our queries especially Jodie. She was a very lovely person. We then had to back out in renting the property due to some personal reasons. When we explained to them they were very understanding. They still supported us and continued to be good communicators. Over all our experience to the team was very pleasant. Kuddos to Jodie, Joana and Luisa who were very helpful and are very lovely people.

25. August 2023
Bewertung ohne vorherige Einladung
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Antwort von Douglas Allen

Hi Jane,

Thank you for leaving a review! It's great to hear how positive your experience of looking for a property to rent with our agents has been and how supportive and proactive they've been in finding you the right place, as well as being so understanding and continually supportive when you had to back out.

Best wishes,

Douglas Allen.

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