Needed some bedding and saw Debbie. Debbie was fantastic giving really great advice on what benefits each type of pillow and duvet I was considering. Debbie helped me understand the value of getting a... Mehr ansehen
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Das sagen Bewerter
From shop to delivery, every team member at Cousins was excellent. They helped me find the right product for me (a mattress), and were knowledgeable, helpful, friendly and went above and beyond. Speci... Mehr ansehen
Unternehmen hat geantwortet
On my visit to Cousins i was looking to buy Oak Furniture for rooms in my house which we have moved into. The staff were very helpful and David at the Newcastle Unde Lyme branch was very good in show... Mehr ansehen
Unternehmen hat geantwortet
Peter Dawson greeted us along with other colleagues as we looked for dining chairs. Peter left us to browse and when we had a question provided everything we needed to narrow down the choices. Peter... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Möbelgeschäft
- auch in
- Beleuchtungsgeschäft
- Geschäft für Bodenbeläge
- Matratzengeschäft
- Schlafzimmermöbelgeschäft
- Wohnmöbelgeschäft
Über Cousins Furniture
Vom Unternehmen geschrieben
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Kontaktinformationen
Vereinigtes Königreich
- 01216652032
- online@cousinsfurniture.co.uk
- www.cousinsfurniture.co.uk
4.8
Hervorragend
7324 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very informative salesperson who was…
Very informative salesperson who was very helpful and made the experience and decision easy.
28. September 2026
Anne at Tyseley was extremely helpful.
29. September 2026
Antwort von Cousins Furniture
Hi Brian,
Thank you for your lovely 5-star review! We’re delighted to hear that Anne was extremely helpful during your visit to our Tyseley store.
We’ll be sure to pass your kind feedback on to Anne. It’s always wonderful to hear when a member of our team has made such a positive impression and helped make a customer’s visit an enjoyable one.
Thank you for choosing Cousins Furniture, Brian, and we hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Firstly the showroom was well stocked…
Firstly the showroom was well stocked and provided a wide range of furniture. The staff were informative and helpful whilst not being too pushy, Kim was polite and professional and listened, a credit to the company.
22. September 2026
Antwort von Cousins Furniture
Hi Steven,
Thank you for your fantastic 5-star review! We’re delighted to hear that you were impressed with the wide range of furniture available in our showroom and found the team informative and helpful.
It’s especially lovely to hear your comments about Kim. We’re pleased that she was polite and professional, listened to what you were looking for and gave you the space to browse without feeling pressured. We’ll be sure to pass your kind feedback on to Kim — we’re sure she’ll be delighted to know she’s been recognised as a credit to the company.
Thank you for choosing Cousins Furniture, Steven. We really appreciate your support and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Antwort von Cousins Furniture
Hi Jackie,
Thank you for taking the time to leave us a lovely 5-star review! We’re delighted to hear that the member of our team who assisted you was so helpful and knowledgeable.
We really appreciate you sharing your feedback, and we’ll be sure to pass your kind comments on to the team. Providing friendly, knowledgeable advice is something we’re very proud of, so it’s wonderful to know this made a positive impression during your visit.
Thank you for choosing Cousins Furniture, Jackie, and we hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Oak Furniture
On my visit to Cousins i was looking to buy Oak Furniture for rooms in my house which we have moved into. The staff were very helpful and David at the Newcastle Unde Lyme branch was very good in showing and explaining all the pieces of furniture we were interested in. So because of the excellent service and advice that we received we are now placing an order to furnish our Conservatory, Lounge, Dining Room and Hall. Thank you. Kind Regards. Mr.R & Mrs.A.Hussey.
27. September 2026
Antwort von Cousins Furniture
Hi Mr & Mrs Hussey,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had such a positive experience when visiting our Newcastle-under-Lyme store to choose your new oak furniture.
It’s fantastic to know that David took the time to show you the pieces you were interested in and explain the options, helping you feel confident in your choices. We’ll be sure to pass your lovely feedback on to David, as we’re sure he’ll be delighted to know his advice and service made such a great impression.
It’s a huge compliment that you’ve chosen Cousins Furniture to furnish your Conservatory, Lounge, Dining Room and Hall. Thank you for placing your order with us, and we hope you love your new furniture when it arrives!
Kind regards,
Cousins Furniture Team 👍
Excellent service.
Good advice. Friendly service. The right product at a good price. Samantha was attentive, helpful and efficient.
