The Co-operative Electrical Bewertungen 

I ordered a Sebo vacuum cleaner from Co-op electrical last week, it arrived the day after ordering, no problem there. The following day I unwrapped the item and tried it out. It was extremely noisy and the suction nowhere near as good as my previous Sebo. I decided I wasn't happy with the machine and contacted Co-op electrical to return it. The reply (via email) to my request was not what I'd expected. I was advised to contact Sebo to determine if it was faulty. I duly replied stating this was not what I would expect from a so called ethical company like the Co-op and that any other company would take the item back and refund my money. If had bought it from a shop I would have taken it back and it would either be replaced or exchanged for another model. I contacted Sebo who said they didn't think there was a problem with the machine as it is quite loud, but if I wasn't happy with it then I should contact the Co-op to arrange a return and refund. I then contacted co-op electrical to request exactly that. I was told I'd have to pay £9.99 for it to be collected and that there would be a 50% deduction on the refund because it had been used! It is absolutely diabolical and disgusting customer service. How was I supposed to decide dissatisfaction with an appliance unless it had been tried? Do not buy from co-op electrical. Shocking behaviour, the co-op must be an on its knees to not pay a refund in full in circumstances like this.

I brought a Smart TV online from the Co-op, paid for it to be delivered, I also when purchasing the TV, made sure that I read their delivery and installation policy. They quite clearly state that as a customer you should not sign for any large electrical equipment delivered to you, until it's unpacked, and installed and made sure it is working. When my TV was delivered today, the men that delivered it informed me that their instructions were to deliver the TV, not unpack it or install it. After two conversations via mobile to their dispatcher. I was told they would not unpack or install the TV. I having no recourse, had to send the TV back with them. I find this unbelievable considering there is no option to book or pay for the installation on the website, where I brought the TV.

Paid £20 for installation. Washer was fitted without adjusting feet so washer rocks. Installation men fitted pipes twisted so water could not enter machine and damaging the pipe immediately.

Complained to coop who informed me to buy a new pipe myself and bill them.
I think they should have sent the same two delivery men back to do a proper job personally.

Despite choosing a day of delivery, the team didn't show up with my appliance. They had cancelled all deliveries that day, so I had to rearrange. Despite choosing 'installation' and the taking away of my old appliance, neither of these two things happened. Two guys in a white van (contractors) turned up - and clearly didn't want the job, saying they couldn't turn off the blue valve and literally just left my new washer, still wrapped up, on the floor and my old defunct washing machine still installed. I had to pay a plumber to come later who said there was had no problem at all with the valve. Customer service is non existent at the co-op. They offered me compensation of £3.99 (original delivery charge) and when I complained, they said that I could always cancel and go to Currys myself in the car! Have requested a call back from one of the managers who, despite 4 days later, have yet to speak to me. Would not recommend the Co-op nor their cowboy contractors at all! Go to John Lewis or someone who actually cares!

Surprised that some people have had a bad experience. Ordered a washing machine and it was cheaper than any other online retailer. I received emails confirming the order and date of delivery.

Received a text the day before delivery giving me a one hour time slot and it was delivered in that time. Delivery guys were polite, friendly and helpful.

All in all it was excellent service and I would definitely order from the Co Op again.

Ordered 4k telly for delivery on Sunday, never arrived, phoned up nobody had any idea what had happened. Customer service guessed it was that the systems couldn't handle black friday, offered no solutions, felt like they didn't care about helping so now no TV and still waiting a refund. After growing up with the coop it's a shame how far they have fallen!! Best avoid!!

