We had visited the superstore at wednesbury that had a lot of choice and variety. We were greeted by Gaynor who was absolutely fabulous and guided us through the journey effortlessly. She was... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnit 4b Gallagher Shopping Park, WS10 9QY Wednesbury, West Midlands, GB
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Das sagen Bewerter
A very positive experience with Bensons for Beds from the first person in store who was extremely helpful to the delivery people who came at the expected time and rang to say when they were on their w... Mehr ansehen
Unternehmen hat geantwortet
Very helpful staff by helping my elderly mom find the right rise & recline bed. It did take 6 weeks but it was explained to us before hand. There were issues on delivery delivery drivers couldn’t be... Mehr ansehen
Unternehmen hat geantwortet
Superb choice and excellent advice to choose the best mattress for our Super King divan. A shout out to Gaynor at the Wednesbury store for her efforts and great customer service.
Unternehmen hat geantwortet
Unternehmensdetails
Über Bensons For Beds - Wednesbury606
Vom Unternehmen geschrieben
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktinformationen
Unit 4b Gallagher Shopping Park, WS10 9QY, Wednesbury, West Midlands, Vereinigtes Königreich
- 1215057671
4.7
Hervorragend
721 Bewertungen
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Das haben sich andere Leute angesehen
Chloe was very friendly and helpful
Chloe was very friendly and helpful, giving us good advice without being pushy. There were a wide choice of beds in lots of different firmness’.
4. April 2026
Antwort von Bensons For Beds - Wednesbury606
Thanks for the lovely feedback! Chloe will be thrilled to hear this 😊 So glad you enjoyed the choice and found the advice helpful,
Megan | Customer Care Specialist
Got greeted by Abu on entering the…
Got greeted by Abu on entering the store and was told if we needed anything just to come and find him. Was left to look round at our own leisure and when we did need advice or questions answering Abu was on hand to assist.
10. April 2026
Antwort von Bensons For Beds - Wednesbury606
Thank you for the great feedback! Abu will be delighted to hear this 😊 We’re glad you enjoyed a relaxed, pressure‑free visit,
Megan | Customer Care Specialist
Great Service
Richard at the Wednesbury store was very helpful, not pushy and listened to what we were after
6. April 2026
Antwort von Bensons For Beds - Wednesbury606
Lovely feedback! We’re so glad Richard listened and helped you find exactly what you were looking for.
Wishing you all the best until next time,
Megan at Customer Care!💜
Great in store...poor after service
Great in store, used 'sleep machine' for mattress & pillow recommendations. Delivery was on time and done well.
However, pillows are unsuitable for us, but they won't do anything as 'we recommend but up to the customer to buy' and because we have opened packaging and used-how do you know how good they are til you use them? £130 for the pillows wasted.
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Bensons For Beds - Wednesbury606
We appreciate your feedback and are glad the in-store experience and delivery were positive. We're sorry the pillows aren't suitable. We'll review our recommendation process, as customer satisfaction is important to us.
Smooth and effortless
Smooth and effortless. I was having issues online and went in store where I was quickly assisted. The whole process took less than 10 mins and I was kept updated on my order until delivery received.
5. März 2026
Antwort von Bensons For Beds - Wednesbury606
Thank you! We’re so glad we could get everything sorted quickly in store and keep you updated right through to delivery 😊
We’re here whenever you need us — thanks for being a valued customer,
Megan | Customer Care Specialist✨
All was good from dealing with Bensons…
All was good from dealing with Bensons Beds sales person to information on delivery and it all went to plan with ease. Delivery people also was professional
28. März 2026
Antwort von Bensons For Beds - Wednesbury606
Thank you for the great feedback! 😊 We’re really pleased to hear everything went smoothly from the initial purchase to delivery, and that both our sales and delivery teams were professional. Enjoy your new bed,
Megan | Customer Care Specialist✨
Rob was a fantastic Salesman
Rob was a fantastic Salesman. He allowed me the space to browse without the hard sell but equally continued to showcase options without the hard sell.
Loved the choices of Beds and the price points.
Service was good too and am looking forward to my free gift of a mattress protector with my new bed.
26. März 2026
Antwort von Bensons For Beds - Wednesbury606
Thank you for such a great review! 😊 We’re thrilled to hear Rob struck the perfect balance — helpful without the hard sell — and that you loved the range and prices. It’s great to know the service hit the mark too. Enjoy your new bed and that free mattress protector,
Megan | Customer Care Specialist ✨
Bed order and delivery
Good customer service in store
Kept up to date with progress
Delivered on time unfortunately wrong parts delivered but quickly rectified
Not disappointed with the service second time I have used Benson for Beds
17. März 2026
Antwort von Bensons For Beds - Wednesbury606
We appreciate your feedback and are happy you received good customer service and were kept updated. We are sorry the wrong parts were delivered, but glad it was quickly fixed.
Antwort von Bensons For Beds - Wednesbury606
So glad we could help with the purchase of your new mattress Mrs Tinkler! Enjoy your new mattress—always happy to make swaps smooth and fuss-free!
Sleep well,
Megan at Customer Care🛏️
Friendly and helpful assistance was…
Friendly and helpful assistance was given. The process of buying the bed and mattress we had selected was straight forward and the assistant was knowledgeable.
