I subscribed for nearly 4 years with no problems and then suddenly Arcadia stopped paying my bill to Central Maine Power. It is now three weeks past due. Apparently in Maine something changed this yea... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
DO NOT ENROLL WITH ARCADIA POWER! Just don't do it. Very poorly run business with minimal customer support. No detailed monthly billing reflecting kW hours used so you can't determine what you are... Mehr ansehen
This started as a good company. I liked my service. I liked the idea of contributing to the green energy movement rather than exclusively relying on coal (which is my city's primary energy source).... Mehr ansehen
I am concerned about climate change, and my house is unsuitable for solar panels. At an Eco Fair, I spoke with a representative from Solar Landscape, a community solar developer, and soon subscribed t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Ökostromanbieter
- Unternehmen für Datenbank-Management
- Energieerzeugungsunternehmen
- Umwelteinrichtung für erneuerbare natürliche Ressourcen
- Solartechnikanbieter
Vom Unternehmen geschrieben
Renters and homeowners, discover a modern energy experience with Arcadia! Connect to local solar energy, manage your power usage, enjoy up to 10% savings on monthly energy costs.
Kontaktinformationen
555 11th Street NW, 20004, Washington, Vereinigte Staaten
- customercare@arcadia.com
- www.arcadiapower.com
2.5
Mangelhaft
1160 Bewertungen
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So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Dirty Tactics for Clean Energy….
I’m a ConEd customer who partnered with Arcadia. Sign up with Arcadia, let them pair you with a solar farm, they will pay your conEd bill (a middle man) and get 10% off your conEd bill total. Sounds pretty great right AND you’re helping the planet. That’s the pitch. Getting paired could take months and does and once you’re officially paired with said farm… Then it could take months after that before you start seeing any savings on your conEd bill because as it was described to me… It takes at least a couple of months for the solar farm to start producing the energy. (I was officially put on a solar farm ‘Yorktown’ in June 2023… I had signed up for the project back in November 2022).
To add to this mess…a company called The Future Card…advertised that if you use your Future card to pay your Arcadia Bill… They will give you an additional 10% off your Arcadia Bill!. That was until I got an email from Arcadia saying were no longer going handle my billing… That they were returning that back to conEd… So I call Arcadia and said yes but I’ve signed up for the Future card to pay my Arcadia bill and if I don’t have an Arcadia bill that means I don’t get my additional 10% off… Not their problem they inferred.
This prompted me to call conEd. They have no idea who they’re in bed with.
So I make another phone call to Arcadia who said that if I wanted them to handle my bill, I’d have to switch to auto pay but with a new account. Which meant getting back in line for a new ‘farm’. She offered a $5 credit to my arcadia account for my trouble. I asked what good would that do. Then she tells me to pay my arcadia bill. Wait what? It was then disclosed that by joining Arcadia and my solar farm that they would indeed give me a 10% credit to my con Ed bill but then I would owe the other 90% to Arcadia. So I’m not saving money anywhere I’m left paying my ConEd bill with that 10% discount and then I have to pay the rest Arcadia. Which means I’m actually going to be paying more than I would have in the first place to pay off my solar credits with Arcadia. I told her how insane that was because their pitch was to save people money and help the Earth. She said “if that’s how you see it.’ I told her I wanted to cancel immediately and she said it takes 90 days to cancel. To which I inquired that if my energy farm starts producing energy in the next three months, then even though I’m canceling, I’m still going to have to pay conEd plus Arcadia. She said that’s correct.
I signed up for the service because it sounded like I was going to be getting a break on my energy bill and doing something good for the planet. These people are trying to give out gift cards to keep customers (’Cairo’ from Arcadia admitted this) because people are finding out how bogus this is. I cannot believe that I have to wait three months and I’m going to pay more (if and when it produces energy’ than I originally would have… and during the summer when prices are their highest during a time when the planet is literally at its hottest ever.
I don’t want to wait 90 days….I want out of this NOW and I caution you to spread the word about this company and its murky tactics about clean energy.
