Balkan Holidays Denmark Bewertungen 

Went to Bulgaria (Nessebar) in September using Balkan Holidays for the first time...NO complaints from me!...

Avoid this company at all costs. They have no concept of customer service and their staff are rude & ill-mannered. We went to Sunny Beach with them and to be fair, had a lovely holiday but I paid for extra legroom seats for the flight back which I didn't get. When I pointed this out to the check in staff (all wearing BH uniform), I ended up with 4 of them shouting at me and I was told that the seats that I'd paid for had already been allocated so basically 'tough luck'. I got in touch with customer services in London who told me to email in with a photo of our boarding cards - which I did. Three weeks later I still haven't had the refund because for some reason, the refund has to be made by cheque even though I paid by card. I didn't even get an acknowledgement of my email until I'd chased them after 2 weeks. When I spoke to them on the phone, I also complained about the rude check in staff. I was told that they were supplied by an agency so therefore nothing to do with the company. However, as I pointed out, they were wearing company uniform & acting on the company's behalf so therefore representing Balkan Holidays and their image.

Vi har lige været afsted en uge i Bulgarien, vores hjemtur til Kbh blir aflyst og vi blir ombooket til Billund imod en ekstra dag med fuld forplejning og toget hjem fra Billund betalt, vi fik transport pengene udbetalt på forhånd, det var undersøgt at det kostede 554,- pr person og så sq vi bare komme med kvitteringer på maden fra den sidste dag....
da jeg er kronisk syg og hjemturen ville være alt for hård for min krop, tilbyder min ene søster at kører over og hente os og det siger vi selvf. Ja tak til, og hun får så alle transport pengene for det.
da min anden søster så kører ind med kvitteringerne, ender det med at de ikk vil udbetale vores forplejning da vi ikk har kvitteringer på hjem turen ( som de ikk har bedt os om at komme med ) så de løber fra deres aftaler!!!

Booked this hotel based on the impressive photo’s on Balkan’s website. When we arrived we were sent to the ‘other’ reception which was when alarm bells started to ring. Turns out there is a much older and run down high rise block which is also part of the same hotel. God help you if your sent to this part of the hotel, the room was incredibly tatty and dilapidated and the noise from the adjacent nightclubs went on until 4am. The air con was noisy and barely worked, the staff were rude and ignorant, breakfast was disgusting and the Balkan rep was nowhere to be seen after the welcome meet (which was just an excuse to aggressively push the excursions), we only went as we were told there would be a welcome drink which was a lie. The new part I can imagine is much nicer but unfortunately imagine is all we could do. How they can be allowed to say the hotel is 4 stars I will never know, 2 stars is being generous. Could add a lot more but you get the jist. Avoid at all costs

Ændrede flytider og ingen svar på kompensation. Vi har nu en nat ekstra som vi bliver nødt til at betale for på hotellet, jeg har måtte tage en ekstra feriedag og vi skal køre om natten begge veje da vi bor 2,5 time fra lufthavnen øv med øv på og ingen kompensation af nogen art. Vi glæder os til vores ferie for vi skal nok få en god tur. Men det bestemt ikke den flyrejse vi bestilte. Tiderne ændrede sig fra 26/8 kl 11.10 - 2/9 kl 8.20. Til 27/8 kl 5.30 - 3/8 kl 00.15. Tror ikke der er mange der vil synes det er en fair ændring. Ændringen kom desuden bare med en ny bekræftelse og ikke en gang en "vi beklager meget" besked. Hvis vi havde haft andre muligheder havde vi bestemt benyttet os af den mulighed vi fik for at afbestille. Men vi ville gerne tilbage til dette rejsemål og der er ikke ret mange de flyver så sent på sæsonen fra jylland. Så vi er ret låste.

