CARAMELLA Bewertungen 1’221

I returned multiple items, which was recieved back by Caramella on the 8th December. Despite multiple emails and conversations I still don't have my refund. Even with the Christmas period it's been nearly a month since they got the return back. I used to love this brand but I won't bother in future as they're now simply holding onto hundreds of pounds of my money for no real reason. Avoid!

I placed my first order with Caramella. The delivery was exceptionally quick. The quality of the clothes are fabulous. However their customer service is outstanding. Even during the busy festive period the response was quick and very helpful. I’ll definitely be a returning customer

Orderd quite a few things from here now and it’s always been quick posting and the items have always been lovely quality especially the cream knit EVERLY set love it thank you

Excellent Customer service experience on product information. Clothes are of excellent quality. Will be ordering again.

They didn’t have what I was interested in but showed me another item of clothing that was very similar. Very kind and quick response x

service was amazing ordered at 11pm an order was ready next morning by 9am service was amazing an girls was so helpful and quick on replying.

Great communication and really helpful

Great service fast delivery I will being ordering again I highly recommend ❤️

i placed an order and the item was stunning, unfortunately it was just abit too small for me and needed some help with the returns process and the customer service was so so lovely and so appreciated x

Fab customers service, super quick to help and to post out.
Gorgeous clothing

I love Caramella! First discovered them on TikTok, their live streams are a great way to see the products being tried on and it’s a chance to grab some fab discounts. The live staff are always so lovely and helpful. I ordered 3 fur coats for this cold season and wow, so luxurious. The quality for the price is incredible. I also had an issue with a return and contacting customer service who didn’t receive my first email but following that the team were great and dealt with the issue quickly. Highly recommend. Thank you angels <3

I pre ordered an outfit recently. I had queries about my order and they responded straight away!! Amazing customer service xxx

Amazing customer service fast response times ! So helpful ❤️

I always buy from Caramella and honestly couldn’t love them more! Every single time I’ve contacted them, I’ve had the quickest response – their customer service is genuinely amazing and they never fail. The products are always unreal quality and never disappoint. The clothing items are worth every penny. It’s a company I trust completely. I couldn’t recommend Caramella enough and will 100% keep coming back 🫶🏼

Ordered the Camille co ord in Chocolate and I am obsessed! The quality is amazing and I received so many compliments. Customer service were super helpful when contacting them regarding my order, CARAMELLA is my new go to for a glam outfit🫶🏼

what a company to work with i buy clothes of this site pretty much every month and both service and cloths are at the highest quality highly recommend xx

Would highly recommend ordering from Caramella. The shorts are amazing and great quality. They had a supplier problem with the items I ordered causing delays but I was kept updated and as soon as the delivery was fulfilled they were sent out to me the same day. Eve was super helpful and I will be using Caramella again. xx

Really quick replies & great customer service!🫶🏼

Have ordered a few things over the years from Caramella and always loved how quickly things got delivered . Recently I dealt with Eve who was super helpful when I got confused with my latest order.

My query was attneded to very quickly and the service was great, nice to see brands communicate with there customers the way Carmella have done with me💕