Dan Murphy's Bewertungen 

Absolute rubbish whisky. Crown royal blackberry is akin to children’s cough syrup. Absolute false advertising to call it whiskey.

Worst ever experience to try and connect to a store as you cannot. Their online 'bot' and 'live' person were both as useless as each other!!!!! No help at all.....!

Well, that's never happened before. Young man served me in Butler outlet and was on his phone the whole time. They are usually very responsive to customers

Edit # 4: 14 days later-canceled order (another challenge but thank you Chris)-awaiting refund.
Edit # 3: 10 days later - still no order and no response to my email. No number to call either. Worst service.
Edit # 2: 5 days later - still no order
Edit # 1: 3 days later - still not received

Very sorry I didn’t read the reviews before ordering online.
Ordered one bottle of zero alcohol spirit yesterday at midday. Come 6:31pm today - just over 30 hours later - still no sign of what I ordered.
Chose the 60* minute option and paid $9.90 for the privilege. On crutches and can’t physically get there which is seven minutes away, so I thought online was a great option to surprise my husband last night with a mocktail hour! Should have asked him to pick it up on the way home but would’ve ruined the surprise. At this point would prefer a full refund and go somewhere else. Won’t make this mistake again.
My thoughts? If you offer online service, communicate your realistic hours and abilities to deliver within reasonable time frames. Any communication would have been great! Crickets …..

I put through an order for 60 minute delivery snd after I paid it reverted to 1-4 days. Complete scam

Happy with pricing and store in general BUT I need to print out invoices for online purchases: The letterhead and date and invoice number take up a whole page A4 page. A two item purchase can take a up 3 A4 pages. Its a paper and time waster. Get real you software people

Good customer service, the staff are so lovely and professional

Attempting unsuccessfully to buy Tooheys Old 750mL bottles. Advertised online for discount price however out of stock. Go into local store-nil stock. Employee searches database nil stock in entire state! If you’re not going to stock it then don’t advertise it!

The absolute worst service ever. Do not do under any circumstances! Order was not delivered even though took payment and now no way to contact them to see what has happened. Never experienced anything like this.

Extremely poor delivery service. Order stated 2-4 business days for delivery. It’s been 6 business days and no idea when the consignment is to be delivered. I rang Dan Murphy’s and was on hold for 28mins and the customer service person had no idea where my delivery was. She said she’d get back to me as the goods are sitting in a depot with their delivery company. Very frustrating! Temu does 100% better on notifications and delivery.

sent me the wrong wine, the wrong vintage - an inferior wine from same winery. Had a similar label, but completely different wine. also sent me 11 instead of 12 bottles. cannot talk to a human as apparently, they don't do phones in 2026! What The? What a complete fail. Still waiting for response.

Absolute joke of a delivery system. Dan Murphy’s completely ruins surprise gifts.
Your website logic makes zero sense. When sending a gift, the system forces you to enter the recipient's details, but then completely cuts the sender out of the loop.
Zero notifications: The sender gets no tracking updates, no delivery confirmation, and no failure alerts.
The surprise is ruined: If it is a surprise birthday gift, why on earth would the recipient answer a call or text from an unknown delivery number?
Total lack of accountability: When the delivery inevitably fails because the recipient didn't answer a random call, Dan Murphy's leaves the sender completely in the dark. You take our money and provide zero status updates.
FIX YOUR WEBSITE LOGIC. Update your system so the person paying for the order actually receives the tracking and delivery failure notifications.

10/10 went in store not entirely sure what I was looking for and left happier than ever. I was helped by this lovely gentleman Marcus who knew heaps about all kinds of drinks and was super friendly, always have heaps of options and cheap too

Click and collect service
Never once has this facility proved quicker for me. It's easier to walk in , buy it and walk out
Instead, you have to wait while they summon who appears like they have been pulled off there tea break .
After being told there's no order for you ( twice in one week) one of those times, that I'd already collected it, they disappeared again with the order.
They need to overhaul this system or give up the service completely, a poor reflection on this business

I ordered online and disappointingly the order took three days to be delivered when I’m only a five minute drive from Dan Murphy’s. I can live with that part but when they give me a window of 12:30-4:30 for delivery and tell me my ID needs to be checked upon delivery but deliver at 9:40am when I am not home, that part is less easy to live with. So now my alcohol is available for anyone to just take from the front of my house as I planned to be home according to the delivery window they quoted me. There’s no way to email Dan Murphy’s to express dissatisfaction so I’ve been forced to do it publicly. Hopefully my order is still at the front of my house when I get home.

Generally my DM experience is good. This evening the 2 Ladies there (Alphington. 6:15pm, 14/04/26) seemed annoyed that I'd interrupted their conversation. The idea that they'd make eye contact or even respond to my questions seemed completely beneath them as they were engaged in a far more important interaction between themselves. As a business owner I'd be horrified if my staff showed such a complete lack of understanding of 'Customer Service'.- JB

It has to be said that this company need urgent attention to customer service standards and delivery procedure! At the moment both are non existent.
I ordered my sister and her husband champagne and wine for their wedding anniversary. Neither were delivered - apparently the driver ran out of time!! I then was told that the wine wasn’t even in stock! How are you allowing stock to be purchased when you don’t even have it! What was meant to be a surprise turned into one enormous disappointment both for my sister and for me. I won’t be using Dan Murphy again - there is absolutely no accountability for the poor service standards and systems that need a complete overhaul! I am still awaiting a reply to my email - I won’t hold thy breath!

Ordered a bottle of Billiecart Vintage as a gift- Recipient received a bottle of Billiecart non-vintage however as this was a gift did not know they had received the incorrect item. When I was sent a photo with a thank you, I saw it was the incorrect item. Apparently they had sold out of the Billiecart Vintage and the store thought it was fine to substitute. How about a refund Dan?

As a long time Dan Murphy customer , I have built a Wish List of favourite purchases. I use it constantly to reorder.
Then my Wish List just disappeared.
After several attempts to have it restored, I was told the IT department could restore it.
In other words, they want me to believe they don't do regular backups.
More likely the just couldn't be bothered and found it easier to lie to me.
Disgusting behaviour which shows their contempt for their so called "valued" customers.

I shop online several times each week. Without the slightest doubt Dan Murphy’s website is the worst I have seen. Each time I try to make an order something else goes wrong.
Today,I pressed the PayPal button to check out and the circle was still going around an hour later.
Their BOT never gives meaningful assistance and just gets on your nerves.