Alive Network Bewertungen 507

TrustScore 5 von 5

4.9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We were looking for entertainment for our mums 75th. There was extensive choice at Alice! Within one week, Nick had helped us book an incredible musician Annie Vegas that brought our event to lif... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Excellent service. Clare Kimble and Gemma Jane were really helpful and helped me to chose the right band for our event. Clare kindly checked the availability of a number of bands as the website was... Mehr ansehen

Bewertet mit 5 von 5 Sternen

So far I'm at booking stage and have had a very positive experience. I rang them as I was interested in a specific band I had seen on their website and had a good chat with Clare. Friendly contact an... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Excellent customer service with on line contact. Comprehensive but easy to understand contract details. Time taken from first enquiry to agreeing terms for suitable artists was only four days. Thank... Mehr ansehen

Unternehmensdetails

  1. Musikgeschäft

Vom Unternehmen geschrieben

Established in 1999, Alive Network has grown into the largest supplier of live entertainment for weddings, corporate events and private parties in the UK. With over 190,000 previous customers and an artist roster of over 3,400 bands, musicians and entertainers, Alive is the definitive one-stop-shop for live entertainment booking.


Kontaktinformationen

4.9

Hervorragend

TrustScore 5 von 5

507 Bewertungen

5 Sterne
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1 Stern

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Bewertet mit 5 von 5 Sternen

Fantastic company to source brilliant suppliers

Clare from Alive Network has been a great help to my partner and I whilst we navigated the process of trying to secure a number of different vendors for our wedding. Clare was knowledgeable and prompt and was able to answer all our questions. We’ve successfully booked two suppliers through Clare and we couldn’t be happier with our experience.
Highly recommend Alive Network to book in some fantastic suppliers!

16. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Really great service from Gemma

Really great service from Gemma. There was a delay in getting hold of the band that we wanted to book, which was no fault of Alive Network. In the meantime Gemma had provided a list of similar bands. Though Gemma persisted and our first choice was booked!

16. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Helpful and patient - would recommend!

Gemma from Alive Network has been so helpful and patient whilst waiting on updates from the venue to help us in securing the booking. She provided consistent and clear communication throughout the process. We are so grateful for your support over the last few months.

23. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I’ve always wanted classical music at…

I’ve always wanted classical music at my wedding.
I found Alive Network to be extremely helpful when I made my initial enquiry.
Clear precise information online. A wonderful choice of artists. At very competitive prices. Marc was definitely on the ball with the booking. Which was really appreciated.

10. Oktober 2024
Bewertung ohne vorherige Einladung
Alive Network-Logo

Antwort von Alive Network

Thanks for the great feedback Barbara, we really appreciate you taking the time.

Bewertet mit 5 von 5 Sternen

Really quick and efficient

Really quick and efficient. Responding straightaway with any questions I had. Highly recommend thank you Clare

7. November 2024
Bewertung ohne vorherige Einladung
Alive Network-Logo

Antwort von Alive Network

Thanks Tracey, and thanks for your booking

Bewertet mit 1 von 5 Sternen

Don’t trust their reviews

I used Alive Networks to find a band for our wedding. The band were good when playing live but I was a bit disappointed in the preparation of the “free DJ” service. They said they had a Spotify playlist which I looked at and tried to add a few of our own songs and remove some I didn’t like. It wouldn’t let me do that, so the week of the wedding I then got a request to do our own playlist which was a bit late. I assumed they would review this and put it in some kind of order or at least pick what was appropriate during their breaks but they didn’t. They just hit play and there wasn’t even fading between the tracks so this was disappointing and I gave a 3 star review. However, what is more concerning is that hasn’t been published on their website. It’s still showing the band having all 5 star reviews and dates after our wedding. For that reason I would not trust Alive networks.

Following their response, I’ve actually removed a star… I cannot believe how disingenuous they are. Telling me that my review was published and I should look again.. it was publish the day after I wrote this original Trustpilot review (for which I have proof)!! So they only waited for me to call them out before publishing and then saying I’d made a mistake. And no, I don’t need you to contact me afterwards regarding this.. what are you going to do..the problem has already happened on my wedding day and you cannot fix it. The process of finding the band and communication with Alive Networks was fine hence why I gave them quite a positive review initially, it’s the lack of transparency since I left reviews which has me left me completely untrusting of this business.

11. Oktober 2024
Bewertung ohne vorherige Einladung
Alive Network-Logo

Antwort von Alive Network

Hi Vanessa, I think there's been some confusion as your review definitely has been published. You need to click through onto the band's reviews page to see it, but it's definitely there, and it's included in the overall tally of reviews at each score rating.

You had indicated on your review that you didn't want us to follow up with you, and it's a bit disappointing that, having indicated this, as well as rating Alive Network 4.75 out of 5 for our service, you've chosen to publish a negative review rather than reaching out. Is there a reason why you didn't want to get in touch about this - we could have helped you right away?

We'd really appreciate it if you would consider removing this review and contacting us to discuss further, as you were clearly happy with our service up to this point.

Also, to be clear, part of the reason we request artist reviews from customers is so that we can ensure our expected standards are being met, and where artists fall short, they are removed from our website, which is why the review scores are so high. We don't work with artists who get a lot of negative reviews.

We have spoken with the band about your feedback and they've apologised, and promised to take more care of their free DJ service in future.

Please do consider getting in touch so that we can talk about this further.

Bewertet mit 5 von 5 Sternen

Gemma

Gemma , you are the best

every year you try your best to find me the most amazing artists for our annul Christmas party.

you are patient, kind and extremely efficient.
love working with you

1. November 2024
Bewertung ohne vorherige Einladung
Alive Network-Logo

Antwort von Alive Network

Thanks so much Huda, and thanks for coming back to us again.

Bewertet mit 5 von 5 Sternen

Classy Clare - Helpful and Heroic!

Clare was incredibly helpful, incredibly responsive and generally rather brilliant! Made life very easy indeed.

30. Oktober 2024
Bewertung ohne vorherige Einladung
Alive Network-Logo

Antwort von Alive Network

That's great - thanks so much for the positive feedback.

Bewertet mit 5 von 5 Sternen

Would recommend

Gemma was really helpful and very professional. This is the second time we've used Alive Network, and they are excellent

27. September 2024
Bewertung ohne vorherige Einladung
Alive Network-Logo

Antwort von Alive Network

Thanks Guido, really glad that you were happy with the service. Thanks for booking with us again.

Bewertet mit 5 von 5 Sternen

Excellent company

Excellent company. Highly recommend. I was looking for a sax player and a DJ for my wedding. Gemma went above and beyond to help me. Fantastic customer service and very responsive to any enquiries. I would definitely use this company again.

18. September 2024
Bewertung ohne vorherige Einladung

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