Bambinodirect Bewertungen 

I ordered a petite star zia x foot muff due to the cold weather for my little boy which arrived when stated and I loved the item however the first day I used the foot muff the zip completely broke when I was undoing the cover. I contacted bambino to he told to take a picture and send it which I did then 2 days later I received another email asking for another picture which I then sent after phoning them and asking why?? I then received an email saying the return had been approved but I have to pay for the return myself!! I find this shocking if an item is faulty in no way do I agree it's at the customers expense to return it. I contacted bambinos again as they said I onu had 14 days to return it to advise them I do not currently have the funds to return the item to be told I can arrange a pick up from a courier for £20 ( which is ridiculous for a foot muff) and if I do not want that option they will try and hold the return open but without any guarantees.

I am really annoyed I bought an item I needed which now I cannot use so have no foot muff on my pushchair and no way of returning it at the minute and also do not understand why I need to return it when I have shown pictures that it is broken just to get a replacement if this was a normal shop they would a) arrange collection or delivery themselves at their cost or b) just send out a replacement as they have evidence it is broken

Bambinos have since contacted me and arranged a courier to pick up the faulty item and also sent out a replacement very quickly so although we had initial problems the staff I have dealt with since then have been very courteous and efficient in resolving the matter to the best of their ability so rating changed.

I wanted to buy a footmuff from bambino direct website and pay through PayPal. The site doesn't work properly. After several frustrating minutes I have up and I bought the item from amazon. The next morning I got 2 emails from PayPal confirming 2 orders I never confirmed and since then it's taken 4 phone calls and several emails trying to get a refund.
I'll never use this site again as its brought nothing but grief and frustration and no one from the support team seems to know what they are doing.

Hi

I ordered a Maclaren buggy on the 22nd of September. Paid extra for next day delivery. It was displayed as In Stock on their website.

My order was cancelled because of payment issues.
I called them to sort this out. They said they cannot accept my international CC either so I had to go to the bank on the 24th and deposit the money to their account. While discussing this payment issue no mention of the buggy not being in stock so I went ahead with the payment.
On the 25th afternoon I call to ask where my buggy was and it comes out that the buggy will not be in stock for 2 weeks.
As I needed the buggy that week I was left with no other choice but to cancel the order. Upon canceling I gave my bank details.
On the 28th I again called them to ask where my refund was. They ask for my bank details again. Later that day I get a message that my refund had been issued. I waited till the 1st of October and still the money wasn't on my account.
I call again and they again ask for the bank details.
I again get a promise that it'd be sorted and I'd get the refund that day itself. Till now no money. Getting pretty annoyed here.

Shameful. Playing with people's money and time.

Im very layed back and not easily frustrated by bad service, but when I was pregnant i just wanted to sort things. so I went to bambino direct to sort my pram I order it in december knowing I was due end of feb I was fine waiting but middle of feb I expected my pram but i got a phone call saying it wasn't going to get my order for a following two week so I ask to deliver part of my order. long story short I had to cancel part of my order because it was in stock to april I had my baby in feb.
I have placed another order today and payed for next day delivery I keep checking website which states not dispatched and it now 2:13 and i wondering if it will even come today if it doesn't I will definitely NOT order from them again.

Great customer service very helpful!
Had a issue with the delivery address and the customer service team sorted it straight away.
Recieved my items in great condition with freebies!
1 of the items had a manufacturing fault and Bambino sorted its by sending another one and let me keep the slighty faulty one.

Thanks Bambino!

I needed to return a nursery set. It took over 2 weeks for the items to be collected, this was also due to me having to contact the supplier directly. I had to email and call so many times for anything to be done. No one seemed to understand what was going on. I allways got "we are waiting for a responce from the supplier". I asked to be called back and be kept informed, not once did they bother!! Now the items have been collected. The supplier phoned me to say they had recived the items back and have sent an email to Bambino Direct to say that and to issue a refund. I contacted Bambino and suprise they have not recived an email! Once again "first we are really sorry", we will get this sorted. I am still waiting for a call back and a refund. I must also add dont bother with emailing them. They have no idea whats been said over the phone. Also the customer service number is an 0844 number.

