Alton Towers Resort Bewertungen 

Went to alton towers about a year or so ago. Was a bad experience then. Thought we'd give them another go though. What a huge mistake yet again. Visited as a family of 5. Monorail not working. So had to walk in. Sky lift not working again, just like last time. So many rides broken down, as normal. 90 ÷ minute cues on most of the other rides. Definitely won't be going again. Save your money and do something else instead.

dont bother eating at the roller coaster restraunt it is over priced frozen food. We was shown to our table no plates to put food on but when food came it was cold then the plates came hotter than the food then on way out we left feedback on the tablet on way out .I did as the manager if they read them her reply was yes if food was good my reply was so you won't be reading this then so she just walked off no how was your food or any thing please DO NOT WASTE YOUR MONEY. We stopped at the water park hotel overall not bad but the room could have done with a good dusting and stop charging £8.50 for a pint of lager

Alton towers made google take down the review I posted of them showing them provide raw chicken to customers at overinflated prices so I am posting it here.

DO NOT GO, raw chicken served at outlets, incredibly overpriced, everything closes early and they charge a ton of money for even as simple as parking.

Poor poor experience, will not go again ever.

Went to the accessibilities team for some help with my visit, to receive no help whatsoever.

When i pointed out that it wasnt good enough for them to refuse any help, I was told ‘no one made me come’.

Horrible company, useless, incompetent vile staff.

We stayed at the alton towers resort for 3 nights for my husbands birthday as he wanted to take our 2 children on a little holiday, the rides and we wanted to chill and not rush spend all day driving as we drove just over 2 hours to come.
On arrival check in was super easy and the hotel seemed beautiful. On entry to the room the birthday package I paid for hadn't been done. After speaking with reception they had no knowledge of me paying for this and had to show my invoice with the package. They sent housekeeping to do it. So was a bit of a disappointment not to have it on arrival. But when we got back from dinner there was a singular balloon a cake and a teddy. Definitely not worth the £60. So if I was you I'd take your own stuff and decorate.

However the rest of the stay was fantastical. Our moon voyage room was plenty spaceful, a little bit of privacy from the bunk beds, 2 tvs and and giant teddy bear.

The mini golf was so fun the first night (which was included) it had 2 courses which meant it gave us plenty of time to try and do it.
The restaurants both the flambo jambo and the secret garden had amazing food. Flambo jambo is at the splash landings hotel is an all you can eat buffet
The secret garden has all you can eat buffet breakfast which had plenty of choices and a table service menu for dinner.
The roller coaster restaurant in alton towers is soo cool, the food comes to you on a track. We all lived it and even had friends asking where it was when we sent them a video.

The entertainment in the evening at the hotel was so fun. It had a game show and live singing. Plenty of people got involved and had so much fun (although I felt guilty not giving my shoes for the final round as I had special shoes from a foot operation )
The bar was great and was able to get diet cokes as we dont drink, although the Costa in the hotel closes pretty early and there is no way to get a hot drink. We really fancied a hot chocolate or cup of tea in the evening and couldn't.

Access to the park was super easy. You had the monorail to the entrance or you have the hotel entrance near galactica. They open at 9.30 for hotel guests so you can get in the queue ready for the rides to open at 10 before the day park ticket people came.

All the staff was so helpful and polite. I had a walking stick and ride access pass which was super easy to use and also super easy to get too. I wish all parks had this kind of accessibility help.
The staff helped me when I needed help getting on and off the rides. Told me to let them know if I needed anything or if I did need help.

The rides where so fun and had something for all ages. I lived the food festival that was on and my son loved the Minecraft event. He managed to get the special code and also did the zombie dance. The guy with the beard who was running it Wednesday afternoon was so good with him.

It was on the expensive side for pretty much everything but we had the most fantastic time and the staff and fun we had made it worth it, oh check out was super easy too. Just popped it in the box and off we went.

Thanks for great little getaway.

Attended Alton towers in June during the heat wave, understandably there where issues with some of the rollercoasters given the extreme weather.

We waited for over 90 minutes for four rides only for the rides to close as we neared the front of the queue.

After half a day of queuing and still not getting to ride a single rollercoaster we got fed up and decided to go home.

We firstly visited customer services to see what they could offer.

We where offered a single fast pass and informed that if we where unhappy to contact customer services via email.

Over 4 weeks later and we still have no resolution to our issue despite a follow up email.

We certainly won’t be rushing back to Alton Towers

Don't waste your money. I enjoyed the rides, but it wasn't a busy day and we still struggled to fit enough in to make it worth it. The fast track and other gimmicks are not worth it, just a scam. The stores don't adhere to their own opening times. It's just a free for all and not what it used to be.

The smiler ride is supposed to open at 10.am , in the queue at 10.22 and still not open , unbelievable 😒.