27. September 2026
Antwort von Cousins Furniture
Hi Paul,
Thank you for your fantastic 5-star review! We’re delighted to hear that you received good advice and friendly service, and that you found the right product at a great price.
It’s especially lovely to hear that Samantha was attentive, helpful and efficient throughout your visit. We’ll be sure to pass your kind feedback on to her — we’re sure she’ll be delighted to know her service made such a positive impression.
Thank you for choosing Cousins Furniture, Paul. We really appreciate your support and hope you enjoy your new furniture!
Kind regards,
Cousins Furniture Team 👍
Friendly helpful go out of there way to…
Friendly helpful go out of there way to make sure u get what u want
20. September 2026
Antwort von Cousins Furniture
Hi Petrova,
Thank you for your lovely 5-star review! We’re delighted to hear that you found our team friendly and helpful, and that they went out of their way to make sure you found exactly what you were looking for.
Providing friendly, personal service and taking the time to understand what each customer needs is something we really value, so it’s wonderful to know this came across during your visit.
Thank you for choosing Cousins Furniture, Petrova. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Peter Dawson was splendid
Peter Dawson greeted us along with other colleagues as we looked for dining chairs. Peter left us to browse and when we had a question provided everything we needed to narrow down the choices.
Peter moved chairs across the store for us to compare them together.
Then, against a tight timescale, he processed our order so we could be home for an appointment. Splendid job.
26. September 2026
Antwort von Cousins Furniture
Hi Mr & Mrs James,
Thank you for your fantastic 5-star review! We’re delighted to hear that Peter made your visit such a positive experience while you were choosing your dining chairs.
It’s great to know that Peter gave you the space to browse at your own pace, was on hand to answer your questions, and even moved chairs across the store so you could compare your options together. We’re also pleased he was able to process your order promptly and help you meet your tight timescale.
We’ll be sure to pass your lovely feedback on to Peter. We’re sure he’ll be delighted to know his efforts were appreciated.
Thank you for choosing Cousins Furniture, and we hope you enjoy your new dining chairs!
Kind regards,
Cousins Furniture Team 👍
Samantha was lovely and very helpful a…
Samantha was lovely and very helpful a excellent sales woman x
20. September 2026
Antwort von Cousins Furniture
Hi Kay,
Thank you for your lovely 5-star review! We’re delighted to hear that Samantha was so helpful and made such a positive impression during your visit.
We’ll be sure to pass your kind feedback on to Samantha. It’s wonderful to know that her friendly and helpful approach made your experience a great one.
Thank you for choosing Cousins Furniture, Kay, and we hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Della is an amazing sales associate
Della is an amazing sales associate. She has excellent energy.
27. September 2026
Antwort von Cousins Furniture
Hi Stace,
Thank you for your fantastic 5-star review! We’re so pleased to hear that Della made such a positive impression during your visit. It’s wonderful to hear that you found her energy so great and that she made your experience enjoyable.
We’ll be sure to pass your lovely feedback on to Della. We’re sure she’ll be delighted to know her enthusiasm and positive approach were appreciated.
Thank you for choosing Cousins Furniture, Stace, and we hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Great product from Cousins
Great product from Cousins, exceptional quality. Delivery was swift and lads delivering installed within no time. Great value for money.
20. September 2026
Antwort von Cousins Furniture
Hi Sharad,
Thank you for your fantastic 5-star review! We’re delighted to hear you’re so pleased with your new furniture and found the quality and value for money to be exceptional.
It’s also great to know that your delivery was swift and that our delivery team installed everything quickly and efficiently. We’ll be sure to pass your kind feedback on to the team.
Thank you for choosing Cousins Furniture, Sharad. We really appreciate your support and hope you continue to enjoy your new furniture!
Kind regards,
Cousins Furniture Team 👍
From shop to deliver... Everything was flawless
From shop to delivery, every team member at Cousins was excellent. They helped me find the right product for me (a mattress), and were knowledgeable, helpful, friendly and went above and beyond. Special thank you to Nigel and Olly who delivered it to me! Lovely gentleman, no ask was too big. Will definitely be purchasing all future furniture from Cousins after this great experience.
18. September 2026
Antwort von Cousins Furniture
Hi Nia,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that your experience with Cousins Furniture was so positive from choosing your mattress in store right through to delivery.
It’s wonderful to know that our team were knowledgeable, helpful and friendly, and went above and beyond to help you find the right product. We’ll be sure to pass your special thanks on to Nigel and Olly too. It’s great to hear they were so helpful and made your delivery experience such a positive one.
