This is how it should be done !!! Ordered 4 X Guess Body Wash, dispatched within 24hrs, arrived 24hrs later. Didn't even need to pay for any additional services. Definitely using Beauty Scent... Mehr ansehen
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Das sagen Bewerter
Made a purchase on this site because I was scammed on Scent Shave & All and bought the same product from here and saved a little too. Great communication and delivery and I will buy more from them.... Mehr ansehen
Ordered a Chloe gift scent (perfume and body wash). Arrived a day late which wasn’t an issue. However, the Chloe box wasn’t plastic sealed which I thought odd. When my partner opened it for her 40th b... Mehr ansehen
Good quality gifts well presented With out costing the earth. Prompt delivery. Been up dated on despatch and time slot delivery. First time ordering and re did another order Just to see they were g... Mehr ansehen
Unternehmensdetails
- Kosmetikproduktanbieter
- auch in
- Fachhandel für Haarpflegeprodukte
- Großhändler für Kosmetikprodukte
- Parfum- und Kosmetikanbieter
- Parfümerie
Vom Unternehmen geschrieben
Beauty Scent is a UK based online fragrance retailer, formed in 2020 with a mission to make premium fragrances, Haircare & Skincare more accessible, affordable, and easy to shop online. We are proudly owned and backed by one of the UK’s leading fragrance distributors, with over 30 years of experience supplying authentic perfumes and aftershaves across the industry. This long standing heritage gives us the knowledge, sourcing network, and expertise to offer customers a trusted and reliable shopping experience. All of our customer service team is 100% human and we offer free UK standard delivery for all orders over £40. At Beauty Scent, we focus on genuine branded fragrances, haircare & skincare at competitive pricing, and fast, dependable delivery, helping customers find their favourite scents with confidence.
Kontaktinformationen
Fragrance Quarters, 80 Mosley Road, Trafford Park, M17 1LE, Manchester, Vereinigtes Königreich
- 0161 541 8000
- customerservice@beauty-scent.co.uk
- www.beauty-scent.co.uk
4.0
Gut
465 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 14 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
DO NOT BUY FROM THIS COMPANY
Had order cancelled due to unforeseen circumstances!
No refund!
Horrendous company
DO NOT BUY FROM THIS COMPANY
25. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty-scent.co.uk
Hello Louise,
We’re sorry to hear about your disappointment. We have checked our records and were unable to locate your order without additional details. We reached out via Trustpilot asking you to share your order number so we could investigate and ensure any refund due was processed, but we’ve not yet received a reply.
We want to resolve this for you and would encourage you to contact our customer care team at Customerservice@beauty-scent.co.uk with your order number. We take pride in delivering both our products and our customer service, and we’re committed to resolving any issues quickly and fairly once we have the necessary information.
Kind regards,
Beauty Scent Customer Experience Team
Express delivery
Express delivery. My order was placed around 5p.m and I recived my shippment nex day at 10 o'clock. Very happy with the service.
20. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty-scent.co.uk
Hi Monika,
Thank you so much for your kind words! We’re thrilled to hear your order arrived so quickly – our team works hard to dispatch orders promptly, and it’s great to know that next-day delivery made such a difference for you.
We really appreciate you taking the time to share your experience, and we look forward to delivering to you just as swiftly next time.
Kind regards,
Beauty Scent Customer Experience Team
Cancelled my order
Cancelled my order, emailed me with a sentence simply saying it was ‘ because of unforeseen circumstances and your payment has not yet been refunded’. Days later and I haven’t had any further contact, and they still have my money.
14. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty-scent.co.uk
Hello Neil,
We’re sorry your order had to be cancelled — this is rare for us and only happens in exceptional circumstances. We can confirm that after you contacted our customer care team the day after this review, your refund was issued immediately and has been successfully processed.
We appreciate your patience and are sorry for any concern caused in the meantime. We always aim to resolve issues as quickly as possible, and we hope you’ll consider shopping with us again so we can give you the smooth experience we’re known for.