What an absolute joke.
Purchased tickets as a last minute surprise for our son not knowing they had introduced the anti disabled Ride access pass system. I appreciate we should of done more homework on this but we were fully expecting it to be a similar system to the last time we went a few years ago. So unless you book up months in advance through the RAP app you have absolutely no chance of getting support with rides on the day.
This RAP system is totally anti disabled, makes our already hard lives more difficult and has left me pulling out what is left of my hair. It has spoilt our visit and meant ive had to sit out every single ride.
So good work Alton Towers 👏 👏.

Would give lower score if able to. Rang up yesterday for ride access pass for disabled visitor and they said we could pick up one on site. Arrived today to be told has to be done online and non are left for today. No consideration for disabled guests. When explaining to staff they said nothing the can do as everything is done online and they were terminating the conversation. 6 hours round trip travel wasted

My 14 year old twins went for a school trip to Alton Towers. They were given £40 each for food and anything else they needed.
Here's the ridiculous part.....if you have cash you can't eat or drink. Card only.
So my lads went the day without any food or drink for the entire day in July.
Get your act together and cater for everyone's needs. Won't be going there again.

Poorly managed health and saftey. My son tripped over and hurt his knee, Like minecraft section kids were enjoying running aroud on unven ground, there are also holes around the area ,trip hazard ,ignored by the park. Shameful after this happened, they carried on while we were on site. No lessons learnt. Well all i can say if they think it's not their kid. It can happen to their kids too.

Company employs discriminatory staff. My niece was queuing for the small car ride that clearly had capacity for another child. The ride operator came over to let her on, saw that she has Downs Syndrome and told us she'll have to wait for the next ride. Then changed his mind and told us she's too tall for the ride. After disputing this and getting him to measure her not once, but twice, where it was obvious to anyone with half a brain cell that she's under the maximum height, he declared 'rules are rules' and walked away.

The fact that he thought this attitude is acceptable tells me my niece is not the first to fall victim to his ignorance and that management allow their staff to behave in this manner.

Please train your staff Alton Towers so that operators don't treat your customers with discrimination.

My niece spent the rest of the day upset. What was supposed to be a birthday treat ended up both stressful and a huge disappointment.

If you are visiting this amusement park with a disabled child, please think again. There are better parks where staff will treat your child with respect and kindness. Unfortunately Alton Towers is not one of them.

We were staying in the Stargazing Pods and will definitely not be going back.

Been a few times recently. Rides closing all the time and they never run them at capacity. Normal queue lengths are awful. Letting too many people in and making you have to buy fast passes to get on more than one or two big rides.

⭐ 1/5

Extremely disappointing experience, both during the visit and with the way Alton Towers has handled the complaint afterwards.

We visited on 26 May 2026 and the day was badly affected by ride closures and repeated downtime. Rita was unavailable, while several other major rides were operating inconsistently, meaning we spent a large part of the day waiting, checking the app and trying to find something actually running.

I submitted a formal complaint on 27 May. After waiting weeks for a response, Alton Towers offered four FastTrack tickets but no park entry, meaning we would have to pay again just to use the compensation. I explained that this was not reasonable and requested either park tickets with the FastTracks or a refund.

They then asked for further booking details, which I supplied on 3 July. Since then, there has been no resolution and no meaningful response.

The poor ride availability was frustrating enough, but the complaint process has made the situation far worse. Replies take weeks, responsibility is passed around, and the compensation offered does not properly address the money and time lost.

For a major UK attraction charging premium prices, the customer service has been unacceptable. I would not recommend booking unless you are prepared for significant ride downtime and a very slow, unhelpful complaints process.

Pure greed from Alton towers as per usual, haven’t been for about 9 years but they’re still as money grabbing as ever. The park was absolutely ridiculous today, we paid £110 for 3 people to literally only be able to get on 3 rides, the fast track passes sold out. The park was crowded and the big coasters like smiler had up to 3 hours waiting time.
So essentially we paid £10 per ride and didn’t even get on a coaster. It was a nightmare! They don’t care about customers, just profit

Went to Alton Towers Monday 13th July, queued for hours just to have rides fail. Moved onto the next qué for another ride just for it to happen again. 6 rides all day started at 10am went home 6.30pm will not go again
Value for money really poor would not recommend

Honestly a disappointing experience . Wait time was often much longer than said. Only got on two rides for the six hours spent there . Ticket prices are also significantly high for what you experience . However rides were enjoyable once on .

I cannot believe in the week on a school day rides have 2 hour waits, why? They must have sold too many tickets into the park, profiteering with no regard to customers enjoyment. You go for the rides, no point if you can't get in many . My son's school trip today managed to get in 2 rides, not even the big thrill ones, what an absolute waste of £45. Not happy at all

Went to alton towers last week .
Parking was far away we had to get the monorail. Not happy felt i was being taken for a ride.
River rapids was shut .
Really dampened my day.
Lunchtime was the rollercoaster restaurant it wasn't great . A bit up and down.
Then there was the win a cuddly toy station.
My other halves daughter couldn't bear it.