Excellent customer service from Biddy. Listened to my query & took ownership for the query which was not a straightforward scenario after i had been transferred several times. Very polite. Explained t... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
A very polite and professional guy named Tom took my call. Absolutely fantastic service from him. Went over and above today to help me. So sincerely appreciated. Due to Tom’s excellent customer serv... Mehr ansehen
Unternehmen hat geantwortet
Go-Assist charges for engineer visit upfront. Engineer visits property but does not provide any details of what repairs are needed, so no meaningful service. Customer services team is pleasant on p... Mehr ansehen
Unternehmen hat geantwortet
Adam of Go Assist!!!!!!! You are an absolute diamond to this company!!!! I was devastated this morning when my washing machine told me it wasn’t well😢 Going on holiday was almost a disaster as I... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Go Assist we provide a one-stop solution for homeowners and landlords, offering services regarding appliances, plumbing, electrical, boilers, locksmiths and pest control. Whether your domestic appliance is faulty, boiler has broken down, fuse box has tripped, or tap is leaking – you have come to the right place. We provide quality repairs for home breakdowns from a team of reliable, vetted engineers. We will always aim to get out to you the same day, boasting an impressive engineer response time and first-time fix rate.
Kontaktinformationen
Vereinigtes Königreich
- go-assist.co.uk
4.1
Gut
23’431 Bewertungen
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fast, friendly and fair
The company were fine with me and outlined the terms of their service concisely.
13. April 2026
Professional and friendly
Professional, friendly and honest. Can't fault him.
21. April 2026
Bewertung ohne vorherige Einladung
Booking was quite easy even for a 81…
Booking was quite easy even for a 81 year old man
21. April 2026
Curtis was very helpful
Curtis was very helpful
And made the booking process easy
21. April 2026
Bewertung ohne vorherige Einladung
Friendly and helpful customer service
Friendly and helpful customer service
21. April 2026
Bewertung ohne vorherige Einladung
Polite and friendly service
Person I spoke to was polite friendly and sorted date for repair with no problem
21. April 2026
Fridge repair
Dan was extremely helpful and informative.
21. April 2026
Bewertung ohne vorherige Einladung
Excellent customer service from Biddy
Excellent customer service from Biddy. Listened to my query & took ownership for the query which was not a straightforward scenario after i had been transferred several times. Very polite. Explained the process very well & also called back straight away when we got cut off when your systems went down, very helpful
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Go Assist
Hi Lionel, thanks for the review. Glad the repair booking went smoothly and we could get you sorted.
The Go Assist Team
Efficient good value for money consider…
Efficient good value for money consider it covers all appliances
21. April 2026
Antwort von Go Assist
Hi Greg, thanks for the review. Brilliant that you're getting good value out of having all your appliances covered with us.
The Go Assist Team
Louie was very pleasant and helpful and…
Louie was very pleasant and helpful and lovely to speak to
21. April 2026
Antwort von Go Assist
Hi Karen, thanks for the review. Glad Louie made such a good impression and could help you out.
The Go Assist Team
Spoke to Natalie
Spoke to Natalie, very helpful, and very polite, explained everything to me.
21. April 2026
AVOID
AVOID! Massively complex booking system married with complete indifference to the customer.
Rang number, after website promised me a next day (Friday) repair. This immediately became a Monday morning. I had to pay a small fortune up front - whilst I still thought I was booking an emergency next day repair.
I got 4 emails and a phone call immediately: phone and one email asking for the details I’d already given online and by phone.
One email promised me my Engineer was reserved - ring and confirm appointment in 2 minutes. 12 minutes later I hung up and tried again. 10 minutes later I was told the engineer would contact me directly. Tuesday lunchtime I spend another 15 minutes being passed from person to person, until I was told there was no engineer in my area and they were looking to “onboard” a new one. So I’m promised a refund. We’ll see.
16. April 2026
Antwort von Go Assist
Hello, thank you for providing such a detailed account of your experience. We truly value this level of transparency as it helps us identify exactly where we need to improve our service and communication for our customers.
We would like to offer our sincerest apologies for the frustration and inconvenience caused by the lack of engineer coverage in your area. We understand that when an emergency repair is needed, you rely on us for a swift solution, and we are incredibly sorry that we let you down on this occasion. It is never our intention to leave a customer without support, and we deeply regret the time you spent navigating our booking process only for us to be unable to fulfil the request. Please be assured that your refund was processed immediately once this was identified, and we are currently reviewing our local coverage to prevent this from happening to others.
Thank you for your patience and for being so candid with your feedback. We appreciate you giving us the opportunity to rectify this financially, and we wish you the very best in getting your appliance back to full working order as quickly as possible.
Kind regards,
Lucas
Really helpful
Really helpful, no pressure with joining. I hope the engineer is as good!
21. April 2026
Bewertung ohne vorherige Einladung
Booking process
Short wait on phone. knowledgable operator. Clear slow paced and understandable speech.
21. April 2026
Antwort von Go Assist
Thanks for the kind review on your booking experience. Brilliant to hear our operator kept things clear and easy to understand.
The Go Assist Team
A very polite and professional guy…
A very polite and professional guy named Tom took my call. Absolutely fantastic service from him. Went over and above today to help me. So sincerely appreciated.
Due to Tom’s excellent customer service I shall use again and highly recommended this company. He is a true ambassador to your company!
Mrs Hillhouse
21. April 2026
Antwort von Go Assist
Good Afternoon,
We’re really pleased to hear Tom provided you with such excellent service and went above and beyond to help. We’ll make sure your kind words are shared with him.
If you need to check the status of your repair at any time, you can use our Track My Repair link we sent you.
Kind Regards,
Danielle
Excellent customer service.
21. April 2026
Antwort von Go Assist
Good Afternoon,
Thank you for your kind feedback – we really appreciate it.
We can confirm you were booked in with our agent Dennis, and your appointment is scheduled for tomorrow.
If you’d like to check or follow the progress of your repair at any time, you can use our Track My Repair link we sent you.
Kind Regards,
Danielle
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