I’ll be cancelling my Future Card as well as I no longer trust anyone who’s involved in this. Oh and btw….she told me she could no longer give me the $5 towards my Arcadia account since I was canceling.
Better Get Baquero with NBC…here I come. Stay away from both of these companies.
5. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Arcadia
Hi Jennifer, we’re sorry to hear of your experience and would be glad to make it right.
It’s true that some customers experience a wait time to be added to a Community Solar project and then it can take 1-2 billing cycles for you to see savings start being added to your bill.
All customers enrolled in Community Solar get to keep a certain portion of the savings generated by their portion of the solar projects. The remaining portion goes back to the developer to maintain your project.
The 90 day period is the time it takes for the solar developer and utility company to fully process your un-enrollment from the Community Solar project. This timeline accounts for your account’s specific billing cycle, as well as the amount of time it actually takes for the utility to cease applying solar savings to your account. This cancellation timeline was presented in your Community Solar terms, agreed to at enrollment.
Community Solar cancel periods are dependent on your state; our Support site has articles for each state’s Community Solar cancel period:
https://support.arcadia.com/hc/en-us/categories/10657980522391-Community-Solar-
To discuss account-specific information, you are welcome to reach out over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday. All the best.
GREAT EXPERIENCE
Great company and saves me money each month
7. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Arcadia
Hi Christopher, thank you so much for taking the time to leave a review! We appreciate you helping spread the word about the clean energy options we offer to our community. Vocal customers like you are super helpful in our efforts to build a 100% renewable energy future!
My bill went from $55.00 to $92.00!
I signed up with them and my bill immediately went from $55.00 a month to $92.00! I called them about it and got no real answer as to why. Never again will I do business with them.
This is only the second bad review I have ever written about a company, so it’s not a habit of mine, but I thought this was too much to ignore.
23. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Arcadia
Hi Eileen. Thanks so much for your feedback. We value transparency and honest feedback from our customers so we can improve your experience, so thank you for your candor here! It sounds like you feel that our programs could have been explained better. We totally understand. Energy is complicated and we try to make it easier, but that’s still no small feat.
It sounds like you may have received more Community Solar credits than you used in a given month. You can rest assured that any charges above your utility bill are yours to keep, and are noted as a credit to your utility account which will reduce your future bills. Most utilities note the Community Solar savings in dollar value credits, but some list those credits in kWh terms. In these cases, the corresponding dollar value must be calculated by Arcadia. In either case, any Community Solar savings remaining will rollover to reduce future bills.
We’re happy to include some links to our FAQs on our Community Solar programs here, but if you’d like to ever speak with one of our representatives, we’re always available Monday to Friday between 9am and 7pm EST via email or phone, and you can email us 7 days a week. We’d love the chance to hear more about your experience. We’re here to help!
https://support.arcadia.com/hc/en-us/categories/10657980522391-Community-Solar-
Arcadia is a scam
Arcadia is a scam run by Kiran Bhatraju. Under the guise of environmental health, Kiran and the team at Arcadia fraudulently manufacture bills, effectively obtaining interest free loans from their subscribers. They have a cancellation policy of 90-180 days meaning 3-6 months. you MUST have a card on file they can charge at their whim. They do not provide actual bills or data on how they do billing and refuse to provide any data when requested. I suggest anyone else who has been scammed by this company reach out to regulators not the better business breau they are not a government entity so that we can get this place closed down for good or fined heavily enough where they are forced to operate ethically and transparently but since this a scam at its core they will most likely shutter and Kiran Bhatraju will create another shell company but either or is a win. for the time being I want to spread awareness of this scam so others do not fall victim. Do not be taken advantage of because you want to do something nice for the environment, these scammers are counting on it.
29. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Arcadia
Hi, thanks for your feedback. That certainly doesn’t sound like us, and we’d love to know a little more about your experience so that we can help address any issues. Our Customer Support team responds to every inquiry in 24 hours or less, so we’re always glad to discuss questions specific to your account.
