Massive range of fires and fireplaces at the Cheadle shop to choose from. Staff were very helpful especially as the fire surround we had chosen had to be made bespoke to fit our chimney breast which... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
All staff were very helpful. My order was on time , delivered by friendly delivery men. I had some queries after delivery and these were answered promptly. Couldn't fault anything.
Unternehmen hat geantwortet
Expert and friendly advice in store made selecting the right fire place for our media wall very easy. Delivery was within 4 days and bang on time and very friendly delivery driver. Couldn’t re... Mehr ansehen
Unternehmen hat geantwortet
Direct Fireplaces basically acted as the middlemen for Be Modern. That's okay being a distributor but they had neither any control nor interest after we placed the order. Be Modern confirmed a deliv... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Kaminöfen
- Fachgeschäft für Haushaltsgeräte
- Geschäft für Dekoration und Inneneinrichtung
- Kaminbauer
- Heizungsanlagenanbieter
- Kessel- und Heizungstechnik
Über Direct Fireplaces
Vom Unternehmen geschrieben
At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
Kontaktinformationen
137 Wellington Rd North, SK4 2PF, Stockport, Vereinigtes Königreich
- 0161 376 4181
- sales@direct-fireplaces.com
- www.direct-fireplaces.com
Over 20 years trading
4.2
Gut
336 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Superb to deal with
Superb to deal with
Excellent customer service
Special thanks to Jude for all her help.
Can’t wait to get cooking on our Kamado Joe.
Highly recommend
8. April 2026
Antwort von Direct Fireplaces
Hi Lee,
Thanks for your review,
We're glad to hear that your ordering experience was so positive and we'd really appreciate your recommendation,
We'll make sure to pass on your feedback to Jude and the rest of the team,
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Everything exactly as promised, spot on service
From looking around the showroom without any pressure, to discussing the details, arranging a quote and instal date it was a good experience. A date was agreed and the guys arrived on the date agreed, no need for chasing or checking. The team arrived lots of dust sheets and got to work. Three hours later we had a new marble fireplace and electric fire. We were shown the controls. Every part of the service was spot on
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi,
Thanks for your review. It's great to hear that you were impressed by your ordering experience.
We're also pleased with your feedback regarding the installation service,
If there is anything else that we can do to advise or assist then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Arrived when they said ,driver kept in…
Arrived when they said ,driver kept in contact told us when he was 10 minutes away fab service.
10. April 2026
Antwort von Direct Fireplaces
Hi Janet,
Thanks for your kind review,
It's good to hear that the delivery was as expected and that the driver was so helpful,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
We were looking for a new hearth and…
We were looking for a new hearth and the only one’s we could find was black which we didn’t want until we found you website which offered the one we were looking for and so I placed the order for what we required and it was so easy to do and we are now waiting for everything to arrive and then fitted.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Clive,
Thanks for your review,
We're glad to hear that you were able to find what you were looking for,
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
First rate service
Excellent advice in the showroom and communication with the office regarding installation was first rate. The installer was very helpful and precise in his work.
9. April 2026
Antwort von Direct Fireplaces
Hi Karl,
Thank you for your review.
We're glad that our showroom team gave such good advice and that the installer was so helpful.
If we can offer you any further assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
I was given good advice before ordering…
I was given good advice before ordering my fire. The delivery was quick with no issues
8. April 2026
Antwort von Direct Fireplaces
Hi,
Thanks for your review.
We take pride in offering quality sales advice and speedy delivery, so it's great to hear that this has been your experience in ordering with us.
Please let us know if we can offer any further advice,
Kind regards,
Direct Stoves & Fireplaces
Very professional service
Very professional service . I cannot fault Direct Fires . I am so pleased with both my fires . Excellent 👍
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi,
Thanks for your positive review,
We always aim to offer professional service and high quality products, so it's great to hear that this has been your experience in ordering with us,
Please don't hesitate to let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Excellent company and product
Excellent company and product, delivered on time easy to deal with
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi David,
Thank you for your review.
We're very pleased to hear that you found ordering with us to be easy and that the delivery was received as expected,
Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
A must visit Store.
We found the choice and quality of fireplaces on display was amazing. We had been looking for a new fire, and been to so many stores, but nothing had stood out. Direct fireplaces made our decision very easy. Within 30 minutes with help from the fantastic staff we bought a fireplace with marble surround. A must visit store.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Keith,
Thanks for your review,
It's great to hear that our showroom staff was so helpful and that you found the right fireplace for your needs.
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Terrible after service
This is the first time I have ever written a negative review on a purchase from a company, however I feel impelled to do so as a warning to customers. Gas fire, purchased in a ‘sale’ in January. Fitted last week and we did not open the packages until this point. When opened the gas engineer pointed out two dents. He continued to fit the fire due to his time restraints, he stated that companies are generally very good with these situations. I contacted Direct Fire Places today, provided them with the required images of the damage. They have refused to offer me any support and to provide a replacement for the damaged piece. Excuses such as.. I purchased it six weeks ago, I should have notified them straight away of which I have done so today as soon as it was brought to my attention (I have been away from home during our renovation work). I will never buy or recommend this company. Typical in being keen to take £850 from me without any efficient customer service after care.
10. März 2026
Bewertung ohne vorherige Einladung
Fireplace suite took a long time to…
Fireplace suite took a long time to arrive and when it did the surround was wrong. Took a further ten days to get the correct surround delivered.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Hannah,
Thank you for your feedback,
We are very sorry for any inconvenience. We appreciate that, as you mention, there was a delay in delivery of the fireplace suite and the surround was incorrect upon receipt.