BEWARE OF GOING TO SLOVENIA WITH THIS COMPANY WE NEEDED THE REP BECAUSE ONE OF US BECAME ILL WE COULD NOT GET IN TOUCH WITH HIM ON THE MOBILE NUMBER GIVEN AND WHEN RECEPTION FINALLY DID MANAGE TO CONTACT HIM WE NEVER SAW HIM AT ALL NOT EVEN A PHONE CALL TO ASK HOW THINGS WERE WHEN I COMPLAINED WAS TOLD THAT THEY DO NOT EMPLOY THE REPS THEMSELVES BUT THEY ARE AGENCY SO ITS NOTHING TO DO WITH THEM WHICH IS A LOAD OF RUBBISH THEY ARE STLL IN MY MIND RESPONSIBLE FOR THERE CLIENTS WHILST ON HOLIDAY WITH THEM DONT USE THEM

Vi skulle have været til Varna 7./7. Det er nu ændret til Burgas 8./7. på dårligt tidspunkt. Balkan Holidays sørger for bustransport til Varna. Vi har forgæves forsøgt at få at vide, hvor i Varna, vi bliver sat af og hvornår ca.. Der er meldt to destinationer ud for ankomst, og en ca.-tid kan ikke oplyses, selv om man jo må gå ud fra, at et bulgarsk busselskab har nogenlunde overblik over tidsrammen på denne tur mellem to store byer.
Det er et problem, da vi skal afhente en lejebil i Varna, når vi ikke kan oplyse hverken mødeadresse eller ca.-tid. Det samme gælder for afleveringen når vi skal retur.
Vi har ringet adskillige gange og får svar i øst og vest.
Der er desværre ikke mulighed for nul stjerner.
Det er ringe. Der har i øvrigt aldrig været tale om kompensation.
Jan Sander Jensen

What a joke.
Hotel Marvel 4 star SUNNY BEACH.
Never been so angry and unhappy.
Kids were crying to come home after 2 days.
No entertainment.
Fights all the time.
Peadophile masturbating in the bushes by the pool.
No security.
No police.
AVOID AVOID AVOID

Balkan Helped with my booking Would recomend

Vi blev gjort opmærksom via bekræftelse på restbetaling af flybilletter at der er ændringer i flytiderne.

Vi ringede til jer igår for at hører grunden til dette da det bringer os i en kattepine.

Vi står nu i den situation at vi har betalt for en nat på hotellet vi ikke får brugt og ikke kan ændre og pga. afrejsetidspunktet er vi nødt til at booke en ekstra dag.

Vi har ringet og snakket med jer, og i vil ikke give en kompensation selvom vi nu får en merudgift pga. jeres ændring, det er virkelig dårlig stil! Derudover så havde vi netop valgt Balkan pga. de gode flytidspunkter, vi går fra at skulle rejse begge veje om eftermiddagen til nu at skulle rejse om natten!!

Det er sidste gang vi rejser med jer, og vi vil anbefale alle at de holder sig langt væk fra Balkan Holidays!

We used Balkan for the first time through VeryCheapHolidays. We booked a ski holiday during Feb half term break to Bansko. All in all, the overall package is good. They should advertised that only booking through them, a fast pass for the gondola is included. The fast pass can not be bought locally and it’s exclusive to Balkan holidays. Without fast pass, you are looking at 1-2 hours queue at peak times to get on the gondola. I knew that we would have to queue for the gondola before coming and was mentally prepared for it but upon arrival, when they said we have fast pass, it was a nice surprise!!! I think that this is their unique selling point! Also, the ski/snowboard equipment can be stored and collected just before the gondola - whereas any other hire would have some distance to walk with! This is also an added bonus

NOTE: there is a 5lev deposit for the lift pass. Upon return, cheeky guys asked us to put the passes in the tip jar!!! So don’t expect to see your money back. Tip shouldn’t be taken like that!!!

We stayed at the Tarsis Club in Sunny Beach, Bulgaria.
It's a good location - shops, tours, equipment hire is very reasonable and people are lovely.
The Tarsis Club Hotel is nice but we had lots of problems with our apartment.
The door lock had to be replaced twice. On one occasion we were locked in and had to shout across to a neighbouring building for help because reception did not answer our phone calls. The workmen always left a mess after any repairs and we couldn't find a cloth or brush anywhere to tidy up ourselves.
Kitchen sink drain started leaking. The maid noticed the water on the floor. This took a day to repair.
Bathroom sink collapsed. This took two days to repair and was still propped up with bits of wood when we left.
The air conditioning exhaust units were on our balcony which made the balcony very hot and noisy unless we switched the air con off when we wanted to use the balcony.
The air conditioning exhaust units were also on the other side of our bedroom wall so you couldn't sleep because of the noise. The options were switch off the air con (room gets very hot) or ear plugs.
We missed an all inclusive meal the night we were trapped in our room and the manageress was very abrupt when we complained. She said soup and sandwiches were available from 10pm!
There was a wasp bike on our balcony. Bulgarian wasps are huge but to be honest, very friendly. We were never stung!
The Holiday rep Chris was a very pleasant young man. He was meant to be at the hotel from 5pm to 6 pm six days per week. Every time we went to see him at reception we were told he either hadn't arrived yet or had just left. He was very hard to track down! We gave him a list of our complaints but he never got back to us.
If the manageress had not been so abrupt and if Chris had offered us a little something to compensate for all the hassle we would have given a better star rating.

