Cleaver Property Management Bewertungen 

Antwort von Cleaver Property Management

4. Dez. 2025

Thank you for your 5-star review. We’re delighted to hear that you’ve found our service reliable, helpful, and professional. Your feedback is greatly appreciated, and we’re pleased to know we’ve met your expectations.

If there’s anything more we can assist you with, please don’t hesitate to get in touch.

Kind regards,

The Cleaver Property Management Team

Antwort von Cleaver Property Management

31. März 2026

Please can you email us further information regarding you feedback. Please send your full address to info@cleaverproperty.co.uk

Antwort von Cleaver Property Management

17. März 2026

Thank you for your review.

We are sorry to hear you feel this way - This issue related to major roof defects at The Glen, which caused leaks affecting several flats and required substantial works rather than a simple repair. The process involved Section 20 consultation, contractor quotations, insurer requirements and access arrangements across multiple properties, which inevitably took time.

The roof works were completed last year and resolved the leaks. Internal repairs then proceeded in line with the insurer’s instructions, including obtaining quotes, contractor approval and scheduling the works, which were carried out over December and January.

We appreciate this was a frustrating situation for affected leaseholders and are sorry for the upset caused. However, this was a complex matter involving multiple parties and was not capable of being resolved immediately.

Kind Regards
Cleaver Property Management

Antwort von Cleaver Property Management

7. Aug. 2025

Thank you so much for your kind and thoughtful review. We’re absolutely delighted to hear that you’re pleased with the service from our Junior Property Manager. It’s especially meaningful coming from someone with your extensive experience as a director — your words truly mean a lot to us.

We're proud to have a team member who brings such dedication, professionalism, and care to her work, and we’ll be sure to pass on the praise. Knowing that she has made such a positive difference for your estate and its residents is exactly the standard we aim for at Cleaver Property Management.

Thank you again for your continued trust and support.

Kind Regards

The Cleaver Property Management Team

Antwort von Cleaver Property Management

12. Aug. 2025

Dear Afshan Akhtar

We are sorry to hear about your experience and understand the seriousness of the inconvenience caused by the communal door fault. We appreciate the opportunity to provide an account of events that lead to the timings and response.

We understand the issue was first reported to our out-of-hours provider, Adiuvo, on the morning of Sunday 20th July. At that stage, the fault had not yet been confirmed as a communal issue and the ticket was marked as pending, waiting for a second report from another resident to confirm the problem affected multiple flats, as this is the policy known to all tenants.

On Monday, 21st July, this was not progressed further as the issue was still logged as affecting a single property and our property manager was attending pre-arranged site inspections elsewhere. On Tuesday, 22nd July, upon review of the call record and further information, we instructed our maintenance team to attend as a matter of urgency. On Wednesday, 23rd July, we visited the site and confirmed the fault was electrical, we immediately contacted our specialist contractor, Carecom, to carry out the necessary repairs. We updated you to confirm that Carecom would be attending sometime during the week. While we always request priority where access to homes is affected, we are not in control of Carecom’s scheduling, so could not be more specific.

We recognise that the delay between the initial report and confirmation and fixing of the communal fault was not ideal and we are reviewing our internal processes with our out-of-hours service to prevent similar delays in future.

We take all reports seriously and investigate each one fully before responding. Our goal is always to resolve issues promptly and keep residents informed. We apologise for the disruption this has caused and remain committed to ensuring safe and reliable access to the building.

Kind Regards

The Cleaver Property Management Team

Antwort von Cleaver Property Management

16. Juli 2025

Dear Patrick,

Thank you for your feedback. While we always aim to address concerns raised by residents, we strongly disagree with the statements made in your review.

We are aware of the situation at the property and take matters of safety, communication, and property maintenance very seriously. Our team has been actively attending to the site and documenting ongoing issues, including recent visits. We are also currently working with our Directors to explore appropriate next steps regarding significant damage to communal fire safety installations, which we have evidence was caused deliberately.

