Aeropostale Bewertungen 

I contacted customer support about an issue I had and the person said they were looking into my issue and then after about 5 minutes they just closed the live chat.

The worst company to purchase from. I have heard every excuse in the book since placing my order over a week ago. The tracking number provided to me is an old tracking number for someone else’s order over 4 months ago. They told me this morning that that they reuse tracking numbers and to check for a status tomorrow. I placed 4 orders the same day (different companies). I had received all my other orders. This one hasn’t even been packaged up to be sent. I did ask for the order to be cancelled and return my payment but they insist it was shipped. There are many other options than this store. Please go to another store.

Purchased $50+ online for free shipping. Order placed 12/27/20 and set to arrive 12/31/20. After it didnt arrive I checked & a new Aero Email says 01/07/21 delivery? Chatted and called customer service and each sounded like trained robots stating "subject to change" and "sorry nothing we can do its been shipped". Been wearing Aero since the 90's - time for a change.

Do Not- I Repeat do not order from this place! Ignorant CSR’s who haven’t a clue how to do their job! And... their behavior...RUDE and confrontational! They have lied to me repeatedly about an order I placed back In November and refused to send! The absolute WORST! I could go on but refuse to give this scamming place a moment more of my time!!

Aero is cool! Sometimes they do have this offer and it is so affordable! We love to order through online and we don't have hassle as what others were experiencing. As Christmas were approaching, we are waiting for the grandest sale!
Thank you Aero and more power!

This is the worst company to ever deal with. They put a hold on your money charge you twice and then refused to give the money back do not buy from them you will pay triple the price of what you thought you were going to pay awful awful awful awful

Used size guide to order product online. Paid for faster shipping because this is a gift. Product delivered was way oversized. Tried to get them to ship me a smaller size without me paying shipping a second time. They wouldn’t do unless I returned item first. I explained I don’t have time for that because this is a gift I need quickly and I would just return first item to store. They refused. So I’ll be returning the item and never shipping with Aeropostale again.

I got my order on 11/30/20 with missing hoodie. Nobody called to let me know. I called and was on hold for a long time, couple times and qas told that item was out of stock? Then chose another one and it's been a week and havent received it yet. I called again and was told its getting ready to ship. 7 days and still getting ready to ship.TERRIBLE.

I placed an order with Aeropostale on yesterday. I did not notice that the gift card was not processed after I received an alert the total came from my debit card. I only had to pay $.77 as balance from my debit card, but was charged the total of $100.77. Customer service says the request for cancellation was put in that the time had not been shipped. This was after 4 pm on yesterday and today I received notification that the order had shipped. The rep put in the gift card and it came up invalid. I’m assuming gift cards was not being accepted. Later, I placed the exact same order and the gift card was accepted. I am one pissed off customer. Nothing could be done because the order had shipped. Why can’t we cancel our own orders in Aeropostale.com???

Aeropostale has the worst customer service I have ever seen and the worst delivery time. I have ordered some products on 11/6/2020 and I’m still awaiting the delivery. They don’t take calls, even no one available on site chat. Furthermore they don’t revert on emails!!!

I thought I was missing an item and did not see a refund. I was particularly excited for the item (even if it was $5) and it did not show up. When I called and spoke to the customer service representative Frank he left me on hold for 10 minutes without even asking for my order number. I hung up and called back and he was so rude and short. He wouldn't let me speak and kept talking over me. I asked about the item and said I didnt see a refund on my bank account, which is usually the case with order from other company's. He talked over me and said no. He had a tone that I was just wasting his time. He bluntly told me that the warehouse doesn't charge until after my order was sent as if I was supposed to magically know that. I will not be shopping with aeropostale again. This was my very first experience with your company and this young man needs more training. I have worked in customer service before and I have never experienced such a rude interaction.

Poor customer service. Redeemed a legit 100$ gift card but still they charged the whole amount, had to ultimately cancel the order.

I love this place for good deals on clothing for myself and my daughter. The site is a bit hard to navigate,, actually it's pretty frustrating... but I get giftcards alot so I go there for shopping. Its not too bad, the sales are spot on! ps: they spam with email tho which isnt cool.