Fabulous first time traveling to Laguna Park sunny beach June 26th this year family of four 2 adults 2 kids aged 14 and 10 paid £2700 all inc and def worth the money. How can you justify over £1000 increase for the same holiday for the same dates for next year. Entitled to a returning customer discount of 5% but come on it's ludicrous to increase by so much. No way is the hotel worth £1000 more

Have used balkanholidays.dk a few times for flights to bourgas airport and usually a okay price unfortunately not this year as we found tickets cheaper with a Internet brokers which strangely they not offer the same price or better when we will be flying on there plane 10% cheaper than they were prepared to offer,

Stor ros til Balkan. Gav dem få information hvad vi ønskede og til hvilken pris og de kunne virkelig hamle op med vores forventninger. Hotel, guide, transport, tidspunkter - alt spillede bare lige efter bogen. Som førstegangs planlægger af ferie, aner man ingen ting og det er svært, hvad man skal vælge, om det er godt nok, m.m. Men Balkan gjorde det så nemt og informerede så godt. Stor ros og stor tak for en fantastisk ferie. Vil helt klart anbefale dem!!:)

Vi var ude at rejse med Balkanholidays både i 2012 og 2014 og er nu ved at planlægge endnu en tur med dem. Alle har været utrolig hjælpsomme - lige fra sælgerne i telefonen og guiderne i Golden Sands til personalet på hotellerne.

Super fin planlægning. Ulrik, guiden var super hjælpsom. Viste os en super tattovør. Der var arrangeret, noget hver dag, man kunne opleve.

Min familie og jeg har været med Balkan Holidays på Hotel Pomerie i Sunny Beach (Du får hvad du betaler for her- men hold dig væk fra All Inklusiv)

Jeg har intet at sætte på Balkan Holidays' service eller personale/guider.
Vi havde en rigtig fin dansk fyr (Ulrik) som guide, en rigtig rar og hjælpsom fyr. Vi fik en masse gode råd og information om steder, butikker og seværdigheder der var værd at besøge.

Det eneste jeg kan være utilfreds med er måske at vores danske guide Ulrik ikke var med hele vejen tilbage til lufthavnen men stod af på halvvejen. Da der var lidt kaos i lufthavnen ville det have været rart at have haft dansk guide med der osse.
Men alt i alt en god oplevelse og bestemt ikke sidste gang vi rejser med Balkan Holidays.

Jeg har intet at klage over og selve balkan holidays, de har levet op til deres forventning med både hotel og deres guide der er til rådighed hele tiden, Ulrik som guiden hed, var altid imødekommende og smilende og en god fyr og hjalp hvis man havde brug for det, den service var der ikke noget at klage over overhovedet og info var han os god til at give og hvis han ikke lige vidste det så kunne han finde ud af det for en, så super guide og flinke mennesker hos rejse bureau, så det var super.
Hotelet der hedder Globus hotel er et godt hotel med gode faciliteter og det var godt. Der var der er et minus ved dette hotel, det var at halvdelen af personalet altid virkede/var sure og ikke rigtigt hjalp som de skulle. Men den anden halvdel af dem var altid glad og smilende og hjælpsom, så det var et plus. :)
Skal lige sige jeg var I sunny Beach i Bulgarien med dem :)

Det er en virkelig fed oplevelse og et meget lille, imødekommende company.
De sætter deres standard høje, men kan selvfølgelig komme ud for nogle smutter, som vil blive taget hånd om med det samme.
De gør det bedste for at man har det godt og alle er tilfredse.
Det Hotel de anvendte til os, er i topklasse, som har nogle fede faciliteter, så som indendørs swimmingpool, bowling bane og det ligger i centrum tæt på alt!
De er et flyselskab man kan stole på og levet op til vores forventninger :D