The order that came was incorrect despite being clearly confirmed by customer service. They responded quickly and my money was returned a couple of days later. Please do not send alternatives and this... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Bella Bathrooms, especially Kate, assisted us with an unusual pair of orders. Components to replace parts of our 25 year old Hudson Reed (HR) Victorian showers. Back then HR had a retail sales firm... Mehr ansehen
Unternehmen hat geantwortet
Excellent service from start to finish, all staff friendly and helpful. Joanne sorted everything ,from the phone call to the items being in my van within an hour. lads in the factory were great, car... Mehr ansehen
Unternehmen hat geantwortet
Price: very competitive so much so that a rival, leading spares company couldn't match Bella Bathrooms, despite a price match guarantee. Product: looks and feels just like the original I've repla... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Bella Bathrooms
Vom Unternehmen geschrieben
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
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Bella Bathrooms
Vom Unternehmen geschrieben
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Kontaktinformationen
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, Vereinigtes Königreich
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4.6
Hervorragend
5205 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good products poor delivery
Good products and prices but let down be delevery company (stopstart) as no option of delivery day just get a message late evening saying it will be delivered next day without any options to alter.
18. Mai 2026
Antwort von Bella Bathrooms
Hi Paul,
I am sorry to hear the delivery service let us down, your order was available for immediate and an email was sent to advise of the dispatch and the delivery day. I can see that your shower tray was damaged on delivery, but a replacement was arranged to be sent out to you straight away. I hope this has arrived safely.
Kind Regards
Bella Bathrooms
Bought both our en-suite and bathroom…
Bought both our en-suite and bathroom from Bella, both excellent quality, we are so happy with them both. Would recommend Bella Bathroom to anyone upgrading their bathrooms.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Bella Bathrooms
Hi Lynsey
Thank you so much for the 5 stars and feedback, we're truly grateful for the feedback and recommendation. It means a lot.
Kind regards
Bella Bathrooms
Antwort von Bella Bathrooms
Hi Kate
Thanks for the 5 star review, it's greatly appreciated.
Kind regards
Bella Bathrooms
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, quality ceramic goods at affordable prices.
8. Mai 2026
Antwort von Bella Bathrooms
Hi Stuart
Thanks for the 5 stars!, we're glad you're happy with the goods and service you received.
Kind regards
Bella Bathrooms
very helpfull
very helpfull, great price, overall delighted with service , Joanne was very good, 10/10
11. Mai 2026
Antwort von Bella Bathrooms
Hi Kevin
Thank you so much for the 5 stars. I've passed on your comments to Joanne, and she is over the moon she could help. We're very grateful for your feedback
Kind regards
Bella Bathrooms
Excellent service
Excellent service. Ordered over the phone had the parts next day as promised. Would def use again and would def recommend
7. Mai 2026
Antwort von Bella Bathrooms
Hi Adam
Thank you so much for the excellent feedback and recommendation. It means a lot to the team.
Kind regards
Bella Bathrooms
Very pleased with the shower tray.
Very pleased with the shower tray.
Good product delivered efficiently in perfect condition.
5. Mai 2026
Antwort von Bella Bathrooms
Hi Jon
Thank you so much for the 5 stars and great feedback, they are greatly appreciated.
Kind regards
Bella Bathrooms
Great service
Great service, ordered on Tuesday afternoon and delivered by 9:30 Tuesday morning.
Also had a phone call once I had ordered on the Internet to make sure I had ordered everything I needed.
Will use again.
5. Mai 2026
Antwort von Bella Bathrooms
Hi Stan
Thanks for the 5 stars and great feedback, we're glad to see you're happy with the service you received.
Kind regards
Bella Bathrooms
Everyone very Helpful We had to order a…
Everyone very Helpful We had to order a new Bathroom at short notice and quotes were promptly sent
All items were available within 2 days of order
We were extremely satisfied
Id reccomend using Bella Bathrooms
28. April 2026
Antwort von Bella Bathrooms
Hi David
Thank you so much for taking the time to leave us such a positive review. Your custom and recommendation are really appreciated.
