Direct Home Furniture Bewertungen 

89
TrustScore 4.5 von 5

4.6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I’m not one for writing reviews but.. this product came very quickly just when I needed it I had a major operation on my ankle and foot so was unable to touch the floor. This footstool on wheels was a... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Jessie the customer care assistant i dealt with was absolutely brilliant!! went that extra half mile to help me after the courier dropped me a box short on a flat pack steel shed, can't fault her in a... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Excellent service, competitive price and speedy delivery from Direct Home Furniture. I saw a small dog "transporter" on this site, exactly what i needed for my elderly, slightly overweight, cat to al... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Only part of order delivered a week ago. Company have responded but just keep telling me to wait. How difficult can it be to liaise with the courier company and resolve who is at fault and provide... Mehr ansehen

Unternehmensdetails

  1. Möbelgeschäft
  2. Schlafzimmermöbelgeschäft

Vom Unternehmen geschrieben

At Direct Home Furniture (Formerly Bedzy UK), we’re committed to helping you create the perfect home, inside and out. Our extensive collection of bedroom, living room, outdoor furniture, and home essentials brings together comfort, style, and unbeatable value. By operating exclusively online, we’re able to offer you the finest selections at the best prices.


Kontaktinformationen

4.6

Hervorragend

TrustScore 4.5 von 5

89 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.6

Alle Bewertungen

(89)

7 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

A different use for my stool, but big difference

I’m not one for writing reviews but.. this product came very quickly just when I needed it I had a major operation on my ankle and foot so was unable to touch the floor. This footstool on wheels was absolutely ideal and a major help for me to get around the house because of the adjust height, I could use it as a footstool while I was sitting down but also I could use it as a crutch so I could get around the house, sounds simple but as made a massive difference for me while in recovery. Great product, works great. Looks great and fast delivery. ⭐️⭐️⭐️⭐️⭐️ 👍🏻

12. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Jessie the customer care assistant i…

Jessie the customer care assistant i dealt with was absolutely brilliant!! went that extra half mile to help me after the courier dropped me a box short on a flat pack steel shed, can't fault her in any way, always quick to respond to my emails and get it sorted for me, great service, we'll done.

8. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I ordered bar stools that arrived…

I ordered bar stools that arrived quickly, loved them, great quality. One of them wasn’t right, I contacted DHF and Jessie was amazing, I sent a video in to be assessed. Things go wrong from time to time but how Jessie dealt with it was fantastic. A new set was sent out straight away which arrived again quickly and was perfect. We now have an extra bar stool and are so happy with them. I would highly recommend DHF for their quality, price and customer service. We will definitely be ordering our next lot of furniture from them. 5 star service

7. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I made an error in my on line order

I made an error in my on line order, which I realised the following day. I e-mailed Direct Home Furniture who promptly replied sympathetically and efficiently, and through a simple and very user friendly process happily amended my order within a day. The tone of their correspondence was exceptionally friendly and helpful throughout.

11. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Only part order delivered

Only part of order delivered a week ago. Company have responded but just keep telling me to wait. How difficult can it be to liaise with the courier company and resolve who is at fault and provide a date or even send out a replacement.

After a few e mails the matter has now been resolved. Whilst the issue may be with the courier and not the company it could have been dealt with a bit more promptly.

19. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service I bought an oil filled…

Great service I bought an oil filled radiator which after a while went off I send an email to DHF and had a lovely response from Naomi Richardson, this lady is so kind and nothing was a problem she sorted a refund out for me, I cannot thank her and DHF enough for there fantastic service.

20. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

100%satisfaction

I've ordered a few things from Direct Home Furniture and have never been disappointed a) with the price b) with the quality and c) with the delivery.

15. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very happy.

Very happy with my experience with the company and the help I received from everyone who gave me the help I needed,will definitely use again while shopping.
Thanks for all the Guys.
Janice in Bonnie Scotland.

5. Juni 2025
Bewertung ohne vorherige Einladung
Direct Home Furniture-Logo

Antwort von Direct Home Furniture

Hi Janice,
Thank you so much for your lovely review. We're really glad to hear you had a great experience and that the team were able to give you the help you needed. It means a lot to us that you’d shop with us again.

Anything you need at all, we’re just a message away and we can’t wait to serve you again.

Warm regards,
Kelly Pearce
Direct Home Furniture

Bewertet mit 5 von 5 Sternen

I ordered my item and received it with…

I ordered my item and received it with in 5 days . Love my sofa
Could do with a little work on the delivery service don't speak and just dropped sofa in living room when I had a baby in my hands couldn't move to put him down but apart from great service

5. Mai 2025
Bewertung ohne vorherige Einladung
Direct Home Furniture-Logo

Antwort von Direct Home Furniture

Hi Miss Maria,
Thank you so much for your lovely review. We're really glad to hear you love your new sofa and that it arrived so quickly. That said, I’m really sorry to hear about the delivery experience — especially while you had your baby in your arms. That’s understandably not ideal.