I placed my order on 20/11 and it should have been delivered on 22/11. Since the day of the delivery I wasn't home I decided to have it delivered to a pick-up shop the following day. On 23/11 I opened the parcel and It didn't contain my order (it seems that DPD delivered me the parcel that my flatmate has been waiting for one month instead of mine). I called coop and after 45 minutes at the phone they told me that they would get back to me because the manager R. was in charge of it. On 24/11 they didn't call me back, but i wrote them receiving no answer. On 25/11 I called again and they told me that they will send me another one straight away so that I could receive it by Monday ( I REPEATEDLY told them that It was a gift that I needed on Monday). On Monday 27/11 after waiting for the courier in vain I called COOP again, this time there was an "error"; even though my delivery was scheduled for Monday that would have been impossible since my parcel left the shop Monday morning ( they lied to me otherwise I would have cancelled the order). On 28/11 the delivery was scheduled between 15 and 16, but at 15:57 next to my tracking it appeared a message saying that the ADDRESS THAT COOP GAVE WAS WRONG. I called them again and they were truly, madly, deeply sorry but I should have to reschedule the delivery for the following day.
I have never witnessed such a poor, inefficient, extremely unacceptable service. Do not order from COOP and do not use DPD, it's a completely waste of time and it is more likely that a toddler riding a camel will manage to deliver your order on time
SUMMARY: after 1 week, 2 hours at the phone, 10 hours waiting for a delivery I didn't receive my parcel (I live in a house in central London )

Ordered new washing machine online on friday and it was delivered and installed by Sunday morning. Great service will definately use them again

I purchased a German larder fridge from this firm and as a co-op member expected some points on my card. Indeed this was indicated by staff on the phone when ordering and via email later on. After delivery I phoned again and was informed you do not get points anymore but some type of voucher that may or may not be honoured in the future. It would have been cheaper to have gone to Curry's or Sainsbury's and got the relevant nectar points. Be warned!!!!!!!

Poor after sales team, awful delivery service. American Fridge freezer delivered and the guy wouldn't even remove packaging to enable it to go through the door! He ended up taking it back , he was like Roy Croper from Corrie. After sales team uninterested and unhelpful. Bought the fridge at another online retailer and they couldn't be more helpful. Delivered within 24hours no problem where as Co Op took best part of a week to cary out their non delivery

Dishwasher broke on Thursday, ordered new Bosch Dishwasher online early Friday morning and was all installed by Saturday lunchtime. Excellent service, friendly delivery drivers. Thank you for saving me from washing up!

Shocking service. Ordered goods for delivery. Had email to confirm delivery Sunday 9.00 am. Then get a call Sunday at 9.00 to say no driver so goods could not be delivered. Cancelled the order and went elsewhere. The only good side is that confirmation of a cancellation and refund has been issued within an hour of being told my delivery would not arrive. That is however little help.

ordered a new washing machine and it broke within the first week and we couldn't get the washing out of the machine. Rang customer service who said we would need to wait 4 days for an engineer to come out to confirm it was a fault on the machine before they would agree to a refund. Having a big family and no washing machine was an issue so we went to the launderette and spent over £20 and kept the receipt thinking they would refund us (how wrong)! They then tried to blackmail us and said they would only refund the launderette costs if we bought a new machine with them. due to the bad customer service we decided to ask for a full refund, they then said they would only issue a 50% refund until they arranged for pick up of the machine which was another few days then another 5-6 days for the money to be refunded into the bank so this meant we couldn't buy another washing machine as we didn't have the spare money. We are working full time and have 3 children in the house with a baby who is in and out of hospital (which I explained) so we are back to the launderette to spend more money which we know they wont refund and wont be able to buy another machine for at least another week and a half. Disgusted with the customer service and trying to blackmail us into purchasing another machine from them!