I'm so impressed with Bambino Direct I had to find somewhere to leave feedback as there's nowhere on their site. This is the first time I've used them, and I ordered a car seat Sunday lunchtime and it arrived Monday morning - less than 24 hours later. I was able to track my order throughout and my order arrived well packaged and in perfect condition. This is internet shopping exactly as it should be! Can't recommend them highly enough :)

The manufacturer had not supplied a wooden part that was part of the furniture I bought. Innocent mistake during packing. Bambino contacted the manufacturer the same day and I received two further calls notifying me the missing part was being sent by courier the next day. Very happy with their professional and thorough service. The delivery of both items I purchased was very quick too.

Since the contact from the company after the below review I have upgraded my rating to 3 stars. They claim to have made sure these issues will not happen again and were helpful in further dealing with another issue which was outside or their control.

I only gave two stars because one star meant rude. They were incompetent, inept, careless and unorganised. The initial delivery was very quick but included an incorrect item, no big deal. I contacted them and they arranged a day for collection. I waited around the house and no one came. I contacted them via their emessage system, their preferred message system and they rearranged the pickup. No one came again. They had been using a company that only collects in the UK, I live in Ireland. I thought that my address might give that away. A third collection was successful but I had spent three days at home waiting for it. They made no effort to get an approximate time for collection, saying that they couldn’t. I rang the collection company and managed it no problem, experience had thought me to check that time. They never contacted me to confirm receipt of the incorrect item; I had to contact them to arrange delivery. They agreed to delay dispatch as I was away on holidays, however, as you may have guessed by now, they dispatched early anyway. The item was almost sent back to them by the courier, they would only hold undelivered parcels for 3 days, but I managed to ring them in time to rearrange delivery. No one gesture to make up for the repeated inconveniences, just lots of empty apologies. I would never buy anything again from them, even if their prices are cheaper than the competition, it’s just not worth the hassle!

Quick delivery and great service no problems and we get a free gift so we are very happy. Thank you.

l was happy with the quick response of my order. l am very pleased with the product.

i have been trying to return a car seat that under the sale of goods act 1979 is not 'as described' and bambino direct want £20 to pick it up, if it had been suitable i would have kept it, it said on their website it was fully reclineable which it not, i now have a car seat which is unsuitable and cannot afford £20 to return it, after much correspondance they still will not pick it up at there expense even though the citizens advise bureau have told me that it is down to them to pick it up at there cost, due to it not being as described it is the law.

Quick delivery fantastic customer service and when I discovered a fault within warranty time they sorted it without hassle. Highly recommend bambino direct to any mother who doesn't have time for any hassle!

I'd never heard of or us this company before, but would definately do so again!
The Cath Kidston buggy was £30 cheaper than anywhere else, and when I liked Bambino Direct on Facebook I got another £10 off.
The delivery was speedy too!

I bought this item as i trust in hauck products ..after buying one for my granddaughter 18 months ago and they are made to last ..I had my grandson sitting in it and he was 12 months old and quite a big lad ..i knew when my both daughters told me they are expecting both due within 2 weeks of each other i had to buy another 2 hauck rockers as they both have toddlers and the strength of the chairs etc are a factor in me purchasing these items .. now we are just waiting for the arrivals ..I bought the alien one for our new granddaughter due on the 9th December .I also bought the circus one for my grandson due 24th November but seems we are getting him on the 15th by section ..I wouldn't go with any other make only hauck ..they are made to last ...the delivery was soo quick with Bambino Direct delivered the very next day , fully trust in Bambino and will be purchasing from this store again.

It was easy - good price - and a quick delivery to denmark

cant fault the product but when a company advertises next day delivery, you usually expect it. 6 days late, with no apology from bambino or the courier. i would of expected a refund on the next day delivery fee, but again no. not good enough for my liking

Fantastic service received, ordered a phil & teds lazy ted, bambino direct was the cheapest on the net at the time. Item came the next day.. Super fast delievery!

Was very impressed with the site would deffo recommend to anyone

ordered a baby bath from bambino direct on a saturday evening, not knowing anything about the company, i found it hard to believe on sunday morning when i got an email from them saying the product was despatched and would be with me on monday morning. sounded to good to be true and i thought aye right!!! got a further email on monday saying it was with the courier then a text from a family member saying it had arrived and another email from the courier saying it had been delivered. fantastic service product was as described and the 10 quid delivery charge whilst steep was well worth the money.