Needed some bedding and saw Debbie. Debbie was fantastic giving really great advice on what benefits each type of pillow and duvet I was considering. Debbie helped me understand the value of getting a... Mehr ansehen
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Das sagen Bewerter
From shop to delivery, every team member at Cousins was excellent. They helped me find the right product for me (a mattress), and were knowledgeable, helpful, friendly and went above and beyond. Speci... Mehr ansehen
Unternehmen hat geantwortet
On my visit to Cousins i was looking to buy Oak Furniture for rooms in my house which we have moved into. The staff were very helpful and David at the Newcastle Unde Lyme branch was very good in show... Mehr ansehen
Unternehmen hat geantwortet
Peter Dawson greeted us along with other colleagues as we looked for dining chairs. Peter left us to browse and when we had a question provided everything we needed to narrow down the choices. Peter... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Möbelgeschäft
- auch in
- Beleuchtungsgeschäft
- Geschäft für Bodenbeläge
- Matratzengeschäft
- Schlafzimmermöbelgeschäft
- Wohnmöbelgeschäft
Über Cousins Furniture
Vom Unternehmen geschrieben
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Kontaktinformationen
Vereinigtes Königreich
- 01216652032
- online@cousinsfurniture.co.uk
- www.cousinsfurniture.co.uk
4.8
Hervorragend
7324 Bewertungen
Bittet Kunden um Bewertungen
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Great customer service from David
Great customer service from David. The shop has lovely quality furniture that’s built to last. As I refurnish my new home, Cousins will definitely be my “go to.”
22. September 2026
Antwort von Cousins Furniture
Hi Je,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received great customer service from David and that you're impressed with the quality of our furniture. We take great pride in offering pieces designed to be enjoyed for years to come, so it's fantastic to know this stood out to you.
It's also lovely to hear that Cousins Furniture will be your “go to” as you continue furnishing your new home. We'll be sure to pass your kind feedback on to David — he'll be delighted to know his service made such a positive impression.
Thank you for choosing Cousins Furniture, and we look forward to helping you find more pieces for your new home!
Kind regards,
Cousins Furniture Team 👍
Antwort von Cousins Furniture
Hi Sian,
Thank you for taking the time to leave us a 5-star review!
We really appreciate you sharing your feedback with us and will certainly take a look at your Google review. We hope you had a great experience with Cousins Furniture, and thank you for choosing us.
Kind regards,
Cousins Furniture Team 👍
Lee from cousins was very helpful and…
Lee from cousins was very helpful and pleasant
15. September 2026
Antwort von Cousins Furniture
Hi James and Christine,
Thank you so much for your lovely 5-star review!
We're delighted to hear that Lee was so helpful and pleasant during your visit. It's great to know that he made your experience a positive one and provided the friendly service we always aim to offer.
We'll be sure to pass your kind feedback on to Lee — he'll be delighted to know that you appreciated his help.
Thank you for choosing Cousins Furniture and for taking the time to share your experience. We hope to welcome you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Very helpful and friendly staff.easy…
Very helpful and friendly staff.easy process of ordering.
31. August 2026
Antwort von Cousins Furniture
Hi Fowzia,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you found our staff so helpful and friendly, and that the ordering process was easy and straightforward.
We always aim to make choosing and ordering your furniture as smooth and enjoyable as possible, so it's wonderful to know you had such a positive experience.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate it and hope to welcome you back again in the future!
Kind regards,
Cousins Furniture Team 👍
After months of waiting
After months of waiting, and being told by the Head of Department, Store Manager and Area Manager that our wardrobes were broken and that it was acceptable for us to wait from the end of May, when we paid, until the end of October — leaving us without wardrobes for months — we finally had some good news.
The lovely Denise at the Shrewsbury branch went above and beyond to make sure everything was sorted for us. Along with the great work of Nigel and another gentleman (sorry, I didn’t get your name), they made sure everything was there and put together for us.
It just goes to show that some people really do still believe that customer satisfaction should be a priority. It’s a shame that this level of care wasn’t shown to us from the beginning, and perhaps something the Head of the Company should take notice of.
A massive thank you again to Denise, Nigel and the gentleman who was with Nigel on Wednesday. We really do appreciate everything you did to put things right for us.
Thank you
Paul & Lisa
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cousins Furniture
Hi Paul and Lisa,
Thank you for taking the time to share your feedback with us. While we're pleased to hear that things were ultimately resolved and that Denise, Nigel and the member of our delivery team went above and beyond to put things right, we're very sorry for the frustration and inconvenience you experienced beforehand.
