Amazing service from Mushfieka who assisted me today, only 1 day after sending through documents for a payment break. She was extremely helpful with all questions I had. She also explained what need... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I am disappointed with treatment from Debtbusters.I have been trying to cancel my contract since 24/06/2026.I keep getting escalation I even said they can keep the money they have debited I just wan... Mehr ansehen
Unternehmen hat geantwortet
Debt busters is currently very efficient in helping me when I received short time at work. Mushfieka Jacobs made me feel very comfortable when I explained my problem to her. Always a pleasure talking... Mehr ansehen
Unternehmen hat geantwortet
Great service from Debt Busters. Every consultant I have been in contact with gave me informed feedback. Thank you Luyolo for your assistance and getting back to me as promised much appreciated
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
DebtBusters is South Africa's most awarded debt solutions provider, having guided over a million South Africans onto their debt-free path. We offer debt management solutions, personalised plans and unwavering support to help you regain financial control.
Kontaktinformationen
4th floor Mutual Park, Jan Smuts Drive Pinelands , 7405, Cape Town, Südafrika
- 0869990606
- info@debtbusters.co.za
- www.debtbusters.co.za
4.2
Gut
270 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Antwort von DebtBusters
Dear Client,
Thank you for taking the time to leave a review. We appreciate your kind remarks regarding our communication. At DebtBusters, we strive to maintain clear and effective communication with all our clients, and it's encouraging to know that it has made a positive impact on your experience.
Should you have any further feedback or suggestions, please do not hesitate to reach out.
Best regards,
The DebtBusters Team
Feedback was immediately provided
The communication was provided within the peeriod with clear indication of what could be the outcome.
30. März 2026
Antwort von DebtBusters
Dear Sipho,
Thank you for taking the time to leave such a positive review. We are thrilled to hear that you found our communication clear and timely. At DebtBusters, we strive to keep our clients well-informed throughout their journey with us.
We appreciate your feedback and look forward to assisting you further in the future.
Best regards,
The DebtBusters Team
DO NOT TRUST THIS COMPANY!
Very poor service and extremely poor communication. Multiple follow ups were made, yet no proper response or assistance was provided. Important requests were apparently not processed despite assurances from staff, which caused unnecessary stress and serious inconvenience. There was little accountability, no urgency, and no meaningful feedback when it was most needed. Overall, a very disappointing experience. This company takes your money and does not pay your creditors of which confirmation was provided by my car finance company of which they terminated contract with Debt Buster which resulted in almost having my car repossessed in the process. DO NOT EVER MAKE THE BIGGEST MISTAKE BY DEALING WITH THIS COMPANY!!!!!!!!!!!
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von DebtBusters
Dear Client,
Thank you for taking the time to share your experience with us. We sincerely apologise for the challenges you've faced regarding our service and communication. Your feedback is invaluable to us as we strive to improve.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Zilungile is an absolute star
Zilungile is an absolute star. Very impressive service, an asset to your organization.
24. März 2026
Antwort von DebtBusters
Dear Annimika,
Thank you for your wonderful feedback regarding Zilungile's service. We are thrilled to hear that you had such a positive experience and that our team member made a significant impact on your journey with us. Your kind words inspire us to continue providing excellent service at DebtBusters.
We appreciate your support and look forward to assisting you again in the future.
Warm regards,
The DebtBusters Team
Antwort von DebtBusters
Dear Client,
Thank you for taking the time to share your feedback. We are thrilled to hear that you found our explanations helpful. At DebtBusters, we strive to provide clear and informative assistance to our clients. Your satisfaction is our priority, and we appreciate your trust in our services.
Should you have any further queries or require assistance, please feel free to reach out.
Warm regards,
The DebtBusters Team
service
The level of serve I got this morning from debt buster call was so helpful.
So clear and understandable.
This was exactly what I needed to hear
Thank you
23. März 2026
Antwort von DebtBusters
Dear Loganayagie,
Thank you for your kind words regarding your recent experience with DebtBusters. We are thrilled to hear that our service resonated with you and provided the clarity you needed. Your feedback is greatly appreciated, and it motivates us to continue delivering excellent support to all our clients.
Best regards,
The DebtBusters Team
Laaiqah Khan was truly a great help
Laaiqah Khan was truly a great help , thank you for calling me back and resolving my query .
20. März 2026
Antwort von DebtBusters
Dear Client,
Thank you for your wonderful feedback regarding Laaiqah Khan. We are delighted to hear that she was able to assist you effectively and resolve your query. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience.
If you require further assistance, please do not hesitate to reach out.
Best regards,
The DebtBusters Team
DebtBusters: The Most Unprofessional, Hostile Customer Experience I’ve Had in Years
I am deeply disappointed with the service I received from DebtBusters. After reaching out for assistance, I was met with short, unhelpful email responses that did absolutely nothing to address my questions or the reason for my enquiry.
To make matters worse, I was assigned a consultant named Jeanpi, whose conduct was completely unprofessional and unacceptable. This was, without exaggeration, one of the worst customer service experiences I have ever had. I was spoken over, interrupted, and at one point shouted at, as a potential customer. That is shocking.
As someone who is a Head of Customer Support, I can confidently say that this behavior reflects severe customer-handling issues. If this consultant worked under me, he would be removed from call duties immediately and required to attend a disciplinary proceeding for:
Dereliction of duty
Brand and reputational damage
Failure to uphold basic customer service standards
No customer, even a potential one should ever feel disrespected, dismissed, or mistreated when reaching out for help. This experience has completely destroyed any confidence I might have had in DebtBusters’ ability to support customers with professionalism and care.
