CheapCaribbean Bewertungen 

Warning to other travelers*** This was my first and LAST trip booked through CheapCarribbean. I realize they can't control the weather, but due to the winter storm Fern, American Airlines notified me that I could change my flights 5 days before my actual travel date. Multiple contacts with their agents resulted in ZERO help. Only "We're sending an email to the resort, once they respond, we'll contact you".

End result, no follow up, not even after the airlines actually cancelled and then moved my flight to a later date. I called the hotel directly and explained that CheapCarribean was waiting for an email from them, the resort front desk told me that was essentially B.S, and that you CheapCaribbean could change it. I then spoke with another of their agents, same response as before "We promise we'll contact you once the hotel responds".

Now, two days after the airlines have changed my flight, they send me an email letting me know my trip is coming up (with the old dates)... Obviously, no one is following up on anything. It looks like we'll just lose days off our trip.

Had I booked directly, I could have modified everything but, since I booked through them, I'm completely dependent on them to make the changes, and on the surface, it appears that they don't seem to be doing anything meaningful.

I also have tried for the last four day to get my airport transportation change sorted through you. On 3 occasions, I have been told that they will send an email to Amstar and then contact me once they have responded. My new flight is tomorrow and no one has contacted me. I contacted Amstar directly and they have no record of communications with cheapcarribean. In other words, their agents are either completely incompetent or simply being dishonest.

The most horrible company ever ! they booked me on a 7 am flight and it took and hour an a half to get to the airport!!! I found out that the flight was cancelled when i got there in the coldest day of a year . No flights in sight
They had the audacity to not
inform me about the cancellation .
I spent 6 or 7 hours trying to reach them ..no reaponse.

They do not tell you the truth about the properties, they lie to get the business. For example, they told me transportation was included I get to Aruba, I was told that’s not the case. The hotel has no elevators , the hotel is like a motel. They said it’s all inclusive and it is not, you have to wait to be shuttled to a restaurant for food.

This is the first time I have ever booked an all inclusive through a third-party company and I will never ever use them again! They changed our flight several times and then a day and a half before we were set to fly out I get a voicemail while at work (I work 12 hour shifts) saying our flight was canceled (I kept the voicemail), I then go to my email and they have an itinerary showing our flight leaving a completely different airport 1 hour and a 1/2 from our original 45 min drive. This caused me to panic thinking all our plans have changed . I called cheap Caribbean as soon as I got home from work and they were closed. I then called American Airlines to verify our booking and our flight was not canceled so that means Cheap Caribbean flat out lied to us! While checking on our booking American Airlines found that one of our passangers birthday was in there wrong and it cost me $438 for them to correct the issue. I went on Cheap Caribbean to check the info I gave them and his birthday was in there correctly. I tried to get a refund from Cheap Caribbean since this was their error when they booked the tickets but they will not take responsibility and refund my money. They said I have to get my refund from American Airlines which is who charged me in the first place. I will never use them again, it was the worst experience I have ever had to deal with, what kind of business flat out lies to you about your flight, screw up a birthdate and refuse to resolve it. Do not use this company, there are many third party apps to choose from out there and next time I will be sure to check the reviews before I use them!

First time using this company, and the last. I bought travel insurance for medical emergencies and had to use it in march for Jamaica. I rebooked for June and it said everything was good using travel credits. We get to the airport they say our ticket was VOIDED. I had to pay out of pocket for my plane tickets and then panicked to get my hotel back. There is no emergency call center opened out of business hours which is insane. They offered to only give me $800 out of $2600 for the plane tickets so I basically wasted tons of money on this horrible website. Do not use it, the only thing that saved my vacation was the resort staff.

Holy cow - where do I start. I have received extremely poor customer service on numerous occasions, many calls and many frustrating conversations. They are unclear on their own policies, inflexible and often un-kind. Really struggled to get any clear information on my booking, then when I unfortunately had to cancel due to a medical emergency; I was informed that the “insurance” I purchased was not “showing up in the system” so I lost $1200. Now - I have gone to re-book the trip with my credit and been informed of the many limitations of this credit. No one seems to really understand my questions or concerns - they constantly transfer you to different departments and do everything in their power to avoid escalating the call to a supervisor. So - even when none of your questions are answered (sometimes literal silence on the other end…) you can’t even speak to another person… it’s pretty bad. Spend your money elsewhere to avoid losing your mind ..

I really wanted to love my experience with Cheap Caribbean, but unfortunately, I ran into a major issue that was never properly resolved.

