Paid for next day delivery, did not arrive
Paid for next day delivery, Parcel did not arrive next day as paid for, approached Angel homebrew who said that its not there problem and they dont refund delivery.
Antwort von Angel Homebrew
We’re very sorry that your parcel did not arrive the next day as expected.
We completely understand how disappointing this can be when you’ve paid for next day delivery. All orders are dispatched promptly from us, and the vast majority are successfully delivered the next working day by DPD. As reflected in the thousands of reviews across the main platforms we use, our delivery service is typically very reliable.
As stated on our website, and as confirmed directly by DPD, their “next day” service is an estimated service rather than a guaranteed one. Unfortunately, occasional delays can occur within the courier network, and these are not eligible for compensation. For transparency, we make this clear on our Delivery Information page, including that we’re unable to refund delivery charges where delays are outside of our control.
We fully appreciate that this isn’t the outcome you were hoping for. Delays are rare, but when they do happen they are understandably frustrating. We always aim to be upfront about our delivery terms so customers can make informed decisions before placing an order.
We do genuinely value your custom and your feedback, and we’re sorry that on this occasion the courier service did not meet expectations.