22. März 2026
Antwort von Bensons For Beds - Wednesbury606
Thanks for the lovely review Andrew! So glad you found our team friendly, helpful, and knowledgeable — and that buying your new bed was smooth and straightforward. Enjoy your comfy new bed,
Megan at Customer Care💜
From the moment we walked in to the…
From the moment we walked in to the store to the moment the order was delivered and assembled they have been wonderful, couldn’t recommend Bensons for beds enough.
20. März 2026
Antwort von Bensons For Beds - Wednesbury606
Thank you so much! From the moment you walked into the store to the delivery and assembly of your order, we’re thrilled to hear everything was wonderful. We truly appreciate your kind words and your recommendation — it means a lot to us,
Megan at Customer Care! 😊🛏️
We visited the Wednesbury branch and…
We visited the Wednesbury branch and found Niall very approachable and informative
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bensons For Beds - Wednesbury606
Thank you so much Robert! We’re really glad to hear your visit to the Wednesbury branch was a positive one and that Niall was approachable and informative. We really appreciate your feedback,
Megan at Customer Care! 😊✨
Awful delivery service
The experience in the shop was great, and we placed the order that day. After agreeing to Finance and signing up, we then received emails that we had to pay the outstanding balance, or our order will be delayed - had to make an unnecessary phone call but all sorted. Then came the day of delivery and I had to take the mattress upstairs up with one of the delivery men (who was great) as the other refused and was trying to get me to sign a waiver which would make the guarantee null - mattress went up the stairs fine. From what was meant to be a day to look forward cause stressed.
16. März 2026
Antwort von Bensons For Beds - Wednesbury606
Thank you for taking the time to share your experience. We’re really pleased to hear that things started off so well in the shop and that placing your order felt straightforward. That’s exactly the experience we aim to give every customer.
Thank you for your patience while things were sorted, even though it turned what should have been an exciting day into a stressful one. We hope that now everything is in place, you can finally enjoy your new mattress and the comfort you deserve. If you ever need anything else, we’re here to look after you,
Megan at Customer Care
Good experience all round
Good experience all round, from help and advice in the store. To the delivery and installation I could not fault. Very professional and polite. Thank you Bensons
14. März 2026
Antwort von Bensons For Beds - Wednesbury606
Annemarie Rawlings,
We're happy to hear that you had a good experience all round! It's great to know that you were pleased with the help and advice in store, as well as the delivery and installation. Thank you for your feedback.
Team Bensons - Jessica
Love the wardrobe
Love the wardrobe, looks wonderful. Delivered on time, staff were very polite. Only gripe I have is having to find someone to assemble. Feel that you should supply with assembly!
12. März 2026
Antwort von Bensons For Beds - Wednesbury606
Kerry Steadman,
We're happy to hear that you love the wardrobe and the delivery service. We appreciate your feedback regarding assembly options, and we'll consider it for future improvements.
Team Bensons
The easy of purchasing and help with…
The easy of purchasing and help with the choice
Delivery bang on time
2 people for assembly worked efficiently and took away all the packaging
Just great
Thank you
13. Juli 2025
Antwort von Bensons For Beds - Wednesbury606
Mick Mills,
We're happy the purchase was easy and our help was useful. It's great the delivery was on time, the assembly was efficient, and the team removed all packaging. Thank you!
Team Bensons
Nial was very helpful in choosing the…
Nial was very helpful in choosing the right mattress and bed . He answered our questions well and gave information that we needed to make the right decision
10. März 2026
Antwort von Bensons For Beds - Wednesbury606
Great to hear Nial was so helpful! 😊 He gave you all the info you needed and answered your questions clearly — exactly what we aim for when helping you choose the right bed and mattress. Thanks for the lovely feedback,
Megan at Customer Care
Helpful and approachable
Helpful and approachable staff in store, on phone and when bed was delivered and put together. Friendly, not pushy. Professional. All communication was clear. Would recommend to others.
14. Februar 2026
Antwort von Bensons For Beds - Wednesbury606
Thank you so much for your lovely review! I’m really pleased to hear that you found our staff helpful and approachable both in store and over the phone, and that your delivery team were friendly, professional, and made the setup process easy. It’s great to know you never felt pushed and that all communication was clear throughout — that’s exactly the experience we strive to provide.
We truly appreciate your recommendation,
Megan at Customer Care
Great service, just wrong headboard delivered
Great service and polite courteous staff
Would have been a 5* if the correct headboard was delivered
Erin headboard delivered instead of Westminster
Spoke with customer support who said will get back in 48 hrs- still waiting after over 2 weeks
Customer service have got in touch and hopefully will receive correct one soon
Excellent customer service
Megan - you are a star 🌟
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bensons For Beds - Wednesbury606
Thank you for your feedback, and I’m really sorry that the wrong headboard was delivered. Receiving the Erin instead of the Westminster is understandably frustrating, especially after experiencing polite and helpful service otherwise.
I also apologise for the delay — you should not have been waiting over two weeks for an update.
We have contacted you today to offer a replacement and to get this resolved as quickly as possible. If you need anything further in the meantime, we’re here to help,
Megan at Customer Care
Great selection of beds
Great selection of beds, bases and headboards at the Wednesbury branch far superior to the branch we visited previously. Kay was very informed of the product range and gave us good advice.
10. März 2026
Antwort von Bensons For Beds - Wednesbury606
Thank you for your lovely review! We’re so pleased you enjoyed the great selection at our Wednesbury branch. It’s wonderful to hear that Kay’s product knowledge and advice helped make your visit a positive one. We really appreciate your feedback,
Megan at Customer Care
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