Any Arcadia charges are directly correlated to their clean energy impact or utility billing statement. Our Customer Support team will be able to explain the nature of any Arcadia charge. Any cancellation period applicable to an account would be outlined in any agreements, and publicly on our Support Center.
You are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday so we can get to the bottom of your concerns. All the best.
Arcadia is a scam
Their website makes it impossible to have control over your own auto-pay abilities. Once you sign up for auto-pay they now have full control to charge you whatever they want to charge you.
Even if you do see savings on your electric bill through them, you better not try to cancel because they will find a way to bill you extra for "Community solar credits" which is code for "we're stealing from you".
I'd love to see proof that they are even actually working with solar farms.
None of the billing statements are itemized. There is no transparency at all.
The best part, is there is a clause in their contracts that states:
"Any dispute, claim or controversy arising out of or
relating to this Agreement ... shall be resolved by arbitration in the JAMS or other accredited arbitration
office located closest in mileage to your permanent place
of residence ... We agree that any Dispute between us shall be
resolved exclusively by arbitration as set forth in this Section 11 (“Arbitration Provision”). Either
Party may initiate the arbitration process by filing the necessary forms with JAMS"
If you go to the above website to file an arbitration, JAMS expects you to pay them at least $2,000 up front in legal fees.
So basically, you're screwed.
Read your contracts before signing them, kids.
I never saw ANY discounts or credits on my account until after I tried to cancel the plan, then suddenly I had credits that I needed to pay back to the "solar farm".
Maybe if the company spent less time replying to all these negative reviews and more time updating their website, training their customer service reps, and fixing their entire business model...
15. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Arcadia
Hi Hannah, we’re sorry to hear of your experience and would be glad to make it right.
Customers who enroll with us must be enrolled in our Auto-Pay platform. We understand that this is not for everyone, but it is the only way that we are able to generate a consolidated bill to deliver your savings. Enrollment in any of our programs, including Auto-Pay, is completely voluntary. Auto-Pay is a requirement for the Community Solar program in your area.
We do provide a three day grace period between notifying you of your statement amount and charging you. However, during that time, you are also able to request that we delay your bill (you can also do this through your dashboard) or ask that we stop your payment entirely if you wish to pay your utility directly. We know flexibility is important, and we have done our best to provide that within our system.
When you sign up for Arcadia and enroll in Community Solar, it’s true that some customers experience a wait time to be added to a project. Then, it can take 1-2 billing cycles for you to see savings start being added to your bill.
On your utility bill, you will find a kWh credit value with an annotation from a Community Solar farm. This reduces the account balance due for that particular month. All customers enrolled in Community Solar get to keep a certain portion of the savings generated by their Community Solar subscription. The remaining portion goes back to the solar developer to maintain their project.
Upon review of your account, it appears that your standard 90 day cancellation period for Community Solar is waived and no further charges will be withdrawn.
To discuss account-specific information, you are welcome to reach out over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday. All the best.
Awful Sales Experience
Their sales guy presented himself as an agent of a government program. That’s illegal. I told him to leave, so he stood on my front porch and insulted me until I pulled my phone out. Don’t do business with people like this.
5. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Arcadia
Hi Gary, we are sorry to hear of the poor experience you had with one of our door-to-door representatives. This interaction is not the expectation of our employees. In order to ensure we take appropriate action, we would like some additional information. Please contact us directly at support@arcadia.com and/or call us at (866) 526-0083 between 9am and 7pm EST, Mondays through Fridays.
We look forward to hearing from you and are happy to address any further questions or concerns. Wishing you all the best. Thanks.
What a scam company
What a scam company. Highly recommend you stay away mainly because their customer service is a joke. I specifically requested to cancel my account through email and got confirmation from the customer service rep that it was canceled. I also got an auto email notification stating that the account was closed but lo and behold, I get an email 2 weeks later stating that my Utility account bill will be charged through Arcadia and that I need to cancel autopay through my utility account to avoid double charging.
