Bennett Homes Bewertungen 

After care service has been very good. Dave the service maintenance man is always on time,helpful and has a vast range of skills.

Since we met the Bennett Team at St Edmunds Park in Hunstanton in July 2022 we were so impressed with their friendliness, help and knowledge.

Andy,Liz, David and Simon have been professional and helpful throughout the purchase process of our new house.

They and Customer Care have continued to support us to sort out the few snagging issues with our house and have resolved them all.

Thank you to the wonderful Bennett team for all you have done - we are so happy with our new home!
Best regards Andrew and Meryl Mott

I moved into my new property in September 2021, and have no regrets about my decision. I am happy living here and with the quality and standard of work throughout the house. The Handyman service offered by Bennetts was a huge help when moving in. It was to be expected that there would be some snagging issues, but the Customer Care team at Bennett Homes were helpful and responsive in dealing with them and arranging for them to be rectified. Thank you to the Customer Care team, especially to David, an absolute star and asset to the company.

We completed at the end of April and overall have been really happy with our new home. Generally the quality of the build seems good, hence our choice to buy with Bennett Homes. Snagging issues are to be expected on a new build and we’ve had a number of them, but they’ve been addressed quickly and efficiently. Customer care have been very responsive, Maria and Louisa could not have been more helpful or proactive 🤗
On site, Andy has been an invaluable first contact. He’s approachable, friendly, pro active and communicative, keeping us in the loop with issues that have arisen. Finally, a shout out to Dave, a true asset to the company with his cheerful approach and willingness to help and take the stress out of moving home which is inevitably a stressful thing.
To date, we feel that we’ve made the right move and love our new home, it’d be nice not to have all the dust outside, but that’s the price you pay for moving into a new development still under construction 🤣 We have confidence that anything that may crop up in the future will be dealt with as efficiently as had been the case so far🙏🏻

We moved into our new chalet Bungalow in December 2021. Bennett Homes gave us four hours free with their lovely handy man Dave to put up curtains, bathroom fittings or whatever else we needed. Thank you Dave you are a real gem. Dave is a pleasure to have in the home, so kind and obliging. Thank you Customer Care for all your help.
Kind regards
Barry and Val Bones.

We moved into our new property approx 14months ago and are happy with the quality and standard of work throughout. We did have a few minor snags, but these have been dealt with. Thank you Maria, Lousia and Elaine of customer care for the polite, professional and efficient response to our problems .A big thank you to Handyman Dave for his commitment to customer satisfaction. Thanks also to Andy for his very helpful advice and guidance. Much appreciated.

We recently purchased a new build home, and we couldn't be happier. The craftsmanship is top-notch, and the attention to detail is impressive. The team was professional, responsive, and went above and beyond to meet my needs. We would like to extend a special shout-out to Dave and Lewis, who went above and beyond to help us sort out the minor issues on our snagging list. Additionally, we greatly appreciate the fast responses and outstanding support provided by Maria and Louisa from the customer service department. I highly recommend Bennet Homes for their excellence in quality and customer service.

Would give zero stars if I could. Awful company to deal with and if you value your sanity then avoid! We’ve been chasing snagging weekly - nothing happens! We get told “next week we will come back to you” but next week never comes. Our disabled son can’t even safely play in the garden due to the badly installed fencing which means the garden is not secure. We have a toilet that constantly fills but the plumber never turns up. 13 months after moving in we still have a long list of things to be done but they don’t bother to follow up. It’s a full time job chasing these people - they have zero customer service skills and we wish we had never bought with them. Oh and be prepared to do a full deep clean before you move in, as no one cleans before hand so you move in to builders dust in every cupboard, on every surface! And don’t expect any response to a formal complaint!

EDIT - I have email evidence of every chaser email I have sent, it is completely unacceptable. There is no defense to the poor service we have received

Absolute useless, avoid at all costs.

