Ace Hardware Bewertungen 421

I purchased a replacement key fob 2 1/2 months ago and the key stopped working. It has left my daughter stranded at school. The Duncanville/Dallas locate told me that the warranty is for 2 weeks. This was not discussed when I purchased the key nor did I receive anything in writing saying it was good for 2 weeks. I paid nearly $200 dollars. Alex, the manager, originally offered to refund the money if I could bring him the key. He called back and said that the owner and corporate said he couldn't. This was the 1st time I had used Ace in a long time. I WILL NEVER SHOP THERE AGAIN. I now have to ship a broken key to her to try and get the car to a location to get the key fob reprogrammed. I was told that was my responsibility.

Broken Craftsman 3300 PSI Pressure Washer. We bought it July 2nd and went to use it July 3rd but it is not working. Ace employees and manager in Big Lake, AK said it now a warranty issue. Craftsman claims it’s a Honda motor and now their issue. I purchased another at Home Depot whom has customer service to replace damaged merchandise. $450 wasted as Ace Hardware offers no support. I am making sure to tell all of our contractors we will no longer buy from Ace Hardware. Buyer beware of any major purchases in these chains.

I ordered the EGO lawn mower from their website to be delivered on Jun 30 from the Sun City store (although I have an Ace in Riverview???) . On Jun 29, I received an email stating the order was canceled (sale ended yesterday). I contacted the store to find out why it was cancelled, no one seemed to know. To my shock and surprise, I was then offered to drive to the store and purchase the item because it was actually in stock...I was even offered the SALE price!!! So I drove there within the hour before something else changed. Upon arrival, I paid for the item and was about to load but something was telling me this was too good to be true...so I checked the model number. They actually tried to slip me an INFERIOR model for the same price, which was the inferior's regular price. After I confronted them on this BAIT and SWITCH technique, employee 36186 tried to convince me there was no difference between the mowers...get real..sounded desperate to make a sale. Then all of a sudden, he knew why the order was canceled...it was not loaded on their (today's) receiving truck for delivery tomorrow! To my dismay, he seemed agitated that his plan didn't work. I had not purchased anything from ACE in years, mostly because they are small but seem to have decent customer service...until now...I will NOT bother considering them for ANY purchases in the future. I didn't realize their overall rating was 2 stars...now I know why.

I bought a 12 piece torx bit set that has a life time warranty. I had one break went to two different stores they both refused to take care of. Called the customer service line they said stores did not have to stand by company policy. So don't trust anything from this company.

Catalina AZ. Ace Hdwr.
I called to check availability of some parts, helped by asst. Mgr., took a while to verify stock. When I got there I found one part was as I expected (1/4" x 3/8" push/push connector) but the tubing he had with it was not as expected for this type of PUSH x PUSH fitting. It was a softer CLEAR TYGON type. So, long story short, I pay, take it home and assemble, pressurize and it blows apart. Reassemble again and verify it's fully inserted and pressurize again and same thing.
Also, you don't use clear tubing for water unless
you don't care if algae grows inside it.

Ace hardware Use to be my go to store. Ordered Benjamin Moore paint less than a year ago- needed to paint a hallway and we’re not able to match the walls. Now I need to touch up the walls - unfortunately my wife threw out the can. Ace does not keep records of the paint formulas customers ordered just the fact that paint was ordered. Although one could say the paint could be matched - not exactly easy or doable as I have discovered

In addition, I feel like a troublemaker when I go in there - given the lack of answers to my questions. For example, I needed to darken paint that I purchased for closet doors last night- and called to ask if they would add a dark tint. Put me on hold and then in VM - Really? Like I need Ace given the number of competing stores Off to Sherman Williams . Very Sad to see this change.

I went to Branson Ace Hardware on Saturday May 7th 2022. The lady who's name tag I was able to read and the gentleman who's name tag I couldn't read stated I had to puchase something if I come in. They also said that backpacks/bags aren't allowed in the store and everyone with backpacks/bags had to leave them outside.

