This was my second year using Big Green Coach to travel to Tomorrowland, both the reps and drivers made the journey such an enjoyable part of the experience. A 16 hour coach journey can seem like the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We traveled from Manchester to Wembley to see Bruno Mars last night and the journey there and back I cannot fault! We got on a coach that had 3 pick ups and I believe there was a coach going direc... Mehr ansehen
Unternehmen hat geantwortet
Used BGC from Norwich on 7/7/26 for travel to the BTS concert at Tottenham Hotspur Stadium. First time using your company.. and my last. We were dropped off at Cambridge, being told that was as... Mehr ansehen
Unternehmen hat geantwortet
Coach was over an hour late to pick us up at first stop. No communication. Smelly toilet. Terrible driving. Dumped us at Wembley late after the doors had opened so pre concert plan ruined. Made no cl... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The UK's largest and most trusted travel supplier to the Events Industry. We transport over 100,000 customers to music and sporting events every year and we're proud to be carbon neutral!
Kontaktinformationen
3.4
Akzeptabel
1978 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 88 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Helpful customer service
Helpful customer service, they helped me move my coach time with minimal hassle. Friendly team!
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Big Green Coach
Thanks for the 5-stars, Harley! We really appreciate it.
Excellent service first class got…
Excellent service first class got back to me straight away. And sorted out my inquiry. Customer service excellent.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Big Green Coach
Thanks for the kind review, Robin! We're glad our customer service team was able to help.
Really fast customer service
My daughter booked a shuttle bus but entered the wrong email address, but couldn't change it on the website; I contacted and within 3 minutes I had received a reply, the address had been changed and the booking confirmation reset - absolutely brilliant service!
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Big Green Coach
Thanks for the 5-stars, Stephen! We really appreciate you taking the time to share your experience.
Great customer support by the team
Great customer support by the team. They are so helpful, knowledgeable and friendly
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Big Green Coach
We really appreciate the kind review, Geeta!
Great customer service
Booking process was super easy, and when I needed to make changes the team were so responsive and helpful and helped me get everything sorted. Thank you!
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Big Green Coach
Hi Emily, that's great to hear! We look forward to having you on board.
I had to cancel some of the bus tickets…
I had to cancel some of the bus tickets for the trip to see Metallica. The person who took the tickets from me , didn't require the travel. Unfortunately I couldn't get the money back. But it freed up a place for someone else. Big Green Coach staff got all this sorted for me today. Letting them know, stops them hanging about for someone who is not there. Thanks again. Definitely use you in the future.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Big Green Coach
Hi Andy, thanks for the 5-stars. We hope to have you on board with us for another event in the future.
Customer Service Help
Hadn't received a verification of my booking for EddFest travel. Contacted customer service about it and they responded within a couple of days, including giving me a link to my account - First time travelling with these guys so I hadn't realised booking a ticket meant I had an actual account with them so that was extremely helpful.
Might have been better to give this info at the time of booking though, unless I missed it.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Big Green Coach
Hey Phil, we're glad our team were able to help and provide more information regarding your Kaboodle account. All customers are able to create an account at the time of booking. If you have any further questions, we're happy to help via customerservice@biggreencoach.co.uk :)
Swift service
Had a query I needed answering, emailed the company and had a reply with the information shortly after . Very impressed.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Big Green Coach
Thanks for the review, Patricia! We look forward to having you on board soon.
Great communication
Great communication, very clear instructions and prompt reply :)
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Big Green Coach
Thanks for the review, Barbara! We really appreciate it and look forward to having you on board soon.
Very efficient and friendly to deal…
Very efficient and friendly to deal with, we had to re-arrange our travel pick up points and this was handled so well by the Big Green Coach Team
Thanks guys!!
Craig
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Big Green Coach
Thanks for the kind review, Craig! We're glad to hear our team were able to help.
I was unable to attend foo fighters…
I was unable to attend foo fighters concert and received a flexi ticket refund which I am very pleased with!
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Big Green Coach
That's great to hear! All refunds for FLEXI tickets are processed within 3-5 working days.
Happy customer
Very good customer service. Polite and helpful
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Big Green Coach
Thanks, Nicky! We appreciate the 5-stars.
Responsive and extremely helpful and…
Responsive and extremely helpful and accommodating. I am looking forward to travelling with them for a concert - giving me a chance to relax and just enjoy it!
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Big Green Coach
Hi Samantha, this is great to hear! We can't wait to welcome you on board.
Excellent customer service
Excellent customer service. Really impressed by how fast they responded to my query
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Big Green Coach
Thanks, Abigail! We really appreciate you taking the time to leave a 5 star review.
Amazing service
I booked with the big green coach company to get from Manchester to Wembley for Bon Jovi on 9th sept but unfortunately no longer able to make the concert so I got in touch with the company to see if a refund was possible. They were really quick to respond the email was sent late in the evening on Saturday and by Sunday morning I had a response back. Thankfully due to having bought the tickets under the flexi I was able to get a refund for the coach tickets (obviously you don’t get the flexi fee back) the refund was processed for me straight away and expected back within 3-5 working days, I can see the transaction already pending to come back to me in my revolut account. I am extremely grateful and happy for the service provided and will 100% use this company in the future. If your getting any tickets for anything I would suggest the flexi as it does cover you if for any reason you can’t make the booking. Thank you big green coach company for being so quick to respond and refunding me 🙂. UPDATE:- I had the refund back in my account within 2days 🙂
26. April 2026
Bewertung ohne vorherige Einladung
Antwort von Big Green Coach
Hi Ashley, thanks for your kind review and for leaving 5-stars! We hope to have you on board for another event in the future.
Cancelled all coaches going to…
Cancelled all coaches going to forbidden forest, if I could give 0 stars I would
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Big Green Coach
Hi Charlie,
We apologise for any inconvenience this may have caused. Unfortunately, Big Green Coach is no longer operating a service to Forbidden Forest.
All ticket holders will have received an automatic full refund. Please do get in touch with customerservice@biggreencoach.co.uk if you haven't received this.
Many thanks, BGC
Great support
Contacted BGC for support regarding an upcoming trip booked. Swiftly sorted and helped me. Thank you so much
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Big Green Coach
Thanks for the 5-stars, Lyndsey! We look forward to having you on board soon.
good customer service
Will update the review later when I've actually completed a trip with them, but so far I'd like to say their customer service was fast and helpful!
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Big Green Coach
Thanks, Tym! We look forward to welcoming you on board soon.
So we booked coach for the tyson fury…
So we booked coach for the tyson fury fight from norwich was told we would have toilet on coach what turned up was sanders bus 10 seater with no toilet a lady got on at ipswich and was told that they have a bucket of can go to a hedge at the next stop you have replied to my email and offered me £15 voucher to use on your website i find your company misleading and tbh disusting AVOID
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Big Green Coach
Hi James,
Thank you for bringing this to our attention. We’re sorry to hear that you aren’t completely satisfied with your recent journey with us.
As stated in our FAQ’s, we always that request toilets are available for our services but cannot guarantee that they will be.
We apologise for any inconvenience caused on your journey. We always take feedback on board to help improve our future services.
Many thanks, BGC
Sorted my mistake quickly and politely
1st time using a coach service and managed to book the wrong day!
I'd first had a bit of a wobble as the venue was wrong on the email, however once I went online all the venues and dates for the tour were available. In my haste i booked the Friday rather than the Saturday.
An email to BGC, less than an hour later it was all sorted.
Here's hoping to travel is as good.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Big Green Coach
Thanks, Julie! We're glad to hear your booking issue was sorted promptly by our customer service team. We look forward to seeing you on board soon.
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