Kind regards,
Beauty Scent Customer Experience Team
Good price - smells weak watered down
Good price and came in good time however, I bought a fragrance I have had before and this one smells very weak and almost watered down , unsure if this real or just in my head
9. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty-scent.co.uk
Hi Tom,
Thank you for your review and for highlighting the good price and delivery speed — we’re glad you were pleased with those parts of your experience.
We only sell 100% genuine products which have a 100% guarantee, sourced directly from authorised distributors. If a fragrance ever seems different to what you’ve had before, it can sometimes be due to batch variations from the brand itself — but we take every concern seriously.
We have a robust process in place to protect our customers: any suspected faulty or altered product is independently tested. If an issue is found, we’ll offer a replacement or a full refund. Please get in touch with our customer care team at Customerservice@beauty-scent.co.uk so we can arrange this for you and put your mind at ease.
Kind regards,
Beauty Scent Customer Experience Team
This company sucks
This company sucks! Dont buy from here total scam. I didnt get my things and not get my money back. On the website it says that you can buy from other countries than England but now they say you cant. BIG SCAM!!
3. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty-scent.co.uk
Hello Axel,
We’re sorry to read your comments and want to look into this straight away. We can’t find an order under your name or contact details, so please email our customer care team at Customerservice@beauty-scent.co.uk with your order number and the email address used at checkout so we can investigate and resolve this for you.
For clarity: we are a genuine UK business, and our website’s delivery options reflect current shipping capabilities. If an order is placed from a country we can’t ship to, it is always cancelled and refunded in full.
We take pride in delivering orders promptly to thousands of customers each week, and we’re committed to resolving any issues quickly and fairly.
Kind regards,
Beauty Scent Customer Experience Team
Shocking after sales service from…
Shocking after sales service from Beauty Scent. I placed an order through Wowcher on 17 December only to be told the order was lost. I have been waiting for a refund since and have also contacted Wowcher. Beauty Scent did not follow up and simply stated to contact Wowcher. Will never use again
17. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Beauty-scent.co.uk
Hello Vicki,
We’re sorry to hear about your experience — we understand how frustrating it is when things don’t go as planned. Your order was placed via Wowcher, which means the payment and refund process is handled directly by them, and we do not have access to issue refunds on their behalf.
As soon as we were made aware that your order was lost, we advised you to contact Wowcher so they could arrange the refund for you in line with their policies. That said, we’re always happy to assist with updates or to liaise with them on your behalf where possible.
We value every customer, whether buying directly from us or via a partner, and we’re sorry this experience didn’t meet expectations.
If you would like to try purchasing from us direct, please contact us at Customerservice@beauty-scent.co.uk and we will ensure this is handled perfectly for you.
Kind regards,
Beauty Scent Customer Experience Team
Get on the scent
Hi, Without a dought a realy wonderful company to do business with. Not only do they supply beautiful perfumes and their ultra fast delivery service could not be beaten with super packaging.. Must be the BEST on Ebay Many thanks. Ivor Ridler...
28. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Beauty-scent.co.uk
Hi Ivor,
What an incredible review — thank you so much for your kind words! We’re thrilled to hear you enjoyed our perfumes, speedy delivery, and careful packaging. Our team takes great pride in making every order feel special, so your feedback means the world to us.
It’s customers like you who make what we do so rewarding, and we look forward to welcoming you back for your next scent adventure.
Kind regards,
Beauty Scent Customer Experience Team
I would 100% recommend based on my experience.
In all honesty I wasn’t actually holding out much hope on receiving my order.
But when it arrives with 24hour Royal Mail delivery I was elated. The order was correct the price was great and I will definitely be buying from this website again. My experience has been excellent.
18. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Beauty-scent.co.uk
Hi there,
Thank you for such a fantastic review! We’re delighted to have exceeded your expectations — from the quick Royal Mail delivery to the correct order and great value. Hearing that you’ll definitely be shopping with us again is the best compliment we could receive.