In June I bought from COOP electrical - a Hotpoint Washer Tumbledryer. Within 2 month I had to have the machine repaired by Hotpoint after the tumble dryer became excessively hot and stopped working (not to overloading I hasten to add). Apparently it was because a 'sensor' was faulty. The same fault has just happened again some 2 months on. So thinking that this just is not right on a brand new machine I have checked the Hotpoint website and discovered the machine is subject to a recall. I immediately called COOP electrical. I am met with a continuous loop 'sorry for the delay all our operators are busy....but after 12 minutes they did answer.
The operator who answered the phone was pleasant enough and went away to speak to his manager...some time later he came back and told me the machine was not part of the recall series. How he could determine this defies me as part of the process when you go on the Hotpoint website is to tick a box confirming certain material facts about the machine itself. You could only do this if you had the machine in front of you. At the time of writing this there was no one else in my flat and the 'Team Manager' was apparently in the main coop building in Manchester. My contract is between the COOP and me, not Hotpoint and yet apparently the COOP need to see what Hotpoint can do? The machine is not yet 6 months old and has already broken twice - both times the tumble dryer has overheated to the point where it has been too hot to touch (again not because I overload the machine) The service from the COOP was process driven and at no point was there any concern over the potential fatal consequences this machine could deliver - it was more about trying to resolve the issue and calling Hotpoint (again my contract is with the COOP not Hotpoint). I certainly have no intention of letting Hotpoint repair this machine for a second time. They can come and verify my issue as truthful and then take this potential fire trap away with them. Shame on you COOP for appalling customer service and little if any concern for the real issue. CUSTOMER SAFETY
Hotpoint WDUD9640P - don't bother buying this machine - its not worth the worry and certainly don't buy it from the COOP as they don't care. (in my opinion)

Arrived on time two gents unloaded it and asked where it has to go and very good. very good washer and delivery was excellent can’t fault the Coop
FULL MARKS 10/10

Wouldn't buy from Coop Electrical ever again. Having took delivery of a Beco Dryer we have experienced nothing but problems. Breakdowns reported to Coop and now just out of warranty they say it's not their problem. Have waited weeks for some support but no they don't even reply to 6 emails! Totally disappointed

I bought a fridge-freezer from this company recently at an excellent price and with a delivery date 2 days ahead. I was contacted by email with all the information about delivery and sent a text message the day before with a one hour delivery slot, which was early in the morning.

The courier phoned 15 minutes before arriving, carried our item carefully indoors, unpacked it and allowed us to inspect it fully before we had to sign for the delivery. The 2 delivery men were most friendly, polite and pleasant.

I was extremely impressed with the whole service provided by Co-op Electrical.

Ordered a new fridge freezer and washing machine when we moved house. They both turned up at the stated time, very good 1 hour time slot notification. Unfortunately the fridge freezer had been badly damaged on one side during transit. We spoke to customer services whilst the delivery men were still with us and they said they'd send another one but not for another week. We said we couldn't be without a fridge for a week with a small child and eventually, after some negotiation, they agreed to leave the damaged one with us and collect it when the new one arrived.
When the new one arrived, I had to help the delivery driver to unload it as he was on his own, his colleague had fallen off the lorry and broken his ankle earlier. How we managed to get the new fridge into the house without damaging it is a miracle. The driver nearly ruined the upvc patio door frame when he brought it in.
I couldn't be bothered with the hassle of complaining but it really was farcical. The driver said he'd started at 4am and still had another 5 hours to work (it was already mid afternoon). Surely that is just dangerous?
Like most things we buy these days, prices are so competitive that companies have little choice but to cut corners on the important bits. It's not right but I don't know what it will take to change it.

Bought a Hotpoint washing machine from Co-op electrical 15 months ago which has recently stopped working and have been in touch with two people in customer service who didn't want to have anything to do with it because it was outwith warranty by 3 months, which I realised but thought there might be some give and take. Have been asked to get an engineers report, really, apart from cost, had no way of washing clothes for four adults. This is when you find out how good a service a company will provide.

Indesit fridge from Co-op. The door fell off when it was just over a year old. Co-op say as it's more than 6 months old, I have to prove it was faulty when delivered.
Have been a customer for over 20 years. My last fridge freezer lasted 15 years with a family of 6. Shame on you Co-op!