Carpenters Group Bewertungen 

They helped me so much with everything

Carpenters where very helpful throughout the whole process of the claim had zero issues dealing with any parts of it would highly recommended them

Had a referral from my insurance following an accident. Whole process handled by Gregory Taylor and although it seemed slow I was kept informed of progress and cause of holdup at all times ( mainly due to my employer not responding to requests) overall I was very happy with the service provided and would recommend Gregory to anyone else needing help.

Terrible. They closed my case saying that I didn’t want to make a claim even though I have been emailed a case number stating my claim is now open and have a car worker. Even for an email stating o will get a medical appointment by 2/8. Very bad company who do not call you back

would highly recommend carpenters group, they dealt with my claim very fast, got the best outcome and also kept me updated the full way, thank you loughran especially for the fast replies it is much appreciated

I had a great experience with Abby Keenan handling my injury claim. She was very professional, friendly and kept me informed throughout the entire process. Thanks Abby

Funny how Carpenters Solicitors reply to complaints and not to those who, after an hour, or even two, or even four hours ago left shining reviews with no thank you replies forwarded by Carepenters Solicitors..
I question the authenticity of these reviews (without prejudice) and I also question how, why and in what capacity have they been helped so swiftly…?
I'm still waiting for my conclusion and award, after a long 43+ months and counting.
ABSOLUTELY UNNACCEPTABLE

5 stars for Ella Bruce... amazing job thsnkyou so much.
Before Ella i would rate low as i had to fight to be represented!
Thankfully i did not give up as i knew i was not in the wrong....
2 years later after paying extra to renew my insurance and a lost no claims bonus i am pretty dusgusted at Aviva insurance. Who still havent processed my renewed no claims bonus 🙄

From the outset I've had Carpenters and the brilliant Michael Dutton on my side. While in hospital for a month of major surgery my case was being carefully and skilfully handled with minimum stress for me. The level of communication has been extraordinary. Continuous updates, by phone, with detailed information and all of my queries answered.
I could not have wished for a better outcome. Thank you Michael, Ryan and Carpenters. You made it easy.
My accident was September 2025, my outcome less than a year later.

Simply Amazing,

First thing you have to take into account is that this things take time and it won't help anybody you stressing about. They assured me everything is fine and explained to me in details the whole process and and options available. They did a cracking job and I am happy I had them in my corner

On behalf of Mr P Evans. I contacted Carpenters Group after being in a car accident in 2021. Reece James took on my case and has been very benificial for the outcome I got. I thank him for his patience over the years with having to deal with the long on-going issue with the other party dragging things out for so long. I highly recomend Reece and the Carpenters Group.

My case worker Mr Owen Grant was Very helpful with my case and kept me updated on every process of the journey through my case.And I would like to thank Him By leaving this review.

I had an accident early December 2023. I have had an mri last September 2025 and am still waiting on the results 10 Months on. They continue to ignore any messages sent on the system and I am unaware of any further actions I need to take. There is no contact number to speak to my case handler. When I did get through to a helpline they transferred the call then hung up after 20 mins waiting

I have only offered 4/5 due to my initial communications with the original case handler that was allocated to my case. He was appalling and NEVER replied to my emails and calls! It took an email to the MD of Carpenters to make things change. I was then allocated a much more professional and attentive person named Vicki. Since she took over my case I was kept informed and she replied to every email I sent and call I made. I would give her personally a 5 star review. My case is now settled and Vicki was instrumental in moving things along to its conclusion. Thank you Vicki!

Carpenters was always quick with anything I had to do, they always kept me informed with any problems and was sorted swiftly and timely.. a long process but at the end now ...
Thanks so much

Fearful that the negative questioning is going to result in our insurance claim being rejected?

I just want to thank carpenters solicitors for everything they have done for me over the years regarding my complex case. My case handler Lorraine was absolutely incredible. The communication was amazing, any questions I had Lorraine answered them in quick timing explaining everything I needed to know. Lorraine was always on the other end of the phone to put my mind at ease when I needed her. Lorraine really did go above and beyond for me and the outcome was absolutely amazing! Thank you very much! I truly would recommend Lorraine to anyone who ends up in an unfortunate situation like I did. Once again thank you so much

Never went through with claim yet they bombard me with constant phone calls when I already told them I don’t need them. Stop the harassing calls!!!!!!!!

Over the past 12 months, Carpenter’s Group did an outstanding job managing my case. Their excellent response times and overall efficiency made the entire process seamless, and I am incredibly satisfied with the final result. My case was handled by Simon Taylor. (Intermediate Track Team)

CASE: SOU0843/55713 - Accident 12 May 2025
I have experienced a complete lack of professionalism, care, and communication from Carpenters. My senior case handler, Abigail, has repeatedly ignored my emails, and Customer Service has been equally unresponsive.

Their brand promise — “Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation” — could not be further from my experience.

I have been dealing with Carpenters since my accident on 12/05/25. Despite several complaints about poor communication, lack of updates, and no progress on my case, all I ever receive are apologies followed by more silence. (The other party admitted liability straight away).

After contacting Hastings (the insurer I purchased the policy from), Carpenters finally called with another apology and a promise that the issues would not continue. I was assured my case would move forward and told to contact the person who called if problems persisted. This turned out to be meaningless — it was simply their general customer service line, not a direct contact, and no one took ownership of my case.

I was told my claim had reached the negotiation stage.

22/05: I received a losses agreement from Abigail, which was incorrect despite me clearly stating I had lost two weeks of work. She later corrected it.

Offer made and told to reject this, which I did. Other insurace requested some evidence - payslips etc.

22/05 - sent evidence requested.
27/06 - sent evidence requested.

Since then, I have received no confirmation, no update, and no indication that anything has been passed to the other insurer. My emails have been ignored yet again. At one point, Customer Services refused to deal with me and told me to go to the Ombudsman — adding even more stress after already dealing with an accident, repeated delays, and a complete lack of customer care.

I will now be contacting Hastings again to raise a formal complaint about Carpenters.

No customer should have to endure this level of disregard.

Do yourself a favour — avoid Carpenters. They do not value their clients.