We look forward to sending you more orders just as quickly and accurately in the future.
Kind regards,
Beauty Scent Customer Experience Team
Excellent prices and service.
Genuine scents at exceptional prices. I chose basic delivery option,but still recieved my EDT in 2 days. This is within a very busy trading time so was amazed at speed of delivery. Item was very well pacaged. Everything was intact and all packaging is card so easy to recycle. Probaby one of tge best online retailer for aftershave snd perfum
28. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Beauty-scent.co.uk
Hi Gina,
Thank you for such a brilliant review! We’re so pleased you enjoyed our genuine scents, great prices, and fast delivery — especially during such a busy trading period. Our team works hard to get every order out quickly and package it carefully, so it’s fantastic to hear you noticed both the speed and the eco-friendly packaging.
Your comment that we’re “one of the best online retailers” for fragrance means the world to us, and we look forward to helping you find your next scent soon.
Kind regards,
Beauty Scent Customer Experience Team
Fantastic service
Fantastic service. Ordered item and 17 hours later the item arrived sealed and packaged well. I will definatly use these guys again without doubt.
24. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Beauty-scent.co.uk
Hi James,
Thank you for your fantastic review! We’re thrilled to hear your order arrived in just 17 hours, sealed and well-packaged. Speed and care are two things we take great pride in, so it’s wonderful to know we delivered on both.
We look forward to welcoming you back again soon.
Kind regards,
Beauty Scent Customer Experience Team
Fast delivery and excellent priced products
This was my first time shopping on this website, and I was worried because of the reviews. I purchased the Elemis men's set on 1st Dec and received my order on 3rd Dec. The price was better than any other website. Yes, I would use them again as I had a very positive experience.
1. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Beauty-scent.co.uk
Hi there,
Thank you for sharing your experience — we’re so pleased to have exceeded your expectations, especially as it was your first time shopping with us. It’s great to hear your Elemis men’s set arrived so quickly and at the best price you could find.
We know some shoppers can feel cautious before ordering, so your feedback is especially valuable in showing that we deliver exactly what we promise. We look forward to welcoming you back again soon.
Kind regards,
Beauty Scent Customer Experience Team
I paid for an item that I never…
I paid for an item that I never received. They are refusing to send the refund. Avoid this company, I’m having to do a charge back through my payment card…
2. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Beauty-scent.co.uk
Hello Kadie,
We’re sorry to hear you feel this way. We have fully investigated your order and can confirm it was dispatched promptly and tracking shows it was delivered to the address provided. You later raised a chargeback through your card provider, which was successful, so the full amount has already been refunded to you by your bank.
We understand how important it is for customers to feel confident when ordering online, which is why we always rely on tracking and payment provider processes to ensure fairness for both parties.
Kind regards,
Beauty Scent Customer Experience Team
AVOID
AVOID - bought Miracle perfume via EBay - 6 months on received an email from EBay stating product was hazardous and recalled ! ( obviously fake) sent remaining item back to seller- no refund given - just keep getting a standard standard 5 working days message - awful customer service - scammers - avoid - I’m now taking case to trading standards
17. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Beauty-scent.co.uk
Hello Anna,
We’re sorry to hear about your concerns. We’ve fully investigated your order with eBay and can confirm that the Miracle perfume you purchased is 100% genuine and safe for continued use. eBay has confirmed in writing that the product does not contain any prohibited ingredients and that there is no safety recall.
It’s possible that the email you received from eBay was an automated product listing notice rather than an official safety warning, which can happen if an item is incorrectly flagged by their system. We understand how this can cause confusion.
Regarding your return, we have not been able to locate confirmation of the item arriving back to us. If you have proof of return, please contact us directly at Customerservice@beauty-scent.co.uk so we can review and resolve this for you.