While we don’t handle deliveries ourselves, as they're managed through external couriers, if you’re able to provide your order number I’d be more than happy to track down which courier it was and pass your feedback on directly.

Anything you need at all, we’re always here and would love the opportunity to serve you again.

Warm regards,
Kelly Pearce
Direct Home Furniture

Bewertet mit 5 von 5 Sternen

Excellent service

Delivery on time. Item exactly as advertised. Excellent service

6. Mai 2025
Bewertung ohne vorherige Einladung
Direct Home Furniture-Logo

Antwort von Direct Home Furniture

Hi Charles,
Thank you so much for your kind review. We're really pleased to hear your item arrived on time and was just as expected. It’s always lovely to know when everything goes smoothly.

Anything you need at all, we’re just a message away and would love the chance to serve you again.

Warm regards,
Kelly Pearce
Direct Home Furniture

Bewertet mit 5 von 5 Sternen

Easy access website.

Easy access website.
Great selection of furniture at reasonable price

2. Juni 2025
Bewertung ohne vorherige Einladung
Direct Home Furniture-Logo

Antwort von Direct Home Furniture

Hi John,
Thanks so much for your review. We're really glad you found the website easy to use and liked the range of furniture we have on offer. It's great to hear you felt the prices were reasonable too.

Anything you need at all, we’re always here and would love the opportunity to serve you again.

Warm regards,
Kelly Pearce
Direct Home Furniture

Bewertet mit 5 von 5 Sternen

Recliner delivery was fortunate in that I received my…

I was fortunate in that I received my new recliner chair quite quickly and assembled by the delivery driver . Very good value for what I thought would cost a lot more

14. Februar 2025
Bewertung ohne vorherige Einladung
Direct Home Furniture-Logo

Antwort von Direct Home Furniture

Hi William,
Thank you so much for your review. We're really glad to hear your recliner arrived quickly and that the delivery driver helped with assembly — that's always a bonus. It’s great to know you felt it was such good value too.

Anything you need at all, we’re just a message away and would love to serve you again.

Warm regards,
Kelly Pearce
Direct Home Furniture

Bewertet mit 5 von 5 Sternen

Was very happy with the service that I…

Was very happy with the service that I received. I had brought a cage for my indoor rabbit . It was just what I needed . My rabbit loves it . It was good quality. Good for the prize I paid . Would really recommend them to my family and friends.

19. Februar 2025
Bewertung ohne vorherige Einladung
Direct Home Furniture-Logo

Antwort von Direct Home Furniture

Hi Matie,
Thank you so much for your lovely review. We’re so happy to hear the cage was exactly what you needed and that your rabbit is loving it too. It’s great to know you were pleased with the quality and felt it was good value.

We truly appreciate your recommendation. Anything you need at all, we’re always here and would love the chance to serve you again.

Warm regards,
Kelly Pearce
Direct Home Furniture

Bewertet mit 5 von 5 Sternen

Brilliant company ❤️

Incredibly fast delivery of my bed and mattress, super quality and a great price to match. Brilliant company and will be using them for future purchases. ❤️

13. März 2025
Bewertung ohne vorherige Einladung
Direct Home Furniture-Logo

Antwort von Direct Home Furniture

Hi Liam,
Thanks so much for your lovely review. We're really glad to hear your bed and mattress arrived quickly and that you were happy with both the quality and the price. It means a lot to know you'd shop with us again.

Anything you need at all, we’re just a message away and would be delighted to serve you again.

Warm regards,
Kelly Pearce
Direct Home Furniture

Bewertet mit 1 von 5 Sternen

I ordered a rollator unfortunately they…

I ordered a rollator unfortunately they had the wrong address I've tried to chase it up and get a refund despite sending numerous emails ive had no acknowledgements communication isn't there strong point..

27. Mai 2025
Bewertung ohne vorherige Einladung
Direct Home Furniture-Logo

Antwort von Direct Home Furniture

Hi Ian,

Thank you for taking the time to leave a review. We’re genuinely sorry to hear about your experience and appreciate the opportunity to clarify a few important details.

In your most recent email, you mentioned:
“Despite sending several emails to yourselves with no replies I would be grateful if you refund monies paid.”
We’d just like to gently note that we’ve responded promptly to all of your emails, including this one. It’s possible our replies may not be reaching your inbox, so we kindly ask that you check your junk or spam folder for messages from support@directhomefurniture.co.uk.

Your order was dispatched quickly and sent to the exact address entered during checkout. Once an item has been handed over to the courier, we’re unfortunately unable to amend delivery details — something we truly wish we could assist with, but it’s outside our control.

That said, we want to reassure you that as soon as the item is returned to our warehouse, we’ll process your full refund immediately. We’re also waiving any return fees as a gesture of goodwill.

We’re a small team and always strive to do the right thing by our customers. We hope with this in mind, you might consider updating your review to reflect the full context.

Warm regards,
Kelly Pearce
Direct Home Furniture

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