As we're sure you can appreciate, both the initial delay and the time taken for the new surround to be delivered were due to factors beyond our control, as the goods in question are dispatched from our supplier. In both instances, our team worked to resolve the reported issues ASAP through coordination with the supplier, and can only apologise that it took as long as it did to have the complete fireplace in situ.
If we can offer any further assistance, please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Highly recommended
Great range of products and at a very competitive price. From ordering to shipping and final delivery everything went really smooth. The guys at customer service are quick to respond, answering all questions fully, ensuring complete satisfaction.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Neil,
Thank you for your review. We're glad to hear that you had such a positive experience in ordering with us and with our delivery services.
If we can offer any further assistance, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Happy with the delivery along with…
Happy with the delivery along with constant updates
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Rachel,
Thanks for your review,
It's great to hear that the delivery went well and that you were kept suitably informed by our dispatch team and delivery partner,
If we can assist further then please don't hesitate to get in touch,
Kind regards,
Direct Stoves & Fireplaces
Very nice showroom experience
Very nice showroom experience. Sales team knowledgeable and professional. Good choice of products and installation process easy to arrange
8. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi,
Thanks for your kind review,
We're pleased to hear that your experience in our showroom was so good and that you were impressed with our sales advice and product range.
If we can offer any further assistance then we'd love to hear from you again,
Kind regards,
Direct Stoves & Fireplaces
Over the moon with the fire for our…
Over the moon with the fire for our media wall New Forest 1600, needed a bit of help registering it, customer service was brilliant, strongly recommended.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Dave,
Thanks for your kind review.
The New Forest 1600 is a very popular media wall fire and we're glad that you've been so impressed with this, as well as the customer service received from our team.
If we can assist further then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Double check that a LPG Gas Installer is available in your Area!
We bought a LPG gas fire from Directfireplaces after FIRST CHECKING that DirectheatingServices could supply a gas engineer in our area. This turned out not to be the case as their fitter was not prepared to travel the distance. So although the fire arrived within a few days we had to manage with expensive electric heating for 11 weeks over the cold Winter until a local LPG gas installer eventually became available.
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Cathy,
Thank you for your review,
We are sorry for any inconvenience regarding this order. As we're sure you can appreciate, gas engineers are sub-contracted through Direct Heating Services and while we try to provide as accurate a picture of their coverage area as possible, this is still ultimately at their discretion.
Not all Gas Safe Engineers will work with LPG appliances and this can also affect lead times for fitting depending on the customer's location.
If we can offer any further advice or assistance then please don't hesitate to let us know,
Kind regards,
Direct Stoves & Fireplaces
Rubbish Service
Ordered 4 weeks ago and had no updates regarding my order by the company Direct Fireplace absolutely terrible service. Also was given a delivery date and still gave more than the time frame and still didn't receive anything on top I had to ring them to find out where my order of £400 was will never use this company again in the future.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Atif,
We are very sorry for any inconvenience regarding this order.
We can see that you were contacted by our Dispatch team the day after the order was placed, advising that the fire had fallen out of stock with our supplier and that this was on a February lead time.
Unfortunately, and as you will be aware, there appears to have been a further delay which was not communicated to our team. As we're sure you can appreciate, the Dispatch team would not have known to provide a further update without knowledge of the delay, as the fire in question is usually dispatched direct to the customer from our supplier.
This being said, we completely understand your frustration and if there is anything else that we can do to assist then please don't hesitate to let us know,
Kind regards,
Direct Stoves & Fireplaces
Compact little fire
1. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Barbara,
Thank you for your review. We trust that you've been enjoying your new fire,
If we can offer any further assistance, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Attentive and knowledgeable staff
Attentive and knowledgeable staff. A wide selection of products in its showroom. Fitting was done without problems and installer left room clean and tidy. Showroom experience in Nov.2025 and fitting 12/01/2026. Delay with fitting g my choice.
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Elizabeth,
Thanks for your review.
We're glad to hear that our staff was attentive and that you were impressed by our range of showroom displays.
It's also great to hear that you order has now been installed.
If we can offer any further advice or assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Faulty electric evonic fire …
Although the service at the branch was great by dylan. I paid over 2,000 for a evonic fire to be delivered 3-5 days and took over 2weeks . Then they called to say they didn’t have it can we send a different style. I agreed. It arrived faulty , motor too loud to even have on. They agreed to swap it the same day before my media wall was built . They then called again to say sorry we haven’t got a replacement , we will send an engineer to fix your faulty one . All this after paying over £2,000 . Still waiting for engineer visit .
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi,
Thank you for your review. We are sorry for any negative experience in ordering with us.
We had requested further information from yourself through Trustpilot to be able to locate your order and investigate this matter further. Unfortunately, the email address which you have provided does not appear to link to an order on our system and when we have tried calling you to discuss this, we have not been able to speak to anyone.
We have located an order which we believe to be your own but would require confirmation of an order reference number to advise further.
Based upon the notes on our system for this particular order, we can see that our showroom team has in fact been in communication with Evonic Fires as the manufacturer. This was both to try and expedite an engineer visit and (by your request) to delay a scheduled visit because of a prior commitment.
If you can call our customer service team or email customerservice@direct-fireplaces.com providing your order reference number and any supporting information, we would be happy to advise further,
Kind regards,
Direct Stoves & Fireplaces
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