Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We’ve had a brilliant experience with CircleLoop, and a big part of that comes down to the service we received from Imogen. She was incredibly helpful when we were looking at building out o... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Circle loop is the fourth business phone provider I’ve used and thankfully feels like the last. The set up of the trial and Account was effortless and the mobile and desktop apps are integrated brilli... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The Software is so clean and simple for the desktop and Andriod. I think it's the best voip ip system i've ever used and it's by far the easiest. The options are endless and it really makes life... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We've been using Circleloop since 2017 and it has saved us thousands of pounds since we left BT. We love the numerous online features and it can be used whilst working abroad. A no-brainer for any bus... Mehr ansehen

Unternehmensdetails

  1. Telekommunikationsanbieter
  2. Telefon- und Internetdienst
  3. Softwareanbieter

Vom Unternehmen geschrieben

High Quality & Reliable Business Phone System In The Cloud With Unlimited UK Calls & User Friendly Features. No Contract. No Line Rental. Simple Desktop & Mobile Apps.


Kontaktinformationen

4.1

Gut

TrustScore 4 von 5

187 Bewertungen

5 Sterne
4 Sterne
3 Sterne
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1 Stern

Hat 16 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Best sales experience ever

Circle Loop staff (Imogen thank you!) were very helpful in onboarding me to Circle Loop - they called me back (an international number!) with answers to my questions if they didn't know the answer offhand, negotiated a discount on my behalf as an ed startup and had a Hong Kong card processing capability added just for my convenience. Many many thanks! Best sales experience EVER

19. November 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Extremely poor communication

Extremely poor communication. Been chasing the company for a couple of weeks to get them to set up a number, but they don't get back to you.

10. November 2020
Bewertung ohne vorherige Einladung
CircleLoop-Logo

Antwort von CircleLoop

Hi Andrew - I am sorry to hear you are experiencing an issue with CircleLoop if you can send your full name please to dylan@circleloop.com then I will look into this for you and find out why you havent received a response to your query

Thanks

Bewertet mit 5 von 5 Sternen

Great service and still improving all the time.

I first heard about CircleLoop a few years ago at a marketing event and was immediately intrigued. The service is absolutely excellent - great call quality, reliability and pricing.

However, the thing that impresses me the most is the continual improvements. CircleLoop constantly adds thoughtful features and incremental improvements which really show that they care about the service and its users. Quite probably the best VoIP service available.

26. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Easy to Set-up and Easy to Manage

Having been a user of number Telephony systems for the past 15 years, this is the best value and easiest to use i've seen.

I've 8 users on the system which I originally set-up as a back-up solution for my previous VOIP system. It took 30 minutes to set-up and i've been that impressed with it, it's now the core telephony system for my business.

21. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Was disappointed at first but I can see trying to do their best

I felt I should update my review as I was very disappointed with the porting of my numbers. However, Circle Loom have since made contact and explained the situation and are credit the porting charges. I am okay for now. Hopefully, the porting of the numbers should now go through.

13. Oktober 2020
Bewertung ohne vorherige Einladung
CircleLoop-Logo

Antwort von CircleLoop

Hi Ryan

I am sorry to hear you are having issues with your CircleLoop port. I head up Operations for CircleLoop and I will be in touch to discuss your points in detail.

In many ways you have actually answered many of your own points and we very much share your pain re: porting of numbers in the UK.

Porting in the UK is a very difficult process, we ourselves pride ourselves on trying to make porting as easy as possible (especially if anyone wants to leave us) however the complex nature of who actually owns a number in the UK makes it extremely difficult at times in spite of the transparency we attempt to adopt. The company you are with for your telecoms for example might not actually own the number range.

In this case I can see the porting request came through on 9th August 2020, it was unable to be processed because the number isn't actually with Voipfone its with iNet. At that stage we then have to find out who iNet host the number with so contact was made with Voipfone but we were unable to get an answer.