We completely appreciate how difficult it must have been to be without your wardrobes for such a long period, and we understand that you expected a much smoother experience from the outset.
It's lovely to hear your kind words about Denise and Nigel, and we'll make sure your thanks are passed on to them. We'll also share your feedback with the relevant teams, as we recognise the importance of learning from experiences such as yours and ensuring customers receive the level of care and communication they expect from us.
Thank you again for your patience, and we hope you're now able to enjoy your new wardrobes.
Kind regards,
Cousins Furniture Team
Staff very helpful without being pushy
Staff very helpful without being pushy, explained the best Tempur mattress for our comfort. Variable mattress in stock to try out.
Lovely coffee shop. Will update when mattress is delivered.
16. September 2026
Antwort von Cousins Furniture
Hi June,
Thank you so much for your lovely 5-star review!
We're delighted to hear that our team was helpful and informative while giving you the space to make your decision without any pressure. It's great to know they were able to explain the different Tempur mattress options and help you find one suited to your comfort needs.
We're also pleased that you were able to try the variable mattress in store before making your choice. We know how important it is to find the right level of comfort when choosing a new mattress.
And we're glad you enjoyed a visit to our coffee shop too! ☕😊
Thank you for choosing Cousins Furniture, and we hope you're delighted with your new mattress once it's delivered. We look forward to hearing how you get on!
Kind regards,
Cousins Furniture Team 👍
Time To Purchase A New Sofa
Our first time in Store and we were pleasantly surprised by the size of the store and choice of Furniture on offer. Special mention for Simon, who guided us around the Department without being pushy, his product knowledge and guidance was invaluable towards us making our choice. We had been shopping around for a while but after our visit we were more than happy to make a decision whilst in Store. We will definitely be recommending Cousins Dudley to Friends and Family and returning when we need other items of Furniture. A Very Pleasent Experience.
15. September 2026
Antwort von Cousins Furniture
Thank you so much for your fantastic review! We’re delighted to hear that you were impressed with the wide choice of furniture at our Cousins Dudley store and that Simon was able to offer such helpful, knowledgeable and friendly guidance without being pushy.
We’re especially pleased that, after shopping around, you felt confident choosing your new sofa with us. We really appreciate your recommendation to friends and family and look forward to welcoming you back to Cousins Furniture when you’re looking for your next piece of furniture.
Cousins Furniture Team
We have been using Cousins in…Shrewsbury
We have been using Cousins in Shrewsbury for many years and have always received excellent customer service. We would particularly like to mention our recent experience in the store with Denise Harvey who went above and beyond to help us out. We shall certainly be coming back.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cousins Furniture
Thank you so much for your wonderful review and for choosing Cousins Furniture Shrewsbury over the years! We’re delighted to hear that you’ve consistently received excellent customer service and that Denise went above and beyond to help you during your recent visit.
We’ll be sure to pass your kind comments on to Denise. We really appreciate your continued support and look forward to welcoming you back to our Shrewsbury store again soon!
Cousins Furniture Team
Antwort von Cousins Furniture
Thank you for your kind review! We’re delighted to hear that you’ve found our staff to be friendly, helpful and knowledgeable. We’re equally proud of our delivery drivers, who play an important part in providing the same high level of customer service right through to delivery.
We really appreciate your feedback and support!
Cousins Furniture Team
Staff helpful
7. September 2026
Antwort von Cousins Furniture
Thank you for your 4-star review! We’re pleased to hear that you found our staff helpful and that you had a positive experience with Cousins Furniture. We really appreciate your feedback and hope to welcome you back again soon.
Cousins Furniture Team
Cousins Dudley.
Simon who dealt with us was excellent going out of his way to drop off a missing colour swatch at our home, also allowed us to have loaned suite whilst awaiting ours. I don't think Cousins are at the cheaper end of furniture retailers but their furniture seems of top quality with a massive choice. Luckily was able to take advantage of the 30% discount offer that was on at the time.
It is let down hence 4 stars, as the lift is ancient with only the internal buttons working, the disabled toilet needs refurbishing, and the showroom roof is in need of repair.
13. September 2026
Antwort von Cousins Furniture
Thank you for taking the time to leave such detailed feedback and for your 4-star review. We’re delighted to hear that Simon went above and beyond to help you, from delivering the missing colour swatch to your home to arranging a loan suite while you waited for your new furniture.
We’re pleased that you found the quality, choice and value of our furniture to be worth the investment, and that you were able to take advantage of our 30% off offer.
