Brayleys Cars - Brayley Nissan Coventry Bewertungen 

Staff friendly and professional and were prepared for my appointment. A courtesy car was available at reasonable cost that saved me an hour and a half journey home by public transport after dropping off the car.
Time estimate given for completion of works was accurate. I received video and email about the courtesy vehicle health check. Received reports for recall and vehicle health check to go into my service folder.
Website should include the different opening hours for service center as it was not possible to collect my car on Saturday. The premises are open at weekends for sales.

Thank you - Would definitely use Brayleys again.

From the start, staff were helpful. The service to my car was completed in good time and I was kept informed of its progress. I was able to collect my car sooner than I had expected. Both my car and I were treated well.

Efficient major service. Dropped car off and walked into Coventry town centre for a bit of shopping etc. Josh called us about 2.5 hours later to say it was ready for collection. Very polite and courteous.

If I could rate the service on a scale of 1 to 10, I would easily give it a 20 out of 10—it was an absolute pleasure from start to finish.

I want to give a special shoutout to Ionela, who was the most fantastic, helpful, and professional person I have ever dealt with. She represented your brand with flying colours through every obstacle with my car and kept me updated with incredible warmth on the phone every single day.

I also want to highlight Ella, who didn't just go one extra mile—she went at least 10 extra miles! Even though the repair was on the pricier side, Ella made the entire process so smooth, painless, and stress-free that it felt like winning the lottery.

The rest of the team—Ryan, Josh, Pav, and Lauren—did such outstanding work getting my car repaired. Their dedication truly proves the deep experience, skill, and quality that Brayleys Nissan Coventry operates with. You should be exceptionally proud of every single one of them.

This experience has made me a truly proud owner of my Infiniti Q50. Knowing there are only around 250 of these on UK roads, I love driving such a rare machine, and your team reinforces why Nissan builds such fantastic, resilient, and beautifully designed cars.

In fact, because of the top-tier care and service you provide, I am genuinely considering purchasing a new model from Nissan soon (even if my current credit rating might make finance a slight puzzle to solve!). It’s your customer care that has won me over completely.

Great service from Stefan Burns who was extremely helpful and knowledgeable. I’m delighted with my new car so far. I would definitely use this dealership again.

Outstanding team at Brayleys Nissan Coventry, dealt with my Querie straight away kept upto date with repairs to my vehicle from a vehicle recall, warm friendly service from the start and team keep up the outstanding work.

Every time I've visited my local Nissan it has been a pleasure, the staff are very helpful, friendly and efficient.

quick service. friendly staff. and decent free coffee too

from the booking of the work to picking the car up - all very professional

Great customer service
Kept in the loop all the way through the process
Lady in the office office was excellent credit to the showroom

Very good service ,we waited for the car to be serviced ,the sales people in the showroom did not seem as friendly as they were before when it was west way

Spent over £3k to have a repair that can’t be fixed, total waste of money. Where is my refund!

Transparency and efficiency were key to my 5-star experience rating. Granted the car I put in for the major service is only 2 years old, but given the set up and professional approach during the whole process I have no reason to doubt that the service would be consistent. I will always return to Brayleys.

Excellent service very professional kept well informed during service and MoT

Very good service and helpful 👍

Felt like a personal and individual approach was taken. Much time and care was taken to discuss any issues that were found, and with honesty about when the work would need to be done and suggesting different levels and costs. I like the shared video of my car, showing me which areas were fine and which needed work, and why. All the staff I dealt with made my appointment and all communication with me seem important to them. Great customer service and care, more than any other garage I have dealt with.

Excellent advice and service very helpful with my queries
Service advisor Ella extremely helpful went the extra mile to help

I dropped my car off and asked if it could be ready by lunch time they said they would do their best which they did and the car was ready for me to collect at 11am

Quick friendly service would recommend.