At this point we then attempted the port through the usual range iNet host with BT and Gamma but both of these rejected the port.

We have now attempted again with a our backup porting provider and we have now had an acceptance for 19th August 2020 - coincidently this morning.

We would not be able to tell you if your losing provider (Voipfone) are going to charge you, again its not standardised and is down to the policy of the individual company (CircleLoop for example dont as we believe this to be unfair).

Zac from our team will be in touch this morning to fully update you and again apologies for the bad porting experience, I will speak with the team and relay your information as we are always looking to improve.

Bewertet mit 4 von 5 Sternen

OK, but message transcription element hopeless

We signed up to this under the trial scheme. On the whole it's worked well for us so far.
The message (voice > text) transcription element is usually wildly inaccurate and often makes genuine requests for help appear as spam; we advise our responders to ignore that 'feature'.

8. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

circle loop is really helpful .great…

circle loop is really helpful .great experience. specially their staff Imogen was very helpful and good customer service.
thank you

8. September 2020
Bewertung ohne vorherige Einladung
CircleLoop-Logo

Antwort von CircleLoop

Good to hear you've had a great experience and Imogen has been a great help!

Bewertet mit 5 von 5 Sternen

Circleloop has always given great…

Circleloop has always given great service and their system integrates really well with Zoho CRM. All of the team tech and sales respond quickly to any requests.

25. August 2020
Bewertung ohne vorherige Einladung
CircleLoop-Logo

Antwort von CircleLoop

Thanks for your feedback. Nice to hear the kind words about our Customer Success Team too!

Bewertet mit 5 von 5 Sternen

Great product

The small, semi-rural Mutual Aid Group to which I belong wanted to set up a telephone befriender service during COVID. I did quite a lot of research first into the different products on the market, and couldn't be happier with the CircleLoop app and their customer service. It does exactly what it says on the tin. We did have a few problems with set up (through total inexperience on our part) and the team couldnt have been nicer or more patient. We have been using it for over three months now and I definitely recommend.

18. August 2020
Bewertung ohne vorherige Einladung
CircleLoop-Logo

Antwort von CircleLoop

Thank you Helen for your review! Great to hear how CircleLoop has helped during COVID.

Bewertet mit 5 von 5 Sternen

Fantastic product, outstanding customer service!

I use Circleloop across 4 of the businesses I am involved with and have always been really impressed by the product as well as the customer service.

It's hard to get customer service right, especially in the tech world - but Circleloop have hit the nail on the head!

12. August 2020
Bewertung ohne vorherige Einladung
CircleLoop-Logo

Antwort von CircleLoop

Glad to see you are loving CircleLoop across all of your businesses. Thank you for your kind words.

Bewertet mit 5 von 5 Sternen

It is great to make a really positive…

It is great to make a really positive recommendation about the service provided by CircleLoop. From demo through to implementation the team at Circleloop have made the process easy and been there for support through the transition.

Great communication and product knoledge throughout the process has enabled us to ditch all our desk telephones and use the app on our iPhones. It works seamlessly and we have gained more space on our desk too.

It is so easy to use in / out the office and to transfer calls on the move. I wish we had implemented this service sooner.

28. Juli 2020
Bewertung ohne vorherige Einladung
CircleLoop-Logo

Antwort von CircleLoop

We wish we had you as a customer sooner! Thanks for the feedback Kirsty, happy to see how the whole process was a great experience for you.

Bewertet mit 5 von 5 Sternen

A modern and Professional Voip Service

Having trialled Circleloop's product we decided their service is vastly superior to that of our then current Voip provider. Transferring our business to Circleloop couldn't have been easier. The PSTN porting completed on the promised day (and within the quoted time-window) and the transition to Circleloop's excellent desktop and mobile softphones and re-configuring our desk-sets is a simple and vey rewarding exercise. Circleloop is thoroughly recommended.

24. Juli 2020
Bewertung ohne vorherige Einladung
CircleLoop-Logo

Antwort von CircleLoop

Thanks Bob for your review! Really good to see you recommend CircleLoop.

