I needed help with an issue that I had this morning with my Membership and Direct Debit. I went on Live Chat and got connected to Zoe. Who was absolutely amazing, she made my process very smooth and s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had an issue regarding my email address. I had accidentally put a wrong letter in it so I couldn’t receive my digital gym pass. Isobel from Ashbourne was brilliant and sorted my problem really... Mehr ansehen
Unternehmen hat geantwortet
Came here to write a review about a lovely lady named Beverly. She helped me with extreme profession and speed. I was very happy with the service I was provided in rectifying a debit issue. What I did... Mehr ansehen
Unternehmen hat geantwortet
Emailed 2 days ago, of asking support with 12 month agreement which I have entered in May, and never thought that I would be supported by such a high manner and empathy, as my car broke down and then... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Kontaktinformationen
Regus House, B908AG, Solihul, Vereinigtes Königreich
- www.ashbourne-memberships.co.uk
4.9
Hervorragend
1841 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful
Tiffany was very helpful and helped me resolve me query very quickly!
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ashbourne Membership Management Services
Dear Stevie, thank you for your fantastic review! Tiffany was happy to help with your query. Best wishes, Ashbourne
Charlie was kind and resolved my query…
Charlie was kind and resolved my query quickly via the live chat - thanks
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ashbourne Membership Management Services
Thanks so much for your kind words, we really appreciate your feedback, and Charlie was delighted to help you. Best wishes Ashbourne
Abbie was very good
Abbie was very good. Spoke with kindness and was easy to communicate with
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ashbourne Membership Management Services
Dear Laura, thank you for your great review, we really appreciate the positive feedback, and Abbie was happy to help. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
Excellent service
Excellent service
Quick and very customer friendly
Really appreciate the quick and polite responses to my query
Really does help retain us as clients
Happy that we have a team we can trust to help us
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ashbourne Membership Management Services
Dear Melissa, thank you for taking the time give us a 5 star review! We all work hard to support members when they contact us, so you review is really appreciated. Best wishes, Ashbourne
Thanks Tiffany
Tiffany was great. Answered promptly. Sorted my issue without any hassles.
Thank you.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ashbourne Membership Management Services
Dear Ally, we really appreciate you taking the time to leave us a 5 star review! Tiffany was happy to resolve your issue swiftly and effectively. Best wishes, Ashbourne
Braveley helped me
Braveley helped me , listened my to my problem and sorted it
Really appericiate
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ashbourne Membership Management Services
Dear Cool Guy, thank you for giving us 5 stars! Beverley was delighted to be able to deal with your problem quickly and efficiently. Best wishes, Ashbourne
Great service
Great service, courteous staff who are very helpful. Provided the outcome I was hoping for without any issues.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ashbourne Membership Management Services
Dear Cat, thank you for taking the time give us a 5 star review! We all work hard to support members when they contact us, so you review is really appreciated. Best wishes, Ashbourne
Amazing customer service
Megan provided a lightning quick response to my membership cancellation request. She confirmed my request answered my question re last dd payment, with no pressure or attempt to change my mind.
Excellent friendly service, many thanks .
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ashbourne Membership Management Services
Dear G Macklin, thank you so much for your great feedback! Megan was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Abbie was professional and efficient
Abbie was professional and efficient, listening to my query and acting upon it quickly. I'm very happy with the customer service that I've received today. Thank you
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ashbourne Membership Management Services
Dear Jane, you are very welcome and thank you for taking the time to give us such a great 5 star review! Abbie was delighted to help you. Best wishes, Ashbourne
Gym membership
I had some enquiries about my membership.
Tiffany dealt with them very politely and promptly for me.
Thank you!
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ashbourne Membership Management Services
Dear Mark, thank you for taking the time to give a 5 star review! Tiffany was delighted to be able to help you with your enquiry quickly and efficiently. Best wishes, Ashbourne
Helpful
Fast response to my enquiry and polite, helpful advice. Fully answered my query about my gym membership..