This was horrific service, and I am beyond disappointed. I DO NOT OR EVER WILL recommend this company to anyone.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von DebtBusters
Dear Peter,
Thank you for taking the time to share your feedback with us. We sincerely apologise for the experience you encountered while seeking our assistance. Your concerns are taken seriously, and we would like to investigate this matter further to understand what transpired.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Antwort von DebtBusters
Dear Drew,
Thank you for taking the time to leave a review. We're pleased to hear that we were able to make things easier for you. Your feedback is invaluable to us as we strive to improve our services. If there’s anything further we can assist you with, please do not hesitate to reach out.
Best regards,
The DebtBusters Team
Antwort von DebtBusters
Dear Mustafa,
Thank you for taking the time to leave us such a positive review. We are delighted to hear that you found our responses to be clear and honest. At DebtBusters, we strive to provide transparency and support to all our clients.
Your feedback is invaluable to us, and we look forward to continuing to serve your financial needs in the future.
Warm regards,
The DebtBusters Team
Fast and easy
16. März 2026
Antwort von DebtBusters
Dear Raymond,
Thank you for your wonderful review! We are thrilled to hear that you found our service to be fast and easy. At DebtBusters, we strive to provide a seamless experience for our clients, and your feedback reaffirms our commitment to excellence.
We appreciate your support and look forward to assisting you again in the future!
Best regards,
The DebtBusters Team
Antwort von DebtBusters
Dear Client,
Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Unfair
Not even 1 star!!!!
You guys are not attending to the removal of my debt review label and flag. I did not even apply for it
I am really fed up with you not helping and always having some other reason for flagging me for a 2nd time and not resolving this issue
1. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von DebtBusters
Dear Salomie,
Thank you for sharing your concerns with us. We understand how frustrating it can be to face such issues. Please take a moment to forward us your contact details at https://debtbusters01.goreview.co.za/goreview-crm?revid=BZM3QOUI so that we may investigate this further and provide you with feedback.
Sincerely,
DebtBusters Team
I received great reed back and…
I received great reed back and excellent advise and service, Thnx debtors
10. März 2026
Antwort von DebtBusters
Dear Joanette,
Thank you for taking the time to share your positive feedback about your experience with DebtBusters. We are thrilled to hear that you received great advice and excellent service from our team. Your satisfaction is our priority, and we appreciate your kind words.
If you have any further questions or need assistance, please don't hesitate to reach out.
Warm regards,
The DebtBusters Team
Great work Laaiqah
Laaiqah was excellent and efficient.
I appreciated that she made an effort to call me and keep me updated on the status of my refund.
Her dedication and service was stellar.
3. März 2026
Antwort von DebtBusters
Dear Rethabile,
Thank you for your wonderful review and kind words regarding Laaiqah's service. We are thrilled to hear that you appreciated her efforts in keeping you updated and her dedication to your needs. At DebtBusters, we strive to provide excellent service, and it is always rewarding to hear that our team is making a positive impact.
We look forward to assisting you again in the future.
Best regards,
DebtBusters Team
Lindelwa Banjwa was very helpful and…
Lindelwa Banjwa was very helpful and professional, really appreciated her call.
5. März 2026
Antwort von DebtBusters
Dear Sanj,
Thank you for your generous review and for recognising Lindelwa Banjwa's professionalism. We are delighted to hear that she provided you with exceptional service and support during your experience with us. Your appreciation motivates our team to continue delivering the best service possible.
We look forward to assisting you again in the future.
Kind regards,
The DebtBusters Team
Well mannered consultants
Hello
The ladies i have since spoken to unfortunately i am not good with remembering names but all of them they were so super super nice and calm. Very much understanding. To think they were even giving me advice and hope to not stress but try and find solution. I am so grateful for the way they helped me.
5. März 2026
Antwort von DebtBusters
Dear Samantha,
Thank you for taking the time to share your wonderful experience with our team at DebtBusters. We are thrilled to hear that our staff provided you with the support, understanding, and advice you needed during a challenging time. Your kind words affirm our commitment to helping our clients find solutions and alleviate their stress.
We appreciate your feedback and wish you all the best.
Warm regards,
The DebtBusters Team
Antwort von DebtBusters
Dear Client,
Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you found our consultants to be friendly and efficient, and that you appreciated our consistent communication. Your satisfaction is important to us, and we strive to provide the best service possible.
We look forward to assisting you further in the future.
Kind regards,
The DebtBusters Team
Good communication
I was referred by a colleague and im happy with their service but on the statement I received today there's a payment for Hollard for R1091 which I know nothing of and it was never communicated with me, I sent the email and still waiting for their response and clarification 🙂
4. März 2026
Antwort von DebtBusters
Dear Ms Letswalo,
Thank you for your feedback and for bringing this to our attention. We’re pleased to hear that you have been happy with the service so far and appreciate the trust placed in DebtBusters through your colleague’s referral.
We understand your concern regarding the Hollard Insurance payment reflected on your statement, especially if this was not previously communicated. Your query is important, and we apologise for any confusion caused.
A consultant will review your account and provide clarity on this charge as soon as possible. Thank you for your patience while the team investigates and responds to your email.
Kind regards,
DebtBusters Team
Wonderful communication service
Wonderful communication service, friendly Account Managers and helpful advices.
3. März 2026
Antwort von DebtBusters
Dear Grannalcy,
Thank you for taking the time to share your positive feedback regarding our communication service and the support provided by our Account Managers. We are delighted to hear that you found our team friendly and helpful. Your satisfaction is our priority, and we look forward to continuing to assist you in the future.
Best regards,
The DebtBusters Team
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