Knowing that you’re planning to choose Cousins for your future furniture purchases is a huge compliment, and we really appreciate your support.
Thank you for choosing Cousins Furniture, Nia!
Kind regards,
Cousins Furniture Team 👍
Wayne the Salesman was very helpful…
Wayne the Salesman was very helpful without being pushy.
24. September 2026
Antwort von Cousins Furniture
Hi Paul,
Thank you for taking the time to leave us a fantastic 5-star review. We’re really pleased to hear that Wayne was so helpful and provided you with friendly advice without any pressure.
We believe customers should have the time and space to make the right decision for themselves, so it’s great to know that Wayne gave you exactly that experience. We’ll be sure to pass your kind feedback on to him.
Thank you for choosing Cousins Furniture, Paul. We really appreciate your support!
Kind regards,
Cousins Furniture Team 👍
Buying new bedding
Needed some bedding and saw Debbie. Debbie was fantastic giving really great advice on what benefits each type of pillow and duvet I was considering. Debbie helped me understand the value of getting a proper lush duvet and supportive pillows. The showroom looked gorgeous upstairs and the other staff were very friendly as well. Would definitely shop there when need a brand new bed
23. September 2026
Antwort von Cousins Furniture
Hi Pete,
Thank you for your fantastic 5-star review! We’re delighted to hear that Debbie was so helpful when you were choosing your new bedding. It’s great to know that her advice helped you understand the benefits of the different pillows and duvets and find the right options for you.
We’ll be sure to pass your lovely feedback on to Debbie. It’s also wonderful to hear that you enjoyed the upstairs showroom and found the rest of the team friendly and welcoming.
Thank you for choosing Cousins Furniture, Pete. We’d love to welcome you back when you’re ready for your new bed!
Kind regards,
Cousins Furniture Team 👍
Helpful
Helpful, friendly and knowledgeable sales team at the Shrewsbury store. Furniture delivered by Nigel and Howard on time, which they unpacked removed the masses of packing material and even moved the old furniture. Splendid service guys, thank you.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cousins Furniture
Hi Robert,
Thank you for your fantastic 5-star review! We’re delighted to hear you received such helpful, friendly and knowledgeable service from our sales team at the Shrewsbury store.
It’s also great to hear that Nigel and Howard provided such a smooth delivery experience. We’re pleased they arrived on time, took care of unpacking your furniture, removed all the packaging and even helped move your old furniture.
We’ll be sure to pass your kind comments on to Nigel and Howard, as well as the Shrewsbury team. Feedback like yours is always appreciated and a great way to recognise the hard work of our colleagues.
Thank you for choosing Cousins Furniture, Robert. We really appreciate your support!
Kind regards,
Cousins Furniture Team 👍
The two ladies who helped us in the bed…
The two ladies who helped us in the bed and wardrobe department were great. Friendly, helpful and knowledgable. Very impressed from the moment we walked in
23. September 2026
Antwort von Cousins Furniture
Hi Mr & Mrs Davies,
Thank you for taking the time to leave us such a lovely 5-star review. We’re delighted to hear that the two members of our team in the bed and wardrobe department were friendly, helpful and knowledgeable, and made such a positive impression from the moment you walked through our doors.
We’ll be sure to pass your kind feedback on to them. Providing friendly, knowledgeable advice and making customers feel comfortable from the start is exactly the experience we want to create.
Thank you for choosing Cousins Furniture, and we hope you enjoy your new furniture!
Kind regards,
Cousins Furniture Team 👍
Antwort von Cousins Furniture
Hi Toni,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you found our staff so nice and friendly. We always aim to create a welcoming and relaxed atmosphere for our customers, so it's wonderful to know you had such a positive experience.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate it and hope to welcome you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Appalling quality and non-existent…
Appalling quality and non-existent customer service
Do not buy from Cousins Furniture unless you want to waste your money and months of your time.
I purchased a wardrobe from them, and the quality is complete rubbish. The frame has structurally warped and bowed out of shape completely—the right side has bulged out at the middle by nearly 12 inches, and the bottom left side has shifted out by 5 to 6 inches. It is completely unusable and structurally unsafe.
Trying to get Cousins to fix this has been an absolute nightmare. I have been back and forth with their team for 4 to 6 weeks now, and they are doing nothing to resolve the issue. Getting them to agree to either a repair or a full refund is like pulling teeth.