Please note that interfering with essential fire safety equipment and threatening contractors is a serious matter that compromises the safety of all residents and may result in legal action.

If you would like to discuss this further in a constructive and appropriate manner, we are happy to engage directly through the proper channels.

Kind regards,

Cleaver Property Management Team

Antwort von Cleaver Property Management

1. Juli 2025

Thank you so much for your kind words and 5-star review! We're thrilled to hear you were pleased with the workmanship and the support our team provided during your recent repairs.

At Cleaver Property Management, we take pride in delivering reliable and high-quality service, and it's always rewarding to know our efforts are appreciated. Your recommendation means a great deal to us.

If there's ever anything else we can assist with, please don’t hesitate to get in touch.

Warm regards,
The Cleaver Property Management Team

Antwort von Cleaver Property Management

1. Juli 2025

Thank you so much for your wonderful 5-star review Karen!

We’re delighted to hear such positive feedback about Mark and our in-house maintenance team. Mark takes great pride in leading by example, and it’s fantastic to know that their professionalism, efficiency, and friendly approach made such a positive impression. We will be sure to pass on your kind words to Mark.

We truly value your support and are always here to help with any future needs around site.

Warm regards,
The Cleaver Property Management Team

Antwort von Cleaver Property Management

16. Juli 2025

Erin - Thank you for taking the time to share your feedback.

We’re sorry to hear that you remain dissatisfied with your experience. Following receipt of your concerns, we conducted a full internal investigation and found no evidence of procedural failings or unresolved matters. We believe our formal complaint response addressed the issues raised in full and in accordance with our complaints policy.

Regarding the specific repair request referenced, you were advised at the time that the delay was due to the Directors of your block requesting further information, as they believed there may have been an element of negligence by the previous leaseholder. As such, responsibility for the issue may have passed to you, and further clarification was required before any work could be authorised.

While we understand that the matter has been referred to the Property Ombudsman, we remain confident in the service provided and the steps taken.

Kind regards,

Cleaver Property Management Team

Antwort von Cleaver Property Management

4. Juli 2025

Dear Kimberley,

Thank you for your feedback — we’re sorry to hear that you feel let down and we’d like to take a moment to respond and clarify a few points.

Firstly, please be assured that all routine maintenance, including window cleaning, has been carried out in accordance with the schedule set by the Directors. Recent gardening services have also been updated at the request of the Directors and general maintenance remains up to date as per the current management plan.

If there are specific concerns or requests, you'd like addressed, we kindly encourage you to raise them directly with your Directors. As the appointed representatives of the property, they are responsible for reviewing and approving changes or additions to services and we act according to their instructions.

We understand how important timely communication is and we're sorry if our response has fallen short of expectations in this case. Please know that we're always working to improve our service and appreciate your patience and understanding.

Kind regards,

The Cleaver Property Management Team

Antwort von Cleaver Property Management

1. Juli 2025

Dear Roman,

Thank you for taking the time to share your feedback. We understand your concern regarding the recent increase in service charges and appreciate the opportunity to clarify the situation.
The rise is primarily due to essential safety works carried out in line with the latest Fire Risk Assessment (FRA) regulations. These updates are mandatory and aimed at ensuring the safety and compliance of the building — something we take very seriously.
We know any increase in cost is never welcome and we want to reassure you that we are working hard to keep all charges as fair and transparent as possible. While the decision was out of our hands, we remain committed to clear communication and ongoing support.

Thank you again for your feedback — it helps us improve and continue providing a responsible management service.

Kind regards,
The Cleaver Property Management Team

Antwort von Cleaver Property Management

16. Juli 2025

Steve - Thank you for your feedback.

We’re sorry to hear that you were dissatisfied with your experience. Following a review of our records, we can see that the last maintenance query we received from your property was in 2023, and this was resolved within five working days.