I booked a JetBlue flight through their platform and selected specific seats, which were confirmed in my email from Cheap Caribbean. But when I checked in for my flight, JetBlue had no record of those seat selections. At that point, the only seats left were more expensive ones—and I had no choice but to pay for them or risk missing my flight and losing my entire trip.

I reached out to Cheap Caribbean immediately. JetBlue confirmed, both in a live chat (which I saved) and in a call with a Cheap Caribbean agent on the line, that the seat confirmation had never been sent by the agency. Still, the only solution I was offered was to wait 24 hours for a supervisor callback—which made no sense since my flight was leaving before then.

I never received that callback. Not in 24 hours. Not in 6 days. I had to follow up myself, and even then, I was told there would be no refund or further escalation. I made every effort to resolve this directly and respectfully but was met with a disappointing lack of ownership.

I’m not someone who usually posts reviews, but I felt like I had to share this experience. I wouldn’t want another traveler to get stuck in a similar situation—especially when you’re trusting a company to get important trip details right. I hope Cheap Caribbean reconsiders how they handle situations like this in the future.

Hotel doesn’t have my reservation, was never able to get a hold of customer service for them so I tried to reach out to Cheap Caribbean but to no avail. Multiple emails unanswered and endless music playing when you call but never could talk to no one. Very frustrating after they took my money they disappeared. NEVER BOOK WITH THEM, RUN FAR AWAY!!!!

Booked our trip and were already at the hotel checked in when we called to see if we could modify and go to the next level up of an iberostar resort when they hung up 3x so we thought it may be a connection issue. We then went to the website to modify and in the process got an email that our reservations were cancelled. We immediately called and the customer service rep was horrible and said we cancelled and "to bad so sad". They told us we had to pay out of pocket for flights home and try travel insurance to get a refund. We had already paid the over 5k in full months prior. After 4 hours on the phone and being told that reservations couldn't be cancelled after check in at the resort despite them doing so we got no where. We ultimately called our airline and explained the situation and they assured us they had been paid and saw that Cheap Caribbean had attempted to cancel and they stopped it. The onsite liaison still had our reservation but said that they wanted us to call them again. We did not as we spent hours on the phone with multiple disconnections with them getting nowhere. Our hotel never had an issue but Cheap Caribbean continued to send us emails that our trip was cancelled despite us being at the resort already. NEVER USE THEM, it was the most stressful and unprofessional experience ever. Appalling overall and luckily Delta airlines and Iberostar are wonderful as was the woman from Amstar at the resort. This company was great years ago but no longer and they are owned by Hyatt so beware.

Cheap carribean deals are very good, we had a great time in riu republica, the workers on site are nice and friendly. The place is huge so it offers everyone something to do and to spread out. The water park is fun and thr food was good and so many choices. I've used cheap carribean many times and yhey never failed me. Even when the covid pandemic happened , they held your credit until I can book again after the pandemic.
Thank you Cheapcarribean.com

Don't go through them. Go directly though the hotel and airline. You will have less changes for cancellations/changes and it's the same price or cheaper if you go through the hotel and airline directly. I had to change our flight and they charge a "brand penalty."

I made all of my selections and then they need a litany of information for a travel purposes, which I fill in for the three travelers. Then I put in my credit card information then it says it’s processing my dream vacation for 20 minutes and the screen never changes. I called the customer service number and they said well that’s because the price changed. Are you kidding me? You can’t keep a price on lockdown long enough to let me put in the three traveler’s first, middle and last names,known traveler numbers and a credit card number? Trash. I will never use anything associated with cheap Caribbean or Apple leisure group or the Hyatt company nor will I ever stay at any Hyatt owned property ever again for any reason.

Second time using this site. First time had no problems. Second time, they spelled my last name wrong. I caught it within a month of my trip, plenty of time to change it, and within their guidelines of fixing a problem. Was first told to contact the airline directly as they could not fix names on international flights. Did that, and airline said the request had to be done by the travel agency. Went back to cheapcaribbean customer service and they said the issue would be resolved up to 7 days before my trip. It is now 6 days before my trip and customer service is still saying that I have to contact the airline, even though I was told last week it would be fixed.
Such a scam! They have full payment and now I will not be traveling on my trip.

Horrible Experience w/ CheapCaribbean.com

I would STRONGLY advise against booking with CheapCaribbean. This has been the most frustrating and unprofessional travel experience I’ve ever had.

I booked a vacation package with them, and due to errors made by their own agents, my reservation was canceled THREE times without my consent. Each time, I had to call and rebook, spending over 6 hours on hold trying to fix their mistakes. They even booked my trip under a test account, which isn’t even meant for real travel!