They take your money gladly, but when their furniture fails, they leave you stranded. Save yourself the stress and shop elsewhere.
Cousins is sending out engineers who produce completely fabricated reports to avoid resolving genuine customer safety issues.
The engineer was at my house for exactly 8 minutes—from the moment I opened the front door to the moment he left. Yet, his official report falsely claims he spent an hour inspecting the wardrobe, despite never even opening or properly examining it.
Even more absurdly, he claimed in his report that the wardrobe was kept in a "damp" environment prior to assembly because it was in an extension. This extension was built over 25 years ago and has zero moisture issues.
It is deeply deceitful for Cousins to rely on blatantly false technician reports to avoid replacing a dangerous piece of furniture after six weeks of delays.
Thank you for your reply, but your claims are simply not true.
False Claims About Voicemails: You claim you left me a voicemail, but I have received no calls or voicemails from you. I explicitly requested—both over the phone and across multiple emails—that you use my direct contact details. Instead, you are still attempting to contact my sister.
Ignoring Safety Risks for 4 Weeks: Your team acknowledged four weeks ago that this wardrobe is structurally dangerous, yet you are expecting my family—including two young children aged 5 and 7—to live alongside a hazard.
Speculation & False Reports: Spending 8 minutes on site, speculating about "damp storage" that never happened, and marking a collapsed wardrobe as "Repairs Completed: Yes" is completely unacceptable.
I am traveling abroad in a week due to a critical family emergency (my father is very ill). Given the extreme delay over the last six weeks and the active danger in my home, I need this resolved immediately before I leave.
Please contact ME on my actual phone number today to arrange the urgent removal and replacement of this item.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cousins Furniture
Updated response to further comments. (There is a 4,000 word cap on our response so the previous one had been removed)
We understand your concerns and appreciate the urgency you have outlined, particularly given your upcoming travel and family circumstances.
Regarding the contact details, our team has been attempting to make contact using the telephone number recorded against the order. Our teams can only contact the number provided on the order at the time of purchase. We now understand that you have requested that we use your direct contact number instead, and we have passed your number to the relevant team so they can contact you directly today.
We also acknowledge your concerns regarding the independent technician's report. As previously explained, the independent technician has accepted responsibility for the incorrect “Repairs Completed: Yes” entry on the report. We have clarified that no repair was carried out during the visit and that this was an administrative error.
We do not wish for this matter to remain unresolved, and someone from the relevant team will be contacting you today to discuss the situation and the next steps regarding the wardrobe.
As we will now be in direct discussion with you shortly, we hope to work together to resolve the outstanding issues. For this reason, we will not continue responding to further additions to the public review while this matter is being actively discussed with you directly. We believe this is the most appropriate way to progress the situation and work towards a resolution, rather than continuing the conversation through the review platform.
We appreciate your patience and hope to speak with you shortly.
Great product nice friendly staff…
Great product nice friendly staff delivery was excellent as usual both delivery drivers were professional excelle nt result.😃
18. September 2026
Antwort von Cousins Furniture
Hi Mrs Lee,
Thank you so much for your lovely 5-star review! 😃
We're delighted to hear that you're pleased with your new furniture and found our staff friendly and welcoming. It's also fantastic to know that your delivery was excellent, with our delivery team being professional and taking good care throughout.
We'll be sure to pass your kind feedback on to the delivery drivers — they'll be really pleased to know their hard work was appreciated.
Thank you for choosing Cousins Furniture once again and for taking the time to share your experience. We hope you continue to enjoy your new furniture!
Kind regards,
Cousins Furniture Team 👍
Our sales lady was great
Our sales lady was great. Very friendly and knowledgeable, without being pushy in any way.
Explained everything-all the options and steps-clearly and listened to exactly what we were after.
20. September 2026
Antwort von Cousins Furniture
Hi Soo,
Thank you so much for your lovely 5-star review!
We're delighted to hear that your sales adviser was so friendly, knowledgeable and helpful throughout your visit. It's particularly lovely to know that she took the time to listen carefully to what you were looking for, explain all the options and guide you through each step clearly, without making you feel under any pressure.
We believe finding the right furniture should be an enjoyable experience, with plenty of time and space to consider your options, so it's fantastic to hear that you felt so well looked after.
We'll be sure to pass your kind feedback on to the member of our team who assisted you — we're sure she'll be delighted to know how much you appreciated her help.
Thank you for choosing Cousins Furniture, and we hope you enjoy your new furniture!
Kind regards,
Cousins Furniture Team 👍
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