Berlinnova Bewertungen 

322
TrustScore 2 von 5

2.1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I ordered a prom gown for my granddaughter. It arrived a week after so I had to purchase another dress at the last minute. I reached out by chat for the return address but never received. I followe... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Would give a 0 if possible. 130$ dress arrived cheaply made looking nothing like the picture. Nothing but a scam. Offer returns on website but just try to negotiate ridiculous terms like ten percen... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Should have read reviews, I too will be reporting this as Fraud to my Credit card, as I don't believe our dress is ever coming. ordered a month ago, and they can't provide any update, and say that... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

I ordered my dress a month ago and I was freaking out because I wasn’t sure if it was going to come on time for my prom this saturday. I kept texting customer service which they were really nice but t... Mehr ansehen

Unternehmen hat geantwortet


Kontaktinformationen

2.1

Mangelhaft

TrustScore 2 von 5

322 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2.1

Alle Bewertungen

(322)

14 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

I have been trying to contact customer…

I have been trying to contact customer service since 9/12 on dresses and still no answer. Ordered dress for n 8/17 and they arrived on 9/29. Chat won’t work anymore either. I needed to cancel before it shipped because it was over a month and still no dresses or updates. Event happened and dress arrived after. Convenient there is no phone number to contact one way of getting out of helping customers.

12. September 2023
Bewertung ohne vorherige Einladung
Berlinnova-Logo

Antwort von Berlinnova

Dear Customer

Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.

We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality;Customer service;Logistics and shipping.

If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.

We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.

Kind regards,
Berlinnova Customer Care

Bewertet mit 1 von 5 Sternen

Do not order from this company

Do not order from this company. Payed for speedy shipping and it still arrived late. The dress did not fit even though we took measurements and ordered the correct size. Customer service will not return emails and there is no address to return the dress.

15. Oktober 2023
Bewertung ohne vorherige Einladung
Berlinnova-Logo

Antwort von Berlinnova

Dear Customer

Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.

We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality;Customer service;Logistics and shipping.

If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.

We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.

Kind regards,
Berlinnova Customer Care

Bewertet mit 1 von 5 Sternen

daughters homecoming dress - wrong color

Ordered my daughters homecoming dress in royal blue and received it in light blue. Emailed their customer service 5x and messaged them on their FB and IG social media accounts and NO RESPONSE.
Luckily my daughter likes the light blue but BEWARE if your order is wrong.

11. September 2023
Bewertung ohne vorherige Einladung
Berlinnova-Logo

Antwort von Berlinnova

Dear Customer

Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.

We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality;Customer service;Logistics and shipping.

If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.

We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.

Kind regards,
Berlinnova Customer Care

Bewertet mit 1 von 5 Sternen

Angry

Angry
I order a dress 3 weeks ago just started emailing them last week sent a total of 4 email none to which they responded too i’m starting to get worried they just took my money and are not giving me a dress. really disappointed gonna contact my bank and claim this company as a fraud.

14. Oktober 2023
Bewertung ohne vorherige Einladung
Berlinnova-Logo

Antwort von Berlinnova

Dear Customer

Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.

We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality;Customer service;Logistics and shipping.

If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.

We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.

Kind regards,
Berlinnova Customer Care

Bewertet mit 1 von 5 Sternen

Scam company - avoid!

The dress they sent was nothing like what was in the photos. 4 attempts to contact them have gone unanswered. Working with my credit card company to recover $ I was scammed out of.

20. September 2023
Bewertung ohne vorherige Einladung
Berlinnova-Logo

Antwort von Berlinnova

Dear Customer

Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.

We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality;Customer service;Logistics and shipping.

If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.

We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.

Kind regards,
Berlinnova Customer Care

Bewertet mit 4 von 5 Sternen

Will give you your dress, but not a refund

Contrary to all of the negative reviews, my dress came quickly and was exactly what I ordered. With expedited shipping, I received my dress 8 days after placing the order, which was very unexpected. However, I would not plan to get a refund from this company, as I attempted to cancel my order in the first 24 hrs of placing it and they never responded but instead just sent the dress. Thankfully it’s here on time for my hoco, but if you think you’ll need a refund then steer clear.

