I popped into DFS just to see if there was any new designs. I was greeted by a lovely young gentleman called Mackenzie. He was very helpful in finding me a lovely suite, telling me about what it'... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We have visited the Llantrisant store several times over the past few months and each time the staff have been amazing. They are polite and friendly and more importantly do not hassle you! This is th... Mehr ansehen
Unternehmen hat geantwortet
What a lovely experience buying a new sofa. We went to store to look at a sofa I'd seen online & I'm really glad I did as it wasn't the one for me. The saleman Grant was really helpful and not pushy w... Mehr ansehen
Unternehmen hat geantwortet
No big pressure but very helpful at the same time .staff was very helpful and had very good knowledge of every sofa I looked at and helped me with visualising different ways of positioning each part o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
A473, Glamorgan Vale Retail Park, CF72 8RP, Pontyclun, Vereinigtes Königreich
- 0333 999 9831
4.9
Hervorragend
3281 Bewertungen
Bittet Kunden um Bewertungen
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Please take my advice and avoid DFS
Please take my advice and avoid DFS. We have had our sofas delayed 3 times and by the time we get another delivery date it will be 14 weeks since we ordered (if doesn’t get delayed again). It’s difficult speak to anyone and when you do they are dismissive and say other customers have similar issues - which I think says it all. DFS have failed us as customers and likely will be left with no option other than to cancel and go elsewhere.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von DFS Furniture - Llantrisant
We are very sorry to hear that your furniture order has been delayed. We understand how disappointing this must be and this is not the level of service we aim to provide. According to our records, your order is due to arrive at your local distribution centre on 29/05/2026. Once it has been received, we will contact you directly to arrange delivery and discuss your complaint further.
Kind Regards,
Vanessa
DFS Customer Support
Lovely comfy furniture
Lovely comfy furniture, good range of materials, colours & styling, very up to date x
10. Mai 2026
Antwort von DFS Furniture - Llantrisant
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great experience
Really relaxed, professional and no pressure sales tactics. Felt like everything was well explained and more than happy with my purchase.
17. Mai 2026
Antwort von DFS Furniture - Llantrisant
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
The salesperson,David from the…
The salesperson,David from the Llantrisant beach, was fantastic. Explained everything in detail and couldn’t have been more helpful. Lovely manner and patient. Should be recognised as an exceptional addition and valued member of staff.
17. Mai 2026
Antwort von DFS Furniture - Llantrisant
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with David.
Kind Regards,
Jordan
DFS Customer Support
Staff were very helpful and nice coffee…
Staff were very helpful and nice coffee whilst we decided on sofa whole experience was great
16. Mai 2026
Antwort von DFS Furniture - Llantrisant
Good morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Terrible delivery service
Terrible delivery service. No update on delivery, considering it should have been 7 days. Customer service nit got a clue.
Left with no furniture. And no update
Suddenly everyone on the phone once left this review. DfS saying sorry. Delivery company giving me a date another week away, telling me to taje ir leave it, no choice. However dfs advertising 7 day speedy delivery, them having to wait 14 day, which might have been more if i hadnt rang. I am fuming, but delivery company gave me no choice in the matter. Dfs change your delivery company, there draging your name down and dont care.
15. Mai 2026
Antwort von DFS Furniture - Llantrisant
Good Afternoon,
We are really sorry to hear you have not yet received your furniture. Looking into your order we are able to see the delivery courier has been in contact and delivery has been arranged. If you need further assistance please do contact us on 0333 99 99 777 and we would be happy to see how we can help.
Kind Regards,
Vanessa
DFS Customer Support
The customer service was great
The customer service was great, very knowledgeable on all the questions we asked and very friendly staff - especially Grant.
Happy to have ordered our very first sofa with them!
14. Mai 2026
Antwort von DFS Furniture - Llantrisant
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
the patience and helpfulness of the…
the patience and helpfulness of the salesmen and being made to feel really comfortable nothing was too much trouble!!roberta
14. Mai 2026
Antwort von DFS Furniture - Llantrisant
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Went to look for a new chair in DFS, didn't think I would buy one today as I wanted to look at other stores, but the service I received from David was excellent so I ended up buying the chair. Thank you so much
13. Mai 2026
Antwort von DFS Furniture - Llantrisant
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Josh was just fantastic made me and…
Josh was just fantastic made me and partner feel so welcome and let us take time and great conversation about what we was looking for
12. Mai 2026
Antwort von DFS Furniture - Llantrisant
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The customer service advisor
The customer service advisor, was a pleasure, no rushing, explained everything, also he was very joyful.
12. Mai 2026
Antwort von DFS Furniture - Llantrisant
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Antwort von DFS Furniture - Llantrisant
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Good experience
The gentleman (his name escapes me sorry) was very helpful. We'd been in and out of the store a few times and he answered all our questions. He was attentive without being overbearing. Thankyou
10. Mai 2026
Antwort von DFS Furniture - Llantrisant
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
McKenzie Give that man a raise
McKenzie was very detailed and explanatory and came across very confident but still approachable and humble made it easy for us in exploring all options. Brilliant service.
9. Mai 2026
Antwort von DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Friendly and easy👌🏽
9. Mai 2026
Antwort von DFS Furniture - Llantrisant
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Antwort von DFS Furniture - Llantrisant
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Dealt with Gary at the Llantrisant…
Dealt with Gary at the Llantrisant store he was very helpful and knowledgeable
A pleasure to deal with
8. Mai 2026
Antwort von DFS Furniture - Llantrisant
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
I ordered 2 2seaters the 1st 1 had…
I ordered 2 2seaters the 1st 1 had problems with 1 ov the chairs which they replaced the following week which was good then I found out that the other 2 seater had different colour arms I have waited 5 months for 2 new arms and they’ve sent them to the post office to be delivered and still don’t know when someone is coming to fit them not very good customer care is it.Discusting.
4. November 2025
Antwort von DFS Furniture - Llantrisant
Good Morning Steven,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with your sofa.
As most of our furniture is made to order, the parts needed to resolve some concerns have to be ordered directly from our suppliers as we don't stock the parts. Much like our furniture the majority of parts are made to order and can sometimes have similar delivery times to that of the sofas themselves.
I have taken a look into your order and can see the parts should arrive to you by 12th May and once this has arrived to you the service team will be in contact to arrange a service visit. Please be rest assured we will get this resolved for you and once again please accept our sincerest apologies.
Kind Regards,
Lorraine A
DFS Central Customer Support
Antwort von DFS Furniture - Llantrisant
Good afternoon Terry,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
The young man who sold me the furniture…
The young man who sold me the furniture was very helpful and explained everything to me
6. Mai 2026
Antwort von DFS Furniture - Llantrisant
Good afternoon Keith,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
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