Little price and only complaint I have is the floor manager has no clue but the rest of the staff I love and enjoy their help and patience

Since moving to a rural area, the local Ace Hardware shop has been a great help in maintaining my house and yard and providing occasional craft supplies. While it doesn't offer as many options as Home Depot which is located farther away, the employees are always helpful and products are usually of good quality. They were also good about returns when I bought one of their store brand products that was flawed.

I ordered online from them because they were the only supplier that said they could get the stuff to be in time. long story short they missed 3 delivery dates didn't get me the stuff on time and to apologize offered me a $50 credit on a purchase over a $1000. In the process of trying to fix it I spoke to probably 6 or 7 people. half of them were rude the other half told me they would do things that they never did.

We had a store credit for $10. Unfortunately they didn't tell us we had to save the credit receipt or they would not honor it even though we have an account with them. We won't be back.

Most of the time going to a large hardware store, it's difficult to find someone to help you, and when you do they just point you in the direction of what is needed.
Today was a completely different story going to Ace Hardware in Thousand Oaks. When I walked in, someone was there asking if they could help, when I mentioned what I was looking for they guided me to John, who worked in the tool department. To my surprise John was incredible, not only did he show me what I needed he gave options on the item to make sure I didn’t purchase something that was more expensive than I needed. He also asked if I needed anything else and when I said yes, he guided me once again, it was like having a personal guide through the store. I don’t normally write reviews but I was so impressed with John’s knowledge and patience’s I felt compelled to write a review.

I recently had an issue with a piece of hardware and I visited Ace Hardware in Brandon, VT. Chris listened to my issue and explained how to fix the problem. He was great! He provided stellar customer service & thanked me for my business. As a result of his great customer service, I highly recommend Ace Hardware of Brandon. Kudos to Chris!

I recently received an offer on line because I am a rewards member. It offered several items that were pay only shipping for. One of the items was a pretty nice headlamp that was supposed to cost around $200, but I would only have to pay $7.95 for it. I did get one and found out the hard way that I was signed up for some sort of club that was going to take $58.95 out of my checking account each month. I was lucky to get a number to call to cancel it. I received the same offer today but was not stupid enough to fall for it. I no longer wish to be a member of their rewards program.

I bought 2 trellises for $100 at a store 40 minutes from my home since they were the only ones with them in stock.
I used 2 rewards.
Unfortunately the price was wrong and only one reward showed on the purchase.
I contacted corporate customer service right away. Because they haven't addressed my situation I have now had to contact them 3 times.
I have been told 3 different things to do. The latest being to go back to the store (extremely inconvenient and expensive) because corporate customer service is powerless to help they now tell me.
I have no reason to drive all that way for this resolution.
At this point I will load them back up and return them because I want nothing more to do with this company.
It is unfortunate for the store owners as they are independent owners. And the sales staff has been good to great at each store I've dealt with. That is the only reason for 2 stars.
What a shame. I'm trying to support small businesses and their own leadership is damaging their franchisees.

Buyer Beware. I am referring to their online website. Not as advertised, wrong quantity. Spoke with customer service, was told I would get some credit back on gift card and never did.

Buyer beware! These ace holes run ads on their site as well as ace rewards telling you you’ll get FREE shipping. This is a flat out lie. It’s completely unfair and deceptive advertising.

It's was almost thin as water. Did not stay in in place and ran down the tub as I moved the caulking gun. Worst caulk I've have ever used.

All merchandise was not provided that I paid for when I went to pickup my entire order (two days later than I was told when ordering). I was told a refund would be issued. It's never happened and Ace Hardware online customer service has said it's basically my problem. There's no accountability or customer service. My advice, stay away from Ace Hardware!!

I tried to spend 2000.00 for a bbq grill for my son inlaw that lives 1600 miles away. Ace Hardware website only lets you shop the store were you live it does this by stealing your location. I am not going to told were I can shop. So no money for you Ace Hardware ever.