I have email proofs which I have saved luckily and have reached out again for account cancellation. On top of this, I signed up during a promotion which was not honored at all even though I saved the offer webpage and went back & forth with the customer service team for multiple days.
Overall, this is a company that I would highly recommend people stay away from. The reason I recommend people to stay away has nothing to do with whether Arcadia offers clean energy or not and there is a good chance that Arcadia probably does offer the clean energy as they claim. But, the reason I do recommend people stay away is because of their unsupportive customer service once you're lured in, making it extra difficult to cancel their service in case you run into issues.
Run away like its the plague.
12. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Arcadia
Hi Archie, thanks for reaching out. Please know that Arcadia honors its promotions provided they are not expired and have all customer-related criteria of the promotion fulfilled. We’d like to know more about your experience so that we can help address any remaining issues! Our Customer Support team responds to every inquiry in 24 hours or less, so we’re always happy to chat!
If you have any more questions, feel free to either email our support team at support@arcadia.com and/or call us at (866) 526-0083 between 9am and 7pm EST, Mondays through Fridays. We’re here to help!
I’m knocking off a star because Arcadia…
I’m knocking off a star because Arcadia used to offer wind energy as a unregulated supply company and my rate went up after 2 years. However, I did see that in the contract. Recently, I actually was surprised at how amazing their Community Solar Farm program was, though. I joined last summer in Maryland. It took me 4 bills to get my 5-10 percent discount but the nice thing is that it actually is a savings agreement and no contract so u can join or leavE whenever. They state of Maryland has STRICT consumer protection laws on Community Solar so they can’t screw with you. So far I’ve saved a couple hu dried bucks, and unlike the other programs ~ you can opt out anytime. I don’t think we will be since it’s a fixed discount percentage credit. Well, I suppose hey made UP FOR THEIR INVOLVEMENT in green power plans.
LESSON: ONLY JOIN ARCADIA IF THEY OFFER COMMUNITY SOLAR FIXED 5-10% discount….do not use them as a supply.
21. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Arcadia
Hi, thank you so much for taking the time to leave such a wonderful review on TrustPilot! We greatly appreciate your kind words and are thrilled that you had a positive experience with Arcadia. Whenever there is an update to any of our programs, such as the wind Renewable Energy Certificates, we send out communications about those changes. Our apologies if those were missed.
Of note, we are not a supplier, so you can continue to use the energy supplier of your choice while signing up for our Community Solar program. In the state of Maryland, we have projects that currently offer a 5% savings. The 90-day cancellation period is due to the amount of time it takes the utility to process Community Solar credits on behalf of the solar farm and apply them to your bill. Additionally, the 90-day cancellation period is in accordance with the Subscriber Agreement you signed.
Community Solar cancel periods are dependent on your state; our Support site has articles for each state’s Community Solar cancel period:
https://support.arcadia.com/hc/en-us/categories/10657980522391-Community-Solar-
We value your input and are always eager to enhance our customers' experiences. If you have any further suggestions or feedback, please don't hesitate to reach out and email us at support@arcadia.com or call us at 866-526-0083 (9am-7pm EST, Mon-Fri). Thanks again for reaching out!
Poor Customer Service and Explanations
I have not been receiving bills in a timely manner from Arcadia. I have been on the phone with them each month after receiving my utility bill from my electricity provider. I have been on the phone with them since January every month in order to pay my bill which they receive from my provider. I don't believe it has been a good experience with this solar provider as the customer service people can not explain the billing department policies nor can they put you in contact with anyone in the department to explain the procedure. I am in the process of filing a complaint with the Illinois Commerce Commission about this company and its policies which have changed dramatically from when I enrolled. Do not use this company for renewable energies. Their business practices seem to be a little shady.
17. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Arcadia
Hi Dan. Thanks so much for your feedback. We’re very sorry that your experience didn’t live up to expectations. What you’re describing doesn’t sound normal, so we’d really love to see what we can do to find a resolution for you.
You are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday. We’ll be happy to dig into this for you!