They have a very bad delivery partner service and no standard customer care attendance.
I am a woman and I bought 10 polo t-shirt as a gift for my brother. The purchase was in my name.
For some reason, they delivered for man. Of course, it was an address mistake by them. Clearly, they delivered for some else, since I confirmed all my data and it was correct. Ok, it may happen so, move forward.
I called to explain and the attendant understands, confirmed all the purchase information, and provided a new order.
Today, I receive an email with an apology, only. What ???
I called again and another attendance queue his answer, did not listen very well and transferred the fault to the UPS. When I could explain that another one from his company did a new order, he told me that I need to wait 72 hours to receive a new order number. In the end, I thought the call had had a problem since he stopped to talk in the middle of my speech which told him that I was disregarding the apologies received by email and waiting for the new order number by email.
Why he did not tell me that before all the wrong excuses? They have all data for what? I sincerely cannot understand.
I hope they can fix it. Also, I hope they discover their customer care gaps and training everyone to improve the service.

I ordered a few things online and after I inputted the shipping address, it was changed to my billing address after the order was placed. I now live on the opposite side of the country and the package would not be retrievable. I called minutes after the order was placed on a Saturday morning and customer service told me that I couldn't change the address, but I could cancel the order. I was told it was definitely being canceled and that the pending charge would disappear. On Tuesday morning the charge did not disappear and I received confirmation that the order was shipped anyways. Called back and they told me that it was a request to cancel and the request was denied because it was ALREADY PROCESSING ON SATURDAY MORNING. The put in a request for a refund which was denied as well, SHOCKER. Over all, the website is trash and the customer service is even worse. Also, the clothes are cheap quality.

I had originally got 2 shirts, but they were both too small, & wanted a different color than what I got. They were ordered from their website. Well, I sent them back for an exchange. I told them several times that I did NOT want a refund. Well, I kept getting the run around. Then 3 weeks later, I got a refund. So, I had to re order them & pay even more for one of the shirts. I did the live chat several times during all of this mess, & they were all very rude, not at all helpful. The last live chat I did was someone claiming to be named "Illinois". All she wanted to do was argue. Then I told her that's not how you handle customera, the company had horrible Customer Service & won't order again. I would never recommend using their website. I've very ashamed in Aeropostale & how they handle their customers.

I placed 2 simple orders that got cancelled, and I was only refunded money for one order. The whole customer service line changing hours due to the pandemic is bogus to me.

I visited Aeropostale in store a while back, and I found that their pricing was a bit too high for the quality of the item they were selling ($32 for a long sleeve plain shirt), but they do have very good sales and cute designs. The staff were not notably friendly or rude, just average, and their website is not user friendly at all. I don't think I will be shopping from them as much.

I had made an online order and my package came in as a big mix of *some* things I ordered, and some that I didn't. No big deal, except for the fact that it took 2 weeks for someone to reach me back about it at which point the items I ordered were out of stock and they couldn't resend. They didn't really address the fact that what I did receive was suspicious, some of the clothes I hadn't ordered had no tags at all and the ones that did weren't from aeropostale. I also did not find the clothes to be of good quality, I will consider sending them all back.

Honestly, would give zero stars if at all possible. I had ordered some things for Pride from them and everything came in great. Except my sunglasses. No biggie. I call and the lovely lady apologizes and states that she will be shipping them out that day. Awesome. A month later, I find myself on the phone with them AGAIN only to find out the sunglasses are now out of stock; I ordered them, the lady confirmed they still had them, and now other people received them but not me? Apparently, I was given a refund at the beginning of July and the lady asked if I didn’t receive my email. I replied no and after a brief hold, turns out the refund wasn’t even put in. Until today. While I was talking to her. My order was inappropriately handled. The customer service team then inappropriately handled my complaint and solution. THEN the refund isn’t properly handled. I mean. I’m a customer who was forgotten about TWICE and didn’t receive the item I was excited about nor the refund. Why would I shop with them again?