We bought a house in Poringland 6 months ago. The general quality of build is awful, compounded by a snagging list with hundreds of items and a customer support team who don't care one bit about actually solving any problems, instead preferring to just ignore them and hope you go away.

Our issues include: showers and baths all leaking and taking months to be replaced, leaving our bathrooms a building site with young children around. Front door lets in rainwater and has still not been replaced, leaving flooring permanently saturated for many months now. Decorating is awful: huge patches of missing paint, plaster marks, dents and dinks, cracks, paint all over kitchen cupboards, lightswitches, fittings etc. Radiators are all hung wonkily and dented/chipped. Wooden clad room lets in rainwater. Windows leak and fail to open/close properly. I could go on.

Cannot recommend strongly enough to avoid at all costs. The last few months have been nothing short of a nightmare

Moved into a Bennett Homes new build house. The company as a whole has pleasant and professional team. The house they had built is of excellent standard - of course, as will every new builds, there are a number of relatively minor issues.

These issues are then dealt by the Customer Care team (Maria, Eve, Dave and Louis). This team is particularly outstanding; they are understanding, fair, organised and professional. They are a dream. Most of my issues have been resolved in a timely fashion (awaiting another visit from Dave/Louis to finish the residual snags).

I am grateful to the Customer Care Team - it’s obvious that they truly value the thoughts of a homebuyer and I could not speak highly enough of them. Thank you.

Bennet homes do care, even though my 10 year BHSC expired, they still engaged with me, and helped me with my enquiries.

Beware!! This company are all sweetness and light whilst you are buying, but I agree with the reviewers who say that their Customer Service needs to be greatly improved. They are defensive about every problem that is brought to their attention (read their answers to negative reviews and you will see what I mean). When we viewed this property, we were promised - YES, PROMISED! - that the rear fence would be repaired (they did a token replacement of a footboard), and now that the fence is falling to pieces we are having issues with the owners of the fence, which we would not be having if they had fulfilled their promise. I have had a gutter problem that was notified to them during the first year, and they refuse to put it right - they say it is due to the leaf preventer that I have had installed - BUT THIS GUTTER FAULT WAS REPORTED TO THEM WELL BEFORE THE LEAF PROTECTOR WAS INSTALLED. I have had a shower screen explode, and they won't even do a check to advise me whether this is due to subsidence or not, despite evidence of wall tiles cracking - even claiming that 'there are no signs of subsidence' WITHOUT EVEN CHECKING!. The only person of any competence, understanding and professionalism is Liz, the Site Office Manager at Hunstanton.
Once they have your money, and they have done the minimum of snagging, they don't want to know.

We are absolutely delighted with our new Bennett Home in Hunstanton. Liz has been brilliant and the Head Office team led by Dawn have been hugely helpful. We have had a few snagging issues but these have been minor and fixed by David and Andy extremely promptly. I would have no hesitation in buying another Bennett home or recommending them to other potential buyers!

We cannot thank the staff at Bennett Homes enough for their professionalism and kindness. After a previous house sale fell through we went to the sales office at St Edmund's Park Hunstanton and we met Liz. She has been amazing throughout the process. Dawn head of sales has been extremely supportive. We have ended up the first occupiers on the estate and the house is great. David the site manager is always helpful, and the building crew always friendly and courteous.We have bought a new build in the past and also visited many sites of the major developers and I can honestly say Bennett's is worth its House Builder award.

Since moving into our Bennett Home back at the start of December we have had one issue after another. On day 2 we were subjected to a full scale flood in our "snug" as the waste pipe from the shower was missing, this poured through our ceiling, lampshade and soaked our brand new carpets. Thankfully we were able to avoid a full ceiling collapse, but we had staining on ceiling, and down our walls which had to be treated. The customer care team, are a team of 2 who rarely return calls, and who appear to have little control of the tradesmen they employ to do their work, as other snagging has still not been rectified some 7 weeks after moving in, including damage to kitchen units, kick boards, rattling radiators, no broadband, garden not rotovated as per specification, scratched tiles etc.