Bewertet mit 5 von 5 Sternen

Great functionality and so easy to set up

We needed a community wide hot line to maintain regular contact with over 60 people self-isolating during Covid 19. Circleloop was the perfect solution; easy to set up and truly flexible to do what we needed to do - even though when it was designed no one was thinking about a national lock down. I can thoroughly recommend.

17. Juli 2020
Bewertung ohne vorherige Einladung
CircleLoop-Logo

Antwort von CircleLoop

Great to hear how CircleLoop helped during the pandemic. Your feedback is really appreciated! Thanks Chris

Bewertet mit 5 von 5 Sternen

Seriously wished I had gone to these…

Seriously wished I had gone to these guys in the beginning. Had a hell of a time with one of their competitors but thank goodness I found CircleLoop, they were attentive and prompt to react. I'm a happy bunny now and up and running successfully, thank you so much Zac and Dominic! :))

6. Juli 2020
Bewertung ohne vorherige Einladung
CircleLoop-Logo

Antwort von CircleLoop

Thank you for your feedback Derek, it is greatly appreciated.

Bewertet mit 5 von 5 Sternen

CicleLoop: welcome to our Team!

We're a team of volunteers who during the Coronavirus epidemic get food and medication to people in this town of some 27,000 inhabitants, some of whom have had to self-isolate. In very short order we worked a system which uses just one phone line (on-line requests were also possible, so it wasn't as overloaded as it sounds). That line had to be diverted to one of a team who fielded calls for help. In practice that divert meant a visit to a church hall three times a day when a code and the new number had to be entered, and the diversion then checked.

From first view of what CircleLoop could do I knew there was a way it could help us. We looked very carefully, bearing in mind that we have no guaranteed onward funding. Although we could have had a large number of users free for the first three months, we decided to go for a more basic option for sustainability. That meant using the "out of hours" capability on CircleLoop, plus recorded messages when lines were unmanned at night and part of the weekend.

It's not what CircleLoop is all about, not really, but using it has removed the need for those 3-daily visits which were shared by two people. We've even spread the 3-daily diverts around 3 or 4 people so that disruption is minimal.

We have a lot of Volunteers who are proud to be part of this effort for the town, and a lot of needy residents for whom the effort has been a lifeline and who record their appreciation regularly. CircleLoop has been and continues to be a part of that. This reach out, then, is to say thank you to CircleLoop for being there and for the generosity in providing the service gratis for three months. You have played and continue to play an important and reliable part in what we continue to do and are, really, a part of our Team.

6. Juli 2020
Bewertung ohne vorherige Einladung
CircleLoop-Logo

Antwort von CircleLoop

Fantastic to hear how CircleLoop helped during this pandemic. Thank you Richard for your feedback and we look forward to this ongoing working relationship!

Bewertet mit 5 von 5 Sternen

Great team and a really good service

Great team and really good service from initial contact. Software is easy to install and set up even with a non-standard handset. Call quality seems really good.

3. Juli 2020
Bewertung ohne vorherige Einladung
CircleLoop-Logo

Antwort von CircleLoop

Thank you Ian for the great review

Bewertet mit 5 von 5 Sternen

Thank you CircleLoop - Great company

We were very lucky to find CircleLoop just before the country locked down in March. CircleLoop generously offered health and social care companies a temporary cost free solution. We have an on premise phone system and we have been able to tag the CircleLoop system onto ours. This has meant that our staff can safely work from home and answer calls in the same groups they had been answered in the office. The setup was very easy and the system is simple to use. Support has always been forthcoming and any issues quickly resolved. We are extremely grateful to the team at CircleLoop for making the transition so easy.

24. Juni 2020
Bewertung ohne vorherige Einladung
CircleLoop-Logo

Antwort von CircleLoop

Thank you Louise for the feedback! Glad we could help during this turbulent time.

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