Bambinodirect Bewertungen 

337
TrustScore 4 von 5

4.0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

The item we order was perfect and was a great price compared to other websites. however the delivery did arrive a day early when we we not in and we had a rather nasty call from the delivery man. The... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We had been searching for a particular stroller for what seemed like an eternity online before finding it in the colour we wanted at Bambino direct. The price was excellent and up to £50 cheaper than... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Ordered a Britax car seat for my Grandson, this was the cheapest online price my daughter could find. Added bonus of free postage plus two free sunshades (worth £20) included as a special offer. Pro... Mehr ansehen

Bewertet mit 4 von 5 Sternen

I brought the v-tech toot toot drivers collection for my son for christmas. Best price across the web and fast delivery. Only small negative I had was that the delivery people left the parcel in the r... Mehr ansehen

Unternehmensdetails

  1. Babyausstattungsgeschäft

Informationen, die aus verschiedenen externen Quellen stammen

Bambino Direct is the leading online retailer of pushchairs, baby furniture and car seats. We carry a huge stock of pushchairs, baby furniture and car seats from Quinny, Maxi-Cosi and Stokke.


Kontaktinformationen

4.0

Gut

TrustScore 4 von 5

337 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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4.0

Alle Bewertungen

(337)

0 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

Excellent service and product

Ordered a cosatto zoomi car seat on Saturday, arrived on Monday via secure delivery, with complete tracking service and regular email updates.

Would highly recommend, having had an awful recent experience on another online baby store.

Thanks bambino direct.

3. August 2012
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service

My item arrived very well packaged and it arrived faster than its estimated delivery time would recommend this service to anyone

3. August 2012
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

easy ordering and excellent delivery service

first time of using the site to buy for our first grandchild and found the video of how to put up the travel cot very useful helped us decide which one to buy. We will go to this site first for all our future gifts once the baby arrives, the free toy was an added bonus and much nicer than most free gifts

3. August 2012
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Two Trunkis = Two happy boys

Ordered two Trunki cases to take on the boys maiden foreign holiday. Product is great and fits most airlines hand-luggage restrictions - so something for them to sit on, play with, and for you to put all the changes of clothes etc. you might need for spillages etc. on the flight.
Really good value, and extremely quick delivery, so a first rate online shopping experience.

3. August 2012
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Poor sales

Miss sold price plan!!! However sales state this was explained over phone strongly disagree with this & goods not delivered but full payment taken!! Still waiting for goods £250 down. poor customer service department apology received but little else. Will not use bambino direct again.

3. August 2012
Bewertung ohne vorherige Einladung
Bambinodirect-Logo

Antwort von Bambinodirect

Hi Louise,

I'm very sorry to hear about your experience on this occasion. We take all reviews very seriously and when I came across yours I alerted the customer services team right way.

I understand we are in the process of resolving your issue and I hope you are satisfied with the outcome.

I apologise one again and if you have any other concerns please don't hesitate to email me. My address is laura@bambinodirect.co.uk

Kind regards,

Laura Dyson
Customer Experience Manager, Bambino Direct

Bewertet mit 5 von 5 Sternen

Spot On

Very quick service and delviery item excellent

3. August 2012
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Nightmere!!!

I went to the Bambinos shop in Huddersfield and orderd the Phil and Teds verve feb this year. I have a 2 year old and was expecting my baby in april so thought this pram was perfect, then the nightmere began! I orderd the pram on the thursday and was told it should be deliverd on monday the following week, monday came and went so I phoned them and was told they were really sorry but it was waiting for the currer to pick it up and it should be with me in a few days, a week later still no sighn so I phoned them again, this time I told they thought I was picking it up and they were sorry for the mix up and would try to get it deliverd as soon as poss, it turned up 3 weeks after I orderd it. Then the fun really started, I used the pram 2 maybe 3 times before my baby was born and then on the school run ( a 10 min walk) after I had my daughter. I thought the way my baby was layed in the pram was a bit strange as she was flat but at a constant angle, she slipped down in the cocoon a few times which I was not happy about and thought was very odd. Then after only 4 weeks use one of the back wheels exploded! It went with such a bang I let go of the pram and my daughters were both crying,I had to struggle the rest of the way to school to collect my son and then phone a friend to come and collect me and my 3 children because there was no way I was going to be able to get home. As soon as I got home i phoned Bambinos and told them what happend, they told me to take photos of the wheels and they would e-mail them to phil and teds, this ended up taking about a month because they didnt tell me that there computers are usless and cant acsept e-mails with more than one photo attached, so I sent the e-mail again and again and afer phoning them I think it was about 4 times they told me to send the photos one by one. In the 3 months that this has been going on ive had e-mails ignored and when they tell you there going to phone you back dont hold your breath as theyve said that to me twice and twice they havent botherd to ring me back. I e-mailed them about a month after they said they had the photos to ask what was going on and i got an e-mail back saying we e-mailed you weeks ago with the return number bring it back to the shop, i couldnt beleve the way they were talking to me so I phoned them and all they could say was that they had sent me an e-mail and it wasnt there fault if Ihadnt got it. The pram is now with Phil and Teds, its been there for 4 weeks and I still havent heard anything from Bambinos. I have asked again and again for a refund but all I get is phil and Teds warrenty doesnt allow for a refund just that they will fix it, I paid over £700 and for my money I got a nightmere pram that put my children at risk, a bag full of insults, alot of stress, ignored and NO support from Bambinos at all. If I had bought this pram from mothercare or mammas and pappas I wouldnt have had this problem I would have been provided with a pram wail mine was getting fixed, (I had to go and buy one), I could have picked a diffrent pram or even got a full refund. Once Bambinos have taken your money thats it, they dont care. We are going to get hold of a solictors, there must be something we can do. Please please do not buy anything from this place its not worth it!

3. August 2012
Bewertung ohne vorherige Einladung
Bambinodirect-Logo

Antwort von Bambinodirect

Hi Joanne,

I'm very sorry to hear about the issues you've experienced throughout the past few months with your pushchair.

We take all reviews seriously and as soon as I saw your review I escalated it to the highest level to ensure this doesn't happen again. I understand we are in the process of resolving your issues and I hope the outcome will make up for what you have experienced so far.

Once again I apologise for all you have experienced and if you have any other concerns please don't hesitate to email me. My address is laura@bambinodirect.co.uk

Kind regards,

Laura Dyson
Customer Experience Manager, Bambino Direct

Bewertet mit 4 von 5 Sternen

Good price, good service although awkward delivery as no depot to pick up from couriers

Good price and quickly despatched. Obviously keen on feedback. Only probelm was we missed the delivery and getting it re-arranged isn't easy as we're working full time and there was no depot listed to collect from or option of adding a comment to say where is could be left it we weren't in. As a result delivery probably took a week...

21. Juli 2012
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Very Satisfied

I'm very satisfied about my order by Bambino Direct (contact, delivery).

The only thing which has desappointed me is that it was not possible to pay by credit or debit card for delivery abroad. Only by money transfer : tax was 60€ by my bank...

20. Juli 2012
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

~Baby Car Seat~

Thought it would never arrived, waited far too long for delivery, which was different to the date that was quoted on initial order details.

17. Juli 2012
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Best price and really reasonable quick delivery.

This was the cheapest place that i've found Lego storage bricks and for an additional 40p I had it delivered next day (still worked out cheaper than the standard delivery on a lot of sites).

I was impressed as I've seen some old negative reviews so was a bit wary of ordering but I can't fault this order. Will definitely use them again.

17. Juli 2012
Bewertung ohne vorherige Einladung

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