Scam
Scam. They lead you to believe that you will see savings on your electric bill when in fact there are no savings at all. I still receive 2 electric bills each month; one from Arcadia and one from RI Energy. I called today to cancel my subscription (which is billed to my credit card each month) and they told me it would take 180 days to process the cancellation! Six months to cancel a subscription?? Stay away from them. If you've already been suckered in, cancel.
16. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Arcadia
Hi Julie, thanks so much for your feedback. We’re very sorry that your experience didn’t live up to expectations.
The 180-day cancellation period is due to the amount of time it takes RI Energy to process Community Solar credits on behalf of the solar farm and apply them to your bill. This is the same reason that you saw a delay in the application of credits between being enrolled on a project and your Community Solar credits being applied. Additionally, the 180-day cancellation period is in accordance with the Subscriber Agreement you signed.
Community Solar cancel periods are dependent on your state; our Support site has articles for each state’s Community Solar cancel period:
https://support.arcadia.com/hc/en-us/categories/10657980522391-Community-Solar-
We value your input and are always eager to enhance our customers' experiences. If you have any further suggestions or feedback, please don't hesitate to reach out and email us at support@arcadia.com or call us at 866-526-0083 (9am-7pm EST, Mon-Fri). Thanks again for reaching out!
Company does NOT explain all at sign up and phone reps can't address questions plainly & accurately.
Signed up in early 2022. Reps assured me when soliciting me at my home that IT WOULD NOT COST ME TO BE A MEMBER, but that I could save alittle on the electric portion of my National grid bill. Since my May 2022 billing to current May 2023, I have paid $914.69 over what my N-G bills called for. EXAMPLE: Due to HEAP payments and overages while N-G made adjustments to my budget plan my Nat. Grid actual bill has been $0.00 the last 4 months but Arcadia has still billed me $80.06, $76.46, $63.92, and 61.92 for this month. (oh, but they did credit me for solar "savings" each month. $3.23 this month/some deal. 3 months ago I tried to explain my complaint to a rep who said he could see my point but that I was accumulating "credits" and that he could inform billing I wanted to use them to pay my actual portion until used up. He stated it could take 2-3 billing periods to kick in & I said fine. 5/8/23 I spoke to someone else and I asked If they keep a record of calls and he said he could see my previous dialogue but that the rep misinformed me. That I do not have a monetary credit in my favor. If not for this I could have cancelled then and at least saved the $76.46, $63.92 and $61.29 that I believe are excess payments for the last 3 billing periods . I cannot see how a company can be allowed to sign you up with misinformation and then still mis-inform you when you question it. Spending (my May billing) $61.29 to save a $3.23 solar credit isn't saving and I REPEAT, I was told by the sign up reps it would NOT cost me more than my National Grid bill to join. Too bad 1 star is the lowest rating I can give. This is what Business has come to.
7. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Arcadia
Hi John, we’re sorry to hear of your experience and would be glad to make it right.
We value being transparent with our members, particularly about cost. All customers enrolled in Community Solar get to keep a certain portion of the savings generated by their spot on the solar projects. The remaining portion goes back to the developer to maintain their project. Enrollment in Community Solar is enrollment for savings on your billing. There is no extra cost to join or participate.
Enrollment on a budget billing plan or on a HEAP program with your utility can affect how your Community Solar credit savings apply to your statements on a monthly basis. For transparency, these instances are explained in articles on our Support Center: https://support.arcadia.com/hc/en-us/categories/10657980522391-Community-Solar-
In the long-term, Community Solar still results in a savings by decreasing the total utility account balance due. While there may be a charge for the portion of Community Solar savings owed to the Community Solar developer on an Arcadia statement on a monthly basis, the utility account balance will be credited by 100% of the total Community Solar credit value in your favor.
To discuss account-specific information, you are welcome to reach out over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday. All the best.
SECOND CHANCE!
