We recently purchased a new Davis corner sofa and matching chair from the Middlebrook DFS branch, and we couldn’t be happier with the service we received. Steph greeted us in store and was abso... Mehr ansehen
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Das sagen Bewerter
my daughter and myself when visiting your store,found the sales staff welcomed us,but said if we needed help,just let than know,we wasnt pestered,and when i.d made my decision,he certainly knew his st... Mehr ansehen
Unternehmen hat geantwortet
Really positive experience. DFS Dave was brilliant. Left us to look around with guidance of the store, was super helpful when asking for recommendations between our choices, and was very honest. Gave... Mehr ansehen
Unternehmen hat geantwortet
Bought from DFS before and always a positive experience. Dave was pleasant and helpful, not pushy and very knowledgeable about the products and happy to answer all the questions we had. Gave us time t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
The Linkway, Unit 15b, BL6 6JA, Bolton, Vereinigtes Königreich
- 0333 999 9736
4.9
Hervorragend
7938 Bewertungen
Bittet Kunden um Bewertungen
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Excellent customer service
We were not pressured in any way or followed around the store. We were greeted and told that they were there to help if needed. Dave was very helpful when we had made a decision and answered our questions and gave us information.
30. Mai 2026
We recently purchased a new Davis…
We recently purchased a new Davis corner sofa and matching chair from the Middlebrook DFS branch, and we couldn’t be happier with the service we received.
Steph greeted us in store and was absolutely fantastic from start to finish. She immediately made us feel at ease, was incredibly friendly, professional, and couldn’t do enough to help us. Her knowledge about the products, including advice on upkeep and aftercare, was excellent and really helped us feel confident in our purchase.
Steph went above and beyond, and thanks to her advice, we also decided to purchase the additional service package available. We’re extremely grateful for all of her help — she is a real asset to DFS and made our experience a genuinely positive one.
Thank you, Steph!
30. Mai 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Great service
Very knowledgeable, did not feel pressured and left us until we were ready.
29. Mai 2026
Antwort von DFS Furniture - Bolton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Another successful purchase…
Rick at Bolton store was very knowledgable, attentive but not overly so. Not the first time I’ve bought from DFS and definitely not the last.
27. Mai 2026
Antwort von DFS Furniture - Bolton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Bolton
Hello Elaine,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Dave looked after us and couldn't of…
Dave looked after us and couldn't of done more from us, helped us from start to finish and explained everything in great detail.
19. Mai 2026
Antwort von DFS Furniture - Bolton
Hello Dec,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Sonny
Sonny
He Was outstanding
A true credit to DFS
We can’t thank him enough
Thanks Sonny 🙏
6. April 2026
Antwort von DFS Furniture - Bolton
Hello Aaron,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Very helpful and friendly staff
20. Mai 2026
Antwort von DFS Furniture - Bolton
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Adam was very informative regarding our…
Adam was very informative regarding our choices.
He made us very comfortable to take our time and not rush our decisions.
13. Mai 2026
Antwort von DFS Furniture - Bolton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Lovely staff
Great staff who took the time to explain everything to us and made sure we was getting the right sofa for us. Never felt like we was being harassed just made to feel at ease. Thank you 😊
25. Mai 2026
Antwort von DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The gentleman who helped us choose our…
The gentleman who helped us choose our perfect settie , was really helpful , polite and very efficient.
25. Mai 2026
Antwort von DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards
Holly M
DFS Customer Support
Staff at middlebrook were friendly and…
Staff at middlebrook were friendly and helpful Soni explained everything and sat with us and helped us decide and beds with mattress we would recommend the middlebrook store and staff
18. Mai 2026
Antwort von DFS Furniture - Bolton
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - Bolton
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Well presented and explained process…
Well presented and explained process was excellent
25. Mai 2026
Antwort von DFS Furniture - Bolton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Sonny was very helpful
Sonny was very helpful. The coffee was a nice touch. We weren't hassled or rushed. We were left to browse in our own time. A very good experience, and can't wait for our new sofa
25. Mai 2026
Antwort von DFS Furniture - Bolton
Hello Anthony,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Very disappointing experience with DFS.
Very disappointing experience with DFS.
On Wednesday 20th May, DFS delivered the wrong sofa to my home, and since then the customer service and communication have been extremely poor. I have had to chase DFS every single day for updates about collecting the incorrect sofa and arranging delivery of the correct one, rather than being proactively contacted.
I was told on 20th May that all parts of my correct sofa had been located, yet no one followed up to arrange delivery. Every update has only come after I contacted them myself, which has been frustrating, stressful, and very time-consuming.
I also explained that I urgently needed the sofa delivered by 27th May because I am hosting a party for my wife’s 50th birthday. Unfortunately, this request did not seem to be treated as a priority, and there was very little flexibility or urgency shown in resolving the issue.
What makes the situation even more frustrating is that DFS charges customers if they miss a delivery slot, yet when the company delivers the wrong item and causes major inconvenience, there seems to be very little accountability.
Overall, this experience has caused unnecessary stress, wasted time, and significant inconvenience. I expected far better customer service and communication from a company like DFS.
Based on my experience, I would strongly advise others to avoid using this company unless they are prepared for poor communication and a lack of urgency when problems arise.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von DFS Furniture - Bolton
Good afternoon Matthew,
Thank you for sharing your experience with us. We are deeply sorry to hear about the issues you have faced with furniture and the subsequent handling of your concerns. Your feedback is extremely valuable, and we understand your frustration given the situation.
After looking into the order I can see the store are already dealing with this internally for you and we are liaising with the warehouse after speaking with you on Saturday. Unfortunately due to the bank holiday weekend we are operating on skeleton staff and are doing all we can to ensure this is resolved at a timely manner. Also, your email has already been sent to the store also and your requests noted for the follow-up call. Apologies again for any inconvenience caused.
Kind regards,
Lia
DFS Customer Support
Sunny was extremely helpful and…
Sunny was extremely helpful and explained everything in an easy to understand way.
24. Mai 2026
Antwort von DFS Furniture - Bolton
Hello John,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Sunny the salesman was extremely…
Sunny the salesman was extremely helpful in helping us choose our new suite, he didn't pressure us in anyway hats of to dust on your staff
Thanks to Sunny and Shannon for helping us
23. Mai 2026
Antwort von DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Staff were really friendly
Staff were really friendly, welcoming and helpful - great customer experience.
23. Mai 2026
Antwort von DFS Furniture - Bolton
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Amazing experience in the Middlebrook…
Amazing experience in the Middlebrook store with Soni and all other sales staff.
Attentive but not hounding and gave you the space to make decision and the sale process was seamless!
Would recommend a 100%
23. Mai 2026
Antwort von DFS Furniture - Bolton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
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