After all this chaos, I decided to cancel and book directly with the airline and hotel. That’s when they refused to give me a refund for the $3,029.03 I paid and instead tried to force me into a travel credit while deducting $900 in fees—fees for mistakes that were entirely their fault.

To make things worse, they “lost” $854 of my money and couldn’t even account for where it went. Their customer service is a nightmare, full of empty promises, and no one seems to care about actually helping customers.

This company is completely dishonest, disorganized, and untrustworthy. If you value your time and money, do yourself a favor and book directly with hotels and airlines. I’ve now disputed the charges with my bank, but this should have never happened in the first place.

Avoid CheapCaribbean at all costs!

Although cheap caribbean wasn't at fault for my vacation going terribly bad. There customer support was excellent. But my stay at the Oasis Grand oasis was horrible.
Before I share my experience i would like to say formally commend Mr. Raul Lescas for his exemplary service, characterized by exceptional professionalism, unwavering honesty, and a steadfast dedication to guest satisfaction. Mr. Lescas distinguished himself by proactively addressing a challenging situation with notable empathy and precision. His meticulous attention to detail and commitment to maintaining the highest standards of service not only resolved our concerns but also significantly enhanced our overall experience. His performance is a testament to the caliber of excellence that every guest should expect, and he undoubtedly stands as a model professional within the hospitality industry.
Janet Anzures epitomizes managerial failure. During my stay at Oasis Pyramid in Cancun, her conduct as a manager was nothing short of appalling. In a situation that demanded prompt and empathetic attention, she remained glued to her phone, blatantly ignoring pressing guest concerns. Her dismissive and disengaged demeanor, coupled with a complete absence of basic professional courtesy, not only exacerbated our difficulties but also undermined the resort's potential. It is astonishing that someone in a leadership role could display such a flagrant disregard for customer service and hospitality—making her, without doubt, the worst manager I have ever encountered.
We are currently staying here never felt so unwelcome

Lesson learned and I should've known better than to book with them after reading their reviews. We were promised a $125 room credit for the cruise that we booked with them. Of course, you had to read the fine print in the confirmation to go back in and "redeem" that credit online, which I did. In fact, I redeemed it multiple times because I suspected that they were going to try to say that it wasn't "redeemed". Now, we are back from our cruise and never received that room credit. I've spoken with 3 different people, and they all give me a different excuse from blaming it on Royal Caribbean (telling me that we did redeem it) to telling me that we never redeemed it. The last person that I spoke with was going to give us a refund, but had to evacuate for a fire in the building. Maybe that's true??? If that's the case, I wish everyone safety from the fire, but it seems a little bit suspicious.

I booked 2 cabins, so I'm out both of the promised and redeemed creditis.

Do not use this company!!

We experienced a 2-day power outage at our hotel which we booked through Cheap Caribbean The hotel issued a 2-day credit but said it had to go thru Cheap Caribbean. I contacted CC upon my return home. I spoke to Rahul and he immediately began working on my case. He kept me informed throughout the process and although it took some time. I have received my refund
We have used CC many times and will continue to use them for future trips.

This is the first time booking with CheapCaribbean. I am soooo impressed. Super easy, no hidden fees, all questions I had were answered Immediately and everything went smoothly. I did EVERYTHING in one Easy booking. Flight, Resort, Transportation and I opted for the low cost insurance plan they offer (which you don't need to have but for security reasons due to hurricane season, I wanted to have a safety net that I would receive A FULL REFUND if I cancelled or something happened to the building, weather didn't permit, etc.) I have book with several others before which were nice but it was hard to get answers I wanted to the questions I had right away and it was hard to talk to a LIVE PERSON with the other companies. I am a worry wart and CheapCaribbean took care of all of my need AND had the best price hands down!! I will definitely be booking with CheapCaribbean again. Again, the Ease, Security and Confirmation each step of the way will have me coming back to them.

Customer service gave me wrong credit information that i have credit for $388.35 after calculating and when i call back other customer representative is saying u got wrong information from previous representative. How come that can happen

Never use this company, it is a scam!! Booked a vacation with them and noticed I had the dates off by 1 day. Contacted them by chat within 10 minutes of the booking and I was told they could not change the dates, I would have to cancel and rebook. They looked up my booking and verified I would get 100% refund in 24-48 hours before I had them cancel it. I have the entire transcript of this conversation that was emailed to me by their system. They only refunded a small portion of the total cost. I have been fighting with them for months. No refund, no travel credit, no customer service. TERRIBLE experience, TERRIBLE company. I would rate them zero stars if it were possible.