Don't waste you money. The pools are faulty, leak, poles rust immediately and bend, pool pumps don't work. The worst customer service you will ever receive. You'll spend a year trying to resolve issue... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Ordered the trampoline for my Grandson for his birthday! Parts are missing so not able to put up the trampoline! Terrible customer service, all we want are the t poles which they do not seem happy to... Mehr ansehen
Unternehmen hat geantwortet
Alpinelite regular wide. Had for over a month, used regularly, been great no air leakage at this point of usage. Can get good sleep on it. Best value pad I've seen on the market. Though, when sleep... Mehr ansehen
Unternehmen hat geantwortet
Great price for airbed and very good quality very useful with electric pump easy to use.it was like sleeping on a proper bed and being higher of the ground make it easier to get out of. Unfortunately... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The leader in everything inflatable and above ground pools, we have a host of different innovative and fun products for you to choose from. Including the ultra-comfortable AlwayzAire™ Airbeds, Steel Pro Max™ Above Ground Pools, Fashion Float collection and the incredible Hydro-Force™ SUP range; we have a range that suits your needs. Explore our website and see what you can discover!
Kontaktinformationen
8 Wentworth Road, Heathfield Estate, Newton Abbot, TQ12 6TL, Newton Abbot, Vereinigtes Königreich
- 0345 576 6020
- info@bestwaystore.co.uk
- www.bestwaystore.co.uk
3.3
Akzeptabel
2780 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I submitted a review regarding a faulty…
I submitted a review regarding a faulty Bestway product, however they responded quicker to the review than me when I complained about the product advising that it had been resolved when in fact it hadn't and still hasn't.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Bestway Store UK
Good day,
Thank you for your further comments. We have reviewed your case again and can confirm that the refund for the returned item has been processed.
If there is a specific outstanding matter you believe has not been addressed, please contact our Customer Service team with your order details and we will be happy to review this further.
Kind regards,
Customer Service Team
Good reliable product
15. August 2026
Antwort von Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
The pump malfunctioned within three…
The pump malfunctioned within three weeks and the customer service returns process was both confusing and conflicting and gave mixed messages. The replacement pump was sent back quickly.
22. August 2026
Antwort von Bestway Store UK
Good morning,
Thank you for taking the time to leave a review. We’re sorry to hear that you experienced an issue with the pump and that our returns process was not as clear as it should have been.
We’re pleased that a replacement was arranged and sent out promptly, and we hope this has resolved the issue for you.
Kind regards,
Customer Service Team
Excellent experience
Smooth transaction with speedy delivery.
Good quality float at a reasonable price.
21. August 2026
Antwort von Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Amazing service when clearly extremely…
Amazing service when clearly extremely busy. Product was fantastic.
26. Juni 2026
Antwort von Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
My Ridgelite air mattress is very good…
My Ridgelite air mattress is very good and I had good service.
19. August 2026
Antwort von Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
I bought a pool pump and after 1 week…
I bought a pool pump and after 1 week it stopped working now I can’t seem to get a response from best way
20. August 2026
Antwort von Bestway Store UK
Good morning,
We’re sorry to hear that you’ve experienced an issue with your pool pump and have been unable to get a response.
We’ve been unable to locate any previous correspondence relating to your order, so we’d recommend contacting the Bestway Customer Service team directly using the link below, who will be able to assist you further:
https://www.bestwaystore.co.uk/pages/contact-us
We apologise for the inconvenience and hope this can be resolved for you quickly.
Kind regards,
Customer Service Team
Speedy delivery with fantastic updates
Speedy delivery with fantastic updates. Great quality trampoline with easy to follow instructions the only downside was the anchors are just useless, need something much better to keep the trampoline from blowing away in just a little bit of wind.
12. August 2026
Antwort von Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Antwort von Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
A hot tub is useless without an…
A hot tub is useless without an airtight filling valve! Thankfully Bestway had exactly what was needed😀
10. August 2026
Antwort von Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
EASY ORDERING AND DELIVERY WITHIN TWO…
EASY ORDERING AND DELIVERY WITHIN TWO DAY WITH EXPRESS DELIVERY PAYMENY. THE BED IS FABULOUS
17. August 2026
Antwort von Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Good product at a very reasonable cost…
Good product at a very reasonable cost and speedily delivered.
4. August 2026
Antwort von Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Poor packaging, good product
Managed to get the last pool cover for my Bestway 10ft pool. Item itself was fine, price was reasonable. Item packaging was very poor - slightly ripped and really dirty. Arrived very quickly.
6. August 2026
Antwort von Bestway Store UK
We appreciate your feedback regarding the pool cover. We are pleased the item and price met your expectations, and we acknowledge your concern about the packaging condition.
Kind regards
Customer Service Team
Pool arrived quicker than expected
Pool arrived quicker than expected, beating the hosepipe ban!
Could do with a better filter pump.
15. Juli 2026
Antwort von Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
great service
25. Juni 2026
Antwort von Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Delivery was quick
Delivery was quick. Arrived before I expected it. Bought for next year as in sale and now have 2nd grandchild that will be big enough to use next year.
31. Juli 2026
Antwort von Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Terrible customer service faulty filter…
Terrible customer service faulty filter pump sent with Pool in June still hasn’t been resolved
31. Juli 2026
Antwort von Bestway Store UK
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues has now resolved this for you.
Kind regards
Customer Service Team
Quick delivery
Quick delivery. Good packing. Easy to follow instructions and well made items.
30. Juli 2026
Antwort von Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Antwort von Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
The delivery was just left on my…
The delivery was just left on my driveway for a £1800 pool which I couldn’t move because of the weight of it and I was on my own
Also, the instructions for the pool were not very clear. It was very difficult to put up and the video that is linked to it. I believe is American and didn’t even have the same components at times.
All that being said the pool is amazing and it has been really enjoyed
28. Juli 2026
Antwort von Bestway Store UK
We appreciate you sharing your experience. We are truly sorry to hear about the delivery challenges with such a heavy item and the difficulties you faced with the pool instructions. We are reviewing our delivery protocols and instructional materials to ensure a smoother experience for our customers. We are glad to hear that, despite these issues, you are enjoying the pool.
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