If you have any specific concerns or outstanding issues that we may not be aware of, we encourage you to contact us directly at info@cleaverproperty.com so we can investigate them further.

Cleaver Property Management is committed to providing responsive and professional service, and we take all feedback seriously as part of our ongoing improvement.

Kind regards,

Cleaver Property Management Team

Antwort von Cleaver Property Management

1. Juli 2025

Thank you for taking the time to share your experience and for your kind words about Sally.

We’re so pleased to hear that Sally was able to step in and get things moving for you. She’s a valued member of our team who prides herself on being proactive and solution-focused, and it's great to see that recognised. We will be sure to pass on your kind words to Sally.

If you need any further support, please don’t hesitate to reach out — we’re always here to help.

Best regards,
The Cleaver Property Management Team

Antwort von Cleaver Property Management

12. Mai 2025

Dear Residents of St. Thomas Walk,

Thank you ever so much for your kind 5-star review. We’re truly pleased to hear your recognition of the safety measures that have been put in place, along with the recent improvements at the development. Your feedback is greatly appreciated and we will be sure to pass your compliments on to Tim – he’ll be delighted to know his efforts are making a positive difference.

We look forward to continuing our work with you and ensuring St. Thomas Walk remains a safe and pleasant place to live.

Warm regards,

Cleaver Property Management

Antwort von Cleaver Property Management

6. Mai 2025

Thank you so much for your kind review and encouraging words. We’re delighted to hear that Sally’s hard work has made a positive impact, and we’ll be sure to pass on your praise to her. We’re committed to maintaining this standard going forward and truly appreciate your support.

Kind Regards

The Cleaver Property Team

Antwort von Cleaver Property Management

24. Apr. 2025

Dear Jillian Hardie

Thank you for bringing this matter to our attention. We’re very sorry to hear about your experience with our out-of-hours service and the distress it caused, particularly given the circumstances.

We understand how upsetting it must have been to find yourself unable to access your home, especially when needing access to essential medication. While the incident occurred the weekend prior to Easter, we appreciate that it was nonetheless a highly stressful and inconvenient situation, and we regret that you were left feeling unsupported at such a time.

Regarding the handling of the lock issue, we acknowledge the frustration of being told that a second report was required before a contractor could be instructed. This procedure is in place to prevent unnecessary charges to the service charge account in the event the issue falls within the leaseholder’s responsibility. That said, we do expect all reports to be handled with sensitivity and clarity. The out-of-hours provider does have discretion to proceed without a second report where the leaseholder agrees to accept any associated costs. Based on the call transcript, that agreement was not provided during the call, and as such the policy could not be overridden.

We also acknowledge the significant delay in the promised callback, which is clearly unacceptable, and we are raising this directly with the out-of-hours provider as part of our investigation.

Your feedback is vital and will help us ensure that urgent matters such as this are approached with greater care and compassion moving forward. We sincerely apologise once again for the experience you had.

Kind regards,

The Cleaver Property Team

Antwort von Cleaver Property Management

24. Apr. 2025

Dear James

We appreciate you bringing this to our attention and are genuinely sorry to hear about your experience. We understand your frustration and take your concerns seriously.

We did reach out to request further information to investigate and resolve the issues you've raised, but unfortunately, we did not receive a response. We remain committed to addressing your concerns and would welcome the opportunity to discuss them further—please do contact us directly at info@cleaverproperty.co.uk.

Regarding your comment on the change of Property Managers, we recognise that consistency is important to our clients. While some staffing changes have taken place, these were made with the intention of improving service delivery and ensuring the right team is in place to support our clients effectively. We’re working hard to build a stable and responsive team, and we’re sorry if this transition has caused any inconvenience.

We would value the opportunity to restore your confidence in us.

Kind regards,

The Cleaver Property Team

Antwort von Cleaver Property Management

24. Apr. 2025

Dear Bonnie Xu

Thank you for sharing your feedback. We truly regret the inconvenience you’ve experienced and understand your frustration with the delay.