Very happy with our new home, excellent build quality and the few snagging items that were identified following handover were dealt with efficiently.

We went for a viewing today in Thorpe La Soken Essex.
We were shown round a 2 bed house.
When we arrived at the rear of the properies we noticed brambles sticking through the fence to the garden. We also noticed that the gates to the garden for the houses seemed to have been stuck up on top of a dropped kerb!,
we asked the lady about this, she just said oh well it's made for disabled people? but there was no logic to this at all, as it ran under the solid fence? the answer to our query regarding bramblrs, was oh that will be sorted. We noticed to the right of the fence a space between the bungalow next door and the fence this was over grown with weeds, brambles ect. The lady said oh it's no man's land, but il have a look when we go in the house (which she did by standing on the toilet seat in the house we were viewing)?. she decided it probably belonged to the allotments!
Walking into the back garden the whole plot was over grown also coming out from the back and side of the house, ground level were weeds growing out.
Asking about this the lady said oh well it's for first time buyers!
The house itself was dusty and windows same .
We were completely shocked at the state of the 'new build' and the complete uninterested attitude from the lady showing us around.

Appalling! we bought our house in October 2016. this will be our 6th new build, and one of our previous homes was a barratt house. we genuinely never wanted to repeat that experience as it was dreadful and stressful with customer service at its worst. then we bought a Bennett homes house.
I have never met such a company that treats its customers with such contempt. Customer Dis-Service are unresponsive, negative and unhelpful. as soon as you have completed they are looking at the next completion and you slip off their radar (if you were ever on it). the list of issues I have is far far too long to put on here, and im not talking about snagging as I say this is our 6th new build, we are used to snagging, im talking major works while you have just moved into your new home!
we had a shower that took them 4 months to fix, including over xmas, where we had to get our visitors out of the shower as it was leaking into the hallway. no radiator on moving in, doors too big for the wardrobe so you couldn't get into the wardrobe, etc etc.
the external grounds were saturated so that the turf that had been 'balanced' on top of liquefied soil. it resembled wet cement. I was told it was because I walked on the grass! really? walking on new turf damages the roots, it doesn't turn the soil to liquid that your feet sink into.
we didn't appreciate being treated like idiots, our opinions ignored and requirement to prioritise the repairs treated as an inconvenience. as a paying customers you expect a level of customer service, especially when buying a house. Bennett Homes failed on every level. I have never felt the need to leave a review like this for anything in the past, but I am simply stunned by the poor customer experience. the last insult was that they did not feel that being without a shower for 4 months constituted any requirement for them to offer any compensation at all. to be honest, a token gesture would have been something but they simply stated that they were repairing it. that was supposed to be enough. well I bought a house with a working shower, I did not expect to wait 4 months before it was usable without pouring water onto my new hallway floor. call me old fashioned!

This company needs a steep learning curve in customer service, attitude and must do better approach to quality control.
It has been a laplustre experience dealing with issues on The Signals new build .
If you are going to buy one, only buy from a previous owner when all the faults have been rectified otherwise it will drive you mad.

The initial buying process wasn't massively stressful however; as soon as we moved in we realised within 6 months what a mistake we made in purchasing a new build home from This company.Ive heard many horror stories regarding new builds however thought this one would be different due to size of company and award winning status ; so we took a chance - I wish we never did. We have had to take time off work for faults to be fixed, sink came apart within months, toilet wasn't screwed in, walls are made out of paper, no consideration regarding parking on estate, two floods in our kitchen ( once on my partners birthday and it really did ruin the day) because piping wasn't done correctly, boiler not connected properly, bath connection was forgotten about , little or no comunication between staff / contractors and customers.. literally the list goes on. If I'd of looked at these reviews sooner I would have saved myself a lot of money and stress. I hope they improve themselves and take into serious consideration customer feedback.