Bella Bathrooms Bewertungen 

Really good company

Good price, quick delivery.

Ordered a shower tray from Bella Bathrooms which arrived damaged.

The company did send a replacement, which I appreciate, but they have refused to arrange collection of the broken tray. This has left me with a large, heavy concrete tray blocking my hallway.

Under the Consumer Rights Act 2015 retailers are responsible for the return or collection of faulty goods, so I am hoping the company will review this situation and arrange collection before I have to escalate.

***Edit to post reply from Bella Bathrooms below.***

Your reply is factually incorrect and is why we deemed it necessary to escalate the complaint and also email multiple times without receiving any positive response until nearly 2 weeks had elapsed.

Please see exact wording as received from your colleague on March 11th at 2.57pm:

Hi Matthew

Thanks for your email. Sorry for the delay in getting back to you, I have been waiting for a response regarding the collection.

I'm sorry, but I am unable to get the tray collected from you. I have tried all the options available to me, but to no avail.

I sincerely apologise for any inconvenience this has caused you.

Kind regards

Joanne
Bella Bathrooms

Thanks,
Joanne R
Customer Services, Bella Bathrooms
Tel: 0191 303 7771

Absolutely amazing quality for the money and second to none service from bella bathrooms

Found everything in one place. Good price, fast delivery. The only one issue was the delivery. We didnt have a time slot at all, just a day, which is complicated when you are working.

Excellent service, delivered quickly and I’m very pleased with the quality of the product!

Couldn’t fault the service from Bella bathrooms
Spoke to the sales staff then went on to purchase the item , delivered within 3 days & came as ordered
Very pleased & would recommend this company.

I recently ordered a lot of items from Bella Bathrooms for a renovation. I spent a long time searching the market specifically for Scudo fixtures, and Bella was comfortably the most competitive on price.

What really stood out, though, was the support. Ordering a large volume can be stressful, but the customer service team was brilliant and always available by phone or email to answer my questions. Everything I received is of great quality and exactly as described. I’ll definitely be a returning customer!

Currently if you order over £1,000 of products you receive free delivery which was a nice added bonus.

Excellent service, items arrived quickly.

Great service and communication, all item received, just need to install

Good prices fast delivery

Very Impressive service! The shower screen and tray were excellent quality! I was expecting a cheaper flexible fibre type
tray but a solid, heavy tray arrived and I’m very pleased with that for the price. Delivery service was also spot on. On time, incredibly helpful and friendly driver and all arrived in perfect condition. Top marks for 2 top companies! Thank you!

More or less next day pick up competitive prices friendly staff.

Bath arrived damaged
When you place the metal supports inside the bath for transport there's only one winner and its not the bath, damaged, such a silly idea to not to put it in a protective box

Very easy to deal with

Love my bath. Not installed yet but sure it will look lovely. Great quality and reasonably priced. Also quick delivery! Would recommend Bella bathrooms. Great service.

Great service and speedy delivery

Great priced items

Delivered as promised on time and politely. The only issue is that the toilet seat appears phlimsy. It may not be and,even if it is, it is an issue for the manufacturer and not you.
Otherwise all good.