Brayleys Cars - Brayley Nissan Coventry Bewertungen 

Was meant to collect the car before 10 am for a service , after a couple of phone calls to chase it up it was collected 12.15
The car was back around 3 pm usually this would be well after 5pm. The car usually comes back after a service being fully valeted which we are always grateful for . This time NOTHING !
I would like to know why ?

Great service, great staff, can't do enough for you. Help with all the technical stuff as I'm not great at it. This includes ordering a new log book for my old car as I had misplaced it. BRAYLEYS Nissan in Spon end Coventry, I would highly recommend.

Staff really friendly welcoming, didnt need to leave my car they fixed the screen there and then, help person.

We had a great experience at Nissan, Sam who sold us the car was so knowledgeable and friendly he made us feel any question was welcome. The day we picked up our new car he took his time explaining about the new features and made the whole transaction seem less. Thank you Sam, we are loving our new full electric Ariya

All the staff were really helpful and listened to any worries. Nathan dealt with our purchase and we were kept updated and well informed throughout. On the day of collection Nathan guided us through all the gadgets etc.
Thank you Nathan. You went over and beyond. We are delighted with our Nissan Micra EV. :)

Communication all good car ready on time

Reception saw me immediately and took the keys. They told me that the car would be ready in a couple of hours and offered me a coffee whilst I waited. I chose not to wait and was contacted by phone when the vehicle was ready. A video was also sent to me explaining any issues that were found.

Sam the salesman was great from start to finish. A nice polite young man. The only downside was that my finance was delayed - perhaps a learning curve, the finance could have been sorted ahead of picking up the car to save waiting for a couple of hours. But this was Sam’s first dealing with the finance company camoola.
Absolutely love the car though…. Well worth the wait

While looking for a newer car we visited Brayley Nissan among other dealerships, their customer service was excellent, Stephan in particular.
Would I buy from Brayley again? Yes.

Excellent service from start to finish! Managed to get my car in and repair in very short notice, which enabled me to go on holiday.
Cannot fault anything. Joshua in particular was exemplary!

Staff really helpful and informative. Really happy with their service.

Always friendly and professional a pleasure to deal with

Everything was nice and easy. All well explained and very friendly and helpful staff.

Good meet and greet very impressive with the booking and reception the only grip was car not cleaned due to a new environmental idea didn’t no about it until picking car up can understand it but you were jet washing cars around the back so bit miffed about that and disappointed

The staff were friendly,polite, knowledgeable and efficient.
Overall the visit was a pleasurable experience.

Excellent service received from start to finish.
Big thank you to Sam Newport who looked after us. Sam was very polite, patient and knowledgeable, which really helps when you are making such an important purchase.
Would highly recommend this company.
Thank you

We were dealt with courteously and the salesperson displayed good knowledge of the car we were interested in buying. We appreciated being treated with patience bearing in mind the number of issues we needed to take on board.
Efficient, apart from confusion over whose email address and mobile number to use.

my extreme dissatisfaction with the appalling service I've received since purchasing my vehicle. As a female customer, I've been treated unprofessionally and with blatant disrespect, with any professionalism only appearing when my partner intervened. Issues were reported within the first six months, yet I received no meaningful assistance. They sold me a Peugeot and told me everything was covered under warranty, but when issues occurred, they said they couldn't do anything because it wasn't a car they deal with, even though they sold it to me. They tried everything to avoid paying & stated the warranty does not cover the wet belt & they themselves will not be paying for anything regarding for the car (may I add my car is still in the year warranty) until I mentioned the Consumer Rights Act 2015, at which point their attitude completely changed.

Despite my rights under the Consumer Rights Act 2015, the company (Harry) stated they still don’t have to pay but has failed to provide irrefutable evidence that faults were not present at the time of sale. My car was deemed unsafe to drive, 2 weeks after my car has been stuck in a garage the company then authorised necessary repairs, despite legal obligations. I was also misled with false information regarding a replacement and warranty coverage. The wet belt went, and fibers gotten into the engine and various solenoids, yet they've tried to claim it's wear and tear, even though I reported these issues soon after buying the car. The excuse of "wear and tear" after only 3000 miles is insulting and unacceptable.

I am deeply concerned to learn that, upon referring my car to the Peugeot garage closer to my location, a representative from Brayleys (Harry) made disparaging remarks about me and my partner to the Peugeot garage stating they have had enough of us calling them, I contacted Brayleys no more than once or twice per day. This was a direct result of the lack of communication from your team Consequently, I was obliged to contact your service department multiple times to seek information on the status of my car because not once did Brayleys try reaching out to us to give us a update. This unprofessional conduct is not only offensive but also reflects poorly on Brayleys' commitment to customer service.

I am still awaiting the full phone logs related to my interactions with your dealership. details of our conversations and addressing the discrepancies in the information I have received.
During one of my calls, your salesman, Joshua, stated that Brayleys would take my car back and provide a full refund. He also mentioned the possibility of exchanging my current vehicle for a new one. Given the issues I have encountered, these options were presented as potential solutions.However, when my partner raised these points with Manager Chris, he stated that such actions were not permitted and would not occur. This contradiction highlights a significant misrepresentation of options and creates further distrust in the information provided by Brayleys representatives.

I strongly advise against purchasing from this company."

Great experience. Alistair made everything straightforward and clear and was quick to respond to any queries.

The team there is very reasonable and supports customers throughout the service.