Kind regards
Bella Bathrooms
Easy online ordering
Easy online ordering. Excellent customer service/information. Very good value for quality products. Collection made very straight forward, even brought our order straight to the car and loaded it for us.
Will definitely use Bella bathrooms again !
30. April 2026
Antwort von Bella Bathrooms
Hi Theresa
Thanks for the 5 stars and great feedback, it is really appreciated. I'll pass on your praise to the team.
Kind regards
Bella Bathrooms
Knowledgeable friendly staff
Helpful, friendly & knowledgeable staff. Kept me up to date with my order.
24. April 2026
Antwort von Bella Bathrooms
Hi Sharon
Thanks for the 5 stars and lovely feedback, they are greatly appreciated. We hope you enjoy your new bathroom.
Kind regards
Bella Bathrooms
My 3rd Anti-slip shower tray from Bella…
My 3rd Anti-slip shower tray from Bella bathrooms. High quality stone resin, great price and deliver when they say they will.
23. April 2026
Antwort von Bella Bathrooms
Hi Alister
Thanks for the 5 stars and feedback, we really appreciate your custom. Thanks again.
Kind regards
Bella Bathrooms
Called first
Called first, spoke to a lovely lady who helped, placed over on line called back as missed details out on address spoke to same lady who amended and items arrived next day. Will use again great service
28. April 2026
Antwort von Bella Bathrooms
Hi Andrea
Thanks for taking the time to leave us such a lovely 5-star review. We're thrilled to see you would buy from us again. I'll pass on your kind words to the team.
Kind regards
Bella Bathrooms
Never had damaged goods and delivery…
Never had damaged goods and delivery has been spot on
27. April 2026
Antwort von Bella Bathrooms
Hi Robert
Thanks for leaving us a 5 star review, we really appreciate your feedback.
Kind regards
Bella Bathrooms
First class service
First class service, bath delivered on time and in perfect condition. Kate and Joanne have a friendly manner when speaking on the phone, both are very helpful.
28. April 2026
Antwort von Bella Bathrooms
Hi Mr Williams
Thank you so much for the 5 stars and great feedback. Kate and Joanne will be thrilled that they got a mention. Thanks again.
Kind regards
Bella Bathrooms
Antwort von Bella Bathrooms
Hi Pamela
Thanks for the 5 stars and feedback, we're glad to see you're happy with your ordering experience.
Kind regards
Bella Bathrooms
No advance warning for the delivery
I missed the text msg sent by the courier with 2hour window for estimated time of delivery. Nobody on site when courier arrived and goods were left unattended whilst I travelled 30mins from work. Better if courier had called 30mins before ETA.
21. April 2026
Antwort von Bella Bathrooms
Hi Phil
I've checked with the courier, Homefleet, and they have advised that a text message was sent to the mobile number on your order the evening before - advising that your delivery would be the next day - and that another text was sent on the morning of delivery advising you of an ETA. Can you please confirm that you didn't receive either of these text messages so I can investigate this further?
Updated due to the updated review.
I'm sorry you missed the text message that was sent advising of your ETA. If we'd been made aware that there was going to be nobody there on the day of delivery, we could have arranged it for a day that was more convenient.
Kind regards
Bella Bathrooms
Antwort von Bella Bathrooms
Hi Silvia
Thanks for the 5 stars and feedback, it's greatly appreciated. If you need any further assistance, please let us know.
Kind regards
Bella Bathrooms
Always great service and products with…
Always great service and products with a fast delivery
20. April 2026
Antwort von Bella Bathrooms
Hi Scott
Thanks for the 5 star review and great feedback, we're truly grateful.
Kind regards
Bella Bathrooms
Very good service
17. April 2026
Antwort von Bella Bathrooms
Hi Michael
Thanks for the 5 stars! We're glad to see you're happy with the service received.
Kind regards
Bella Bathrooms
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