12. Oktober 2023
Bewertung ohne vorherige Einladung
Berlinnova-Logo

Antwort von Berlinnova

Dear Customer,
Thank you for your review! Berlinnova will keep make improvement with our products and service. Hope you enjoy the shopping : )
Best Regards,
Berlinnova Customer Care

Bewertet mit 1 von 5 Sternen

There is no response to emails from the…

There is no response to emails from the company! Address on business page is in china, no phone number available. I reached out via IG and FB with no response also. If you're going to sell in the US, please update your shipping information with appropriate expectations. So many disappointed with your false advertisement of shipping on a big event for girls.

11. Oktober 2023
Bewertung ohne vorherige Einladung
Berlinnova-Logo

Antwort von Berlinnova

Dear Customer

Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.

We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality;Customer service;Logistics and shipping.

If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.

We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.

Kind regards,
Berlinnova Customer Care

Bewertet mit 1 von 5 Sternen

If I could leave 0 stars I would

If I could leave 0 stars I would. HORRIBLE company. Doesn't honor their "3-5 day expedited shipping". Doesn't respond to emails, chats or ever give a status of your order. Our dress never came...and still hasn't.

9. Oktober 2023
Bewertung ohne vorherige Einladung
Berlinnova-Logo

Antwort von Berlinnova

Dear Customer

Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.

We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality;Customer service;Logistics and shipping.

If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.

We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.

Kind regards,
Berlinnova Customer Care

Bewertet mit 3 von 5 Sternen

Bachelorette Party Sparkle

For my friend's bachelorette getaway, I wanted to dazzle. This sequined bodycon dress delivered drama and confidence in spades. Whether pre-gaming or dancing the night away, it had me feeling like the life of every party.

25. September 2023
Bewertung ohne vorherige Einladung
Berlinnova-Logo

Antwort von Berlinnova

Dear Customer,
Thank you for your review! Berlinnova will keep make improvement with our products and service. Hope you enjoy the shopping : )
Best Regards,
Berlinnova Customer Care

Bewertet mit 1 von 5 Sternen

Horrible customer service

I just had the same experience of no customer service once I said I needed to return a dress. If you plan to buy from them do not plan on being able to make a return. I will be working with my CC company to report fraud.

6. Oktober 2023
Bewertung ohne vorherige Einladung
Berlinnova-Logo

Antwort von Berlinnova

Dear Customer

Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.

We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality;Customer service;Logistics and shipping.

If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.

We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.

Kind regards,
Berlinnova Customer Care

Bewertet mit 1 von 5 Sternen

SCAM website

Along with many others, I would give them 0 stars if possible. At first communication was fantastic, but as soon as I asked about processing a return, nothing. I have emailed, tried to live chat and have gotten no response. I am out the money for a dress my daughter will never be able to wear.
Steer clear of this website!

19. September 2023
Bewertung ohne vorherige Einladung
Berlinnova-Logo

Antwort von Berlinnova

Dear Customer

Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.

We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality;Customer service;Logistics and shipping.

If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.

We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.

Kind regards,
Berlinnova Customer Care

Bewertet mit 1 von 5 Sternen

If I could give them zero stars I would

If I could give them zero stars I would. I was charged expedited shipping to get in 3-5 days and still haven’t received a response from my 5 emails or chat messages and still no dress with homecoming THIS WEEK! Absolute scam company.

29. September 2023
Bewertung ohne vorherige Einladung
Berlinnova-Logo

Antwort von Berlinnova

Dear Customer

Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.

We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality;Customer service;Logistics and shipping.

If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.

We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.

Kind regards,
Berlinnova Customer Care

Bewertet mit 1 von 5 Sternen

No customer service

My daughter was shipped a defective dress. Sent multiple emails to customer service with no response. This company is a scam.

22. September 2023
Bewertung ohne vorherige Einladung
Berlinnova-Logo

Antwort von Berlinnova

Dear Customer

Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.

We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality;Customer service;Logistics and shipping.

If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.

We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.

Kind regards,
Berlinnova Customer Care

Bewertet mit 1 von 5 Sternen

HORRIBLE CUSTOMER SERVICE

My order WBBLNUS40876 -- we paid expedited shipping -- (3-5) business days -- no one responds, we have not seen the dress nor change in status. We need this dress this weekend. HOMECOMING!!!! Very disappointed in the customer service and false advertising of a 3-5 business day expedited shipping. Never again.

