The manager[ in the sale items dept who dealt with us, .new malden] was brilliant ,he was extreamley helpful ,measured & explained everything , explained the cover we took out , was a fantastic experi... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnBurlington Road, Shannon Corner Retail Park, KT3 4RP New Malden, GB
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Das sagen Bewerter
Chelsea was pretty amazing no pressure made us feel welcome and in charge the whole way. Explained everything in great detail made us a team and coffee and just made it an enjoyable experience from be... Mehr ansehen
Unternehmen hat geantwortet
Excellent customer service We had a disappointing start to our visit, as we did not feel welcomed or receive much assistance from the first member of staff we approached. Thankfully, a lovely... Mehr ansehen
Unternehmen hat geantwortet
Great experience at DFS. We had the most outstanding service by Samir who helped us with the choices we were making. We went to a few different companies and came back to purchase the sofa from DFS mo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, Vereinigtes Königreich
- 0333 999 9769
4.9
Hervorragend
4720 Bewertungen
Bittet Kunden um Bewertungen
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The store manager and staff were…
The store manager and staff were friendly helpful and knowledgeable
22. Juni 2026
Antwort von DFS Furniture - New Malden
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
the knowledge and attention to detail…
the knowledge and attention to detail of the store assistant
21. Juni 2026
Antwort von DFS Furniture - New Malden
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Great service
Great service from Muhammad at New Malden DFS at the weekend. We went in to see a sofa we had already seen online, and Muhammad was extremely attentive, very knowledgeable and answered all of our questions which made the purchase super easy.
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great service!
Great service from Muhammad at New Malden DFS at the weekend. We went in to see a sofa we had already seen online, and Muhammad was extremely attentive, very knowledgeable and answered all of our questions which made the purchase super easy.
20. Juni 2026
Antwort von DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The assistant was very helpful when we…
The assistant was very helpful when we first went in to the store he just said if you need any help just let me know and he left us alone which i prefer it was a good experience
15. Juni 2026
Antwort von DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
customer service
21. Juni 2026
Antwort von DFS Furniture - New Malden
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Chelsea at the New Malden store was…
Chelsea at the New Malden store was excellent provided us a great service trying to help us source a delayed delivery to work around our schedule of works. Thought the double check by the manager was also a great idea to avoid any potential issues
20. Juni 2026
Antwort von DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great experience and thorough…
Great experience and thorough especially from Waseem who helped us through the process of buying the sofa and answered all our questions, the many we have!
21. Juni 2026
Antwort von DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The customer service representative for…
The customer service representative for their professionalism. They explained the available options. Their friendly attitude made the experience much easier, and I left feeling valued as a customer. Thank you for providing such excellent service.
20. Juni 2026
Antwort von DFS Furniture - New Malden
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Samir was a top notch assistant
Samir was a top notch assistant, the day before he helped my wife to find the right tv stand and living room table and without being pushy told i will be here over the weekend when you bring your husband, When we walked in today he was more than accomodating without a hint of a pushy salesman but in a contrary he was in more advisory mode than closing at all cost mode which made us enjoying the interaction and concluded in a very good customer journey with a sale closed and i referred him to a couple who entered your shop right when I was living , I notified the Manager Shahid of the excellent CS and UX i had from Samir but unfortunately Shahid was a bit offish borderline arrogant as he didnt look very appreciative of Samir achievement there as he walked away in a cold manner pointing me out to an email i will receive regarding the review which was a shame he couldn't take a minute and make Samir mire valued in front of a happy customer as I spent 25years in retail management and now as head of partnership i always notice the difference between leaders and managers , in this instance Shahid need to brush up in his leadership skills to show some consideration to his staff because without them he is nothing , I had the same feeling at Sofology where I purchased 2 sofas last month and funny enough the manager mentioned the amount of my transaction as lower than the one he was going to attend to as he wanted to cut short the conversation when i was in the middle of discussing if i can haggle on the delivery charge , My conclusion Shahid reaction was maybe linked at the low amount of the transaction .
All in all Samir made you proud guys
20. Juni 2026
Antwort von DFS Furniture - New Malden
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful and unobtrusive
Very helpful and unobtrusive.
Great selection of furniture and an air conditioned store !
20. Juni 2026
Antwort von DFS Furniture - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Lovely shopping experience
Moh was friendly, knowledgeable and helpful. He made suggestions of which sofas we might like and also gave us time to think about our decision. He explained all of the sofa details really clearly. A lovely shopping experience and we’re very excited to receive our new sofa!
18. Juni 2026
Antwort von DFS Furniture - New Malden
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Good range
Picked our new sofa which we look forward to when it will be delivered.
Really good service in store which made the whole purchase experience very easy and rather pleasant.
18. Juni 2026
Antwort von DFS Furniture - New Malden
Good Afternoon,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Antwort von DFS Furniture - New Malden
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Lovely place to shop. Nice to be able to shop and not have…
Nice to be able to shop and not have anyone bothering you
16. Juni 2026
Antwort von DFS Furniture - New Malden
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards
Vanessa
DFS Customer Support
We had a wonderful experience in DFS
We had a wonderful experience in DFS! We can’t wait for our sofa to arrive!
9. Juni 2026
Antwort von DFS Furniture - New Malden
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The young Lady Chelsea who looked after…
The young Lady Chelsea who looked after us was brilliant knew everything we asked her and did not pressure us to buy anything. We will be back again in a while to buy another settee.
16. Juni 2026
Antwort von DFS Furniture - New Malden
Good Afternoon,,
Thank you for leaving us a 5* review. We are really happy that Chelsea met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
The salesmen was great the whole…
The salesmen was great the whole process was fuss free sofa being delivered within 2 weeks amazing this is a 4th sofa from yoy this is why we keep coming back many thanks 😊
6. Juni 2026
Antwort von DFS Furniture - New Malden
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Mr Waseem at the shop made our visit…
Mr Waseem at the shop made our visit pleasant. He was very helpful and explained everything in detail.
14. Juni 2026
Antwort von DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Great help from Nina
14. Juni 2026
Antwort von DFS Furniture - New Malden
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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