I am revising my review of Arcadia after clarifying with my electric company (Ameren) that going forward, Ameren and Arcadia will be billing separately. I also managed to obtain a pretty clear explanation from Ameren of Arcadia's benefits--that is, the Solar Farm power credits that Arcadia transfers to my account basically reduce supply costs on my Ameren account by around $30/month. That is a substantial savings and it's from clean solar energy.
So, Arcadia, I'm giving you a second chance and a revised review. Let's hope, all's well that ends well.
4. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Arcadia
Hi Veronica, we’re sorry to hear of your experience and would be glad to make it right. For transparency, Arcadia programs are explained on our Support Center, with specifics provided for different Community Solar states: https://support.arcadia.com/hc/en-us
We would like to understand which aspects of our programs were not explained clearly so that our Customer Support team can provide a resolution and can work to understand how to provide better explanations in the future.
The 90 day timeline is the time it takes for the solar developer and utility company to fully process your un-enrollment from the Community Solar project. This timeline accounts for your account’s specific billing cycle, as well as the amount of time it actually takes for the utility to cease applying solar savings to your account. This cancellation timeline was presented in your Community Solar terms, agreed to at enrollment.
Community Solar cancel periods are dependent on your state; our Support site has articles for each state’s Community Solar cancel period:
https://support.arcadia.com/hc/en-us/categories/10657980522391-Community-Solar-
You are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday to share your feedback. Our team makes every effort to respond to inquiries within 24 hours. All the best.
U must say...Great Company
U must say...Great Company! Never had any problems with my bills and my bill were never High!
31. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Arcadia
Hi Richard, thank you so much for taking the time to leave such a wonderful review on TrustPilot! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with Arcadia.
We value your input and are always eager to enhance our customers' experiences. If you have any further suggestions or feedback, please don't hesitate to reach out and email us at support@arcadia.com or call us at 866-526-0083 (9am-7pm EST, Mon-Fri). Thanks again for reaching out!
I haven’t really decided if this is…
I haven’t really decided if this is good company or not my last monthly bill to xcel was late. I contacted Arcadia on it and told them I paid my bill to current and then Arcadia took out what I was supposed to pay for those two months now I have no idea where this $300 went.
They have not reached out in the three emails I have sent them.
24. April 2023
Bewertung ohne vorherige Einladung
Antwort von Arcadia
Hi Rach, we’re sorry to hear of your experience and would be glad to make it right.
It sounds like you may have Auto-Pay in place with Arcadia which means that we would manage your bill payments to Xcel following your account enrollment. Our team would be glad to investigate and get you a response to your inquiries.
You are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday. All the best.
Rude salesman, seems like a huge scam
Just had a salesman come to my house and he went through the entire process, then states I have to set up automatic payments to them, I refused because I don’t trust them yet, he walks away complaining quite loudly that I just wasted all of his time, if that’s how they treat prospective customers I hate to think of how you’re treated after you sign a contract, don’t do it.
21. April 2023
Bewertung ohne vorherige Einladung
Antwort von Arcadia
Hi Joseph, we’re sorry to hear of your experience and would be glad to make it right.
Arcadia currently has active representatives on the ground in states around the U.S. where homeowners are eligible for Community Solar. Each state has its own program and each member that signs up with Arcadia in these eligible areas has the opportunity to receive savings on their monthly utility bill. There are no sign-up or cancellation fees. The process to receive savings on their monthly utility bill is as simple as signing up with Arcadia. Once their solar project starts producing power, the member starts receiving savings.
Arcadia does everything it can to be clear and transparent with our members and prospective members. We are sorry to hear about their experience with one of our representatives and we appreciate their feedback as we’re always looking for more ways to improve our member communications, as well as sign up experience. We have escalated this sales feedback to the appropriate party.
You are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday. All the best.
Scam/ impossible to cancel
They have been overcharging my electric leading to a multi hundred negative balance with my provider. I’ve tried to cancel which apparently is a multi month process where they continue to overcharge me and add to the surplus sitting with my energy provider.
