Was given all the info we required/asked for without any pressure to make a purchase or being directed one way or another. Choices were left to us from the information we received which was more than... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Enjoyable experience today at DFS Middlebrook Horwich, wandered around the store without being pounced on. Was helped by Adam who was very polite and helped me with my decision. Would highly recommen... Mehr ansehen
Unternehmen hat geantwortet
The store was pleasant, clean and well laid out. We were not 'pestered' by sales staff but were acknowledged and offered assistance by them. Salesman Ben answered all of our questions, ensuring that o... Mehr ansehen
Unternehmen hat geantwortet
Couldn't have asked for a better service. Steph who helped us choose our new sofa was brilliant. She explained everything about different materials etc. She was very friendly and very helpful. She mad... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
The Linkway, Unit 15b, BL6 6JA, Bolton, Vereinigtes Königreich
- 0333 999 9736
4.9
Hervorragend
8267 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent customer service
We went in to order a sofa that we had looked at online,in store we liked the look of another sofa. Steph soon got us sorted with what we needed and was very helpful with her knowledge of the sofas which made our experience very smooth.
18. August 2026
Antwort von DFS Furniture - Bolton
Hello Karen,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Service was polite
Service was polite, answered any questions given also made a decent coffee
18. August 2026
Antwort von DFS Furniture - Bolton
Hello Gordon,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Recently bought a 3 seater and an…
Recently bought a 3 seater and an armchair from DFS. Brilliant experience from start to finish. Jack was extremely pleasant and beyond helpful. Highly recommend Jack and DFS Middlebrook.
16. August 2026
Antwort von DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great super friendly staff even got a…
Great super friendly staff even got a hug at the end - highly recommend.
17. August 2026
Antwort von DFS Furniture - Bolton
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Very nice showroom
Very nice showroom, staff helpfull but not pushy and cer knowledgeable about the furniture.
17. August 2026
Antwort von DFS Furniture - Bolton
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Lovely customer service didn’t pester…
Lovely customer service didn’t pester and hover over shoulder, got a deal sorted for my first couch in my new home
17. August 2026
Antwort von DFS Furniture - Bolton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Staff were all lovely
Staff were all lovely. Dave was especially so and was so helpful and friendly
17. August 2026
Antwort von DFS Furniture - Bolton
Hello Lesley,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I am writing this with absolute…
I am writing this with absolute outrage. After enduring months of unreasonable delays and constant chasing, DFS finally delivered my furniture today, only to hand over what can only be described as damaged, structurally compromised trash.
The quality control at DFS is clearly non-existent. My order arrived in a condition that is completely unacceptable for new furniture:
Damaged Wooden Legs: Scratched, chipped, scuffed, and one leg is even smeared with white paint.
Torn Fabric: A visible tear right along the seam line of the upholstery.
Structurally Unsafe: The sofas are dangerously loose, wobbly, and squeaky due to worn-out, loose metal hinges.
Improper Packaging: Arrived wrapped in a cheap, messy plastic sheet. Even your own delivery driver inspected the items, agreed the condition was totally unacceptable, and confirmed this was NOT official factory packaging.
To make a customer wait for months and then deliver items in this state is a complete insult. I do NOT want a refund; I demand an IMMEDIATE FULL REPLACEMENT of this entire defective set and the urgent collection of these damaged items.
Fix this immediately before I escalate this matter to Trading Standards and the Furniture Ombudsman. Absolutely disgraceful experience.
26. Juni 2026
Antwort von DFS Furniture - Bolton
Good morning Mo,
Thank you for taking the time to write us a review, please accept our apologies for the condition your furniture has arrived in, I can assure you this is not the quality we expect from our products. We can see that an assessment has been conducted on your furniture to determine what will be required to resolve your concerns, a follow up from the store manager is due to be conducted today to discuss the next steps. Please rest assured we will resolve this for you in the swiftest and most efficient way we can.
Kind Regards,
Holly M
DFS Customer Support
Easiest shopping trip
We walked in with a sofa in mind and Adam showed us exactly what we wanted. Very helpful advice and took time to discuss our options.
We were offered drinks and made to feel welcome. Am over the moon with our purchase. Thankyou again Adam Smith
16. August 2026
Antwort von DFS Furniture - Bolton
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
We were looked after by Enrique and…
We were looked after by Enrique and Wardah today who were both well informed and very helpful, resulting in the speedy purchase of a new sofa.
I do wish the non-optional delivery costs were more explicitly displayed in store - but overall we found what we wanted at a good price!
16. August 2026
Antwort von DFS Furniture - Bolton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - Bolton
Hello,
Thank you for your positive review.
Kind regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Bolton
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
As I was happy with my old suit from…
As I was happy with my old suit from DFS I decided to call into my local store to pick a new one, I spoke to Soni who was very helpful and explained all about the suit that I had chosen
14. August 2026
Antwort von DFS Furniture - Bolton
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
No pressure from sales people
No pressure from sales people. Relaxed atmosphere. Dave was a nice guy and went through everything I needed
16. August 2026
Antwort von DFS Furniture - Bolton
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Very friendly service
Very friendly service, very informative and patient with our choices.
16. August 2026
Antwort von DFS Furniture - Bolton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - Bolton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
Excellent customer service
Customer focused
Pleasant, helpful, knowledge
Great guidance
Great help with available products
Good discount
All in all a good experience
16. August 2026
Antwort von DFS Furniture - Bolton
Hello Richard,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I visited middlebrook store yesterday…
I visited middlebrook store yesterday with my granddaughter to order a new couch. A lovely lady went through everything with me very clearly. Apologies I have forgotten her name. Made everything very straight forward and done and dusted. Been buying from dfs for 20 years with no issues.. hopefully this continues 😊.
15. August 2026
Antwort von DFS Furniture - Bolton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great staff not too pushy and very…
Great staff not too pushy and very friendly and helpful
15. August 2026
Antwort von DFS Furniture - Bolton
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Riko made our experience amazing so…
Riko made our experience amazing so helpful and easy to communicate.
Thank you
15. August 2026
Antwort von DFS Furniture - Bolton
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
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