The Property Manager did respond via email after a week, as they were awaiting a reply from the pump agency. We understand that was a phone conversation during that time to provide some clarity and reassurance.

Please know that this is not a routine issue and we are following our standard procedures, which require us to obtain multiple quotations before we can seek approval and proceed with any repairs. This step is essential to ensure we select the most effective and cost-efficient solution. That process is currently in motion.

As you are a Tenant in this block we have advised that all correspondence will be sent to your landlord as the payee of the service charge and thus would ask you to seek updates through them or your Letting agency.

We sincerely appreciate your patience and understanding while we work to resolve this as quickly and thoroughly as possible.

Kind regards,

The Cleaver Property Team

Antwort von Cleaver Property Management

24. Apr. 2025

Dear Mr Basu,

Thank you for taking the time to share your concerns.

We sincerely apologise for the frustration and distress this situation has caused. We fully recognise the seriousness of the issues you have raised regarding delays, lack of communication, and unresolved repairs. We understand the impact this has had on your living conditions, as well as the financial and emotional toll it has taken. Please rest assured that your concerns are being treated with the utmost seriousness.

We are currently conducting a full review of your case, including all written correspondence and documentation you have submitted. This includes your formal complaints and the communication from our Head of Property Management. We recognise and regret that you have been left waiting for outcome-based updates and a Final Viewpoint, and we apologise sincerely for this unacceptable delay.

Please be assured that this matter is receiving immediate attention. We are committed to understanding the full extent of what has occurred and to providing you with a meaningful resolution as soon as possible. We hope to restore your trust by taking the necessary steps to put things right.

Thank you again for bringing this to our attention.

Kind regards,

The Cleaver Property Team

Antwort von Cleaver Property Management

28. Apr. 2025

Thank you for taking the time to share your feedback. We’re sorry to hear of your ongoing frustration and appreciate you raising these matters with us.We would like to take this opportunity to clarify a few key points regarding the issue you’ve experienced with the communal hallway lighting and the communication delays you highlighted.

We acknowledge that your emails were sent on the Wednesday and Thursday just before the Easter bank holiday weekend, and we’re sorry that you did not receive a prompt response. While your Property Manager was away from the office during the long weekend, we recognise that this delay was frustrating, especially given the nature of the issue. We are actively working to improve our responsiveness during busy periods and ensure that urgent matters—particularly those affecting residents with additional needs—are escalated and addressed more swiftly.

We also want to assure you that the light in question was tested and confirmed to be operational during a site visit carried out by your Property Manager the Tuesday prior to your report. This visit included a development director and was part of our scheduled quarterly checks. Unfortunately, it appears the light failed the following day. Upon return from the holiday weekend, we immediately contacted our contractor, who confirmed attendance to inspect and resolve the issue.

We understand how important it is for communal areas to be well-lit - especially for residents with mobility challenges - and agree this is a priority. In line with this, we have noted in our system that you are registered as disabled and this will assist us in ensuring future health and safety concerns are appropriately prioritised and escalated where necessary.

Your Property Manager has also been actively managing a significant number of ongoing tasks at your development this year, including major fire safety upgrades and other essential remedial works. Considerable effort has gone into negotiating costs and saving residents money - amounting to approximately £80,000 in total so far on both completed and planned works. This reflects our commitment to ensuring long-term value, safety, and care for the development.

While we appreciate feedback of all kinds, we also kindly ask residents to avoid sending duplicate emails where possible, as this helps us manage and respond to all queries more efficiently.

We are sorry that your experience has not met expectations on this occasion, but we thank you for bringing these matters to our attention. Your feedback is being taken seriously, and we are reviewing internal processes to continue improving our service and responsiveness—particularly in relation to urgent matters and vulnerable residents.

Kind regards,

The Cleaver Property Team