25. September 2023
Bewertung ohne vorherige Einladung
Berlinnova-Logo

Antwort von Berlinnova

Dear Customer

Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.

We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality;Customer service;Logistics and shipping.

If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.

We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.

Kind regards,
Berlinnova Customer Care

Bewertet mit 1 von 5 Sternen

Extremely frustrating

On every other site I order from there is A way to be able to cancel your order if it hasn’t shipped yet. I tried to cancel my order shortly after making it & it doesn’t give me the option. Big red flag. I have emailed them. But after reading all of these reviews I have A feeling I won’t hear back from them.

23. September 2023
Bewertung ohne vorherige Einladung
Berlinnova-Logo

Antwort von Berlinnova

Dear Customer

Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.

We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality;Customer service;Logistics and shipping.

If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.

We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.

Kind regards,
Berlinnova Customer Care

Bewertet mit 1 von 5 Sternen

Same situation as everyone else!

Same situation as everyone else in these reviews. I ordered two dresses on September 11th and when I realized one would not come in time emailed within my 24-hour window for the 100% refund to cancel that dress only. The other dress was supposed to ship within 48 hours and here we are on September 22nd with no further detail about anything shipping or the refund and cancellation of the first dress. But you all were very quick to charge my card immediately! I'm calling my bank to dispute the charge this is ridiculous! With all of our reviews on here they're going to come back and say that it's busy season but communication is key so just let people at least know where their orders are in the process! And don't tell me your custom making the damn thing when you didn't even ask for measurements for my daughter.

10. September 2023
Bewertung ohne vorherige Einladung
Berlinnova-Logo

Antwort von Berlinnova

Dear Customer

Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.

We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality;Customer service;Logistics and shipping.

If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.

We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.

Kind regards,
Berlinnova Customer Care

Bewertet mit 1 von 5 Sternen

Disappointed

I ordered from this company over a month ago and have emailed them over six times, and I have gotten no response. I am unable to get my dresses canceled or refunded without a response. DO NOT order from here. Now I have nothing to wear for homecoming, so disappointed.

21. September 2023
Bewertung ohne vorherige Einladung
Berlinnova-Logo

Antwort von Berlinnova

Dear Customer

Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.

We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality;Customer service;Logistics and shipping.

If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.

We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.

Kind regards,
Berlinnova Customer Care

Bewertet mit 1 von 5 Sternen

I have tried multile times to contact…

I have tried multile times to contact this company. We ordered a dress that was in stock and was to ship within 48 hours (according to the website). Now I cannot get anyone to respond to me or update me on my order. Now my daughter has to find another dress to wear to her dance. Extremely disappointing and I would NOT RECOMMEND anyone trusting them with their formal wear order.

18. September 2023
Bewertung ohne vorherige Einladung
Berlinnova-Logo

Antwort von Berlinnova

Dear Customer

Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.

We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality;Customer service;Logistics and shipping.

If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.

We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.

Kind regards,
Berlinnova Customer Care

Bewertet mit 1 von 5 Sternen

We ordered two dresses

We ordered two dresses - we received two totally different dresses and we cannot get a response on how to return… very frustrated

7. September 2023
Bewertung ohne vorherige Einladung
Berlinnova-Logo

Antwort von Berlinnova

Dear Customer

Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.

We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality;Customer service;Logistics and shipping.

If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.

We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.

Kind regards,
Berlinnova Customer Care

Bewertet mit 1 von 5 Sternen

I give this company a negative star

I give this company a negative star! I ordered my daughter’s homecoming dress. Took 3 weeks for me to receive and when I received I couldn’t believe my eyes. The dress was completely different. Color/design and sequence was completely off. I thought they gave me the wrong dress. Emailed the company 3 times and no response. Huge scam! Don’t order from this scammer website!! Scandal! Too bad it won’t let me attach photos from what I was suppose to get VS. what I got!

14. September 2023
Bewertung ohne vorherige Einladung
Berlinnova-Logo

Antwort von Berlinnova

Dear Customer

Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.

We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality;Customer service;Logistics and shipping.

If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.

We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.

Kind regards,
Berlinnova Customer Care

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Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

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