Stay far away from Belgravia
Belgravia sells itself as a luxury concierge car-buying service, but my experience was the complete opposite. Once they had my money, I was completely on my own.
The "brand-new" Mercedes they brokered for me has been an absolute nightmare. I have had to take it in for the same electrical defect three separate times, including twice within the first month of ownership. Instead of taking any responsibility or advocating for their customer, Belgravia washed their hands of the situation and left me to fight with Mercedes myself.
They also failed to communicate with the dealership, dropped my vehicle off at my house when I wasn't even home, and never delivered the concierge experience they promised. I was told there would be a proper walkthrough of the vehicle and personalized delivery. None of that happened. Their promises ended the second the deal was done.
The worst part was how I was treated when I complained. Instead of apologizing or trying to help, Jason became condescending and insulting. He actually said to me, "Oh honey, I make way more than you." Imagine spending tens of thousands of dollars through a company and then being mocked over your income when you ask them to stand behind the product they sold you. It was one of the most unprofessional customer interactions I've ever experienced.
Looking back, I seriously question whose interests Belgravia is actually looking out for. Based on my experience, it certainly didn't feel like they were looking out for mine.
If you're considering paying Belgravia for a "white glove" experience, save your money. You're paying for promises that disappear the moment there's a problem. If your vehicle turns out to be defective, don't expect accountability, communication, or even basic respect. My experience was a complete disaster from start to finish, and I would never trust this company again.