We are a genuine UK retailer and take customer safety and service very seriously — this includes working with both eBay and Trading Standards whenever needed.
Kind regards,
Beauty Scent Customer Experience Team
Amazing smell strong and box is nice…
Amazing smell strong and box is nice and bottle is a nice next day delivery i fully recommend
15. November 2024
Bewertung ohne vorherige Einladung
Antwort von Beauty-scent.co.uk
Hi Sean,
Thank you for your fantastic review! We’re so pleased you enjoyed the amazing scent, beautiful packaging, and quick next-day delivery. Your recommendation means a lot to us and the whole Beauty Scent team.
If you ever need assistance or have any questions, our Customer Experience Team is always happy to help — you can reach us at customerservice@beauty-scent.co.uk.
Kind regards,
Beauty Scent Customer Experience Team
Beautiful
Thank you so much for the Britney Spears perfume Curious, l love this perfume a great smell and long lasting. This is also my daughter's favorite perfume, and I sent a bottle to my friend and she always receives compliments. Thank you so much to the Seller on eBay great service.
8. September 2024
Bewertung ohne vorherige Einladung
Antwort von Beauty-scent.co.uk
Hi there,
Thank you for such a lovely review! We’re delighted to hear you’re enjoying the Britney Spears Curious perfume — it’s wonderful to know it’s a favourite for you, your daughter, and even your friend. We’re so pleased it’s bringing you all compliments and happy moments.
It’s feedback like this that makes what we do so rewarding. We look forward to sending you more of your favourite scents in the future.
Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk
Antwort von Beauty-scent.co.uk
Hi Alexis,
Thank you for your 5-star review! We’re so pleased you were happy with our fast delivery and great pricing — two things we work hard to deliver every time.
Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk
Antwort von Beauty-scent.co.uk
Hi there,
Thank you for your 5-star review! We love that you described your experience as “Fast & Furious” — speedy delivery and great service are exactly what we aim for every time.
Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk
Antwort von Beauty-scent.co.uk
Hi Lyndsey,
Thank you for your 5-star review! We’re so pleased you found our service lovely and the delivery nice and fast — it’s exactly what we aim to provide for every customer.
Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk
Amazing Barbie and Ken perfumes!
The Barbie and Ken perfumes are amazing. Really worth buying them. The Barbie has a feminine, floral and fruity scent, whilst the Ken has a masculine, woody scent. Both are very versatile for evening and the day, and last the entire day without needing to top up. As a bonus, the bottles are vibrant and fun as decorations! 100% recommend, they smell like high-end perfumes but for a fraction of the price!
26. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Beauty-scent.co.uk
Hi Yuliya,
Thank you for such a fantastic review! We’re thrilled to hear how much you’re enjoying the Barbie and Ken perfumes — from their beautiful scents to their long-lasting performance and vibrant bottles. It’s wonderful to know you see them as high-end quality at a fraction of the price.
Your detailed feedback will be so helpful for other fragrance lovers, and we truly appreciate your 100% recommendation. We look forward to sending you more scents you’ll love.
Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk
Scammers do not use beauty scent!!!
I ordered from beauty scent on the 9th September and I never received my order.
I have emailed and asked for a refund multiple times and I always get the same message back from a person called Kyle and I’m sure they are using a bot of some sort to reply to emails.
If you are thinking of buying anything from this website I wouldn’t! They have absolutely ripped me off
9. September 2024
Bewertung ohne vorherige Einladung
Antwort von Beauty-scent.co.uk
Hello William,
We’re sorry to hear you feel this way. Your order from 9 September 2024 was dispatched promptly, and Royal Mail tracking showed it as delivered. When you contacted us to say it had not arrived, we followed our due diligence process with the courier, which can take a little time to complete. We did ask for further information which was not forthcoming which also delayed process.
As soon as this process was finished, your order was refunded in full the very next day. We understand how frustrating delivery issues can be and want to reassure all customers that we always work to resolve such situations fairly.
Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk
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