We also appreciate your honest comments regarding the showroom facilities. We take feedback like this seriously and will ensure your comments are passed on to the relevant team for consideration.
We hope you enjoy your new furniture and look forward to welcoming you back to Cousins Dudley in the future.
Cousins Furniture Team
Antwort von Cousins Furniture
Thank you for your fantastic 5-star review! We’re delighted to hear that you found our team helpful and efficient. Providing friendly, knowledgeable customer service is something we take great pride in, and we really appreciate you taking the time to share your feedback.
We hope to welcome you back to Cousins Furniture again soon!
Cousins Furniture Team
We enjoyed our shopping experience…
We enjoyed our shopping experience thanks to Alan. I imagine we will be back again.
7. September 2026
Antwort von Cousins Furniture
Thank you for your wonderful 5-star review! We’re delighted to hear that you enjoyed your shopping experience at our Cousins Shrewsbury store, and that Alan was able to make your visit so enjoyable.
We’ll be sure to pass your kind comments on to Alan. We look forward to welcoming you back to Cousins Furniture again soon!
Cousins Furniture Team
Antwort von Cousins Furniture
Thank you for your fantastic 5-star review! We’re delighted to hear that you were pleased with the quality and choice of products at Cousins Furniture. We really appreciate your feedback and hope to welcome you back again soon!
Cousins Furniture Team
Excellent service with a smile
Haz is such a nice guy. Just the right balance of helpfulness, without pressure to buy.
13. September 2026
Antwort von Cousins Furniture
Thank you for your fantastic 5-star review! We’re delighted to hear that Haz provided such friendly and helpful service while giving you the space to make your decision without any pressure.
We’ll be sure to pass your kind comments on to Haz. We really appreciate your feedback and hope to welcome you back to Cousins Furniture again soon!
Cousins Furniture Team
Polite and informative sales person
5. September 2026
Antwort von Cousins Furniture
Thank you for your fantastic 5-star review! We’re delighted to hear that you found our sales team polite, informative and helpful. Providing friendly, knowledgeable advice without pressure is something we take great pride in.
We really appreciate you taking the time to share your feedback and hope to welcome you back to Cousins Furniture again soon!
Cousins Furniture Team
We’ve shopped here for many years all…
We’ve shopped here for many years all through the house x just amazing
5. September 2026
Antwort von Cousins Furniture
Hi Susan,
Thank you so much for your lovely review! ❤️ It means a lot to know you’ve trusted Cousins Furniture to furnish your home over the years. We’re incredibly proud to be a family-run, independent furniture retailer, offering quality furniture, great value and plenty of choice for homes across the Midlands and beyond.
Thank you for shopping with us for so many years, we really appreciate your continued support! 🏡
Cousins Furniture Team
Quality control and customer service
Dreadful customer service and zero quality control. Waited nearly 2 months for a dining table delivery, only for it to arrive broken with a thin, cheap glass top compared to the showroom model. Technician confirmed it was faulty.
After waiting another month for a replacement—which customer service explicitly promised had "passed inspection"—the replacement arrived today with the exact same defects! Delivery rejected. Three months of stress and empty promises. Do not buy from Cousins.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cousins Furniture
Hi there,
Thank you for taking the time to leave us your review. We take these reviews very seriously and would really appreciate it if you could give us the opportunity to resolve this issue for you by providing your order number.
Thank you again and we hope to resolve this issue as soon as possible for you.
Cousins Furniture Team
Excellent delivery service
Excellent delivery service , friendly, helpful and efficiently delivered today. Thankyou
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cousins Furniture
Thank you so much for your lovely review! We’re delighted to hear that you were so pleased with our delivery service. Our friendly and helpful delivery team work hard to make sure your Cousins Furniture experience is smooth and efficient from start to finish.
We really appreciate your kind words and thank you for choosing Cousins Furniture! ❤️
Cousins Furniture Team
Always very helpful staff
Always very helpful staff. We have bought most of our furniture from here since we moved to Shrewsbury 30 years ago.
8. September 2026
Antwort von Cousins Furniture
Thank you so much for your wonderful review! It’s fantastic to hear that you’ve been choosing Cousins Furniture for the past 30 years since moving to Shrewsbury. We’re incredibly proud to be a family-run, independent furniture retailer, and it means a great deal to have customers return to us time and time again.
We’ll be sure to pass your kind comments on to our helpful team at our Shrewsbury furniture store. Thank you for your continued support! ❤️
Cousins Furniture Team
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