Big Green Coach Bewertungen 1’801

Helpful customer service, they helped me move my coach time with minimal hassle. Friendly team!

Excellent service first class got back to me straight away. And sorted out my inquiry. Customer service excellent.

My daughter booked a shuttle bus but entered the wrong email address, but couldn't change it on the website; I contacted and within 3 minutes I had received a reply, the address had been changed and the booking confirmation reset - absolutely brilliant service!

Great customer support by the team. They are so helpful, knowledgeable and friendly

Booking process was super easy, and when I needed to make changes the team were so responsive and helpful and helped me get everything sorted. Thank you!

I had to cancel some of the bus tickets for the trip to see Metallica. The person who took the tickets from me , didn't require the travel. Unfortunately I couldn't get the money back. But it freed up a place for someone else. Big Green Coach staff got all this sorted for me today. Letting them know, stops them hanging about for someone who is not there. Thanks again. Definitely use you in the future.

Hadn't received a verification of my booking for EddFest travel. Contacted customer service about it and they responded within a couple of days, including giving me a link to my account - First time travelling with these guys so I hadn't realised booking a ticket meant I had an actual account with them so that was extremely helpful.
Might have been better to give this info at the time of booking though, unless I missed it.

Had a query I needed answering, emailed the company and had a reply with the information shortly after . Very impressed.

Great communication, very clear instructions and prompt reply :)

Very efficient and friendly to deal with, we had to re-arrange our travel pick up points and this was handled so well by the Big Green Coach Team

Thanks guys!!
Craig

I was unable to attend foo fighters concert and received a flexi ticket refund which I am very pleased with!

Very good customer service. Polite and helpful

Responsive and extremely helpful and accommodating. I am looking forward to travelling with them for a concert - giving me a chance to relax and just enjoy it!

Excellent customer service. Really impressed by how fast they responded to my query

I had a query regarding my Big Green Coach ticket for a journey at the end of May.

My email was acknowledged immediately and after I provided a couple of extra details my query was fully answered.

Great customer service ⭐⭐⭐⭐⭐

I booked with the big green coach company to get from Manchester to Wembley for Bon Jovi on 9th sept but unfortunately no longer able to make the concert so I got in touch with the company to see if a refund was possible. They were really quick to respond the email was sent late in the evening on Saturday and by Sunday morning I had a response back. Thankfully due to having bought the tickets under the flexi I was able to get a refund for the coach tickets (obviously you don’t get the flexi fee back) the refund was processed for me straight away and expected back within 3-5 working days, I can see the transaction already pending to come back to me in my revolut account. I am extremely grateful and happy for the service provided and will 100% use this company in the future. If your getting any tickets for anything I would suggest the flexi as it does cover you if for any reason you can’t make the booking. Thank you big green coach company for being so quick to respond and refunding me 🙂. UPDATE:- I had the refund back in my account within 2days 🙂

Cancelled all coaches going to forbidden forest, if I could give 0 stars I would

Contacted BGC for support regarding an upcoming trip booked. Swiftly sorted and helped me. Thank you so much

Will update the review later when I've actually completed a trip with them, but so far I'd like to say their customer service was fast and helpful!

So we booked coach for the tyson fury fight from norwich was told we would have toilet on coach what turned up was sanders bus 10 seater with no toilet a lady got on at ipswich and was told that they have a bucket of can go to a hedge at the next stop you have replied to my email and offered me £15 voucher to use on your website i find your company misleading and tbh disusting AVOID