D'Addario & Company, Inc. Bewertungen 316

Contacted customer service for a question about some custom ink heads and some website issue, they responded in under 24 hours and i got all the information i needed. can’t wait for my heads to come in!!

I recently had a reason to contact the D’Addario support team, and I was genuinely blown away by the experience. In an era where customer service often feels automated or indifferent, D’Addario stands out as a massive exception.

The support I received was prompt, professional, and incredibly fair. They addressed my inquiry with total transparency and went above and beyond to ensure I was satisfied, demonstrating a level of integrity that is rare to find. It’s clear that they don’t just care about selling products; they care about the community of people using them.

I have complete trust in this brand and will continue to be a loyal customer. If you value a company that actually stands behind its word and treats its customers with respect, D’Addario is as good as it gets.

There was a issue with some guitar strings, i brought it to customer service attention.
George very quickly responded and took care of the issue beyond my expectations.
I tip my hat to them!

Great products and excellent customer service. There are so many string companies out there but none have the reliability and consistency of D’Addario strings

Compre una alfombrilla para las reparaciones de guitarra " DADDARIO STRING CHAGE MATTE " y no venia incluida el codigo para el players circle. Hice una reclamacion y en solo unas horas me lo solucionaron. Rapido y eficiente.

Quick honest answer to question. Love it!

I have been using the humidipacks for several years on my Martin d-18 and Martin 00015M- SM. They have been working out well keeping my guitar case at 45% humidity. Living in the boston area, the humidity is inconsistent. These have been great in preventing any damage to my guitars.

I've used D'Addario strings for years and since becoming a member of the Players Circle it's even better because you can get free stuff with your loyalty points. I've had quite a few free sets of strings already and will soon be able to get some more. Thanks D'Addario for great strings and great customer service. Martin Burton

I've been using D'Addario strings, picks and other goodies since the mid 1970's and have found them to be a reliable, dependable quality product. I have tried just about all other brands, but I just keep coming back. I recently had contact with their Customer Service, and it was the most satisfying experience I've had this year. D'Addario rocks!

Genuinely quick and effective customer support. I had an issue where all my rewards points had been sucked out of my account, and they were able to fix it immediately when business hours resumed and also provided an explanation. Awesome!

the products like reeds and such are very nice, i especially recommend the mitchell luries and the reserve line. graftonite mouthpieces are decent although there are better options available (cork issues). I've also tried the x10 mouthpiece and it was great, easy to blow, no problem! um customer service is great, i had account issues and they resolved it within a week or so
edit 5/6/25: there was an unresolved issue with my account balance and was solved immediately!

Had an enquiry about installation of a universal strap.
Service was quick, helpful and friendly!
Excellent job, D’Adderio!

Brilliant company producing absolutely great products!
Add to that the superb customer service and you’ve got the perfect musicians friend.
Thank you!

Customer services reps are good help

As a long‑time musician and loyal Evans customer, I never expected to write a review like this, but I believe other drummers deserve to know what is happening with the current EQ3 Reso Black heads.

I recently purchased an Evans EQ3 Reso Black (BD22RB), a model that does not come with a factory‑cut port. To my surprise, the head arrived with a port hole already cut, and the edge of the hole did not resemble the clean, heat‑sealed CNC finish that Evans has always been known for. Instead, the edge looked:

cold and unsealed

slightly irregular

clearly hand‑cut

with visible adhesive around the reinforcement ring

At first I thought it might be a one‑off issue, but I ordered a second brand‑new head from Thomann and it arrived exactly the same. This makes it clear that this is not an isolated case, but a change in the manufacturing process that Evans has not communicated.

What disappointed me the most was not the product itself, but the response I received from Evans’ Facebook support. Despite providing photos and the exact model number, I was told the head was “within factory specifications,” which simply does not match the physical evidence. As a loyal Evans user, this made me feel dismissed rather than heard.

I am not writing this to create drama. I am writing it because the quality of the port finish on these heads is no longer what it used to be, and other musicians should be aware of this before purchasing.

I truly hope Evans provides a transparent explanation, because many of us have trusted their products for years and expect the same level of quality and respect in return.

I have been using D'Addario strings for a long time for my acoustic and electric guitars. I trust their quality and the option to use their string guide to obtain the correct strings for my guitars.
Their support is quick to respond to inquiries and offer great advice and assistance.
I recommend D'Addario to all my playing friends.

Simply excellent customer service.
I received a damaged package with leaking oil, and the whole order was replaced, together with a free polishing cloth.
No quibbles.
No fuss.
An excellent service thank you.
And , by the way, the products are the BEST too!!

An excellent company communication is the best thank you

Customer support at D'Addario is beyond what anyone could possible expect. Twice now I've needed to reach out to customer support and both times the response is overwhelmingly good. My question this time took a bit of effort on George's part, but he really took care of me with some strings that are no longer even in their lineup. I'm a small-scale custom builder of mandolin-family instruments. Every instrument that leaves my shop is wearing D'Addario strings. George is one of the reasons why.