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ashbourne Membership Management Services
Dear Emma, thank you so much for taking the time to give us such a great review! We all work really hard to support members quickly and efficiently so your review is really appreciated. Best wishes, Ashbourne
Chloe on the web chat was absolutely…
Chloe on the web chat was absolutely amazing, helped me freeze my membership right away with no issues at all within 10 minutes. Thank you!
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ashbourne Membership Management Services
Dear Mohammed, thank you for taking the time to give us a 5 star review! Chloe was happy to help with your freeze request and we are delighted that you are another happy member! Best wishes, Ashbourne
So I Cancelled my membership today
So I Cancelled my membership today , a great lady called Megan in customer service made it painless and easy ! .
Easily the best experience I’ve had at the gym without a doubt.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ashbourne Membership Management Services
Dear Mr Shaun, thank you so much for your great feedback! Megan was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
5 star
Tiffany is a real asset, she sorted out my problem very quickly, kindly and politely with professionalism.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ashbourne Membership Management Services
Dear Szilvia, thank you so much for your kind feedback! We all put in a lot of effort to ensure we support our members as quickly and efficiently as possible. Tiffany was thrilled to assist you, and we’re delighted that you are another happy member 😊 Best wishes, Ashbourne
Beverly was incredible
Beverly was incredible. I had an issue with my account, and she resolved it quickly and smoothly. She was also such a lovely person to deal with.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ashbourne Membership Management Services
Dear Cynthia, we really appreciate you taking the time to leave us a 5 star review! Beverley was happy to resolve your issue swiftly and effectively. Best wishes, Ashbourne
The splendid customer support person
The splendid customer support person, Meghan, helping me set the correct data required for membership of the
Riverside Sports Bristol. Polite, encouraging, and confident.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ashbourne Membership Management Services
Dear James, thank you for your great review, we really appreciate the positive feedback, and Megan was happy to help. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
Ashbourne Membership Services – Absolute chaos from start to finish
Ashbourne Membership Services is a mess from start to finish. No clear consent process, no proper transparency on terms, and billing changes that feel slapped on after the fact. Getting straight answers is like pulling teeth, and the system seems built to confuse rather than clarify. I challenged it and won in the end—but only after wasting far too much time fighting something that should’ve been simple.
EDIT -
Thank you for your response, Ashbourne. While I’m glad the matter was eventually resolved, I want to clarify that my review will remain as it accurately reflects my experience.
As a membership management company, it is your responsibility to ensure that valid, signed contracts are in place before collecting payments on behalf of any gym. That due diligence did not happen in my case, and personal stress that caused is something other potential members deserve to be aware of.
Resolving an issue after being challenged does not erase the fact that the issue should never have occurred in the first place. My review stands.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ashbourne Membership Management Services
Joe, We're really sorry to read your review, as it doesn't reflect the service that we work hard to give when a member needs our help. We've requested further details from you via Trust pilot so that we can investigate for you and respond. Best wishes Ashbourne.
Edit - Thank you for taking the time to speak with us yesterday. We are very sorry to hear about the issue you experienced with your chosen gym, and we’re pleased to know this has now been resolved. We hope that as discussed, you will now remove or amend your review. Best wishes, Ashbourne
Very good customer service
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ashbourne Membership Management Services
Dear Mohammed, thank you for taking the time to give us such great feedback! Best wishes, Ashbourne
Prompt and professional response from…
Prompt and professional response from Megan, updated me very clearly with the terms. I know exactly what is what. Really appreciate it !
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ashbourne Membership Management Services
Dear Eduard, thank you for taking the time to leave us such a fantastic 5 star review. Megan was thrilled to assist you and ensure everything was taken care of swiftly and efficiently. Best wishes Ashbourne
Isobel was super friendly and clear and…
Isobel was super friendly and clear and gave excellent customer service - thanks again for the help! :)
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ashbourne Membership Management Services
Dear Shannon, thank you for your super review! Isobel was happy to help, and your review is really appreciated. Best wishes, Ashbourne
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