12. April 2023
Bewertung ohne vorherige Einladung
Antwort von Arcadia
Hi Sean, we’re sorry to hear of your experience and would be glad to make it right.
It sounds like you may be enrolled in our Community Solar program. All members enrolled in Community Solar get to keep a certain portion of the savings generated by their portion of the solar projects. The remaining amount of savings goes back to the solar developer to maintain the project. If the application of savings credits has resulted in a credit balance on your utility account, that balance is ultimately yours to keep and will apply to charges with your utility over time until used in full.
Community Solar cancellation periods vary based on state. Our Support site has articles for each state’s Community Solar cancel period:
https://support.arcadia.com/hc/en-us/sections/360001917554-Local
A cancellation period is in place because this is the time it takes for the solar developer and utility company to fully process your unenrollment from the Community Solar project. This timeline accounts for your account’s specific billing cycle, as well as the amount of time it actually takes for the utility to cease applying solar savings to your account. This cancellation timeline was presented in your Community Solar terms, agreed to at enrollment.
To discuss account-specific information, you are welcome to reach out over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday. All the best.
Great idea but they are a scam
Great idea but they are a scam. You will not save money. After over a year, I was assigned a solar farm. Saved about one dollar and then they stopped service without
notice. They have no real customer service.
11. April 2023
Bewertung ohne vorherige Einladung
Antwort von Arcadia
Hi CL, we’re sorry to hear of your experience and would be glad to make it right.
It sounds like you were enrolled in our Community Solar program, which is designed to save you money on your bill over time. We aren’t able to look into your account without more information, but we’d love the opportunity to understand your experience. What you’re describing regarding account closure doesn’t sound normal, so we’d really love to investigate that as well.
We’re very sorry to hear that your experience with our Customer Support team didn’t live up to your expectations. You are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday to work toward a resolution together. All the best.
Scam Company
Scam Company
Do not sign up. Bills 2 -3 times higher after a couple months. Total scam
22. März 2022
Bewertung ohne vorherige Einladung
Antwort von Arcadia
Hi Jason, we’re sorry to hear of your experience and would be glad to make it right.
You are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 5pm EST, Monday through Friday. From there, we can address your concern. All the best.
Nope
Horrible, do not do it. Terrible customer service and they do not outline fully their terms when you sign up. Charged 3 weeks early for the next month’s electric supply, a week after I had already paid for the current month. Called for refund and was offered $120 in gift cards if I stayed — was charged $160. Told customer service to deactivate my account and found out weeks later it was still active. They never even located a solar farm for me, just were a middle man third party electricity source. BEWARE.
20. März 2023
Bewertung ohne vorherige Einladung
Antwort von Arcadia
Hi Christine, we’re sorry to hear of your experience and would be glad to make it right.
To clarify, an Arcadia Auto-Pay charge would have only occurred three days after your clean energy statement was sent to you over email for your review. When you sign up for Arcadia and enroll in Community Solar, it may take a few months to see savings due to the time it would take to allocate your account to a Community Solar project.
It looks like your Arcadia account is closed as requested at this time, and a confirmation email should have been sent your way.
To discuss account-specific information, you are welcome to reach out over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 5pm EST, Monday through Friday. All the best.
Increases your energy expenses, and makes bills uneven
After my 3rd year of surprise bills that are 2 or 3 times the normal monthly bill, I have canceled. Absolutely horrible customer service that makes promises and doesn't follow up, and can't or won't explain things clearly. Rhode Island resident.
15. März 2023
Bewertung ohne vorherige Einladung
Antwort von Arcadia
Hi Andy, we’re sorry to hear of your experience and would be glad to explain.
It looks like you have reached out to our Member Experience team regarding your Arcadia billing. As a reminder, all members enrolled in Community Solar in Rhode Island get to keep 10% of the savings generated by their portion of the Community Solar project. The remaining 90% goes back to the developer to maintain your project. This results in an overall savings to you.
To discuss account-specific information, you are welcome to reach out over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 5pm EST, Monday through Friday. All the best.
So funktioniert Trustpilot
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