We dealt with Jack Wright and found him to be very friendly, helpful and efficient, he kept us notified at all stages of the process and answered all the questions we had. The delivery was arranged an... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Been a very positive experience, from requesting a brochure to receiving a follow up call from Jack Wright. Jack answered all my queries (this was my first time purchasing gold). He has guided me... Mehr ansehen
Excellent company through and through! I dealt with George Weir after speaking to one of the junior guys first and explaining my situation. They always do what they say. I would like to say I have de... Mehr ansehen
My 4star rating was knowing that Harry, the Senior Account Manager who dealt with my transfer of Gold Queens Beast Coins was available as soon as I telephoned or emailed with a question regarding my... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
FREE, fully insured delivery on all orders. All of our parcels are discreetly packaged and delivered directly to your door or your designated storage facility. Direct Bullion are a London based company specialising in the supply of Gold and Silver bars and coins. Although predominantly an online shop, Direct Bullion also provide a completely personalised buying service provided by one of our many in house industry specialists who are on hand to assist customers and answer all of their questions. At Direct Bullion our number one priority is customer satisfaction and we achieve this for our clients by providing our unrivalled 'Gold Standard Customer Service' after all a premium product such a gold deserves a premium service.
Kontaktinformationen
One Mayfair Place, W1J 8AJ, London, Vereinigtes Königreich
- 08000557050
- info@directbullion.com
- www.direct-bullion.com
4.4
Hervorragend
244 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 22 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Top class service
I would definitely recommend Direct Bullion to anyone looking to invest in gold. I was completely new to it but the team were very helpful and made the whole process easy.
28. Januar 2021
Bewertung ohne vorherige Einladung
Satisfied Customer
Decided to invest in gold as my money wasn't doing anything in the bank; happy with the coins I received and looks like a good long term investment. My first time using Direct Bullion but service was excellent and I would recommend.
28. Januar 2021
Bewertung ohne vorherige Einladung
Excellent customer service
Excellent customer service. I purchased coins and the team were really knowledgeable and helpful, I will definitely use again. Very happy!
28. Januar 2021
Bewertung ohne vorherige Einladung
Excellent service
28. Januar 2021
Great Company!
Company was recommended to me by a friend suggesting i buy coins as an investment. She said this was the best company she had tried. And I agree. I find the staff very knowledgeable and happy to give advice if you have any enquiries regarding your investment.
It’s quite easy to see why the company has such a good reputation. Keep up the good work!
7. Januar 2021
I couldn't believe how easy it is and…
I couldn't believe how easy it is and how straight forward the process of buying gold was . Also there prices are excellent and the service is good I recommend that you give them a try.
7. Januar 2021
After receiving information book rang…
After receiving information book rang agent and completed purchace.The agent was very informative and polite.The agent also kept me up to date with regard to the delivery, that went smoothly,
24. Dezember 2020
Purchasing gold for the first time!
My first experience with Direct Bullion was very rewarding. The Team were very professional, friendly, and very helpful.
23. Dezember 2020
Very professional service and…
Very professional service and everything explained with perfectly. Thanks for your help.
19. Dezember 2020
Fast and Reliable.
18. Dezember 2020
The agents were very friendly
The agents were very friendly, informative and helpful and more than
willing to make me feel at ease with my purchase
17. Dezember 2020
Enjoyable and stimulating.
I found the experience of purchasing from this company very straightforward. The process was explained clearly and in an unrushed fashion and I felt no pressure from them. I am delighted with my purchase and will certainly use them again.
17. Dezember 2020
Absolutely fabulous company
Absolutely fabulous company so professional and they go above and beyond to help you get the best out of your money
17. Dezember 2020
New to purchasing gold.
Never ever purchasing actual gold before I found Direct Bullion helpful informative and knowledgeable and so easy to deal with and will certainly buy more from them.
17. Dezember 2020
Caution
I bought gold coins. I have been asking for some ten weeks for them to send the coins to me. They tell me because of Covid 19 they cannot do this because of insufficient staff.
The choices they offer are for them to buy back the gold which for coins bought in 2020 is only 70% of the value of the coins. One has to hold them for 5years for them to buy back at 95%. The other choice is they keep the coins in storage. Unable to talk to anyone in authority to resolve the matter because they are always in a meeting, not in the office, working from home, ringing back which they will not etc etc.
Bullion House is much better. No such problems.
4. Dezember 2020
Bewertung ohne vorherige Einladung
Antwort von Direct Bullion
I'm deeply sorry that you feel you have not had the experience that you wanted and rightly deserved.
Due to the Covid-19 pandemic, our hands have been tied with delivering stored purchases, whilst it was explained that this was only a very temporary measure until we could implement adequate manpower, however, it wasn't acceptable by you.
We felt that the best option for you was to cash you out with your profit so you could access your funds, as we agreed at the start of the communication. We have not offered you 70% on any of your cash out purchase, this is completely inaccurate.
Whilst we still try to adapt to the way the world is currently, handling hundreds of customers calling in daily and a very limited amount of staff working either from home or on rotation in our office bubble with social distancing a top priority, a disrupted service is to be expected, however, every effort has been made to contact you and help you with your requests.
I'm not sure that anyone else would of been able to deal with unforeseen circumstance any other way.
Thank you for leaving such an honest review, it will allow us to know look at every which way our services could have been better.
All the Best
DB Team
Baird 5g gold bar.
Update.
My gold bar finally arrived and very nice it is too.
Everything I said below is true but I've upgraded my star rating by two because their prices are the best around, their staffing shortages due to covid19 didn't help and surely no one else can be as unlucky as I was!
Tip: get your ID Verification confirmed BEFORE ordering.
.........................................................................
How hard can it be?
I pay in full for an order that's in stock, someone picks it off the shelf, takes it to the post room where it's packaged and sent to me.
simple right?
2 weeks after my initial order and still no sign of my gold.
they even sent me a refund by cheque (even though I paid by debit card) and not only was it £6.70 short it BOUNCED!!!
and yes I've been in constant communication with them and every time I get reassured it's on it's way.
I even got told by senior manager 'Mo' that I've been 'pushed to the top' of his priority list which made, er, no difference whatsoever.
all in all I think it's fair to say that things haven't gone well.
30. August 2020
Bewertung ohne vorherige Einladung
Clive provides great customer service…
Clive provides great customer service and he is a source of knowledge in the business that you can rely on.
Organised and able to source a solution to any problem.
Thanks,
George
30. Juni 2020
Bewertung ohne vorherige Einladung
Professional and incredibly reliable
Professional and incredibly reliable, process is simple and staff are always helpful.
8. Mai 2020
Bewertung ohne vorherige Einladung
Great service
Great service! Quick and easy. Highly recommend
8. Mai 2020
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.