Ayvens in the UK Bewertungen 

I made the mistake of ordering a vehicle through my work EV scheme and this meant dealing with Ayvens.

In terms of experience - it started bad, and it's progressively deteriorated.

My car arrived today... Only that's what should have happened, had their 3rd rescheduled delivery date been true. Basically what I've learned is Ayvens get you to commit to a sweet salary sacrifice deal and then they just lie to you at every point thereafter.

But at least they have the courtesy to tell you if your car isn't going to arriv... Oh actually,no they don't.

They allow you to plan your life on the assumption that you'll be getting the vehicle you've ordered and then leave you hanging. When you speak to them, they tell you to speak to the dealership. I called the dealership today... They've never heard of the order I've placed for my car. That's reassuring.

Tomorrow I have spinal surgery at a hospital 45 miles away. I live in a rural town with no Uber and no taxi firms. I'm now scrambling to find a taxi that will take me there or I'll face cancelling this. It will mean walking around for many more months in pain,bit it won't be half as painful the experience of dealing with Ayvens has been.

Ayvens are great, especially for our 1 year old,who won't be going to nursery tomorrow because of their incompetence.

The most embarrassing thing is that the car hasn't even been built - it was an existing stock vehicle that I accepted on the basis that it would arrive within 3 months.

Just to put that into perspective, Ayvens are taking the best part of £45k off me and they can't even get a ready-built car from the port to my local dealership within 3 months! That's a cracking business model.

If by any chance it does arrive tomorrow - I won't be able to charge it anyway... as their recommended installation hasn't even been confirmed yet.

In summary, deal with Ayvens if you want stress, disappointment and financial losses in your life.

This review is for Sara from the ordering team. Super helpful in a stressful situation, went significantly above and beyond. I required a vehicle ASAP, however when placing the order, we learned the delivery date had extended from 12 weeks to 20 weeks. Given the urgency from my side, she made extra phone calls to find another vehicle on my shortlist that was available much sooner and alleviated my stressful personal situation. Whilst others could have just given the stock standard procedural response, Sara had great initiative and EQ to find a positive outcome for all parties involved. Thank you!

Great customer service in arranging delivery of my car.
Kept informed of timing on the day of delivery.

I spoke on the phone with Hash Yunis. He was very helpful, friendly and professional. He sent me the information I requested very promptly and his customer service was excellent.

Excellent support from Iqrah, Tom and the Ayvens team in managing repeated manufacturer-related issues with my car. I was always kept in the loop and felt cared for as an Ayvens customer. Great work.

Brilliant and quick fix.
A flex vehicle was delivered with a loud rattle in the door. Ruben from the flex team arranged for a replacement car to be delivered 3 days later, no fuss, no drama, just fixed the problem as quickly as possible. Great service!

fantastic support and service. Very helpful and supportive staff.

It has been very frustrating trying to book my car in to have a fault fixed on it. I get confirmation from Ayvens and then the garage change the booking to a much later date!
I did however speak to a very helpful young man, Affy, who provided me with an insurance certificate that I needed and was able to answer my question about paying insurance on a courtesy car. Thank you Affy!

Really pleased with the service that we received from Ayvens - particularly from Mohammed and Iqrah. They were courteous, professional and incredibly helpful throughout the entire leasing process. All of our queries were dealt with quickly and efficiently. This is very rare these days so well done both!

Excellent and best customer service.

I drive a leaseplan/ayvens van for work and a recent service booking has been a nightmare. Dropped off to the garage at 8am on Tuesday 13th May, did not hear anything until I called the garage and was told the van required 2 brake pads and 2 tyres; but the works could not be done until leaseplan/ayvens authorised the repairs.

Authorisation was given at end of day for the brake pads, but the garage were not authorised to replace the tyres and a mobile fitter was booked instead. The garage was perfectly capable of replacing the tyres and the pads, but now I have to wait until the mobile fitter has replaced the tyres at the garage.

Still not received the van, lost 2 days of work, 2 days off the road for 2 brake pads and 2 tyres!!

Good customer service

Spoke to Affy - he was fabulous really clear and did what he said.
Easily fixed my problem with a change of vehicle and number plate transfer

Huge thanks to Stephanie, who stepped in and effortlessly resolved what was becoming a protracted issue. Great customer service.

Rating: ⭐ (1/5) – A Complete Nightmare

I regret ever dealing withAyvens—my experience was nothing short of a disaster from start to finish. If I could give zero stars, I would.
What Went Wrong:

🚨 Terrible Customer Service – The staff were rude, unresponsive, and seemed completely uninterested in helping.

🚨 No Support After Sale – When I reported issues, they brushed me off and refused to take responsibility.
Final Thoughts:

Avoid Ayvens at all costs. Their lack of professionalism, dishonesty, and complete disregard for customers made this the worst leasing experience I’ve ever had. Save yourself the frustration and go with a reputable company instead.

Never again!

I always have a great experience when dealing with Jas Bhogal at Ayvens. She always goes above and beyond and she is a real asset to Ayvens.

Thanks again Jas.

My complaint was handled by Toni Griffin swiftly and efficiently. Toni clearly identified the long standing confusion with my leased vehicle and addressed to a satisfactory outcome. I was reassured that Ayvens has competent personnel with good communication skills and the ability to get to the heart of the problem.

Definitely not the best out there tbh, leasing the vehicle was ok but the customer service was pretty terrible and then they have all these extra costs as you go along, if you get a parking ticket, you pay it but then Ayven then charge you another £15 which they call an admin fee even though you don’t need and don’t want them to do anything. If you write to them you get some stroppy little girl write back.
Personally I would say they aren’t the worst but they don’t value me enough to use them again in the future and I would prefer to go main dealer

Car was arranged to be collected today between 9am & 5.30pm, received a text this morning confirming collection, haven’t heard anything since. Not even a message to say we are running late.

Appalling service.

We've paid Ayvens £18,000 over the past 4 years, the car that we have been paying for has basically blown up through no fault of our own and not only have they decided to not assist with the repairs, they think it's acceptable to continue the payments when we don't have the car. We have now had to open a case with the legal ombudsmen and have been told that not only are we not able to pause any payments, but if the legal process takes longer than the end of our contract (a timeline in which I have no control over) they will continue charging £400 a month for their car which has been sat in the garage since Feb 17th.

They have left a young family with 3 children with no car, paying their lease every month on top of the hire fees for a replacement car.

No compassion, no support. Just pure greed. Avoid this company.