This was our 3rd time viewing the sofa so we were well set on this being the choice for us. The 3rd time we were assisted by a gentleman called Reece, and he was very informative and talked us throug... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Had a nice experience in DFS riverside, after lots of looking we settled on a sofa and our experience was very relaxed. Reece Wilson served us and was extremely professional. He answered all of our qu... Mehr ansehen
Unternehmen hat geantwortet
I recently ordered a sofa from DFS and had an absolutely fantastic experience. From the moment I walked in, the service was top-tier. I want to give a special shout-out to the manager who assisted me... Mehr ansehen
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staff were super helpful at the northampton showroom, really new the products and took the time to talk us through the options, explained the expected wear and tear of different styles, and were not p... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
18-20 Towcester Road, NN1 1EE, Northampton, Vereinigtes Königreich
- 0333 999 9744
4.9
Hervorragend
3852 Bewertungen
Bittet Kunden um Bewertungen
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Very helpful lady
Very helpful lady, took her time to explain everything to me. Can’t wait to get my new sofa. Thank you
2. Juni 2026
Antwort von DFS Furniture - Northampton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Antwort von DFS Furniture - Northampton
Hello Laura,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Salesperson was very helpful andgave me…
Salesperson was very helpful andgave me good advice. Everything was made very clear about the purchase
2. Juni 2026
Antwort von DFS Furniture - Northampton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The service offered by Eleisha/ Alisha…
The service offered by Eleisha/ Alisha was exceptional in every way. A wonderful credit to DFS.
2. Juni 2026
Antwort von DFS Furniture - Northampton
Hello Geoff,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We found what we wanted quite easily…
We found what we wanted quite easily and the assistant was very helpful.
1. Juni 2026
Antwort von DFS Furniture - Northampton
Hello Kevin,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - Northampton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Nice and clean store
Nice and clean store, staff extremely kindly and knowledgeably.
Would like to mention Anthony which was very calm and respectful, helpfully person.
31. Mai 2026
Antwort von DFS Furniture - Northampton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
The staff we spoke to were friendly and…
The staff we spoke to were friendly and helpful without being pushy. The purchasing process was straightforward.
30. Mai 2026
Antwort von DFS Furniture - Northampton
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The salesman was Harry,and he was…
The salesman was Harry,and he was polite, helpful and knowledgeable, everything was explained clearly and all areas covered. No problem at all.happy to shop there.
28. Mai 2026
Antwort von DFS Furniture - Northampton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Northampton
Hello Dean,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Would of been 5 stars however the store…
Would of been 5 stars however the store didn't open on time and my time was limited . It was a sunday and store should of opened at 11am ...however I stood waiting for 10mins while I watched workers Inside drinking and chatting in a circle
Once I came back at 11.30 I was seen by a lovely lady however my time was rushed as I was on a time limit
If they had opened at 11am which was stated on the door my experience would of been more relaxed and enjoyable
24. Mai 2026
Antwort von DFS Furniture - Northampton
Hello,
Thank you for sharing your review with us. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Dreadful build quality
Our corner sofa costing over £5000 lasted three months before it started falling apart. Extremely badly made furniture. The fabric simply pulls apart and then the stuffing starts coming out. Via the warranty policy we claimed for two areas of damage and are now waiting the 7 month waiting time to replace the material. By the time this material arrives I will be claiming for another three areas also now falling apart. There will be rather alot of claims when its literally falling apart in front of your eyes.
On top of this we smelt electric burning one night, traced the smell to the sofa. It turned out the reclining switch was glowing red and about to cause fire as the switch was melting inside the fabric. Another claim and another wait for replacement parts.
Overall a terribly put together piece of furniture not fit for any household and a huge mistake on our part using DFS
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von DFS Furniture - Northampton
Good morning Scott,
Thank you for sharing your review with us, please accept our sincerest apologies for the issues you have faced with the furniture and that this matter is yet to be resolved, I can assure you this is not the quality we expect from our products.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Holly M
DFS Customer Support
wonderful
Both lovely gentlemen communicated with us perfectly for where they were how long they were going to be and everything else.
4. Dezember 2025
Antwort von DFS Furniture - Northampton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Had a nice experience with the sales…
Had a nice experience with the sales associate, delivery was fast and the delivery men were friendly. However, Both chairs arrived with a lot of stains, which I did not like.
18. Mai 2026
Antwort von DFS Furniture - Northampton
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Professional and given space to look
We went in as we has seen a few sofas on the website saw the salesperson who was very helpful, once Anthony knew what we wanted he highlighted them and left us alone and gave us time which is what a customer likes.
Many thanks and hopefully we can enjoy the sofa when it arrives!
24. Mai 2026
Antwort von DFS Furniture - Northampton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service !(John)
25. Mai 2026
Antwort von DFS Furniture - Northampton
Hello Jane,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Perfect customer service and care.
On entering the store we were greeted by a lovely young man named Rhys . We had spotted the furniture we liked ,and all of the different options for the level of comfort were thoroughly explained to us and we were happy to proceed.
25. Mai 2026
Antwort von DFS Furniture - Northampton
Hello Ian,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Rhys.
Kind regards,
Lia
DFS Customer Support
Chap was lovely explained everything…
Chap was lovely explained everything and also girl Alisha help us what a lovely people many thanks
23. Mai 2026
Antwort von DFS Furniture - Northampton
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
The member of staff was very polite and…
The member of staff was very polite and professional. She told me about the different material how to clean them,told me about all the different delivery options and all other options of suite styles I could order . This member of staff knew all about the produ as, and was so helpful ,polite and perfect customer care . A credit to the company.
21. Mai 2026
Antwort von DFS Furniture - Northampton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Antwort von DFS Furniture - Northampton
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
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