Dolphin have been the approved repairer for several times for me. Generally the engineers are not great at listening to the issue when you report what’s been happening or they visit without the requir... Mehr ansehen
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Das sagen Bewerter
Aaron and his colleague (didn’t catch his name) both came to fix my American fridge freezer yesterday. They were polite, friendly and efficient. They were really good with my dog Teddy, he absolutely... Mehr ansehen
Engineer very pleasant, informative and helpful, arrived 5 mins early. Checked machine details, then checked and diagnosed the drum/spider problem and checked the debris from the filter. More photo e... Mehr ansehen
Engineer Aaron was fantastic. Old cooker but decent one and he advised to repair it. Parts reasonably priced and arrived within 48hrs but unfortunately when Engineer went to fit parts one had been or... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Dolphin Appliance Care Ltd is a major domestic appliance repair company working directly with the general public, manufacturers and insurance companies. We cover the full range of major domestic appliances (Cooking, Cooling, Home Laundry, Dishwashing) both freestanding and integrated, repairing and servicing in customers’ homes. We Cover East Anglia and surrounding counties If you’re in our coverage area and need your domestic appliance repaired, contact us today. No issue is too big or too small.
Kontaktinformationen
21 Regal Drive, CB7 5BE, Ely, Vereinigtes Königreich
- 01353 624839
- service@dolphinappliance.co.uk
- www.dolphinappliance.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 81 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent, efficient service.
Both engineers who attended were polite, professional and extremely efficient. Joshua came out initially and quickly diagnosed the issue with my Hisense French door fridge freezer. Within a week, Aaron returned with the correct spare part, fitted it promptly and had everything completed in no time.
I was extremely impressed with the service and would highly recommend Dolphin Appliance Care.
Aaron was very courteous and got the…
Aaron was very courteous and got the job done quickly thank you
Great Service 👍
Nice fella named Andrew has just been and fixed our fridge freezer, very friendly, great service 👍
Engineer was fab kept me informed about…
Engineer was fab kept me informed about timings arrived when indicated swift repair of my washing machine.
Engineer very pleasant, brilliant service
Engineer very pleasant, informative and helpful, arrived 5 mins early. Checked machine details, then checked and diagnosed the drum/spider problem and checked the debris from the filter. More photo evidence of his findings sent in his report and costings, informed me the insurance company would be in touch same day or tomorrow. 1 hour later insurance company informed me the machine is being replaced and all I have to do is choose from their list, found the similar LG that we wanted and placed my order. Can you get better service than this, I doubt it! Thank you to the engineer and Dolphin Appliance Ltd for their excellent service!👍👏👏👏 😁Happy Customer!
Aaron was very professional and polite
Aaron was very professional and polite, thanks
Aaron and his colleague (didn’t catch…
Aaron and his colleague (didn’t catch his name) both came to fix my American fridge freezer yesterday. They were polite, friendly and efficient. They were really good with my dog Teddy, he absolutely loved all the attention they both gave him.
Louis attended today to fix our dish…
Louis attended today to fix our dish washer on behalf of another service provider.
What a very polite helpful and took time to explain the problem to me.
Fixed it in good time.
Excellent service from Louis
Excellent service from Louis, very helpful, explained everything, and solved the problem quickly. Happily recommend Louis and Dolphin to anyone.
Very bad experience
Messaged the engineer straight after he messaged me a time slot, he didnt reply but it does say that he’s read my messages ( twice ) no reply.
He calls and says he’s outside and no one is at the property, i explained i am 5 mins away I needed to collect medication for my daughter.. he said he wont wait 5 mins and needed to go. He was rude, never replies, i tried calling him loads of times and nothing, very bad customer service
After being continuously letdown by the…
After being continuously letdown by the engineers for my branded washing machine. Aaron literally saved the day explaining the problem and what he was doing the whole time was great to chat to and fixed my washing machine after not having one for a month I can’t thank him enough.
Dolphin have been the approved repairer…
Dolphin have been the approved repairer for several times for me. Generally the engineers are not great at listening to the issue when you report what’s been happening or they visit without the require parts despite it being very clear what the issue is. Also getting quick appointments is often difficult and you often have to wait over a week or two, or they will randomly ring and offer you an on the day visit which is tricky if you work. However my repairs always eventually get sorted but just these issues being resolved would be great!
Visited six times with no extra charge…
Visited six times with no extra charge to fit numerous new parts until combi oven fully functioning again..
Really happy with the service from the…
Really happy with the service from the tumble dryer engineer. He was extremely helpful, friendly and professional from start to finish. He took the time to explain everything clearly, couldn’t diagnose the problem as it seems to be an intermittent fault.
Would definitely recommend his services and wouldn’t hesitate to use him again. Excellent service!
Aaron’s excellent repair of my Beko integrated washing machine
Aaron was my engineer, He was on time and had kept me informed as to his exact timings well. He was friendly and very professional in the way that he conducted the repair. In order to ascertain the exact problem I had taken the machine apart to locate the problem but had not reassembled all of the screws. He made me feel very at ease about all of this snd took the trouble to explain what he was doing, and why. He was extremely helpful
In relocating the machine in its proper position at the end . I rate his work very highly indeed and strongly believe he is a very good ambassador for Dolphin. I cannot praise his work too highly. He was really excellent. Thank you .
Bush cooker.
Aaron came out to look at my appliance, great service, very friendly and understanding! Couldn’t thank him enough for his help today.
Friendly and knowledgable engineer
Friendly, knowledgeable and determined to get things right. Would happily use again. Thank you!
Dom was amazing he fixed my tumble…
Dom was amazing he fixed my tumble dryer and also gave it a good clean for me he was very friendly would definitely recommend him
Very friendly
Very friendly
Aaron attended and fitted the grill element on my John Lewis oven, off the back of my D & G policy. He was prompt, courteous and knew his job backwards. Excellent service.
The only snag is that I would have liked a receipt/job confirmation to show date the grill was changed for my personal records.
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