BIG BATHROOM SHOP Bewertungen 

Amazing customer support i ordered wrong handles and had new ones delivered Tily was a star very rare these days to get the service i did. will definitely use them again Top draw.

Ordered a number of radiators for our refurbishment project. On delivery, one boxes had been damaged in transit. On inspection, the brackets for the radiator had been bent completely out of shape. Reached out to the customer service team (Shaunna and Lauren) and replacements were ordered and on their way in 24 hours. Excellent service recovery!
Would definitely use them again.

Live chat with shaunna today about my delivery being wrong and within 10 mins all sorted no stress or hassle thank you so much

Excellent bathroom cabinets, very well made and attractive finish.

Needed a replacement tap handle to replace broken one. Used the WhatsApp link, Amelia found a spare they had in stock. Really helpful, found my old account and put it in my basket for me! - great service well done BBS

We are in the final stages of a new-build home, and recently purchased some bathroom furniture from Big Bathroom Shop.

I became aware of this company by online searches. I browsed their website and found a wide variety of stylish vanity units.

I decided to purchase a number of these, along with the corresponding sinks and hardware.

The items were delivered very promptly and were all very securely packaged, so as to avoid potential damage in transit.

I did notice one trivial piece of hardware which appeared to be missing from the order, but a simple email to the customer service team, and the very next day a very helpful associate called Mariyum reached out to me and had a replacement part already shipped - no fuss whatsoever.

All-in-all, I would highly recommend Big Bathroom Shop, and will certainly be a returning customer in the future.

After buying a bargain second hand product I soon realised it was missing key components to make it usable for my bathroom.
I spoke to both Kelly and Ellie on the live chat - told them what I was missing and if they could help and they found every component I needed with ease.

Thank you both so much, I can’t wait to have my taps attached in the bathroom in all its glory now that I have everything.

Would have given 5 but for a slight product issue. However this was quickly resolved by Lisa from Customer Services who delivered me the replacement part in approx 24 hours. Thanks Lisa and BBS.

I made a mistake with the style of shower screen on my order which I noticed after delivery. The customer service team (jack&tilly) helped me to sort it out and made what I thought was a huge mistake on my part, easy to get the right shower screen asap. Fantastic customer service would highly recommend, great products too!

Our recessed shower head split after 13 months and resulted in water spraying on the ceiling. The shower head had a manufacturers guarantee of 10 years. I recorded a video, emailed customer services and within 2 hours of the team starting their day Monday morning I received confirmation of a replacement being sent. Arrived Weds and fitted.

The most important metric is how well a company handles things when they go wrong. Big Bathroom Shop exceeded my expectations, thank you Lisa

Spoke with Kelly regarding getting some replacement parts and massively helped me out. Very good and quick service anytime i have had to contact them.

Excellent company with fantastic customer service. Products are lovely and when I reached out to the team via WhatsApp I was always helped promptly and efficiently, waiting a very short time for a response. Amelia helped with my query and it was sorted within minutes, I wish more companies could offer such a great service.

First order from this company and would recommended. Tilly dealt with my query quickly , goods received quickly and well packaged for transit. Will use again

The most helpful bathroom shop in England who also have great products at great prices.

I had a bit of a tricky request - looking for a panel for an unknown bath - and Stephanie was specularly helpful. Not only did she help confirm which panel it was she followed up on every stage of the order and wonderfully it fitted perfectly. I cannot say enough about how helpful and easy this whole process was. From customer service to delivery all was spot on!

Having bought these before I had no doubts that they would do the job for another bathroom. Good quality product at a reasonable price. Package comes will all that you need, with clear instructions.

I was looking for a specific shower tray and enclosure, I started a live chat with Lisa H and Lisa soon sorted out the things I wanted and even put into my basket ready, Lisa H was very polite and very helpful. I cannot fault her in any way.

We looked online to find what we wanted come back to you as we’d been before found items ordered & they arrived within 24hrs god service that .

Compared to some on line retailers, your tops of the league, from the start fast easy to order and find what you want, and could not believe how fast the delivery was, and not paying some stupidly price for it thank you so much and sorry product quality well done